Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.3  
Friendliness
3.5  
Overall Experience
3  
Price
2.8  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service Experience

By Josh32 on 9/29/2017 at 4:20 PM. Helped by Marty, Tim.

Marty went above and beyond with finding me the perfect match for me and my family, and I am so thankful for that. I would and will recommend Village Auto to everyone that's in the market for a car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Definitely would recommend!

By ejsturcotte on 8/19/2017 at 3:34 AM. Helped by Les, Ken, Dean, Dwayne.

A big thank you to the entire staff at Village Auto, but a huge shout out to Les! Went in looking for a car, came out with a truck for the husband. Of course, still needed a car for myself. Les and Ken went above and beyond with finding me the perfect match, including contacting other dealerships, delivering cars to my work for me to test drive, and multiple ice cream cones. I would and will recommend Village Auto to everyone that's in the market for a car!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Avoid. Especially the extended Lubrico warwanty

By Bcharts43 on 5/8/2017 at 7:07 PM. Helped by Sales and auto repair.

Avoid. I bought a vehicle with the extended warranty. They did minimal repairs to my power steering ram by putting in stop leak. By the time it was needed to replace the ram the 36000km 3yr warranty had just run out. Also asked them to fix a noisy AC bearing and was told the level of noise I could hear from inside was normal sound. It was normal if the stereo was blasted. The warranty gave them a monopoly over repairs and limited who we could take the vehicle to. When we took it to the dealer they would not do a wheel alignment until several parts were replaced including the power steering rack and ball joints which we were told by the insurers were within normal wear. Very unsatisfied with this dealer.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID this dealer at all costs.

By DonKassem on 2/3/2017 at 1:11 AM. Helped by Bob.

They sell faulty crapy cars. AVOID AVOID AVOID them at all costs. I just bought a used Chevi Impala from them from less than a week. I drove it only for less than 60 Km. The first 48 hours i found the muffler is cracked with multiple holes from rust and needed to be replaced (They did fix it). The following day i stopped the car on the highway because it's getting overheated; it was the a problem with the water pump (They fixed it). Two days later i stopped the car again the steering wheel is not steering not function, it turnouts that there is a leak somewhere and all the power steering fluid i added is leaking on the ground. They said that they well inspect their cars, i can tell you that the guys at Canadian tires are laughing at me because i bought this car on that condition. There are no "lemon laws" in Canada, and tomorrow i will be contacting SK consumer protection (Lucky me i'm documenting everything by pictures with date and time since i purchased this car)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went above my expectations

By flygirl on 12/31/2015 at 6:26 AM. Helped by Mike.

This was my first time buying my car alone and I never knew what to expect. The salesmen were wonderful and answered my ridiculous questions and i found a great car, after 5 weeks I did have battery problems and they replaced it for free and I am not sure if that is excpected or not but I never thought that they would, I was very happy. Would very much recommend them. The service guys were great too. By the way, I read the comment on here from the guy who does not like village auto sales guys because he doesn' t guys who smoke.....that really &:,,#!::; me off at the judgemental !#!;%=÷# some people are.

I would recommend this dealer.