Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff Great Prices

By tlautz87 on 8/26/2018 at 12:26 AM.

Jeff Jones was great! Super friendly, honest! Totally reccommend Victory Nissan! We will do business with them in the future! Michael Ladd was fantastic as well!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service (Twice)

By Bear on 8/23/2018 at 11:48 PM.

Bought a 2011 Altima for my daughter before she headed to college in 2017. Had such a good experience the first time we returned and bought ourselves a 2018 Altima the next year. Jeff Jones is great to work with. Michael Ladd makes the pain of the finance office bearable and is a great guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were very helpful and friendly.

By travelerhall on 8/17/2018 at 7:42 PM. Helped by Matthew Cartwright and "Red".

Matthew Cartwright and Red were really great help and were friendly. Came in to get my oil change and 10,000 mile work up was helped in no time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Truck18 on 8/15/2018 at 1:35 AM. Helped by David Vance.

Large selections of vehicles. Sales people very helpful and knowledgeable. Good experience. Maintenance is also very good. No problem with getting in without an appointment. Waiting area comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A grade A experience I highly recommend this dealership

By Kitty on 6/20/2018 at 5:14 PM. Helped by Austin Ellis.

I Worked with Austin and he was great. He went above and beyond what was expected. He took his time and didn’t rush or pressure me in anyway. The fact is my son bought a car on the same day. This is the second time I have bought a car from them. I would buy from Austin again. I’m 66 years young and I have bought a lot of cars and I can say he’s the best salesman I have ever bought from. If you don’t want to be pushed or feel like you have to hurry and buy a car then you need to see Austin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Center

By 1016007 on 5/31/2018 at 5:09 PM. Helped by Kayla Heggie.

Great service ! Same day appointment for a last minute procrastinater .. Victory changed my oil, rotated tires , checks brakes and even performed a recall issue all within a couple hours last minute for me .. Manager Kayla Heggie even got me a loaner car to run errands while i waited ! Highly recommend and the customer appreciation dinners are the bomb !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best customer service in the state!

By ashleylee0624 on 5/28/2018 at 2:41 AM. Helped by Chyenne.

Hands down the best dealership in Dickson. Today was my third purchase from them. I couldn't ask for a better experience. They have the best customer service of any dealership I have ever been to. Chyenne worked with me all week finding the perfect car for me and my family. And then Micheal worked to get me the best deal in the end for exactly what I wanted. They exceeded my expectations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By chelseasings on 5/21/2018 at 4:32 AM.

They are always so nice, and get me in and out in a timely matter. They also offer shuttle services in case of long wait times (which is rare). They are super helpful, and they all have the best customer service skills. 5 stars from me! Hit my girl Chelsea Lawrence up if you need anything! She is great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By Rogue Force on 5/18/2018 at 9:29 PM.

Victory has a great service department. I was in and out within 30 minutes for an oil change and tire rotation. The service prices are reasonable and you can get reward points that add up quick. Thanks to Brandon Daugherty in the service department in making my last visit a success.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto Salesforce

By Holcomb1956 on 5/9/2018 at 3:34 AM.

Will be going back to buy another car at Victory Nissan great people and good service. Would send people to them. They are a great place to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

AMAZING SERVICE AND STAFF WHO TREAT YOU LIKE FAMILY

By GayBaby on 5/9/2018 at 2:25 AM. Helped by Norb Carter.

We are always amazed and the professionalism and quality of service we receive for our 2016 Nissan Altima. Service always begins on time or earlier and we enjoy waiting in the comfortable waiting area, while eating the free popcorn. Staff are always so friendly and helpful, making sure we have everything we need to be comfortable during our wait. Appointments are always scheduled to meet our available times. Chelsea is always pleasant and helpful when checking in at the service department. Norb always makes us feel like royalty, collecting us form the waiting area and escorting us to our newly washed car. Victory Nissan West in Dickson, TN is our favorite Nissan dealership. We love them! Gay Davis

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not recommend

By Beachbaby18 on 4/10/2018 at 12:17 PM.

Bent both of my side skirts on the lift. They’re replacing both but 2 weeks later they only have one in and not the other. After oil change I now have a oil leak that they can’t find. The inspection check list was “pencil whipped”. Contacted general manager and no response.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Peck, the best salesperson

By Joyce52 on 3/4/2018 at 4:09 AM. Helped by Jeff Peck.

Jeff Peck is the best sales person at Victory Nissan west. Very polite and friendly, He made sure I got the car I wanted no matter what the price. If I ever get another car Jeff will be who I buy it from.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service depot is Rude and I do not believe them

By Sam_Spoon on 2/12/2018 at 9:14 PM. Helped by They did not furnish their names.

Any mechanics that my can tell me how a 2016 car with full car doc bought and paid for gets its scheduled service and doesn’t even make it home and a check engine light comes on, car starts shaking? The finally come out to the house and say it’s nothing we did it’s a coil pack no we do not have a loaner car, if we have a part we will come back and fix it. If not you will have to find a way to get it to town. I think It’s the VIP treatment. “Very inept personnel” my family has bought 7 cars from Victory Nissan of Dickson and this will be the last! Great way to treat a kid who works hard for her money.. Samantha Weatherspoon and Christian Tyrone

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Jrskbentley on 2/2/2018 at 9:31 PM.

Chelsea was as nice and commending as she could be a great asset to your business!!! I would definitely recommend anyone to come to Victory and do business with Chelsea great visit!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Victory Customer

By Michelle1017 on 10/22/2017 at 6:34 AM.

Victory Nissan West went above and beyond to put us in the vehicle I found online. Sales staff is amazing. I couldn't ask for a better dealership to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Carguy, scott on 7/14/2017 at 12:27 PM.

We had a great experience with Victory Nissan. Very friendly group of people, very helpful. This was the quickest I've ever purchased a new car. We were in and out in just about 2 hrs. Would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer!

By Jamie and Anthony Amis on 7/11/2017 at 3:35 AM.

Overall the best car buying experience ever! My salesman went above and beyond to get us out of the horrible situation we were in. I can't wait to purchase my next vehicle from Victory Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By carli92 on 6/27/2017 at 10:27 PM.

Great experience! Jeremy and Jeff worked with me to get me the car I wanted for the price I wanted. Traded in and definitely traded up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buy

By Carah25 on 6/22/2017 at 6:45 PM.

My family and I stopped to shop for a used car and were very happy with the service and price. We were able to find the perfect car for our needs.

I would recommend this dealer.