Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.3  
Quality of Work
4.3  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Dealership - They'll smile while they lie to you

By kimberly121 on 3/31/2019 at 12:33 PM. Helped by Gary, Multiple General Managers.

After 3 leases and a car purchase, I'm turning in my last lease and never looking back. They are simply not trustworthy. One example is after buying a "certified" used Pacifica, I drove home and noticed the mirror was broken. When I contacted the sales guy, Gary, he told me the service manager said "go to the auto store and buy a mirror and glue it on top". I thought he was joking! I had to really press them to fix the mirror correctly, which as it turns out was a very expensive fix. On top of that, they had led me to believe the used car had just arrived and that was a blatant lie and the car had issue after issue costing me thousands of dollars. When I was ready to turn in my second lease, they pressed hard saying they wanted to 'make up' for the used car issues and 'take care of me'. So giving the sales guy Gary and the General Manager the benefit of the doubt, I leased a Tiguan..which isn't a great vehicle by the way (bad ac, electrical issues, etc). Less than 2 weeks after leasing my Tiguan, I see they started leasing them for $80 less per month than I was paying. They had no desire to acknowledge their deception or resolve it. I would not recommend this dealership to anyone. I'm switching to Toyota.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient, courteous, and pleasant experience.

By Shagginwagon on 2/25/2019 at 6:08 PM. Helped by Gary Erickson.

Gary E. was very courteous, knowledgeable, and respectful of our time. The delivered vehicle was clean and spotless in appearance. No pressure and entirely honest with answers to our questions. We would absolutely again due business with VW of Fort Myers and Gary E!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Overall Experience

Did not respect my time or intelligence

By Rutho on 11/4/2018 at 12:04 PM. Helped by Jennie, Alex.

Condescending, inept, uninformed, unorganized, unresponsive. Sales person was uninformed and ditzy and still managed to insult my intelligence and imply that I was too old and too picky to appreciate a good buy. Big guy was pushy and condescending. My time was not respected and my instructions to not check my credit until I had completed my test drive were not followed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience!!

By Masshole508 on 6/29/2018 at 12:21 PM. Helped by Gary Erickson.

We have bought multiple Volkswagens from this dealership and it has always been a great experience. This was the first time I actually ordered one though. My sales rep, Gary E., was there every step of the way and kept me informed of any updates. He even came in on his day off when the car arrived early to make sure everything was completed so I could pick it up!! Talk about service!! I could not recommend this dealership or Gary E. enough!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience buying our car

By nancy917 on 4/17/2018 at 6:40 PM. Helped by Joe Weidenfeller.

We worked with Joe Weidenfeller and actually had fun buying our car! It was so easy and friendly my husband and I couldn't believe it. There were some things we wanted in our new car and Joe got them for us. Joe had the manager, Alex come to his office because my husband used a mobility scooter and it was easier for us to stay where we were. There were no problems. Thanks Joe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with.

By jcice1982 on 4/15/2018 at 4:31 PM. Helped by Joe Weidenfeller.

Bought a car that i needed shipped from FL to CT. These guys worked with me and were very friendly. Was able to close the deal with a few easy phone calls and mailings. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a very good experience here!

By Cassie96 on 2/23/2018 at 2:47 PM. Helped by Joe Weidenfeller & Jeff.

We worked with Joe and he was very friendly and realistic with us. We enjoyed his service & honesty with us. He tries his best to get us the best deal working with Jeff from financing. They both got us into the car we wanted to start our new family. We will definitely go back to them for future car purchases!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price

Oh Boy /lousy phone service/system

By Estero on 11/10/2017 at 6:30 PM. Helped by Mr Mesidor, Mr Alex.

