Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.8  
Friendliness
4.3  
Overall Experience
3.8  
Price
3.8  
Quality of Work
4.2  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE TO DATE, WILL BE A SMALL CLAIMS MATTER!

By JonUnr on 12/17/2018 at 10:38 PM. Helped by Shanley Weir.

Worst experience so far and i have only had my truck a few short weeks which i purchased foolishly.. Upon agreement with RJ Bobowski and the finance manager Travis my "WHOLE" Truck would be fixed of paint chips/scratches and paint polished completely as i clearly expalined to RJ before i signed the finance papers that i am not wanting the truck UNLESS every paint chip was fixed professionally! And guess what? Now i get a complete refusal after it being at there body shop for over a week! A paint pen was used on a couple chips and looks worse than i could do on a dusty windy day... And on top of that there's other paint tranfer now on the truck and grease spots... needless to say i will be persuing a claim with Small Claims Court to resolve this if i get no cooperation!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Restored my faith

By Joy on 12/13/2018 at 2:48 AM.

In my 40s I purchased my first new car it was a 2013 Volkswagen Golf wagon and I loved it. but after the emissions scandal and return of that car; a car running a stop sign and totalling my new Jetta and the three weeks our replacement 2010 Volkswagen wagon spent in the northern dealership trying to figure out why our car battery kept dying overnight- I was officially through with Volkswagen. The dealership ‘s mechanic couldn’t figure out the problem and “solved” it by putting a kill switch that I was to turn on and off every time I needed my car. The kill switch was put in one of my fog lights, which was removed. Now anyone living in northern Saskatchewan doesn’t have to use their imagination to imagine what would happen when I hit a snowdrift on the highway. After charging me for the kill switch and realizing that the car still wasn’t driving right and knowing I would never again deal with our local VW dealership. I decided to take my car to Saskatoon Volkswagen...and that’s when I met Angela Hebert. First thing she noticed was me, in my heels and business attire, bending down to switch off my kill switch in a hollow fog light, full of slush and snow. That just won’t do, she said:) and they wanted to accept the challenge of finding and fixing all my cars woes. I am a territory manager and am on the road, a lot - about 5000km a month. Thus I needed a good reliable rental car while the repairs were being done. Angela took care of that and put me up in a beautiful new Jetta. It took Saskatoon Volkswagen less than 1 day to figure out the problem and many more problems that would have put me in jeopardy on the highways of Saskatchewan. Not only that but Angela made sure that the $4000 of warranty work was done, at no cost to me. After having their rental car for two weeks, they would not let me pay for it. I asked why they had been so great to me, after all it was a 2010 used car. She said they wanted my experience to be great and maybe I would be a lifetime client. Thank you Saskatoon Volkswagen and Angela Hebert for restoring my faith in exemplary service and Volkswagen. I love my car and you have a customer for life!

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Fantastic customer service from Josh Epp!

By nsthankiya on 11/2/2018 at 9:01 PM. Helped by Heather.

Would highly recommend Josh, went above & beyond. Walked though entire process with TDI buy back. Made purchasing through a dealership incredibly painless almost like buying a Tesla.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misleading Sales and Shady Pricing

By SS1233 on 10/25/2018 at 4:31 PM.

Recently purchased a 2018 Atlas from Volkswagen Saskatoon. During the sale negotiation I had brought an advertisement for the exact same vehicle with less KM that was at a lower price from an Ontario dealership. I was told the price Saskatoon quoted us was including all taxes and fees and that is why it was slightly higher. Fair enough so we bought the vehicle only to notice the price jump around $8000.00 in taxes, admin fees, freight and delivery etc. Ended up feeling lied to and ripped off, customer service after the purchase and trying to get answers about extra charges after the fact has been atrocious. Love the car, but not the service or deceptive practices and would not buy another Volkswagen. Should have stuck with Toyota whose service is always amazing and doesn't have a history of fraudulent practices such as cheating on emissions tests which VW has been accused of. Word of advice go over the final invoice with a fine tooth comb because they are going to nickel and dime you, add charges etc...do not believe the salesperson if they tell you taxes are included because it is a lie. I am going to be speaking with the Better Business Bureau and government regulaters to try and come to a fair resolution.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Never Experienced Better Service

By AlexFleischhacker on 9/18/2018 at 3:06 PM.

We have had our 2018 Tiguan in for repair for a number of weeks. Throughout the process, Angela was very diligent on keeping us updated on the progress of the repairs, even when there was nothing to report on for a few days, she would make sure to touch base with us. She was our biggest advocate and we would not have been able to come to a fair resolution without her assistance. We have not been privileged in the past to experience such great customer service at previous dealerships, and we thank Angela for all she does, and making sure all of her customers are left happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job.

By 240219851 on 9/7/2018 at 12:48 AM.

The customer service was very good. I was pleased with their job, especially I want to thank the salesman Josh who helped me a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By AJ on 5/10/2018 at 11:45 PM. Helped by Aaron.

Amazing customer service - Austin helped me with my first purchase of a car and made sure it was in my price point and had everything I wanted. 10/10 would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy even with an out of province car

By Don Morgan on 2/19/2018 at 2:02 AM.

My sister in law accidentally put gasoline in her diesel Volkswagen. The dealership was very busy but they knew she was from out of province and went out of their way to get her back on the road within hours. Much appreciated and very classsy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By jlipoth on 12/22/2017 at 5:08 PM.

Marc is a fantastic person to deal with! He is at the top of my list when I look for a new vehicle again. Thanks!

