Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
4  
Price
4.2  
Quality of Work
4.1  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Tina R on 7/6/2019 at 9:34 PM. Helped by Gabe...finance guy ?? and Eric Watson.

Superb experience. Will now always be a VW customer, a shout out to David B, Tukk, Gabe and Eric for making my car buying adventure one of a kind. Will drive 2 hours from Chino Valley, Az to see you all again for my next trade in. Thank You.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

BADLY BEHAVED. READ IT ALL.

By PJH on 3/17/2019 at 11:53 PM. Helped by Larry Talbott.

My reply to a egotistical sales manager over a negative review for service on my car. I have bought 4 cars from this dealership. So..HE SAYS.......dont come back, nor use our sales and or our service department again. WOW. IM BEING TOLD BY THIS REVIEW SITE THAT AN EMAIL INTENDED TO BE PERSONAL CANT BE USED. WHAT GOOD IS IT THEN? I REMOVED THE SALES MANAGER INFO AND HIS SALUTATION TO ME. YOU HAVE MY PERMISSION TO USE MINE. Did you know that NO ONE met with me when I picked up the car? Did you know that the guy was busy eating a cheeseburger? Did you know that no one went over the issues with with me and the car? Did you know that NO ONE greeted me as I came into the dealership? Did you know the request to remove the stickers x 3 was never completed? So you fire folks when they have a bad review? It WAS A BAD REVIEW BECAUSE I RECEIVED BAD SERVICE!! OH MY....Im thinking this is a great social media topic. I am amazed you just sent this to me. WOW!!! Im thinking this might need to be forwarded to VW of America. Nothing like a little intimidation. Respectfully, Paula Hunter In a message dated 3/11/2019 8:15:50 AM US Mountain Standard Time, The check was signed and sent last week. It is on the way. I am also very disappointed in the horrible survey you returned to the service department and the store after what I help you with. Only because the check took longer than expected? A check that we weren't even obligated to give you. A goodwill check. This deeply hurts our store. I think you forget that I the only reason we wrote the rental refund check was because it was inconvenient for you to get to us. And as a previous loyal customer I felt I would help you. It doesn't seem like this is the case. Per the store's General Manager, please do not some back to our store for any future business, sales or service. Thank you, Tukk Hysi Sales Manager Volkswagen North Scottsdale

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Service

By jwest5474 on 12/26/2018 at 11:16 PM. Helped by Eric, Internet sales manager, Erik, Financial Manager, Larry, GM.

Well, I love my Prius. I had it for almost a year and a half. Hopefully, keeping it for time to come. It does have over 280k on it and told myself if I come across a really good deal on a car, I would consider getting one. I really wanted another Prius, but newer one were just too expensive. I almost gave up my search for a car. Honestly, dealing with most car dealerships SUCKS. I went to one place, as part of their "dealer prep" cost, wanted to charge me over $200 for putting nitrogen in my tires. Yes, $200 for air. I just walked out. This morning, I went to North Scottsdale VW dealership, honestly not expecting much. I saw a 2016 Ford Fusion Hybrid online for good price, but after my past experiences, I figured they would be the same. They were not. There was no pressure to buy. The car was the price that was quoted.They even took a little bit more off the price to make it hit the number I needed. Between Eric and the GM Larry, you couldn't ask for 2 nicer salesperson and GM. I was on my way to see another car, drove 2 blocks and drove right back to buy the car. Thank you so very much for a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service by Tim LaMay

By djbecka on 7/8/2018 at 2:41 PM. Helped by Tim La May.

I once again benefited from this dealerships excellence in serving my VW for its 30000-mile checkup. Tim La May was my service representative and he walked me through the checkup program and thoroughly explained what I should expect. Tim has become my primary contact with this dealership and I look to him for his professional service recommendations. Thanks Tim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By kayYes124 on 7/7/2018 at 11:34 PM. Helped by Tim La May.

I brought my car for oil change.Tim was really courteous and the car was ready on time, washed and vacuumed inside.Excellent service.They went above and beyond in vacuuming the interior side of the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By scd377 on 6/30/2018 at 12:46 AM.