The salesperson Mr Mesidor was courteous, explanatory and professional. His Manager(Alex) was also a true professional. The car is functional and performs well (Thus far). Now the minuses in the dealership. earlier this week I had several questions and I had misplaced the salesperson card , Tried to call the dealership several times only to be routed several times and eventually I spoke to the service center Three times they attempted to route me to someone in the front and or the receptionist , only to greeted by A ghost. I even left a message in the GM ( no mention of being on vacation on his voice mail ) It seems the phone is only answered at will and not too often. I finally contacted the Sonic Corporate office in North Carolina, and explained my frustration , They listened and advised me they would contact the GM to call me . Today several days later, I was able to speak to a human being at the dealer, only to be told he is away on vacation!!!.Could have left a message indicating same. I had to visit the local Honda dealer in Coconut point to resolve my questions, then i was able to speak to Mr Mesidor, and he explained and resolved my other concern ( pass seat air bag light on unless there is person seated) . My comments are not indicative of the salespersons, service, vehicles, and staff, Jut the LOUSY PHONE SERVICE, cheap is not always the BEST.. Someone should be available at all times to answer the incoming CALLS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 1st Time Buying Experience for Single Woman

By enlong89 on 9/4/2017 at 5:40 PM. Helped by Joe Weidenfeller, Mike Welden.

I had lost my car in the SWF Flooding a week prior and I needed to purchase a vehicle within a certain price range for my insurance coverage. I contacted the dealership about some cars of interest and spoke with Mike Welden. He was really friendly and answered all of my initial questions. When I arrived at the dealership, I was immediately greeted by Joe Weidenfeller and Mr. Welden. I was by myself and nervous because I have never purchased a vehicle on my own before and a female, who does not know a lot about cars. Mr. Weidenfeller sat down with me and treated me like I was his own daughter looking at vehicles. He explained everything in great detail and spoke with my parents who live across the country over the phone to explain things. He never rushed me or made me feel pushed. He was just straightforward and honest. He helped me get me an excellent vehicle that was not only within my budget, but also has tons of updated features that I never would have thought I would have been able to get within my price range. When I say that Mr. Weidenfeller and his team went above and beyond to help me get everything set up properly, this is not an exaggeration. They stayed after hours and even took my rental car back for me. These guys are great! I will definitely use Mr. Weidenfeller's services again and hope you do too!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Boken promise

By Eyad awadallah on 8/29/2017 at 12:33 AM. Helped by Joe.

Hi I bought two cars from you and I was given 1 key for my second car and I was promised a second key and it has been three months

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Car buyer on 8/4/2017 at 9:49 PM. Helped by Joe weidenfeller.

We were very impressed with the knowledgeable, professional and courteous manner of our sales advisor Joe Weidenfeller. Our overall buying experience was very positive and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Ay Istenem! Car shopping ist sehr gut!

By PegKen on 7/9/2017 at 5:03 AM. Helped by Joe Weidenfeller, and Alex.

My fiancee and I had the very good fortune to discuss our new car requirements with Joe, whose business card lists him as a Senior Sales Advisor. We're so glad he used that term, because he's not like any car salesman either of us has ever met. Joe was cordial, patient, and friendly, getting to know and understand our needs (specifically a smooth supportive ride in the front passenger side that would be easy on my fiancee's back). We test drove a VW, then returned the next day to test drive another one. Joe was so helpful, giving us all the information we needed, never pressuring us, and advising and enabling us to have a valuable learning experience. His business card should read "Sales Advisor Extraordinaire". Alex, the facility's manager, visited with us briefly each day we were there. A cordial gentleman, he was also quite friendly and helpful. This is how car shopping should be: an unpressured, informative, and pleasant experience. Mahalo, Joe! Danke, Alex!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure and great value!

By Bickel on 4/1/2017 at 2:34 AM. Helped by Joe Weidenfeller.

As we walked up to the lot, Joe Weidenfeller introduced himself and asked what we were looking for. He explained how they do business at Volkswagen of Fort Myers and I have to say it was the best car buying experience yet. No pressure and a very relaxed purchase compared to the past purchases at other lots of frustration and feeling like you had been taken advantage of. No, not here, it was a win win deal for all! No doubts about the car just purchased after driving off the lot. Highly recommend you connect with Joe if you are looking for a new or used car!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Issa looking for a car

By Debbie63 on 3/27/2017 at 11:06 AM. Helped by Joe Weidenfeller,Jeffery Burke.

This experience was flawless. Our salesman Joe was honest, pleasant and very knowledgeable. He knew what I wanted. . It was the most enjoyable experience .of all my car buying years.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Difference between "HUGE" and someone who helps.

