Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall amazing experience!

By r.lopez231993 on 9/27/2018 at 5:24 PM.

Me and my wife were found in a bind as we had 3 cars 2 of them in where we were negative and did not need. We decided we wanted the new 2018 Tiguan as it met our familys needs. We met the General Manager Roger Chammas he went above and beyond his normal duties to make this deal possible for us. We came from a bit of a distance away as no other dealership was willing to make us an offer we were comfortable paying! After agreeing on numbers both me and my wife drove to make the deal we were handed of to the General Sales Manager Sevan Khajehgian and Our Salesman Jonathan Hardaway. They both made my wife and I feel comfortable with the transaction and were as transparent as possible! I highly recommend VW of DTLA for any of your VW needs! Ask for Jonathan, Sevan, or Roger they will treat you like family!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

This place was HORRIBLE! DON'T BUY A CAR HERE,...

By Pacific0908 on 7/11/2013 at 11:07 PM. Helped by Eddie G.

This place was HORRIBLE! DON'T BUY A CAR HERE, specially if you want to get a FAIR trade in value. I was approached by Eddie G and he was just rude. I explained my situation and he said the dealership doesn't have internet access and when he tried to find a value for my car, he started using his cell phone and said I'm asking too much for a trade in and he compared my car to a model that was older and had 3 times the amount of mileage. He then got snappy and angry and gave my case to his manager, S (Armenian last name-ends in...ian) sat in his office sat and played with the internet and showed comps to my car that were again years older and much higher in mileage. My 2007 Lexus has 41k miles and the price he gave me as a comp was 5k lower than what I ended up getting hours later at a different dealership. I wish I had never walked in this dealership.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

This dealership was not a bad place to visit while I was...

By Emberger21 on 4/15/2013 at 8:00 AM. Helped by Chris Jones.

This dealership was not a bad place to visit while I was in, but through my process of working with a particular salesman I was insulted and talked to in a very unprofessional manor. Six months ago, I went into VW of Downtown LA and met with a salesman. He was friendly, but a little pushy for my taste. We were down to working on numbers and I was simply not ready to get a car. Fast forward six months, and I was ready for my new VW. I came back to the same salesman as I am a loyal person. We had a meeting set for a Satruday, and although it was his day off he SEEMED happy to come in and help. A few hours before my meeting I received a text message simply to confirm the appointment. As a savvy customer I called a few other dealers in the area to get basic pricing so I didn't walk in with nothing. I let the salesman know that I did so, and I can tell via text he was upset. In response to my text about shopping other dealers I received a text message stating this: "whatever...just bring the quotes with you. I've spent too much time with you and I don't want to come in on my day off like last time for nothing." This is no way to treat a customer who six months ago wasn't ready to buy a car, but that day was. I was blown away the moment I read that message, and I turned my back on this dealership and never looked back! I ended up going to a dealership out in Covina based on a recommendation by a coworker, and even though it was a trek, it was completely worth it. Anyone in the market for a new or used VW, make your way out to Bozzani VW! I promise you won't regret it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I highly recommend the sales associate Michelle Lapiana...

By gweigwei on 5/16/2012 at 6:31 AM. Helped by Michelle Lapiana.

I highly recommend the sales associate Michelle Lapiana of Downtown VW because she is truly an asset to the sales team.  Michelle is professional, efficient, straight forward, and helpful and answered all my questions quickly.    We were about to close a deal on a Passat TDI but it was a shame that it eventually fell through because my family is not ready for this major commitment. Hopefully some day down the road I will deal with her again.  

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I can't decide whether I am more appalled by the service...

By DemBA on 6/1/2011 at 1:24 AM. Helped by Managers, sales floor.

I can't decide whether I am more appalled by the service (my wife brought in her leased vehicle over and over, and they never got it right) or the outright fraud at the end. The lease return process was horrible - they were unclear in their own proceedures, with different versions from different folks at different times. In the end, they also 'lost' information about the damage coverage we'd purchased, and made us pay for it anyway. I suppose they believe that we would only go so far to fight the thousand dollars, and they were right; it's not worth my time or getting the lawyers involved. Still, unethical and horrible service. Stay away if you can and you're not a lawyer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I purchased my 2010 Jetta and dealt with Rami in your...

By phireg0dess on 2/19/2011 at 6:10 AM. Helped by Rami Z..

I purchased my 2010 Jetta and dealt with Rami in your sales dept. His patience, and ability to listen is to be commended. He made the process very smooth, and my buying experience a pleasurable one. Once the numbers were agreed to I dealt with a young lady by the name of Andrea helped me in the FInance dept. She explained the terms of my financing thoroughly, was considerate of my time, and was very efficient at her job I could tell. She had me in and out of there in no time, unlike previous times I've boughten a car elsewhere, the dreaded place was the lengthy waiting process of the FInance dept. I would definitely recommend this dealer to friends and family who are in the market to purchase a Volkswagen. - Anna T.

I would recommend this dealer.