Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

unable to sync iphone with vehicle.

By J Smiley on 2/3/2018 at 1:37 PM. Helped by Reggie Harrison.

Had this vehicle for over a year and never could get my iphone sync with the system.everyone said I had to get an update on the vehicles computer in order for my iphone to work. Took the vehicle in to have an update and within five minutes my iphone was working with the vehicle, just needed someone that knew what to do to fix the issue. Vehicle never even went into the service center, Reggie Harrison came out to solve on the spot and did it for free. what more can you ask for. Great people to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience!

By jenn613 on 7/31/2016 at 7:49 PM. Helped by Wes Larson.

Wes Larson was an excellent salesman. He was direct, honest and cared about making us happy. Will definitely recommend Wes and Victory Ford to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Experience!

By Chasing62Linda on 7/24/2016 at 1:45 AM. Helped by Wes, Dan, Brian.

Wes is a wonderful person to deal with. Dan, his manager, is a gentleman and was very helpful . Brian made the financial paperwork easy to understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Mamacass10 on 7/9/2016 at 2:26 PM. Helped by Wes, Jonathan, Brian.

I was having trouble with my Focus. When I went to have it serviced, I asked them to run some numbers on a new Fusion. They got me an awesome deal!! I would definitely recommend this dealership! They are a great group of people who really want to help the customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wes is the BEST

By Jess&Nate on 6/27/2016 at 2:43 PM. Helped by Wes.

Wes is literally the best salesman that my husband and I have worked with at a dealership. He knew what we wanted and got straight to the point. He also helped us majorly by keeping us updated on our new vehicle as it had to be taken into the shop after we bought it. He hooked us up with a nice loaner and always was pleasant when we talked to him about anything! For sure will go back and see Wes for our next vehicle purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT!!!!!

By joyce123 on 6/16/2016 at 2:53 PM. Helped by Wes Larson, Jonathan Peace.

Wes was/is a TOP NOTCH person to work with, no pressure just LOTS AND LOTS of help and helpful suggestions!!! I went in a little unsure of what I wanted and I came out with a little FORD FOCUS which is just PERFECT for me!!!!! I bought my first car from this dealership in 2001 or 2002, and I was SO HAPPY to be able to buy this second car here!!!!!GOOD SERVICE!! GOOD SALESMANSHIP!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great experience at Victory Ford

By Hamlet121 on 6/2/2016 at 12:17 AM. Helped by Wes, Jude, Jonathan, Mark.

We just drove 155 miles one way to buy a new King Ranch Expedition at Victory Ford with the great deal they gave us. Jude made dealing easy by text. Then Wes, Jonathan and Mark took great care of us at the dealership. Everyone was friendly and made the car buying experience easy. Thanks so much I love my new expedition! My husband is already talking about buying his next truck there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By carguy,tina1960 on 5/12/2016 at 3:15 AM. Helped by wesley larson.

was very nice and pleasant atmosphere and sale person was very nice to my family and I we feel special explanation of vehicles was excellent and appearance of dealership showroom was nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting to meet the dealership!

By YPSI3654 on 5/4/2016 at 1:18 AM. Helped by Salesman Matt, and great service team!.

Traveling from Colorado back to Indiana our Ford F150 expierienced problems, quickly searching for the nearest Ford dealership we found Victory Ford. A quick call and we were taken care of professionally, and being at a dealership for 6 hours trust me you can get a vibe, good or bad. Special shout out for Matt, he took the time to show us vehicles, answering questions that should lead to our next purchase of a Ford!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT Customer Service

By Cynthia Barker on 2/19/2016 at 5:41 PM. Helped by Dustin.

I drive 40 miles to take my vehicles to Victory Ford for Service for a reason. I've been doing that for a year now. The 20 years prior to that, I took them a half mile from my home for repairs. I'll tell you why I've chosen to drive the extra 39.5 miles. What sets them apart from other service shops is their Outstanding Customer Service! I took my Chevy Impala in for repairs recently. They solved the starting issues it was having. I found that the 2002 Chevy Impala has a huge amount of complaints about the car starting and mechanics not being able to fix it. Google it and you'll see. These guys at Victory Ford did what it took to fix the problem. You can take your vehicle to your local service shop and get repairs done. Victory Ford isn't the only place that knows how to repair a vehicle. But if you want a place where you feel it's as important to them as it is to you to take care of your vehicle troubles, Victory Ford is the place to go. And if you want a place that won't make up things that aren't an issue on your vehicle just to make more money, Victory Ford is the place to go. I will continue to drive 40 miles for my vehicle repairs because I know that I, the customer, matters. Thank you Dustin and thank you to your entire team!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

New Car Buying Experience at Victory Ford in Bonner Springs

By djdelladio on 2/5/2016 at 1:23 AM. Helped by Wes, Johnathan, Scott.

