Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Assist with Purchase for client

By hwafl70 on 9/5/2019 at 12:00 AM.

As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car she saw at this dealer. She said she spoke with Jessica Cupini. I called Jessica on said car and we negotiated some numbers. The negotiations were very easy and very transparent. There was no pressure and the deal was great compared to their competitors. We agreed on the deal and my client went in that evening to sign the paperwork. Everything was so smooth and transparent. Thanks again for the great care!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best service, as ALWAYS !

By !QAZ on 8/5/2019 at 10:01 PM.

Today, Brenda (this is a shout out) listened to me brag about the emerald beauty of our 2017 SE Beetle in Bottle Green! I'm getting sick as I write this. Finally, I get around to making an appt. and Brenda acted as if I WASN"T a lunatic. Joking aside. Brenda has a product knowledge on the fancy door lighting. All of them have this high level of hospitality + expertise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volkswagen GTI

By trocanob5 on 7/18/2019 at 2:55 PM.

Ryan and the rest of the team did an outstanding job helping me with the car purchase. They were knowledgeable and friendly throughout the experience. I highly recommend them to anyone purchasing a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By 18VolkswagenGolf on 7/1/2019 at 8:40 PM.

Trevor was very knowledgeable about the car and made the experience of test driving and financing as easy and enjoyable as possible. I wish every car salesman to be as good as he is!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rob on 7/1/2019 at 3:46 PM.

Ryan smith was a great help in purchasing my new vehicle. The customer service is outstanding and they are there to help! I would recommend going to them over any other vw dealership. They even title your vehicle in other states if you are not a PA resident. Other dealerships would not do this for me. They really are #1!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Overall great experience.

By B_Hutch on 6/24/2019 at 6:58 PM.

Trevor was knowledgeable, friendly, and helpful throughout the whole process. The dealership is clean and welcoming, and they have some nice incentives when you buy from Cochran. Friendly sales and a straightforward dealership. Transparent pricing and they were generous and fair with my trade-in. The value they gave me what pretty much what I was expecting to get after doing my own research, and was glad I didn't have to fight over it. The deal did hit a bump when the vehicle I chose had an issue off the lot. But the team worked with me to get past that and into something that same day by offering a discount on the same vehicle with a slightly different trim. It all worked out and I'm very happy with the purchase and my new Tiguan. My only complaint is that it really seems like the body shop rushed to get the car ready and out the door for me. It feels like it was an "it's the end of the day and we all want to go home already" job. I have to bring it back in to have some spots buffed out from the manufacture wrap that they missed.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Thanks a Million!

By Jodie M on 6/20/2019 at 10:10 PM.

Great experience! Ryan was wonderful and worked hard to make this deal happen! Brady was very knowledgeable and helpful through the process. My deep appreciate to Jessica and Brett for making it an easy negotiation and easy transaction. Will definitely refer everyone I can ! And thanks Ryan for setting up my Bluetooth and taking the time to show me all the bells and whistles in the car. Super day!! Super team!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great car buying experience

By jjross37 on 6/21/2019 at 8:44 PM.

Excellent experience. Came in looking for a Tiguan, Ryan Smith helped me out with everything I needed. I would absolutely go back and recommend the dealership/salesmen to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By AuzzyWhippin on 6/10/2019 at 10:17 PM.

Helped me find my perfect first car. Although I did not buy one from him, he sent me multiple offers and was very nice and like to me. I would definitely work with him again in the future and recommend him to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient, Thoughtful and Amazing!

By JeimyVW on 6/3/2019 at 10:44 PM.

Helped me buy out a lease and start a new lease. My situation was a little complex as I am tied in both leases with my parents. But he was patient and supportive. He went above and beyond when it came to finding the car color that I wanted. I started my first lease with Trevor in 2016, so I knew I could go back and start a second. Trevor didn’t disappoint, and he made it all possible! Trevor is the reason I came back to Volkswagen on West Liberty. He customized his experience with me and made sure I know everything steps by step.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process

By laesquiv on 5/30/2019 at 9:00 PM.

