Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.4  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove over 100 miles to buy an Atlas and totally worth it!

By TJohnston on 11/12/2018 at 12:04 AM.

Contacted Mike Balazs about Atlas advertised on Cars.com. He gave me straight forward information about car and a price worth driving 100 miles for. When I arrived he had paperwork ready and helped me resolve my title issue for my trade-in. Later I met with Joe Shaw who also helped complete purchase without any pressures, or games. Best car buying experience ever. Thanks again guys, T Johnston

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible. Run awayyyyyyy!

By ThatGolfR on 6/10/2018 at 9:45 PM. Helped by Not throwing anyone under the bus. They know who they are.

Over 9k spent on a new motor install. 6 months later the valve cover starts leaking. Called service and I was told it would be 3 hours and over $400 to fix and that it wasn’t covered under the warranty. So I went and fixed it myself for $39 and a free hour of my time (what the gasket cost). ( other shops quoted me $150) Later on I realized there was a bolt missing to a bracket under the motor. Whatever, I threw the bolt in. 2 weeks after all this non covered nonsense, the cam cradle starts leaking oil. Here we go again. Something else that is not covered. When you spend xxxx near 9k on a new motor shipped from Germany. It should be expected that the leaks and minor repairs be covered. They are not. So if you spend money on a motor replacement. Expect to be nickel and dimed on their follow up work. This is possibly the worst Volkswagen repair shop I have ever dealt with. I am no longer dealing with Volkswagen reading and have decided to go back to the place I oringally bought the car. Other issues I noticed. Heat shield had 1 bolt missing. Other minor bolts and such were missing. It was a job done quick and now I’m worried my 9k brand new motor was installed improperly.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely an amazing experience the salesman was awesome.

By James R. Sweitzer on 4/1/2018 at 6:19 AM.

He got me $4000 off the price of my vehicles list price for the exact car I wanted and on top of that he got me a 40,000 mile full power train warranty and gap insurance. I will definitely recommend and already have recommend everyone I know that is looking for a car to Cody and I won't be going to anyone else for a vehicle in the future. If you are looking for a vehicle ask for Cody every time you won't be disappointed!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Beat goes on....

By Ray on 3/30/2018 at 8:42 PM.

My satisfaction with this dealership covers the past 5-6 years and has been exceptional on three automobiles I have owned and still own. Service on my 2010 Golf TDI extended all the way to it's being turned in on the VW BuyBack Program. All was handled very professionally. My overall purchase experience was also at the highest level on the recent purchase of yet another Golf. This location is my choice for everything Volkswagen!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service

By Heather on 3/29/2018 at 11:43 AM.

Poor service and unprofessional management.. Three trips to Vw service for same simple problem to find out they can't fix it... 8 hours of our valuable time wasted total.. Talking to management was a waste time.. Customer satisfaction is there goal... Yeah OK.. Poor poor poor...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Golf Alltrack Purchase

By SGrundowski on 3/25/2018 at 2:27 PM.

Very positive experience. Zac Remlinger was very polite, professional, and helpful. Everything was explained and laid out clearly and with no pressure to buy. Would definitely recommend visiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By kquinter on 3/23/2018 at 3:37 PM.

From walking in the door to driving home our new car the experience was perfect. Our amazing salesman Zac was very knowledge and down to earth. No pressure and he really made us feel comfortable with the process. Not rushed into making a deal in fact we left and came back a few hours later. Zac helped us make the best decision on the car that fit our needs. Zac felt like a long time friend by the time we were finished. I would highly recommend VW Reading and Zac, A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Car Purchase! 2018 Atlas SE w/ Tech and 4M

By GSirrakos on 2/28/2018 at 12:59 AM.

Nick Moyer was a pleasure to work with! The entire car buying process was seamless. Nick listened attentively and was knowledgeable, and when he didn't know something, he got answers immediately! Blaine Hassler, the manager, was also very pleasant and did everything he could to ensure that my needs were met. Overall, this was an extremely positive experience and I would highly recommend the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By Milliethebug on 2/27/2018 at 4:30 PM.