My time working with Dave Bonanno was by far the best car buying experience to date. His expertise on the VW Tiguan was extremely helpful in my decision on buying the new car. I spent time at other dealerships before VW North Scottsdale but the overall approach and understanding of my needs and wants was unmatched. I felt he really cared about my budget and comfort with taking on a new financed purchase. My fiancee felt welcomed from the start and knew it was a fair decision to make for us. I will recommend the dealership to anyone looking for a new/used car. Thanks again for the wedding gift!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price

poorly trained and dishonest sales team

By nelsobr on 6/12/2018 at 1:33 PM. Helped by Larry Tabloff - General Manager.

Poorly trained staff created several hours of unnecessary waiting. They also promised a service they would provide as part of the purchase and backed out, making up incorrect information to justify not following through. I sent 2 emails to the general manager asking for an explanation and he has ignored them. Very disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By djbecka on 5/28/2018 at 4:19 PM. Helped by Tim La May.

“Great service and repair experience facilitated by my Consultant Tim La May. He sought professional guidance from one of his mechanics to help validate my problem and kept me informed throughout the repair process.”

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Turbo Time on 5/24/2018 at 2:58 AM.

We bought our 3rd VW from Dave Bonanno recently and completely pleased with the professional service we received. Dave is great to work with, no pressure, just wanting to help us find the car we wanted. Our recent purchase request was for Daveto find us a CPO EOS with low miles. Dave and team worked together and found us a great car, absolutely love it! I highly recommend Dave and the whole team at VW North Scottsdale.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

They lie to get you into a car!!!

By Kallen1993 on 4/14/2018 at 10:10 PM. Helped by Nate.

So I feel like a two star is sufficient.. idk maybe not. I bought a 2016 Honda Accord from this facility, they told me everything was perfect, nothing wrong with it, car fax was clean. After less than month, more like two weeks into owning the vehicle, I had a horrible scraping noise in the front driver side tire. They told me to come in, I did, they told me if I cannot duplicate the noise then I’m pretty much out of luck. It took them about 1 1/2 hours to come to this conclusion for some reason. At that point I had to go to work, so I left and decided to bring it back that weekend when I had more time. Brought it back their mechanic put it up in the air, couldn’t find anything but they noticed my break pads weren’t the best and may be the problem. AFTER THEY TOLD ME MY CAR WAS 100% okay nothing wrong with it. They replaced the break pads. (that’s why I’m giving them a 2 star) today I’m cleaning my car and the battery dies, like completely, not turning over AT ALL. I explained hat I can’t have this happen when I’m out and about but still nothing. Mind you I bought my car the first week of May. I called in and spoke with Nate the service manager, he told me that the maintenance is my problem and to pretty much pound sand, not his problem. I asked if there was anything they could do seeing as I haven’t even had my car for two months, he said no and blamed the weather. His attitude was along the lines of I could care less. I’m sorry but my car should not be having this many problems this early on. This place LIES TO YOU TO GET YOU INTO A CAR!!! My next stop is the BBB. Would not recommend buying a car here unless you want that kind of trickery and thievery. HIGHLY DISAPPOINTED IN THE CUSTOMER SERVICE AND THE WAY NATE HANDLED THE SITUATION. I will not be returning.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience With Dave Bonanno

By Scott68 on 10/17/2017 at 4:42 PM. Helped by Craig Ciebiera.

Had the pleasure of working with David Bonanno when purchasing my Jetta at VW North Scottsdale. He was a straight shooter, gave me a fair price on my trade, and most importantly, no pressure whatsoever. I am not a big fan of purchasing automobiles but he made the process painless and stress free. He also worked very hard to get me where I needed to be price wise. I can 100% recommend David and VW North Scottsdale for a pain free VW purchase. also had a very good experience with finance..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience with Dave Bonanno at VW North Scottsdale!

By PINKBUG1of750 on 2/15/2017 at 2:17 AM. Helped by ERIK in Finance -( also a good experience)!.

As a result of the TDI recall we started looking for a replacement Beetle and met Dave Bonanno at VW N Scottsdale. What a stroke of luck! He was knowledgeable, professional , and offered options for us to purchase the #Pink Beetle that was sitting in the showroom, prior to handing in our VW TDI. He walked us through all the purchase steps, and introduced us to everyone we might ever need to work with down the road. David's follow up after the sale has been outstanding. Within the first month, he made several follow up calls to us just to see how we liked our new Beetle - which happens to be our 9th VW Beetle! Dave Bonanno is straightforward, ethical, and a pleasure to work with!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Shocking incompetent or simply dishonest?