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
2   Overall Experience
2   Price
5   Quality of Work

Awesome cars, shitty service

By Ddxx on 11/23/2017 at 8:28 PM. Helped by So many employees over years, employees are fine I think.

After my extremely stressful purchase in 2014 of a 2011 Jetta tdi(where I wrote the general manager of the dealership and vw Canada). I thought my problems may be over. Not so. I avoid this place like the plague, but go there for convenience once in awhile. In major work I'll go out of my way to prairie autohaus where the response to the customer is unreal. Here in the service department it is almost bill. What kind of dealer service department is unreachable. Today I tryed calling for an hour and was unable to get through. Finally I had to come in to dealership to ask a question. I depend on my car to do all my errands in the day, as well as pick up my child from school. On multiple occasions I have dropped my car off at 9 am, only to call at 2 and find out my car has not been looked at. I than have to rebook for another day. Worst service department I have dealt with in my life!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and friendly not pushy

By Great family on 8/29/2017 at 10:59 PM.

We were looking for a new car and Tyson was very helpful to find us our wants and needs of the perfect car for our family!!'

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Trade

By Jimmy on 7/29/2017 at 9:52 PM.

My Wife and I were impressed at how friendly and helpful the staff were including the finance manager. Our only criticism is that at times it felt like the sales staff had forgotten we were there. Not serious! In summary we came away being happy we had purchased a newer Volkswagen and confident we will continue to receive above average service on our new vehicle. Thanks Volkswagen.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Pleasant experince dealing at VW Saskatoon

By hammer on 7/7/2017 at 9:57 PM.

Sales staff were all accommodating. Jay made my wife feel very comfortable with the process and answered every question she had about the vehicle. And she LOVES her new Beetle!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New wheels

By kirsten1992 on 6/17/2017 at 12:45 AM.

I had a very good experience with my salesman Derek, he was very friendly and helped me out in so many ways. Both me and my son are very happy with our new set of wheels :) Thank you so much Derek.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Persistence, patience, optimism and humour

By New 2015 Passat TDI on 6/16/2017 at 8:40 PM. Helped by Ryan Killoh, Finance .... Heather Graham, Settlement on-site 'coach'.

Being one of thousands caught in the software emissions scandal for VW I constantly appreciated the personalized and flexible approach at your entire dealership. Josh was the main person I dealt with, and he exemplified all the words listed in the title. The 'buy-back and purchase' process took months once it started - all due to having a detailed and complex court settlement. New approaches needed to be learned by most of us - and Josh was always keen to help out; and, learn himself! He was unwavering in seeing that progress kept being made - and then obviously knowledgeable and having fun with the specific Passat TDI I got when all was said and done. The wrap-up was facilitated by the 'on-site' coach for the settlement process. Heather Graham was outstanding! Final thanks are to RJ and Ryan who were committed, as managers, to see that all ended well. And it did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By Jetta on 5/26/2017 at 7:54 PM.

We are so happy with our experience with this Volkswagen dealership. Our Salesman was Derek Eldridge. Very pleasent guy to work with, happy, friendly, knowledge He seemed to know his Volkswagens inside out. Helped us find our perfect fit within minutes. Had no problem answering any of our questions. Guiding us smoothly throughout the purchase of our new Jetta. Would definitely recommend this guy he really puts the extra effort in to made sure everything goes quick and efficient. Was up front with us about everything there were no surprises. We were very confident in his ablity to take care of everything and our decision to buy. Then we worked with Travis Yun on the phone. Again everything went very smoothly. He talked us throigh how everything works. So that we would be framiliar with everything that was happening when we picked up the vehicle. He was able to answer any questions that came up and was just a super friendly guy over all. For our paperwork we worked with Wen Sun who was also a very pleasant, friendly guy. He took us though all of it without making it seem tedious, or overwhelming. He walked us through explaining everything we were signing making sure everything made sense and that we understood everything. We are very happy with our experience with this Volkswagen dealership in Saskatoon. If your in the market We would highly recommend this dealership and all the people we worked with who really went above and beyond to make it all such convenient and literally stress free experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mark is amazing!!

By Funtoonguy on 5/23/2017 at 1:48 AM.

Mark is so hi energy, it makes you excited to be there... let's face it, we're not always, lol. Not pushy, just seemed like he was there to find out what you needed for your life! Mark is my next salesman for sure!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded Expectations!

By Lorissa013 on 5/19/2017 at 6:53 PM.

This dealership was top notch! Mark went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! Volkswagen Centre Saskatoon (Mark in particular) to anyone who is looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Csim on 5/18/2017 at 6:40 PM.

Mark sugar is an amazing sales man he was so accomidating and friendly he not only interacted with me but also with my children. Hes very family oriented and im so glad to have purchased my vehichle through him. He was very happy and always smiling and the best of all he was thorough he told us everything we needed to know about the vehicle and made sure i was comfortable with the vehichle. After i purchased it he has stayed in contact with me to make sure i continue to be happy with my purchase. I highly recommend mark sugar to everyone. If your looking for a very nice, caring, loving, family oriented , experienced person then mark is the one you want to talk to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, helpful service

By Jen L. on 5/17/2017 at 1:32 PM.

I recently purchased my first new vehicle with Mark's help. He made the experience stress-free, and very easy. I drove away in the right vehicle for me, with no fuss. I have been impressed with Mark's ability to follow up. I had no concerns after the purchase of my vehicle, but I'm certain that he would have been able to deal with any issues swiftly.

I would recommend this dealer.