By mbethschwarz on 3/19/2017 at 8:11 PM. Helped by Moe Hassen and Joe Weidenfeller.

My wife and I had some money problems and when we went to a "HUGE" dealer we were turned down. We then went to VW and had the best experience buying a car. We had a team of the salesman-Joe Weidenfeller and "money man" Moe Hassen. They worked with for over a half a day and we walked out with a 2014 Jetta Sportwagen. If you need a car - go see a dealer that will work with you and not someone that only has great commercials. Bill and Mary

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I love my new Car!

By KariEFMB on 6/22/2016 at 6:22 PM. Helped by Joe Weidenfeller, Kip Dymanite.

I had a wonderful buying experience at VW of Ft Myers. I knew which car I wanted so I was just a matter of where I would be purchasing. Joe Wiedenfeller gave me the car I wanted at a reasonable price. He was a joy to work with and made the process fun! I would definitely recommend them to my friends & family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great buying experience

By Tony & Barb S. on 5/9/2016 at 10:22 PM. Helped by Joe Weidenfeller, General Sales Mgr and John in Finance.

Did my research and decided to try VW of Fort Myers and so glad I did... From the time I entered the dealership was a pleasure... The professionalism and honesty was second to none... Our salesperson Joe Weidenfeller was honest and sincere... Well versed in our Beetle and catered to our needs... From Joe to the General Sales Mgr and the Finance Mgr... All were top notch... My hat off to you gentlemen... I HIGHLY recommend them to anyone looking for a new vehicle new or used.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Sales Service - Joe W, Diane, and Steve too .

By Wonderdogtex on 4/17/2016 at 3:46 PM. Helped by Joe Weidenfeller, Diane Gamper, Steve.

I went to Volkswagen of Fort Myers in order to upgrade my 2012 VW Jetta. I contacted VW of Fort Myers via their internet link. My inquiry was responded by Diane Gamper, who was very gracious, and helpful in setting up an appointment with me to inquiry about upgrading my vehicle. Prior to my appointment, I was in the vicinity of the VW dealership and pulled in to just look around. I was met by Joe Weidenfeller while searching the lot. I advised Joe I had been in contact with Diane, and was just looking around prior to our appointment about upgrading my vehicle. Joe took the time to explain and answer my questions about what vehicle upgrade options would fulfill what I was looking for. The info I was able to get from Joe was very helpful in my final decision. Making a long story short, I purchased a 2015 Jetta SE from Joe, and Diane. This was my second vehicle purchased from the VW dealership in Fort Myers. To say the least Joe and Diane were extremely helpful, polite, caring, and honest about how they treated me not only as a customer, but as a person as well. My sales experience at VW of Fort Myers was not only the best, it was the smoothest and least stressful vehicle purchasing experience I have had in the many times I have purchased vehicles. Not only were Joe,and Diane, great to work with, I must mention Steve who works with the team as well. Even though I was not Steve's client, Steve went out of his way to offer me a test drive, and answer any questions I had. Steve was very professional, and caring in assisting me as well. Thanks Steve it was very much appreciated. Great service, Great staff, Great experience. Thanks VW of Fort Myers, I'll be back for my next car down the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By rgd3454 on 4/15/2016 at 10:54 PM. Helped by Stephanie Martin.

Great CSRs. Great expert service. Quick and pleasant. Had warrantee work done while I waited. On-time appointment and time estimate was accurate to the minute.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Humble, expert, friendly

By rgd3454 on 4/15/2016 at 10:30 PM. Helped by Joe Weidenfeller, Jeff Curtain.

Everybody was extremly attentive and friendly from service to sales to finance. Joe Weidenfeller worked very hard to get me into a beautiful German engineered car. My first VW lease in 2013 was a Jetta SE. Then I rolled it over into a 2016 TSI. Then I got a second 2016 Jetta TSI 6 months later. Of all the different cars I have had and numerous I have rented all over the country, the Jetta I like more than most. Jeff Curtain and Joe made it easy to get a second lease in less than an hour. And service is fast, easy and friendly too.

I would recommend this dealer.