Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional Services & Great Staff

By Elicayo on 12/12/2016 at 11:05 PM. Helped by Norm Harrold.

I took in my car for basic maintenance with no appointment. I love the VW Service Express!, Quick service . My car was ready & washed in the time frame I was told by my service advisor. Thank you Norman for your services provided with knowledge & professionalism. Friendly & polite shuttle service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Norm and Jeremy were fantastic in all phases of service

By Mcp123 on 12/11/2016 at 12:09 AM. Helped by Norm, Jeremy.

Great service all around! Friendly knowledgable staff. Helpful in buying, also honest. The dealership was clean. Coffee was superb. Highly recommend this dealership. The prices are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Service

By Gary Pitt on 12/8/2016 at 6:38 PM. Helped by Harold.

Service is always top notch service was performed in a timely mater and done when promised Car was washed very well It is always a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great troubleshooting!

By Sandy on 12/6/2016 at 3:04 AM. Helped by Norm.

Was told that I would have to leave the car overnight, but their crew found the issue and repaired the problem. They exceeded my expectations with same day service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a great attitude

By Sandys VW on 11/30/2016 at 4:49 AM. Helped by Norm Harrold.

Dropped off my gti on Sunday night for an oil change and to get my key alarm fixed. Monday mid morning I received a text indicating that the oil change had been completed, the battery on the key alarm was done and they also replaced a recall on the vehicle and too top things off they washed the car!! I was not surprised of their level of efficiency and professionalism ( this is my 5th Volkswagen). This is their norm..Everyone that works at Alhambra VW is always so friendly and I highly recommend this place.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service

By Hannah on 11/25/2016 at 6:56 PM. Helped by Norm Harrold.

Great service, took awhile but they did everything and more on my leased car, even topping off the oil and washing my car. I didn't pay anything because of my warranty for the service I was getting (taillight replaced). They texted me when the vehicle was ready and offered to give me a ride in case I wanted to go out and get food or anything while I waited, as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall

By GtiLad on 11/25/2016 at 11:52 PM. Helped by Norm Harrold.

GTI had a recall. Car was serviced fast and process was quick and painless thanks to Norm. Will be back for any other future service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall

By Steve Roybal on 11/23/2016 at 10:15 PM. Helped by Norm.

Walked in and about 5 min later, walked out. Super quick service. They told me it will be done in roughly 4-6 hours and sure enough it was. This is my second time going here and there service is always great. Will definitely come back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job!

By Tso on 11/23/2016 at 4:58 AM. Helped by Norm Harold.

I brought my car in for an alignment. Norm was my service advisor and was very nice! It was my first time at this dealership and I would definitely come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exccellent Since Day 1

By cqueue3 on 11/21/2016 at 3:28 PM. Helped by Nazila in sales, Norman in service.

They have a really nice waiting area, and the staff is really nice. Service department provides you update, and salespeople are patient and understanding of your needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was satisfactory. Norm was explained

By Maryvw on 11/9/2016 at 6:35 AM. Helped by Norm Harrods.

Everything went fine. We were very happy with the service Norm was very informative and he let us know when to bring the car in for the next maintenance check.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and communication

By Alex on 11/7/2016 at 8:32 PM. Helped by Norm.

Had a great experience, service was timely and the communication around it was very prompt and courteous. Thanks for everything! I'll definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By samsfu on 11/2/2016 at 6:27 PM. Helped by Norm.

The entire Alhambra VW staff was great - very friendly and eager to help. Norm serviced my car. He was great! He was honest and prompt. He answered any questions that I had. He was friendly and professional. I feel at ease when my car is in his hands.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Car repaired in time as promised

By Golf Mom on 11/1/2016 at 5:15 PM. Helped by "Norm".

Norm kept me informed of repair progress via text He included technical diagrams Repairs finished on time as promised Happy to accept my service coupon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Routine

By James7 on 10/31/2016 at 8:41 PM. Helped by Norm.

When in for my 10k mile service. I expected to be there for a couple of hours, however, I was very pleased with the short wait time. Also, very happy with the great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Routine scheduled service. Very convenient and professional.

By Brian on 10/28/2016 at 7:40 PM. Helped by Norm.

I went in for a routine 1 yr service appointment. They made the process very easy. Customer service was great - friendly, professional and quick. I was totally satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied customer

By Youngs11 on 10/21/2016 at 5:08 PM. Helped by Norman. Paul.

Ignition problem. Brought car in to Norm and I was treated exeptionally well and was very satisfied with the the work and service always a happy customer when my car is treated well. Highly recommend VW. Thanks Norman for a job well done 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine Trouble - Fixed Immediately

By Tiffany Chen on 10/16/2016 at 12:44 AM. Helped by Norman.

I was driving home late one weeknight and my 'check engine' light came on. A little panicked, I wondered what the trouble could be for my newer car and called the dealership early the next morning. Norman answered the phone and said to bring it right on by. I was able to get alerts by text and they figured out the problem, got it fixed, and road-ready again within only a couple of hours. I live nearby so I had someone pick me up but apparently they have a shuttle service and I think that's the true token of buying into a brand. Not only that but service was great and Norman has treated me and my car wonderfully the handful of times I've had it serviced (+ free wash!). I love my Voklswagen Golf and love it even more because of the service of the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing service!!!

By Stewartk23 on 10/11/2016 at 11:37 PM. Helped by Norm.

I brought our car in and nothing but the most amazing customer service as usual!!! They are always helpful and informative and I will always come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service at VW Alhambra

By Tooasb on 10/8/2016 at 6:59 PM. Helped by Norm.

I brought my GTI to VW Alhambra on Wednesday morning for service. Norm was the consultant available at that time. He assisted me throughout the process including the paperwork, service status update, shuttle pickup, etc. Everything went smoothly and my car was repaired as scheduled and washed :) The overall experience was excellent ! Highly recommended for other people who need their VW car service.

I would recommend this dealer.