By autolover on 1/13/2017 at 9:54 PM. Helped by Jerry Vespaziani.

I've bought a lot of cars and almost always have good experiences doing so. Such is not the case with a recent purchase from VW of North Scottsdale. We purchased a car out of lease but this dealership ended up keeping nearly $500 they said would be refunded to us. (This had to do with the timing of lease payments.) The mistake made by the dealer--if it was a mistake--is easy to understand and explain. Even so, the dealer has simply given us a terrible runaround rather than rectify their error. This leads us to believe they are either incredibly incompetent or dishonest. Either way, we have been very badly treated by VW of North Scottsdale and will never do business with them again. I can't recommend this dealership to anyone else either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent car buying experience

By Stacy Bruce on 12/1/2016 at 3:36 PM.

Our family was forced into car shopping as our previous Volkswagon was totaled in a car accident. After calling around the Valley to get prices, I placed a call to North Scottsdale VW. Spoke with Nate and he promptly told me he would match the price I was given elsewhere. When I got to the dealership he put me in touch with David Bonanno to finish the transaction. I can not say enough wonderful things about Dave and the experience we had at this dealership. No game playing, straight talk and reliable information. They do what they say. Dave went over all the details clearly and made sure we were comfortable with every step. We purchased the first car, then a few days later decided our family needs the 100% safety of being in a VW, so we traded in our other cars and rounded out the family in Jetta's. Our family motto is Volkswagon's for the win and Dave Bonanno is OUR GUY. Thanks Dave, keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service.

By Craig J on 2/2/2016 at 7:00 PM. Helped by David Bonanno, Chad Hansen.

Simply the best and easiest people to deal with. David Bonanno really made what is usually a painful process actually very enjoyable. Not the usual sales bluff, David really listened to our needs and priced us according to our budget. Cannot recommend this dealer highly enough. Craig and Lisa.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Freyguy on 9/5/2015 at 3:35 AM. Helped by Nate, tuck.

My daughter was looking for a new golf, it was her dream car after calling around to a few dealerships this was the one that was the easiest and friendliest to deal with. They got the deal pre-approved with no hassle and her very first experience buying a car was a great one!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James provided us with outstanding customer service. His...

By Jake01234 on 1/7/2014 at 9:48 PM. Helped by James Hedland.

James provided us with outstanding customer service. His sales knowledge was second to none. He helped us find the car we needed in the shortest time possible making our transaction easy and fun. The valuation of our trade was fair and the price of our new/used VW Touareg was also fair. We will be recommending James to any customer that is in the market for an automobile and will be working with James in the future on any and all of our car needs. James has not only converted myself to the VW brand but has facilitated a family wide transition to the volkswagen brand. As we were unfamiliar with the brand in the past, James worked hard to increase our VW knowledge and made us feel good about our decision to with (the new to our family) brand VW. James carried himself in a very professional manner and made us proud to say that we had indeed purchased our car from James.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These people are like trusted family members. Chuck sales...

By waltsmini13t on 6/4/2013 at 11:35 PM. Helped by Chuck Sansone,Chad Hansen, Ms Tuesday.

These people are like trusted family members. Chuck sales was honest with me and Chad finalcial went out of his way to get me approved. Ms Tuesday, well what can I say Beauty and Intelligence, what a combination. All said and done you all have help to make a dream come true. I truly enjoy motoring in my Mini Cooper S. Thank you! Walt...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was, by far, the absolute best/easiest car buying...

By JoeyF on 3/16/2013 at 9:56 PM. Helped by Dave Bonanno.

This was, by far, the absolute best/easiest car buying experience I've ever had. Strangely enough, it was actually kind of fun. Dave was really great to deal with and had a good sense of humor. I've purchased 13 cars over the years and this was the first time I honestly felt like i was getting a good deal with a very transparent and honest sales process. Extra bonus: I mentioned I was hungry while we were doing the paperwork and Dave brought me a plate of BBQ! I am now a devoted customer and will be recommending this dealer to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience! I love my new VW. James...

By chrisschar on 3/14/2013 at 7:15 PM. Helped by James Hedland.

It was a great experience! I love my new VW. James Hedland was very helpful and professional. And everyone I dealt with was very friendly and helpful, and I will tell all my friends and family what great service I received here and I look forward to purchasing more cars from this dealership down the road.

I would recommend this dealer.