Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Lease purchase

By Wefive28foot on 8/22/2019 at 5:05 PM.

Our experience down here in Florida so far in the sale process has been wonderful with your dealership all contact has been thru mail and text everything your dealership said you where going to do you have done so far... Thank you very much, we need more dealerships like crystal lake down here in the Tampa area... Happy Customer Angelo Cordano

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic!

By tbanike on 8/22/2019 at 4:09 PM.

We bought a 2019 Atlas and our entire experience with this dealer was fantastic. Derrick in particular was an absolute pleasure to work with. We would highly recommend this dealer to anyone looking to purchase a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Buying Experience

By Mike M on 8/19/2019 at 12:05 AM.

Friendly salesperson - no high pressure tactics. Accurate website pricing aided the process. Loan process was completed online too so final paperwork only took fifteen minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

good experience

By patricia ann on 8/16/2019 at 9:36 PM.

usually do not accompany husband on auto purchases as they're usually long and drawn out. and would rather have a root canal. but this time i did and it was a good experience. marshall was friendly and did everything he could to make it a good experience that ran smoothly. . just one suggestion and that would be to check your telephone system. . called twice and it did not go through to dealership. have no idea where it went but it's the number that you have on your business cards so it would behoove you to check out the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By jewelz on 8/11/2019 at 9:08 PM.

Everyone was great! We will definitely come back. Nick is a great guy. Felt very comfortable there. Would highly recommend everyone to go to VW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience Buying My New Alltrack

By KevinL88 on 8/5/2019 at 6:12 PM.

The Crystal Lake VW team made my car buying experience very easy. They were all extremely helpful, knowledgeable, and easy to work with. Danielle was very personable and was able to work with her wonderful finance and management team to put together a great deal for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new car sale service

By vwfan on 8/3/2019 at 7:14 PM.

I have bought many new cars from other dealers and in most cases it was a real drag. Marshall and the rest of the VW team were terrific! I will definitely come back to buy my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Lock Nut Tool for Flat Tire

By jetgirl on 8/2/2019 at 1:57 PM.

My daughter had a late evening flat, after the service department had closed, and we didn't have the special tool for the lock nut. Called VW and asked for Dan the sales manager. He came over with a loaner TIGUAN until his service team could bring the lock nut tool the next morning, and then they fixed (plugged) the flat. EXCEEDED my expectations for great service

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent experience at VW of Crystal Lake

By MRH on 8/2/2019 at 12:51 PM.

Had an awesome experience with this dealership in the purchase of my new Atlas! Met initially with Marshall to arrange for test drive and continued the negotiation of final sales price with Sales Manager Casey Sleeman. Comfortable back and forth discussion to find mutual cost and was stress free. Agreed upon a deal and decided to purchase but informed them I was going out of town on business but wouldn’t be able to pick it up for a few days. Put a deposit on the car and worked with Casey via text and email on all essentials for paperwork to get processed. Casey then went WAY over the top by picking me up at the airport when I returned instead of having to grab a cab or Uber. What an unexpected treat to have and was greatly appreciated! Casey realizes the role that customer service plays in the purchase of a new car and that car buying like everything is evolving. Gestures like these will continue to set aside this dealership from others as providing a great place to buy a car from!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a car

By Jk on 8/1/2019 at 4:09 PM.

Purchased a new atlas! Frank made our buying experience really great! It’s a beautiful car and we are so happy we made the choice to buy it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff!

By Julia on 7/20/2019 at 4:17 PM.

Had great experiences with Trevor, Frank, Casey, Bruce, and Eric! All staff members I encountered had a great attitude and were ready and willing to help in any way they could. Everybody I worked with made an effort to make connections with me as both a customer and a person. Great staff and would recommend to anyone interested in purchasing a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service

By Sifrer1 on 7/31/2019 at 3:53 PM.

Anderson team was awesome it’s started by a phone call with Leah then at BMW Michelle was great guided me to Volkswagen. I met Leah then handed off to Marshall the salesman. Marshall walked me through the car I picked out great process. Want to point out 2 other is Casey and Eric they went way above of customer service Thank you Team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Cookie7 on 7/29/2019 at 1:14 PM.

We have bought several cars from there and have always been treated very well . The sales people are very friendly. The service department is also very professional and easy to work with

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New. Car

By misanteko_37 on 7/27/2019 at 7:23 PM.

The sales man was very knowledgeable and help a lot an a purchase off my new Tiguan SEL R We’re very happy with his friendship

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience as a first time buyer

By Gianna505 on 7/25/2019 at 6:52 PM.

I came into the dealership with hopes of learning more about the 2019 Tiguan. I ended up leaving with a new car! I had a great experience purchasing my first car here. Marshall was very helpful and easily answered all my questions. He was very straight forward and honest. Everyone at this dealership acts more like your friend than a salesman. It’s very welcoming and makes buying a car a lot easier. I would highly recommend buying a car from here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was the most plea and easiest experience buying a car.

By Aussegurl on 7/20/2019 at 3:47 PM.

The salesman Trevor was so knowledgeable about Volkswagen and helped us choose the right car or our needs. he was personable and quick to get us through the process. Definitely will spread the word!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

No hard sell

By Beth on 7/20/2019 at 10:25 PM.

I am a very savvy and direct consumer that rejects the hard sell mentality. Joe’s approach to me was responsive and collaborative. Also, I am trusting that the customer service promises will be kept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING dealership

By Kelsey on 7/16/2019 at 5:25 AM.

I had the best experience buying my first car! The car salesman was very informative and professional. He made the process so easy and I was very pleased with the service. I would really recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

How Car Buying Should Be

By KH222 on 7/11/2019 at 9:51 AM.

Our Passat was coming off of lease and we were interested in a Tiguan. After visiting another dealership and getting the "old school, game playing" run around, I called Volkswagon of Crystal Lake. Via phone, we worked through many of the details and the entire transaction was transparent. No games, no hassles, no BS. The staff is friendly and knowledgable - the showroom spotless. I walked away with faith restored in the car buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Frank is awesome!

By Jliebman5 on 7/9/2019 at 5:10 PM.

Frank was fantastic! He is so knowledgeable and is always willing to help even after I purchased my vehicle! Go to him if you want an easy car buying process. Casey in the finance office was fantastic and straight to the point! No BS and matter of fact. Very unusual in today’s day and age. (Which is a good thing!) I’ll be back when I want another car! Great experience.

I would recommend this dealer.