Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.6  
Friendliness
3  
Overall Experience
2.8  
Price
2.3  
Quality of Work
3  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

2.5  

1   Customer Service
2   Friendliness
2   Overall Experience
5   Quality of Work

Not Impressed...

By Toyota_Owner on 12/8/2016 at 11:26 PM. Helped by Lorne Leon.

We stopped in for an unscheduled 15,000 mile service on our 2016 Toyota. The greeting we received when we first arrived was not the friendliest, the service writer seemed very unprepared and quick to make sarcastic remarks. One thing that was nice is while getting everything put in for the service, the service writer did inform us of a recall. After service was completed we had to sit back down again to completely redo all the paperwork after I had to look for the writer to see how much longer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lured us to the dealership with a promise to buy our car

By RING42MASTER on 10/25/2016 at 5:46 PM. Helped by Tracie (internet manager).

Let me preface this by saying that we did not seek out Victory Toyota's specific offer on our car. I listed it for sale on autotrader, and gave dealerships permission to make offers on my car. I received an email offer from Victory Toyota with an 'offer' of $20,500. Upon making an appointment to have it inspected, my wife went to the dealership and waited for an hour while they 'made phone calls' to see who might be interested in buying our car. Mind you, we were told the entire process would take 10 minutes, and that the dealership was interested in buying our car. We left with a promise of 'we'll call you if there's any interest.' Their staff were the ones who told us that they wanted to buy our car, but at no point did they make an offer to purchase. If you want to sell a car, don't waste your time with this shady dealership, no matter what they say on the phone. It will likely be a waste of your time, as it was for my wife.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

SUPERB in all ways

By d. chartier on 10/6/2016 at 9:20 AM. Helped by Salesman Erick.

on 10/5/16 i met salesman Erick. i'm soooooo glad to have met him. he is great. he is: caring, not pushy, very sympathetic, gives over 100%, personable, honest, strong in great customer service, tries a ton to help out a potential customer, etc. he also has a great personality. he is funny, practical, mannerly, etc. i HIGHLY recommend u visit him when looking for a vehicle. also, i can tell this dealership is big into great customer service. when they say they will do something - they do it. my name is d. chartier.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good Buying experience from Dan

By Neil on 8/28/2016 at 3:04 AM. Helped by Dan- Excellent guy.

Bought Car with Salesman Named Dan Armstrong. Fantastic Guy. Found a great deal on the car that I was buying after 2 weeks of research. Working with Dan was very easy.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Pushing you into a deal without explaining

By Vldicker on 3/21/2016 at 2:04 PM. Helped by Jon.

I went here to purchase a Subaru I liked that they had. I ended up not purchasing the vehicle because of the customer service. When they valued my trade in they offered $1,500 less than I was offered everywhere else (it was a Toyota) and told me my vehicle was going to die (I had the vehicle looked at right after by my mechanic and it was in perfect condition). On top of that they brought out a bunch of paper work and were trying to have me sign everything without explaining it. Luckily I had my significant other there with me. He said the paper they were trying to FORCE me to sign was to purchase the vehicle even though I stated many times in the conversation that I was not ready to purchase it. So please be aware what you sign with these people! Also be aware on their website the prices listed are for after a $2k down payment!

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

It was very good

By Rav 4 on 4/10/2015 at 2:16 PM. Helped by Kevin.

Kevin was as excellent salesman he got me exactly what I wanted a Rav 4. I was not looking to get finance. However, Cat was able to beat my Credit Union rate, she is the best in the business.????????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

WHEN YOU NEED PARTS FOR YOUR TOYOTA OR SCION VICTORY...

By kim525 on 2/20/2014 at 7:58 PM. Helped by ASHLEY DEWITT.

WHEN YOU NEED PARTS FOR YOUR TOYOTA OR SCION VICTORY TOYOTA OF CANTON IS THE PLACE TO GO. ASK FOR ASHLEY DEWITT, SHE IS COMMITTED TO GETTING THE CORRECT PARTS AS SOON AS POSSIBLE, YOU CAN COUNT ON ASHLEY SHE KNOWS WHAT SHE IS TALKING ABOUT AND KNOWS HOW TO GET THE CORRECT INFORMATION IF SHE DOESN'T HAVE IT. AL THE DELIVERY MAN IS ANOTHER GREAT TEAM MEMBER HE IS VERY ORGANIZED WHEN HE DELIVERS MAKING CHECKING IN PARTS GO MUCH SMOOTHER, AGAIN WE CAN COUNT ON KNOWING THE PARTS ARE ALL HERE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome, friendly well versed on the cars, features and...

By terry53 on 2/20/2014 at 1:49 AM. Helped by Dan Armstrong was awesome and "Cat" the finance lady is fantastic. We visited victory years ago and were not pleased but this the NEW VictoryToyota and well worth a second look and worthy of your business and they have a great selection to choo.

Awesome, friendly well versed on the cars, features and financial options. Seriously like buying from family, no high pressure, just great help in buying a car right for you. The new Victory Toyota, where cars sell themselves and people make the difference.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul was awesome! Great price on My son's 1st car....

By Ginafinney on 12/26/2013 at 6:20 PM. Helped by Paul Adams.

Paul was awesome! Great price on My son's 1st car. Only dealer that was honest & had quality cars. Lots of trash out there... Bad exp until I meet Paul and VT. We will buy there again, fair dealer...

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT GO HERE!!!!!!!!!! They sell a cars at full price...

