Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service from Willie Rockett

By VeraM on 4/9/2019 at 4:53 PM.

I had the most pleasant experience at the VW Santa Monica service thanks to Mr. Rockett. Very professional, knowledgeable, he made the whole experience a breeze. A model of customer service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly professional, 5 star experience with Bridget Stennis

By Martha on 4/1/2019 at 12:29 AM. Helped by Tamer Askarieh who also was accommodating and very professional in preparation of voluminous paperwork!.

Was at the dealership to purchase two Touaregs coming off our prior 3 year lease. The Touaregs turned out to be a fantastic investment and a superb, top of the line ride every day of the week. Our salesperson (actually Fleet Manager) was Bridget Stennis at the time. She made everything about leasing the vehicles as easy and painless as could be. I requested that she handle the sale of the vehicles to us and she was just as professional and accommodating as she was leasing the vehicles. My husband and I each needed loaner vehicles as our cars were in the process of being certified. Bridget accommodated our request with no charge to us. Our transactions had to be changed and rewritten a few times to accommodate the various add-ons to our contracts, and I will add it was a very busy day. Our requests were accommodated with no signs of frustration or impatience. That rarely happens in real life, but that's how Bridget conducts business. The contracts and the various and inevitable changes are all about the customer's needs and wishes not hers. Her focus is on you and your transaction. Bridget is a seasoned professional who intuitively knows how to sell and accommodate the customer simultaneously. Bridget is intuitive and makes the "magic" happen during negotiations, at the point of sale, during the never-ending paperwork and finally at the delivery of your beautiful VW. If anyone wanted to watch a true professional in car sales, watch Bridget Stennis. She is the consummate professional at the very top of her profession. You will benefit from her vast experience and desire to make you a VW customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By dave b on 3/8/2019 at 10:13 PM.

Peyman help with some extra recall work that was needed in a quick manner and the regular service was done ahead of time Thanks again Peyman

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Professional Experience

By Passat2012 on 1/15/2019 at 4:57 PM. Helped by Carlos Fuentes.

I took my car in for scheduled maintenance. I was working with Carlos Fuentes. I mentioned a possible issue with the brakes. Carlos was very helpful, courteous and professional. He checked me in quickly, noted my concerns, called me immediately once the technician informed him of the condition of my brakes, and Carlos let me know when my car was ready without my having to follow-up and call him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vitaliy Konovalov is great!

By AC36 on 1/14/2019 at 11:29 PM.

I've been coming to the dealership for years and the staff is always kind & helpful. However, Vitaliy Konovalov made this recent visit to pick out a new car quick, easy and completely stress-free. He couldn't have been more helpful or accommodating. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and Patient

By phillipkafka on 12/27/2018 at 5:57 PM. Helped by Vante Williams.

The service department is excellent, they really know what they're doing. Willie Rockett, the service manager, listens and cares. Alexander Gross, one of the salespeople, was extremely helpful and patient with my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Willie is the best!

By GYPCWCH on 10/31/2018 at 5:17 PM.

My wife & I have been coming to the dealership for years! We are treated kindly, honestly and with respect. VW SM is the best out there....Willie always takes care of us, always! Thanks VW SM!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Santa Monica Volkswagen Service Department

By jlicari300 on 10/23/2018 at 10:11 PM. Helped by Ryan Maldonado, Volkswagen Santa Monica.

Kudos to Mr. Ryan Maldonado, Volkswagen Santa Monica Service Advisor. Ryan was very helpful, and very effcient in getting to the bottom of my concerns. Very knowlegable. He got me in and out in no time, as promised. I highly recommend him for service needs. I've been taking my car in for years at this location, and have never been disappointed. Thanks for all you do!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service department is excellent!

By JLH on 10/4/2018 at 7:56 PM.

I have been coming to this dealership for service on my Eos for 8 years. Peyman Kahen is excellent to work with and he is very helpful in outlining the services my car needs, when they need to be done, how much they will cost, and how long it will take. He's honest, friendly, and helpful. I would recommend him and this service department to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service manager gave great service with attention to detail!

By MKDZiesmer on 9/10/2018 at 5:44 PM. Helped by Rod Aquevecque.

I was kept informed by the manager for the service to the car. The transportation helped out a lot also. The service manager, Rod, made sure to inform me about what had been done to the car and was very helpful! Very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First great car purchase experience

By Fxdurand on 9/1/2018 at 5:03 PM.

