Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4  
Price
4.4  
Quality of Work
4.3  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By Sruss915 on 8/11/2019 at 6:50 AM. Helped by Adrian.

My whole experience was really stress free and was the quickest process ive experienced with buying a vehicle. I would definitely recommend this dealer unless you prefer being mistreated then in that case go to sundland park dodge.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible customer service ..terrible new ram trucks

By Sissy on 7/25/2019 at 12:28 AM. Helped by Jimmy Dick your employee need training.

I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would like to return it. On monday they directed me to the service center. After 2 days without a call I went in on my own and said they couldn't replicate the problem. I took the mechanic with me and replicated the problem myself. After he admitted the problem I asked again to have my old vehicle back. A very rude finance manager named Julio Gomez said he couldn't do it because the deal had been processed on the 23rd. He kept repeating is there anything else while we were trying to talk to him and then walked out on us while we were still talking. Keep in mind I brought the vehicle back on 22nd before the deal had been processed. I have purchased many RAMs before from this dealer and have never been treated with such disregard and disrespect like I did with mr Gomez. The mechanic admitted there was an issue on a vehicle I had for 2 days. After reading reviews this is not an isolated event. I would advise anyone to buy from a different auto group.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had work done for steering sensor

By Hemi on 7/18/2019 at 11:10 AM. Helped by Christian Herrera.

Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly appreciate is outstanding effort

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

power train inspection and spark plugs replaced Ram 1500 Hmi

By Juan on 5/1/2019 at 3:17 AM. Helped by Lorena in service.

Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for some preventive maintenance. I added one to the work and will make another appointment to perform the other suggested maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck

By mnms2123 on 4/30/2019 at 6:30 PM. Helped by Alexis.

Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every step of the way!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Latisher77 on 4/29/2019 at 2:12 PM. Helped by Mr. Jesus Vasquez.

Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasquez is the best!!! Keep up the awesome and excellent work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Mark Hrdz on 4/23/2019 at 3:36 PM. Helped by Dennise.

Sales person work hard to get exactly what I ask for great price and customer service any body doing business with viva dodge make sure you ask for Dennise

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

An excellent job

By Jesus12536 on 4/15/2019 at 12:16 PM. Helped by Leonardo.

God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

2019 Grand Cherokee

By Luis19 on 3/27/2019 at 3:35 PM. Helped by Juan Weisel.

I worked with Juan Wiesel. He helped me out a lot, I would recommend him. As far as the dealership, I didn't like that they don't offer any maintenance, extra washes or gas tanks. With previous experiences, I always get some extra perks for buying at a particular dealer. Mission Chevy even allowed us to spin a wheel and I won 100 dollars. Juan was great, the dealership is not very enganging.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ram 1500

By Adrian25 on 3/17/2019 at 12:54 AM. Helped by Alexis (salesman) Julio Gomez (finance manager l).

So I’ve had prior experience with this dealership when I bought a used Dodge Charger, and that first experience was terrible from the sales person to the service department. But I wanted to buy a new pick up truck and started shopping all the dealerships and decided to just look at what viva dodge had. Since a lot of dealerships didn’t have what I was looking for our blew me off and thinking I was to young to be looking to buy a truck. Well they upgraded they’re whole staff! Super friendly and attentive Alexis was able to work with me and we where able to get a deal on the truck I wanted. After that got sent into financing and the Manager Julio Gomez wasn’t like normal financial personnel that are pushing all these warranties down your throat, he also was able to get us a amazing deal on the maintenance for the truck. Overall would recommend to come here and purchase your dream car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Switched to RAM!

By ThrashMetalHammer on 3/13/2019 at 12:40 PM. Helped by Denise, Raul, Leo.

I had been researching the new redesigned 2019 Ram trucks and decided to go after work on Monday, 3/11/19 to check them out. I had not one, but two excellent salespeople, Denise and Raul. Denise was first and actually said Raul was the Ram expert and had him jump in to help. Not only he did he know everything about the new Ram, this was the first time I ever saw two car salespeople work together. They also negotiated with us without pressuring me to do something I didn’t want to do. They were so polite and helpful, and I learned that Viva Dodge uses non-commissioned sales. That explained the more relaxed nature of the entire dealership. I think more dealers should go to that model of sales. To end, Leo, our finance manager, did a masterful job of getting us a good deal with the credit union; his explanation of Gap insurance and warranties were the best I had ever heard. That says a lot for someone who has bought his own vehicles for over 20 years. I had Gap insurance before, but just because I knew in a basic sense it was important. The expansion of knowledge was so beneficial. They sell the Ram, Jeep, Dodge, and Chrysler. Visit them and give them a shot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dodge Ram fixed all staff helpful including Pauly

By carlos on 2/17/2019 at 4:33 AM. Helped by Pauly.