By john hing on 9/3/2013 at 3:49 AM. Helped by sales manager.

DO NOT GO HERE!!!!!!!!!! They sell a cars at full price and the car has miles on it.Sales manager will not work with the price. Worse type of person I ever met.He is a very rude person.

I would not recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service unfriendly manager and expensive and...

By JhadiMoola on 7/29/2013 at 8:06 PM. Helped by G.

Bad service unfriendly manager and expensive and unprofessional attitude. They are not so professional and the prices you pay are not worth the service dissapointing

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Free oil changes, a big fat lie. Warranty for life, a...

By Toyotabites on 4/5/2013 at 4:54 PM. Helped by Brad in sales and the service manager.

Free oil changes, a big fat lie. Warranty for life, a lie. I paid $1850 for additional warranty but because I didn't get my tires rotated my engine and drivetrain warranty is now in void. The owner seems like a typical used car dealer a real con man. The whole concept is a big lie

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Hi I met Steve Penzien for my service of the car and to...

By Ammaole on 2/25/2013 at 4:38 PM. Helped by Steve Penzien.

Hi I met Steve Penzien for my service of the car and to buy my extended warranty. I was pleasantly surprised by how patient he is to explain me all the pros and cons of the car warranty. The service for my car was also done very well. i strongly recomment steve penzien for his absolutely professional and honest attitude towards his service. Steve penzien is the guy you go to when u have any of your needs at victory..... Thanks Steve for such a great service

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

The sales department is excellent and outstanding in...

By d_hawley on 10/12/2012 at 4:07 PM. Helped by Lorne and Gorde.

The sales department is excellent and outstanding in every way. The service department on the other hand has lost me. Over the past three years it has gone from excellent to bad. Long wating time lengthly check out time poor information flow. Not expecting me when I got there, very poor exchange of information from internet sechuling to service rep. WOW what else is there to say!

I would not recommend this dealer.

Overall Rating

3.3  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price

Avg service. Nothing special. Way too long of a wait. ...

By duramaxdriver on 10/1/2012 at 1:57 PM. Helped by service dept.

Avg service. Nothing special. Way too long of a wait. Service guys standing around and no one knows where truck is. How hard is it to look at my truck?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We purchased two cars from Toyota Victory, and we enjoyed...

By azera1515 on 9/24/2012 at 12:59 PM. Helped by Paul Adams - Sales, Abby Sayo - Customer Service.

We purchased two cars from Toyota Victory, and we enjoyed both experiences. This dealership shows a culture of employees who understand your car needs and your budgetary needs. Both experiences were truly sign and drive. I am a financial person and usually am prepared to be tackled on the numbers but at this place once I expressed my needs they worked out a deal. Great Job and I love my new car!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great dealership, first class all the way. I purchased...

By Deaconmyoung on 9/8/2012 at 2:48 PM. Helped by Courtney, Harold.

Great dealership, first class all the way. I purchased from Harold great guy very easy goung not pushy, I c confirmed my about in. the am. Which I thought was great. Courtney in seevice was very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Jennifer Raft was my sales contact and was INCREDIBLE...

By blafleur on 8/24/2012 at 2:44 PM. Helped by Jennifer Raft.

Jennifer Raft was my sales contact and was INCREDIBLE from the first conversation. She did not have my Scion FR-S in stock but immediately went to work to locata a car and get it delivered within 4 weeks. (whata GIRL!!!) Another area Scion dealer had put me on hold for 10 weeks with no results. Jennifer provided twice weekly updates until the car arrived. She did an outstanding job to explain the cars's functions and made my buying experience the best in 40 years! Thank you Jeniffer and Victory Toyota of Canton!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

The sales rep that worked with us was informative and...

By dzambon on 8/20/2012 at 11:27 PM.

The sales rep that worked with us was informative and very personable. The dealership as a whole was very nice and helpful in trying to get us the car we wanted at a decent price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott was very attentive and patient. Sometimes you...

By rross9000 on 8/16/2012 at 9:57 PM.

Scott was very attentive and patient. Sometimes you simply have to look at a few models and get a feel for what you want before agreeing to make a decision that big. $25,000 is a lot of money, no matter who you are and getting the maximum for a trade not to mention a great deal on a new car is pivotal. Scott took the time to let me look at 4 cars before deciding what I wanted to go with, and this was after doing a month's worth of research before going into Victory Toyota. I'm sure if I needed to look at more models and take more tests drives, the team would have been happy to help. Abigail seems to really know her stuff already and she said she is new in her position. I appreciate that she was honest about it and it made us feel more at ease. She delivered the car very nicely and made sure to take note of any concerns. She also explained all the details of the sale and answered any questions. She was a delight. Jim stepped in to make a nice greeting. That personal touch made a huge difference. Since this was our second new car purchase in just 7 months, I feel like we were respected and welcomed back. I would have absolutely no issue with buying from this Toyota dealer again. Dontrell made the last part of the experience an easy one. He explained the papers we were signing and made sure we knew all about the extended warranty plans. Once we made it clear that we weren't interested, he didn't push it to the point of making us feel uncomfortable. Each individual person made up a different part of the experience and it was a great team effort. It's a long process to buy a new car, and one that can be exhausting. This wasn't one of those drawn out experiences, in fact, the conversation helped out a lot. I was even allowed to steal a balloon. I think that the team at Victory are victorious themselves...we will be back!

I would recommend this dealer.