My older Escape had an accident with a deer and was totaled. I found a new 2016 SE Escape at Victory Ford that had the features I wanted. I was eligible for the Ford X-Plan from work, but Victory's deal still saved me $1000 over the X-Plan. I am very happy with my car and the helpfulness and friendliness of my salesman, the manager, and the sales staff. I would recommend Victory Ford to anyone that wants a casual buying experience with home-town friendly people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Car Buying Experience

By A person of high expectations :) on 12/22/2015 at 2:22 PM. Helped by Scotty Wells.

Pleasant Experience - Rockstar Salesman - Who likes going through the process of buying a car?... Spending hours sitting in a dealership cubical feeling like you are wasting the day away while a salesman runs back and forth... That didn't happen at Victory Ford. From the start they were prompt and respectful. Unknowing we were contacting a dealership we had text after hours regarding the 2012 vehicle we were interested in. We promptly received a response from Jude Boliere. He was not able to answer our questions at the time however he followed up with us shortly after 8am the next morning, even noting that he hoped he wasn't waking us. Upon arriving at the dealership for a test drive we were greeted by salesman Scott Wells whom was friendly, kind, engaging and most importantly attentive to the smaller details that mattered to us. He didn't have the take it or leave it attitude nor did we feel pressured to buy. We appreciated his kindness and attentiveness to detail. The wait time during negotiation and through the paperwork process was much less than our past dealership experiences. Mark Reno in finance was easy going, laid back and explained in detail our options. Scott offered us a loaner while our vehicle was in the shop having touch ups done. At the time we dropped off our vehicle Scott was not in the office. Another salesman provided us with a loaner that had been smoked in. After returning to the dealership later that day and being kindly greeted by everyone that passed us in the showroom, Scott gladly replaced the loaner with a smokeless vehicle. Our vehicle is currently in the shop having touch up's done... I will update our review after picking up our vehicle. So far the experience has been pleasantly painless. The only con experienced is the loaner... if someone could check the loaner prior to handing off the keys would be our only suggestion. Compared to other dealerships, we recommend Victory Ford and their staff. Buying from Victory Ford has been a refreshing experience so far. ...More to come upon picking up our vehicle from the shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Dan on 12/23/2014 at 7:34 PM. Helped by Gregg Gillen.

I called Victory Ford and spoke to Gregg. We ended up going out to Bonner Springs and looking at the Focus we had called about. Greg and his manager were very helpful. We recommend everyone go to Victory Ford to buy their cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By sdqwdq on 5/10/2014 at 9:23 PM.

Went to Bonner Springs Ford in search of new vehicle. Graham Young was our salesman. He was very personable and welcoming. Answered all our questions to our complete satisfaction. He is knowledgeable in all the options and operation of the vehicle we purchased. The whole buying experience was straight forward and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME

By spyle90 on 5/8/2014 at 5:13 PM.

Service was fantastic! Would recommend this dealership to anyone and everyone. Everyone is very helpful and willing to go over every detail of purchasing a new vehicle with you.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Service

By Heaterhog on 5/6/2014 at 11:52 PM. Helped by John.

I have purchased 5 cars from Bonner Springs Ford and, lately service has not been good . Today, brought Taurus in for "The Works". Received call wanting to sell me wiper blades. Thanked the man and said no. Paid by phone ...when picked up car...tire rotation had not been completed. Note on invoice said lock on lug nut could not be loosened. Never was called to inform me...because I'd have said the key is in the glove box. This is very shoddy customer service. I'd hoped to take car out of town...now I need to arrange for a separate rotation some where. Please look up how many cars we have purchased and how much money we've spent on service with Bonner Springs Ford. A very sad experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By scottlynn on 5/2/2014 at 8:47 PM.

Gary Marlin was fantastic! I would recommend him to all of my friends and family. If you want a good deal with no hassles, Bonner Springs Ford and Gary Marlin is who you should deal with. Scott Lynn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new Explorer Sport

By kpembleton on 4/12/2014 at 4:03 AM.

I have dealt with Bonner Springs Ford for the purchase of 6 vehicles including the Sport. Dealt with Tom on all and he is one of the best sales people to work with for a great deal. The management at Bonner Springs Ford is courteous and knows what great customer service is. I will continue to buy here as long as I am in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Buying a New Truck

By jdinwidd on 4/3/2014 at 12:48 PM.

I had a great experience working with the Bonner Spring Ford team. They were able to find the truck I wanted and at the price I wanted. The process was fast and pressure free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and comfortable

By kmmayer72 on 4/1/2014 at 4:55 PM.

We have bought quite a few cars over our lifetime, but the car buying experience we had with Steve Cook was the best ever. This small town dealership offers a level of service that stands out from the other places with which we have done business. Steve's experience and trustworthy style made this transaction low stress and comfortable. We will refer anyone we know to him and to this dealership. Thanks. Don and Kathy Mayer

I would recommend this dealer.