Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By mme on 10/9/2019 at 3:03 PM.

I was calling various Jeep dealerships, and I was having trouble negotiating a deal that would fit my budget. When I called Videon, they worked with me and my budget. When I sat down with Kevin, he made the process smooth and easy. Kevin and the dealership have a kind atmosphere, and all of the workers who worked with me, treated me with a lot of care and respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By maggieo on 10/8/2019 at 12:32 AM.

Easy, efficient, seamless experience with the help of Phil. He exceeded our expectations and helped me find my dream car. Would recommend him or any one of the nice staff at Videon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pitch Perfect

By glen.shenkman on 10/3/2019 at 4:14 AM.

My experience leasing a new Pacifica from Videon was top notch. Wayne, Steven, and Mike were friendly, professional, knowledgable, patient, responsive, and a pleasure to do business with. I found the team to be worthy of my trust and my business. I highly recommend!.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By adamfahd on 10/1/2019 at 1:18 PM.

It was a pleasure working with Steve Pealer and Marge. they were very professional and worked very hard to get me the best price possible. I would highly recommend!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest with no integrity

By PPD5089 on 9/28/2019 at 5:25 PM.

I recently purchased a used truck via email. I agreed to their price and the day they set up for me to finish the paperwork by the dealership. They said the deal was approved and I was to come in on Saturday. Sean the asst. used a car manager choose not to honor my purchase which the dealership agreed to and sold my purchased truck from underneath me on the Friday before i was scheduled to come in. Now I'm stuck with a PFFCU bank check made out to the dealership and a memory of a truck I legally purchased with the dealership via email that Sean chose not to honor. This is how Sean treats his local Police, Nurses and former service members. Thought I found a great dealership but instead found a shady auction.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Diguiseppe so funny you want to pee!

By brittanysaraf on 9/20/2019 at 2:47 PM.

Nick Diguiseppe- Used Car Salesman has the personality that any car salesman should have! (Seriously!) so funny and outgoing! Loved him! Our family used him TWICE! HIGHLY RECOMMEND. Brian Hansell- Used Car Manager was great also, friendly and accommodating on the price of the Used car we purchased! Over 200+ cars in the family we LOVED working with this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Informative and efficient

By pmcginle on 9/19/2019 at 7:52 PM. Helped by Maya.

Seeking a vehicle for son in college and had already visited other Jeep and Ford dealerships. Your Internet Team (Elissa & Maya) was responsive to inquiries from my wife and were proactive in follow up calls. Once in the showroom, they handed us off to Steve who was very knowledgeable and helped us to efficiently narrow down to the eventual final choice - the Jeep Cherokee Limited. Steve even stayed with us through the process even though it had interrupted his plans for that evening. A very good overall experience. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By emrodgers8 on 9/17/2019 at 12:38 AM.

Walking in the door everyone was warm and welcoming. Steve was awesome, very informative and super nice! Made the whole experience easy and walked us through all the special features the car had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales Experience

By meninan on 9/6/2019 at 3:56 PM.

This is the second vehicle we have bought from Videon. The office location, sales staff and general ambience of the showroom is very relaxed. It was a pleasure to have Steve Pealer as our salesperson. Steve was patient, accommodating and very knowledgeable. Matt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Exceptional with Sales Consultant Steve Pealer

By ciporter on 9/3/2019 at 6:40 PM.

This is the 4th vehicle we have brought from Videon with Sales Consultant Steve Pealer. He will walk you through the process of searching for a vehicle, the difference with leasing and buying and helped me to decide which one was the best for my needs. He explained the features and differences in the type of vehicles I was considering purchasing. Thanks Steve for your patience and help in finding the perfect vehicle ! The atmosphere at Videon is always welcoming which made the whole process very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept

By tlcreds on 9/3/2019 at 3:29 PM.

Had a tire emergency , had me in and out quick and a great job thank you ,, joe and brian are top notch , thanks again for a great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin was great to work with - patient and knowledgable!

By KRKOELLE on 8/30/2019 at 3:50 PM.

Videon made getting a car an easy process. I spend some time considering leasing and buying options, Kevin was helpful in helping me evaluate which finance option worked best for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Megan S.M. on 8/23/2019 at 11:45 PM.

Elissa was so helpful to me as I decide what car is right for me. She’s goes above and beyond in terms of customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Rich loved cats12 on 8/23/2019 at 9:40 PM.

Great customer service and very and very professional sales people who made me feel comfortable and not pressured. Would recommend the dealership to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Wow, what a pleasant surprise

By RhollingDirty1922 on 8/23/2019 at 9:20 PM. Helped by Maya Morris.

I couldn’t be happier. The girls were very sweet and I did not feel pressured or uncomfortable. I will be back for future purposes!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Not my first rodeo

By Rich on 8/23/2019 at 7:31 PM.

Let’s just say I have a few miles on me. I used to be in the car business many years ago and when I look to buy a new car, I know the playbook and dread the experience. From the first contact with Elissa to Steve and signing the papers with Marge, I’ve never had such pleasant time. They were all friendly. The price of the car was fair and I didn’t feel like I was taken to the cleaner. If their service department is the same, I have a new home for my car needs. Besides they laughed at my jokes 😁

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently Excellent Service

By Slimjim0 on 8/21/2019 at 11:31 PM. Helped by Brian Iovino.

The only Jeep dealership I’ll take my Jeep to, excellent service every time. Have been going there for over 6 years and have never had an issue. Always polite and professional; would highly recommend.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Disgusting Experience

By Yogesh Mulay on 8/18/2019 at 10:08 AM.

I leased a Jeep Wrangler Sahara Unlimited recently from a dealer in WestChester PA (Name : Videon). I mis interpretted the heating icon on Side Mirrors to a blind spot detection which is pretty common on all vehicles now. I reached out to the dealership again the very next day & requested to get me an option on my vehicle & was ready to pay the difference out front. Technically i have 3 days in PA Lawfully to return the vehicle & swap it with what i need. I called Mopar / Quadratec later to see if i could have those options fitted on my jeep at the cost to me. Aparently Jeep currently doesnt have those options in 2019 Wrangler. I tried all my ways to have myself to get Blind Spot detection. I requested dealer to help me consistently & he is reluctant now. I was looking for my Jeeps & Myselfs safety concern. Really Unhappy with how all of this was handled. I will never ever recommend anyone to this dealership. Sales guy Mike was excellent to deal with. I Spoke to them couple of times & they were pretty Okay with this transaction & did mention to me that i am in the timeframe where dealer could help me. Post this post on the internet i will head on to Jeep Wrangler Department & definitely make this to higher ups.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best vehicle purchase experience

By Jeepgirl1409 on 8/16/2019 at 12:47 AM.

Kevin Brophy is the best salesman I've ever met. He is knowledgable, personable, and never pressured me into a purchase. He also helps the customer navigate the best possible ways to get the vehicle they want. He's one of a kind!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

100% disappointed ...

By JR on 8/15/2019 at 5:52 PM. Helped by NONE.

Have a 2018 Gr. Cherokee SRT .. it sprung a radiator & oil leak . Called Videon for Service , & was told I had to wait FOURTEEN days to get service for my 80k Jeep .. Yeah Sure .. I'll be Back .. NOTTT Worst Service Blow Off EVER !!!

I would not recommend this dealer.