Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was very nice and great

By KLEINW469 on 10/13/2019 at 4:40 PM.

I looking for a nice car and saw this on Facebook and I txt them and they said come on down and I did and I trade my car for a better one and every body was so sweet to me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW of Gainesville Is Awesome

By lpetty1709 on 10/12/2019 at 6:00 PM.

The service department quickly assessed my situation and introduced me to an extremely well informed sales associate. I had selected a car and was out the door within just a few hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ASHLEYTROUP92 on 10/11/2019 at 9:26 PM.

Phillip and Hannah were top notch and extremely helpful in getting process completed. We ended up by two cars within a week due to insurance claims and couldn't be happier with what we purchased and the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By SHEILA.BAILEY.WV on 10/11/2019 at 6:41 PM.

Wonderful and knowledgeable staff! Everyone takes time to see if they can get you anything. Phillip takes his time with you until you know which car you want. Woody in finance very pleasant and answering all my questions. The wonderful lady answering the phone was always smiling. Great staff and I’ll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price, great service

By jeff.catro9 on 10/7/2019 at 6:59 PM. Helped by Chris was awesome too..

Bree was polite, honest, and respectful. Everyone else was extremely helpful and polite. I will definitely recommend my friends and family members to check out Volkswagen of Gainesville for exceptional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Phillip was great, no b/s straight shooter. He made us...

By Derrick on 10/5/2019 at 2:13 PM.

Phillip was great, no b/s straight shooter. He made us feel very comfortable, the customer service is outstanding am very happy with my experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Phillip was instrumental in helping us with a car...

By Happy customer on 10/5/2019 at 11:59 AM.

Phillip was instrumental in helping us with a car purchase. He answered all our questions made sure we had al the information we needed so that we had no reservations about purchasing the right vehicle for us. We are very happy with the car, the process and our salesman Phillip LaGrand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By sbrowning on 10/4/2019 at 4:04 PM.

Phillip has amazing customer service and a joy to work with. He was very patient when we bought our car with a toddler in tow!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic buying experience

By endlsheryl on 10/2/2019 at 8:39 PM.

I was treated extremely well. They made my buying experience a great one. Very happy with my purchase! Will definitely shop here again! Thanks so much guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By cchris on 10/2/2019 at 8:03 PM.

This was my first experience purchasing a car and everyone I encountered in the dealership was helpful and so kind. They were able to help me get to a price that was right for me and found the exact color and model I was looking for. My experience could not have been any more perfect!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!

By Mrs. Williams on 10/1/2019 at 10:40 PM.

A no haggle deal! I told Phil my bottom line price I ask for a buyer's order that day after 7pm he stayed worked up the deal and sent it to me. I never even had to do a test drive , I live 2 hours out and 1st thing the next morning Phil called. Phil your the real DEAL!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By G.VALDEEZY on 9/22/2019 at 5:55 PM. Helped by Robert.

Straight shot great people, fast easy to communicate with. New sale person was so professional and able to guide us through the whole process and never left us wondering.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warm friendly genuinely cared and honest

By Cliff.nestor on 9/22/2019 at 5:40 PM.

I had tried 2 other dealerships in Gainesville kia and Toyota they both wasted hours of my time and promised to follow up they didn't and I felt pushed and lied to not the case at VW of Gainesville from the initial text to the credit app to the test drive the whole experience was a breath of fresh air I definitely recommend them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected experience

By Jane W on 9/17/2019 at 1:04 AM.

We originally came to the dealership for service on my daughter’s car and ended up purchasing a new vehicle. The team was very helpful, friendly and knowledgeable. We appreciated a their “non-pushy” approach.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Relaxed, informative, friendly, humbling.

By JJE5028 on 9/15/2019 at 10:12 PM.

This was my first experience buying a car in my own. I will be honest in that this was not the first establishment I looked at in my new car journey. What separates Volkswagen of Gainesville from the rest was the interaction between the seller and myself. Brennan was so welcoming and genuine. She sat and listened and let me guide the experience with what I was looking for, not trying to push anything on me. She gave me her honest opinion about my choices without biases and never made me feel pressured in any step of the interaction. The only thing that I was disappointed in and it has nothing to do with the service or treatment I receive, is that I was not able to drive my car off the lot the day I finalized the purchase. It needed a part that wasn’t ordered on time and it pushed back me driving off my vehicle about 2 to 3 days. Although I still don’t have my car, I can say that the experience with the staff and the feeling of companionship between my seller and I making me feel we were on this journey together and she was there as my guide made the experience well worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By CARPENTERMARTY on 9/10/2019 at 6:19 PM.

Most professional dealership in the area From sales to financing there was no hidden agenda they cared about me and answered all questions I am very pleased

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a car has never been better!

By LISA on 9/6/2019 at 4:26 PM.

We shopped around extensively and on a whim we decided to try VW and that’s when we met Hannah, who made our experience a 5 star one. Hannah is very knowledgeable, professional, friendly and honest! From start to finish Hannah added a personal touch to our family experience that made our first time VW purchase a 100 percent satisfied new car buyer! My recommendation is what are you waiting for, VW is stylish, dependable and has Hannah representing them to guide you through a smooth and rewarding car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By CINDYLOWELL3 on 9/3/2019 at 5:53 PM.

Bre, Kevin and Woody worked very hard to provide the best information, figures and choices so I could make an informed decision about what I needed Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of VW

By NICJONES218 on 9/3/2019 at 5:33 PM.

I had a wonderful experience with VW Gainesville. Great car models and excellent customer service (sales, finance, and service). Overall, I’m haply with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ALEXLEAL on 9/3/2019 at 1:41 PM. Helped by Phillip Lagrand.

Phillip helped me find the car I was looking for! Great service and I’m loving my new vehicle. Thanks again Phillip for all of your assistance

I would recommend this dealer.