Did a great job. Smooth process in and out with no hassles. I would recommend this dealership and sales people to my friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Didn't buy the car but good service

By crosskatherine on 5/30/2019 at 8:12 PM.

We love VW's and wanted the Atlas, but ended up buying a car with more leg room in the third row due to tall people in our family. Ryan was informative and helpful. He answered all our questions and worked to get us the features we were looking for (aside from leg room that wasn't available). We went through the Costco auto program, which I also recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Buying Experience

By MLLOYD3321 on 5/30/2019 at 12:42 AM.

Ryan Smith and Caitlin Martin were terrific. After the vehicle I had me eye on was sold they worked to find a comparable model and were able to offer a competitive price on a higher end trim package. I went home with the new car that night. Awesome experience and awesome team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So helpful!

By Lassoletters on 5/29/2019 at 12:49 AM.

Trevor was so personable and helpful. We weren't sure what we wanted and he took the time to ask the right questions and explain all of the options. It was super easy and stress free! No pressure and amazing service. We ended up with everything we wanted and more!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inquiries about cars

By Pamel1964 on 5/17/2019 at 10:01 PM.

I’m very impressed with the prompt response I got from Ryan! He answered all my questions and even sent me links through text of cars I said I was interested in. I plan to come back again for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Happy I went to #1 Cochran on 5/14/2019 at 5:06 PM.

From search to buy #1 Cochran knows how to do it right..Great communication with my salesman Ryan Smith and quick paperwork so I could roll strong in my new Toureg!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very professional

By Anthony on 5/14/2019 at 1:26 AM.

Ryan the salesperson was excellent. Responsive, knowledgeable, professional and not pushy at all. Best experience I’ve ever had buying a car. Would recommend to anyone

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Overall

By Justine28 on 5/11/2019 at 7:22 PM.

Ryan was very helpful making sure I got the 3rd row vehicle I was looking for. Throughout the duration of working with Ryan I'm very pleased with all his help on making his sale possible for me. He even made sure my ride was in leaving condition with gas in the tank and cleaned up proper, hood latch was fix and the tire sensor was good!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Great at the sale; Very poor at the follow through

By MG on 5/9/2019 at 12:31 PM.

Initially I had planned on writing a positive review about our dealings with Jessica and the relatively newer salesperson working with her. I was involved as a co signer. MANY times I made clear verbally and in completing the papers associated with the sale that I was the co signer. They did not care. Not only were there five hard inquiries on my credit in one month and two the following the month, after the sale, but I was listed as the owner of the car. So I kept receiving alerts from IDNotify and Credit Karma about the hard inquiries but thought that it was only one and maybe repetitions warnings... but oh no, VW and the South Hills office kept performing the hard inquiries. I specifically asked Jessica to stop them and yet they continued. So when I received the welcoming paperwork as a new VW owner I contacted Jessica and she did have it changed. But it should not have happened. Jessica was friendly and the price was good (notwithstanding a car that was recalled the day of our purchase) but no one listened or followed my request to be a co signer or to stop the hard inquiries on my credit. My credit has been impacted at a time when I am making a large purchase for my business and my faith in Cochran. They do not care about their clients nor do I have a secure feeling about the paperwork or their understanding of the paperwork. Furthermore I contacted the "chat with us" option and asked to have a supervisor name/contact info and they would not assist. I did not want to write a public review but also knew that I needed this to be addressed that so that future customers are not impacted negatively. The person at "chat with us" would not respond when I asked for a supervisor.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Buyout lease with ease

By lpenn6 on 5/7/2019 at 7:26 PM.

Trevor was a great help every step of the way. After the dealership I was working with closed, I was directed to his dealership. I decided to buy out my lease and really was lost with what I had to do and was concerned about over-paying. He was incredibly personable and made it easy and convenient to communicate back and forth. He assisted with every question I had and made me feel confident in the decision I was making, while providing me all the different options. I look forward to our next encounters and will definitely encourage all my family and friends to go through him!

I would recommend this dealer.