Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.8  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do NOT go here!

By AmnaP. on 8/31/2019 at 3:12 PM. Helped by Andrea, Rebecca.

I've been getting my car serviced here for years and I'm extremely disappointed by the way I was manipulated during my last service appointment. I drive from Houston just to visit this location since I also purchased my car here and trusted Rebecca and Andrea. Yet, last time I came in for my 80k mile service, I was told that I should get my spark plugs replaced since they've "never been replaced" of course I chose to replace them since I'm always on the road and didn't want to take any chances (a cost of $196.15). Come to find out, I did get my spark plugs replaced a year ago at the same location. So Andrea basically saw a worried customer and decided to take advantage. On my multipoint inspection, I also saw that the cabin & air filter needed to be replaced because it was deferred from the last time I got an oil change. I decided to postpone it and come back another week since I already spent so much at the appointment getting spark plugs I did not need & other services. Going back to my records from my last oil change, I was charged for the cabin & air filter to get replaced and it was NEVER REPLACED. I was charged for it, but looking back at the multipoint inspection for the same day, it was deferred which means I shouldn't have been charged. Please stay far away from this location, just because women work/manage the service department does not mean they won't try to rip you off.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great salesman!

By Fritz N. on 12/22/2018 at 1:19 AM. Helped by Ernest.

Ernest is the very best salesperson. Both manager and salesman were ready to make a deal, let everyone leave happy. I highly recommend Volkswagen of Beaumont!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT CUSTOMER SERVICE, COMPASSIONATE AND CARING PEOPLE

By TracyB on 10/2/2018 at 7:33 PM. Helped by Bob Adams and David Vallee.

Bob Adams and David Vallee (Finance Mgr) and their staff went above and beyond to meet my needs to get me into the car that I truly wanted. They showed compassion and care more like family, not like a pushy dealership that leaves you waiting for hours upon hours. They are very friendly and accomodating, and I will recommend these guys to anyone looking to buy or lease. Thanks again, you guys! TracyB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the SUVW!!

By SUVW Family on 1/10/2018 at 10:50 PM. Helped by Jake, Dylon, Sebastian, Doug.

I bought an Atlas SE. My wife liked it so much that I bought her an Atlas SEL. My daughter and son in law liked them so much that they bought an Atlas. Then I bought a 2018 Tiguan for my daughter. This all occurred within 4 months. The sales and service staff are wonderful to work with. They are proud of the quality products that they represent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome informative no pressure sales

By Kencindy1303 on 12/30/2017 at 11:02 PM. Helped by Bob Adams.

Went with intentions of buying another brand but because salesman was so informative and knowledgeable about Volkswagen brand change changed our minds,we are proud owners of a Volkswagen Tiguan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You're never too old...

By Coolgrandma on 10/26/2017 at 1:13 AM. Helped by Mr Adams..

Mr Adams was my salesman. He took great care of me and respected my financial limit. He was also very patient. I've dreamed of having a beetle for 40 years. I had one when I was a young woman & have wanted another for as long as I can remember. It truly is a a dream come true. I love it! I'm so glad I decided to stop in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Karencary1019 on 8/8/2017 at 3:47 PM. Helped by Cary, Daigle, Rick.

I will never take my car anywhere else. These people are friendly, knowledgeable...even called me the next day to make sure everything was fine...AFTER AN OIL CHANGE. Vacuumed my car, washed it...it is well worth the hour drive!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Beetle Repair

By Shel26 on 7/29/2017 at 4:12 PM. Helped by Rebecca Daigle.

The evap system was repaired and the wires that were broken were repaired and replaced The pump was replaced The resourvior is working properly and the vechile is driving much better

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Mat C. on 7/20/2017 at 6:32 PM. Helped by Rick Lee and Dylan Dollarhide.

Rick and Dylan were great! They were able to get me exactly what I was looking for, they got me a little more for my trade than I was expecting, and gave me a price that I was comfortable with. I had a very tight schedule so I couldn't spend all day at the dealership. They got me a vehicle that matched my needs and kept me posted all along the way. When I came in to pick up the car they had paperwork ready and I was in finance in less than 15 minutes. I was coming back to VW from another brand and even the folks in service welcomed me back and congratulated me on the new car. All around a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Gibbs197 on 4/27/2017 at 8:15 PM. Helped by Bob Adams.

Went too look at cars and ended up trading that day, glad I went, and glad they are starting too sell the Diesel cars again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chose Volkswagen over Honda

By Jreyes1120 on 4/27/2017 at 3:08 PM. Helped by Bob Adams.

With the help of Bob I chose a new Volkswagen Jetta se over a Honda Accord sport. My wife is happy with her new Volkswagen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience!

By Jack Sheffield on 3/23/2017 at 1:12 PM. Helped by Rick Lee, Bob Adams, Rebecca Daigle.

Both Rick and Bob were extremely helpful through out the process of buying our new Volkswagen Jetta GLI and have made the process easy transitioning from our Jetta TDI! Great staff in service too! Always a Great Experience with the team at Volkswagen of Beaumont!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department and Sales

By Petemexi on 4/14/2016 at 4:58 PM. Helped by Rebeca.

I Took my 2009 VW Routan to service at this Dealership and Rebeca was my Service Advisor, she was very helpful and Professional, Took less than 30 Minutes to have my car Ready and washed for me, I will Definetelly Recommend this Dealership.......Pete Mendoza

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

gteat experience, wonderful customer service, and knowledge

By krizia on 7/26/2015 at 2:27 AM. Helped by Doug Sammons and Rebecca Daigle.

They take their time to listen to you , about the problem,they were very knowledgeable, curtesy was great, and please was very clean , excellent experience , I recommend this dealership, the drive was worthy ,

I would recommend this dealer.