Buying a car in Los Angeles is usually synonym of hassle and waste of time but with vitaly at Wolkswagen it was a real pleasure the first sales guy who listen to you and your expectations and do the best to reach it. So I would highly recommend his service if you are looking for a car !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By mollydunn on 7/30/2018 at 5:44 PM. Helped by Matt Bell.

I had a great experience at Volkswagen Santa Monica. Matt Bell assisted me and he went above and beyond! The process for getting my side mirror fixed went so smoothly. Matt even stayed a couple minutes after the dealership closed to give me my car (and on a Friday)! I can't recommend this dealership, and Matt, enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No hussle

By Gail on 7/24/2018 at 5:50 PM.

Brought my car to fix a fuel pump recall problem and Peyman Kahen, one of service representatives provided an excellent customer service. He is very professional and a good communicator. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well run dealership

By marine1 on 7/24/2018 at 5:02 AM. Helped by Tammy, Sales Mgr.

I had a very good purchase experience with Moe and Tammy. I made the deal from Seattle and flew down to write a check for it as agreed. The car was in excellent condition as they had described . The dealership is well run and the people that I met were top notch. I would do business with Santa Monica VW again. Job well done! The Touareg is great. Thank you, Brent Taylor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By puttony123 on 7/19/2018 at 3:31 PM. Helped by RAUFEL MUHAMMAD.

Raufel Muhammad was the salesman, who made my day. he is a kind person, patiently explained my options, so it was pretty easy to make my decision and purchase the VW JETTA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service as always! Matt in Service is the man!

By edward.r. on 7/17/2018 at 9:32 PM. Helped by Matt Bell.

I avoid getting my cars repaired at dealerships (especially German ones), mainly because I've been ripped off more times than I'd like to admit. However, I've been going to VW Santa Monica the past few years for scheduled maintenance even though the whole affair usually takes me, at least, a half day. The last few times have been due to a variety of odd problems. I never, and I mean, NEVER writer reviews online, but I wanted to share how awesome these guys are, especially Matt in Service! He's has helped me resolve issues with my car with a smile every time! Dare I say, I'm slowly starting to trust dealership service depts? That's gotta be an oxymoron, but sometimes truth is stranger than fiction... I highly recommend them (thumbs up emoji) - Edward

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best as always

By anndria on 7/5/2018 at 5:15 PM.

VW SANTA MONICA AND STAFF ARE ALWAYS THE BEST. WILLIE IS ALWAYS THE BEST, VERY HELPLFULL AND KNOWS ALL ABOUT MY CAR. MY CAR RUNS GREAT. THANK YOU VWSM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Jetta Service

By BHJetta on 6/12/2018 at 4:57 PM. Helped by Odell Hadley.

Odell Hadley was wonderful from start to finished. Checked me in immediately and had my car finished within 2 hours. I was able to get my car within 10 minutes after arriving back at the service department.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Rocky start but Inez turned it all around

By DC on 6/2/2018 at 12:38 AM.

This is my second car I leased through this dealership and the sales team could use a little fine tuning in attention to detail and overall customer service. BUT what turned this around - and why I would still recommend the dealership - is that after having a few issues with the sales group, Inez stepped in and personally saw to it that my remaining experience leasing this car was beyond easy and convenient for me, it was truly above and beyond. She also told me she would be taking my experience and using that to train the sales team which I think is really important. I think it's safe to say all steps will be taken to ensure that my experience was just an exception. I also have to say I have always serviced my car at this dealership and they are top notch - and even my finance officer seemed to take great interest in my experience and brought Inez in to rectify a bad situation. Overall I would definitely go back to Santa Monica for a 3rd car and be confident that things are back on track. I also just want to add that this is a really nice group of people who appreciate your business and loyalty - which sometimes can be hard to find at dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work Done, and then Some!

By alizalesser on 5/25/2018 at 9:53 PM. Helped by Matt Bell.

Matt Bell at VW Santa Monica is by far and away the best service rep I have dealt with. Ever. Matt takes care of his customers, going out of his way to accommodate needs and schedules, while maintaining clear communication throughout the repair process. It is always a pleasure, when needed, to work with Matt!

I would recommend this dealer.