Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Customer Focus

By Amanda R on 1/16/2016 at 4:22 PM. Helped by Travis, Dale.

Great experience. Travis, our sales rep, was very knowledgable and helpful. Dale, the sales manager, was great as well, they were able to locate a vehicle and get it to us within 48 hours even though it was states away and a holiday weekend. We price shopped and called around and no one, NO ONE, in the midwest was able to beat their price. We cautioned them that we would have our two small, loud, (and probably impatient) children with us when signing final paperwork, so they had everything already coordinated with the bank of our choice and our insurance so our final paperwork was done in less than 20 minutes. And they were amazingly accommodating. Both of us having backgrounds in sales, we will happily walk away from any customer service experience if we feel pushed, or misled in anyway and happily take our business elsewhere. Never was that a question when working with the Velde Team. They were excellent, customer focused, and you could tell it was a great environment not only for the customers, but also for the employees. They have earned our business for years to come, and we will definitely be going back here for our next Volvo purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch! Mr. Freeman is simply the best car salesperson...

By Mrbob3127 on 1/19/2012 at 8:56 PM. Helped by Bob Freeman, Dave Bell.

Top notch! Mr. Freeman is simply the best car salesperson I have ever dealt with. We had an unforeseen issue with a used Lexus we had purchased from Velde. Without question they went above and beyond to make everything right with us. I live 7 hours away and would gladly drive that far again to do business with Velde. Highly recommended!

I would recommend this dealer.