Dodge Ram fixed all Viva staff did a great job, 5 stars in customer service. I was able to get a ride home I had the oil changed on our Dodge Ram pickup.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Person was amazing.

By devane2112 on 2/1/2019 at 5:41 PM. Helped by Brandon.

I'll make this short and sweet. Brandon, may salesperson was amazing. Got the truck I was looking for, got the payments I wanted and drove the truck home that day! I was treat very well at Viva Dodge. If you want a new truck. Go to Viva and ask for Brandon.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
2   Overall Experience

Didn’t care

By Caldwell on 10/4/2018 at 10:26 PM. Helped by Who knows.

Didn’t feel like my business was important. Got looked at like I was bothering them when I drove in the bay. Took over five minutes to get approached. Then the lady who finally approached only wanted to know what I was there for and if I had an appointment. Once I told her I did and that it was with Joe, she said he was busy on the phone with another customer and disappeared. She finally returns telling me that Joe is STILL busy and asked me to fill out the paperwork for Joe. Once I did Joe’s job, I was told I could leave my keys and go to the waiting area. I mentioned that I wanted to speak to a manager because I had a complaint and the lady said she would send them to the waiting area. The manager never came and I didn’t feel like walking around looking for someone who most likely wasn’t around. Got passed by several employees that seemed as though they were in prison. No hello, good morning, or even a smile. Finally my truck was finished and the technician didn’t inform me of exactly what was done to my truck or anything. He just told me my truck was done and to sign some paperwork in a few places. Someone really needs to discuss customer service with this team. Most people want to feel slightly important when bringing their MONEY/BUSINESS to someone. There are two other dealerships that we can all go to. Make me not want to go anywhere else. It’s that easy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alfredo Muñoz great job

By felipe1975 on 9/10/2018 at 5:12 PM. Helped by Alfredo Muñoz, Adriano.

Wonderful attention from our salesman Alfredo Muñoz, always open to anwser our questions and resolve our queries. All the time he was working with the Finantial Department to got the best deal for us, 100% recommendable, Gracias Alfredo and Adriano

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Air Bag Recall Issue

By Drkgenesis5000 on 8/30/2018 at 7:11 PM. Helped by Certified Technician S. Chavez, Service Consultant Lorena Delrio.

They Straight out Lied about having to immediately need to service my rear brakes, Makes me wonder if Recall on Air Bag issue was even completed!! Took vehicle for recall issue. Was adviced my rear brakes needed replacing. Informed them I had taken vehicle to Midas last year. Took vehicle to Midas due to Lifetime Brake Guaranteed-- they checked and showed me. Brakes - all around- front and back were all serviceable- no need to replace.

I would not recommend this dealer.

Overall Rating

3.2  

2   Customer Service
5   Friendliness
3   Overall Experience
5   Price
1   Quality of Work

The dealer was great but our salesman was really bad

By Antonio13 on 8/25/2018 at 2:02 PM. Helped by Jesus Roy(something) , Sales Manager (sorry forgot name).

Almost walked away from the deal just because of our salesman. The Sales Manager helped to seal the deal. Over all they took care of us and we went through with the deal. But again the salesman is not all there, lost our owners manual and our spare key, and the final detailing of our SUV was really bad. They cleaned the front driver and passenger side somewhat ok, but the 2nd row was done fast, could tell they rushed it, and the 3rd row they didn't even touch at all!! The mat that goes in the 3rd row had just been thrown back there. Again, over all the dealership is great and nice but our experience, even though we got taken cared of, was not very good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servicio

By GCvan on 8/20/2018 at 11:19 AM. Helped by Leonardo Wong.

Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a tiempo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service in town!

By Aprilsbestfool on 7/16/2018 at 10:53 PM. Helped by Sara.

Sara is awesome!! Will definitely recommend her and this dealership to others. GREAT service!! She was extremely kind and patient, as well as her managers. I’ve been to a few dealerships around here and this one definitely treated me the best.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
5   Quality of Work

Great customer service from Norma

By Ram3500123 on 7/13/2018 at 3:31 PM. Helped by Norma.

Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my plates. I also mentioned that i had lost a set of keys already and she provided information to obtain. My plates were no in and she said she would call me back to inform me of status. Although i do not have my plates, i do appreciate her great customer service and friendliness! Thank you Norma!

I would recommend this dealer.