From the time we searched on the website for the perfect car, to the immediate response to our inquiry online with our salesman, John, we knew we were going to to have a positive experience with the dealership. We’ve had VW’s over the years, but never purchased from a dealership. Everyone we had contact with including John, Blaine and Zac, treated us with respect and courtesy. It definitely was worth the drive. John was very knowledgeable regarding the vehicles, very professional, and perhaps one of his best traits, not pushy! Thank you so much Volkswagen Reading!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Atlas SEL

By Dan77 on 2/13/2018 at 2:16 PM.

Great experience. No hassle. Zach was great he did not push us into anything. He let us take are time and decide what trim level we really wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Warren2143 on 1/31/2018 at 1:49 PM.

I had a terrific experience working with Mike on a used GTI. He was knowledge, friendly, and communicative. I would highly recommend Mike and VW Reading!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

Long term VW owner, new to Reading VW

By JAM_VW on 1/24/2018 at 11:35 AM.

From my first inquiry to VW of Reading, Zac Remlinger went above and beyond to meet and exceed my needs. I was very impressed by his willingness to help, even before we ever even spoke on the phone. He was easy and a pleasure to work with through the whole process, as well as everyone else we met throughout our purchase experience. I purchased my first two VW’s at another dealership, but my husband and I both agreed that we will absolutely return to VW of Reading and to Zac for our next vehicle purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

1st Time VW customer

By MMitchell1457 on 12/23/2017 at 11:34 PM.

I had a great experience and I’m glad I had Zac to help me out. He took his time and explained all paperwork, he even took the time to go over some of the details and features in my new VW Tiguan. As a female doing this on my own, I felt comfortable, as Zac answered all my questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly

By MillingMF on 12/8/2017 at 7:53 PM.

Friendly & Knowledgeable and best of all Teamwork. Lots of info in 1 night. Car could have been under better lighting but that has nothing to do with the way we were treated. Everyone helped.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would definitely recommend this dealership!

By StephSpotts on 12/7/2017 at 7:50 PM.

Micheal was very helpful. I had a few things that could have held me back from walking out with a vehicle, but he did everything he could to make sure that didn’t happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of my new GTI

By gsternwald on 11/20/2017 at 2:00 PM.

Zac Remlinger was honest and friendly. He was "normal" something that is rare in the car business. He worked quickly to get my purchase done. I had great experience and would recommend him to anyone. Actually just did. Thank you very much! George

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nickolas Moyer made the difference in my Lease.

By Jane Ellis on 9/20/2017 at 5:49 PM.

I had a great experience leasing my 2nd car with Nicholas Moyer. He made the experience simple with no pressure. I shopped around and ended up leasing thru VW again because of the customer service and the quality of car you get for the price. Nick understood my personality and tailored the experience to fit that! I was always rushed with time due to work and he made the communication speedy and simple for me. I would without question recommend Nick and VW or Reading to anyone looking for great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Zac gets xxxx done!

By Ryan HAhn on 9/15/2017 at 9:00 PM.

Zac was honest, friendly, and worked very quickly to get my purchase done. Great experience and would recommend to anyone. Thank you so much! Ryan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jetta

By bplaksa on 9/7/2017 at 5:31 PM.

I recently bought a new Jetta and the experience was great! Zac was my salesman and he is so friendly, knowledgeable and prompt at responding and communicating. This is the second car purchase from this dealership and they have both been over the top, I am completely satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By retired730 on 8/30/2017 at 10:10 PM.

Since I haven't bought a new car since 2004, meeting sales rep Zac Remlinger and sales manager Blaine Hassler made purchasing a new 2017 Passat a simple process. These guys went to every conceivable degree to work with me to effectuate a sale without exerting any pressure. In other words, what I thought might lead to a time consuming and stressful process was anything but. The negotiation and paperwork processes were accomplished very quickly and, having said that, I would recommend anyone searching for a new vehicle visit Volkswagen Reading. I worked with 5 additional dealerships in my area in an attempt to find the best deal for my wife and I yet Zac and Blaine easily produced the best results. My thanks to Volkswagen Reading for a great deal.

I would recommend this dealer.