Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Response and Service

By Brad F350 on 9/19/2018 at 3:00 PM.

After spending a week with multiple dealers in the DFW area to find a specific vehicle, I located the vehicle at Vernon on Autotrader. I clicked for the inquiry on Sunday afternoon, Brandon responded on Monday morning and the vehicle was delivered on Tuesday afternoon. The experienced delivery drivers had the purchasing documents and made sure that everything was signed properly. I didn't have to leave the office for this transaction. Thanks for the great service! Next time, I will start with Vernon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super fast

By Sierra.13 on 9/19/2018 at 1:41 AM.

I had Morgan Chavez as my sales person and he was great! He got everything how I wanted and had no hesitation helping me out. I called him yesterday afternoon and left with my new car today. He was able to answer all my questions via text and call right away. Would definitely recommend him!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Stars but Deserved 10!!!!

By ford1019 on 9/18/2018 at 7:51 PM.

Thank you Vernon Auto Group!! and especially Morgan Chavez! Morgan was extremely helpful and patient helping me find my vehicle. Morgan found exactly what I was looking for and the rest he made so easy!!! He sent the paper work to me to sign and have the truck delivered like I was royalty! Also I think offering to customize your vehicle prior to delivery is an awesome service!! I have mentioned to several people about how great of service and price Vernon Auto Group offers I hope I can help Morgan as much as he helped me! My next vehicle purchase will be with the Vernon Auto Group! And lets not forget Sheridyn McNair!! She is just fun!!! Usually the financing is never any fun but she makes it easy and fun!! I can see why V.A.G. is so successful!!! Thank you!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!

By Jjarvis115 on 9/17/2018 at 6:27 PM.

The process was quick and painless! Great people to work with, very friendly! I chose to have my new vehicle delivered. They were prompt in getting it to me and everything went perfectly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second truck with Vernon

By Lariat150 on 9/16/2018 at 12:11 AM.

Bought my second F-150 through Vernon online, from out of state. Dealt with Brandon whi had excellent communication back and forth and was able to provide great service. Wrapped up the deal including fair trade in value and trailer delivery within a week. I recommend Brandon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service at its finest

By manhmelj on 9/14/2018 at 4:47 PM.

Morgan/Andrea were very helpful on finding me a 2019 F350 like I wanted, being so new there weren't a lot of trucks that fit my criteria, they got me one that was over and above what I was anticipating for not much more than I wanted to spend and I am extremely happy with it. Plus I live 2 1/2 hours away and they done everything over phone and email they were in constant contact on any question I had. I highly recommend this dealership and the these 2 to salespeople to help you out

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Ybarra

By Happygirl on 9/14/2018 at 1:31 AM.

Steve made the purchase easy. Very honest and we love our new car! We will definitely go back on our next purchase! Thanks Vernon Auto Group and Steve

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Overall met my needs

By 1234ford on 9/10/2018 at 2:33 PM.

Good service, fast, to the point. Got me in what I wanted for what I wanted to pay and got what I asked for trade. Made the entire deal over the phone never saw the sales man. Truck delivered as expected. Happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership. Smooth transaction.

By kelbyc123 on 9/10/2018 at 12:56 PM.

Brandon Mitchell has sold me 2 trucks now. He is a standup guy and makes the process easy. I have personally recommended Vernon Autogroup to several friends and family over the past year.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great people. Great to work with!

By KGB on 9/9/2018 at 9:19 PM. Helped by Shop manager called to make sure that there was nothing else they could do for me. Which is a plus. I cannot remember his name..

I'm enjoying my new truck. Excited about being in a 2018. When I went looking for a pickup years older, I ended up with an almost new truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful. Great people to work with

By Jkloudnes on 9/9/2018 at 2:12 PM.

The people there were helpful and knowledgable about their product. They were able to get us the vehiclenwe wanted at the price we wanted. Will do business here again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Really Great Service

By Baxter on 9/8/2018 at 11:16 PM.

Steve was great to work with. They had the truck I was looking for (2014 Raptor). It hit their lot on Saturday. We worked out a deal on Monday. They delivered it to me on Friday. I’m in Dallas and they made everything easy and low key. They interfaced seamlessly with my credit union to get the deal closed. They took care of adding a bed liner for me before they delivered it. I would not hesitate to do business with them again. Not you average high pressure dealership. Thanks guys.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Larron on 9/8/2018 at 2:32 PM.

Rodney was very helpful through the purchase of my vehicle. The staff at Vernon Auto Group were great. I did not feel pressured into buying a vehicle. Rodney took the time to come out in the rain and show me all the bells and whistles on my new vehicle. I highly recommend Vernon Auto Group!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a used car

By BoomEOD on 9/8/2018 at 12:03 AM.

Great staff, great service. Car broke down on a long road trip and mad it to this dealership. The staff was great and didn’t try to push a bad car on us. Would buy there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ford F250

By ARam on 9/6/2018 at 11:00 PM.

Brandon Mitchell was very easy to work with. He took care of all the paperwork and had my truck delivered to me the next day. I would recommend him to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Dodge Challenger

By Allison Martinez on 9/6/2018 at 4:12 AM.

My overall experience with Vernon Auto Group was excellent. Steve worked the entire deal over the phone. He worked very fast, and friendly. He even went and picked up my relative, from home, to go and pick up my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership

By LaciT on 9/5/2018 at 4:12 PM.

I am a first time buyer at Vernon Auto. I was blown away at how helpful each person was in each department. They are all very respectful, understanding and really do a great job providing the best service. I feel very pleased with my experience. Thank you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer

By Rufus450 on 9/3/2018 at 10:40 PM.

I am very happy with my experience at Vernon Auto Group. Deshawn is an exceptional man. He made me feel very comfortable over the phone and through emails when I met him in person I was relaxed by his personality. All of the people I met were very courteous and friendly. Finance department(Sheridyn)was very helpful and knowledgeable. I will be back again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Chad on 9/2/2018 at 1:10 PM. Helped by Steve McQueen.

By far the best buying experience ever.. Autonation was giving me the run around so I made a call to Vernon . Spoke with Jason McQueen. And closed the deal over the phone in 5 minutes. They delivered my truck th Alvarado the next day. Hands down best of the best. You guys have a customer for life. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was agood experiernce the saleman was good

By bruce123 on 9/2/2018 at 4:00 AM.

this is my second car to by from veron auto group real good saleman like deshown hale and finance was easy sheridyn mcnair very good

I would recommend this dealer.