Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience ever!

By ANNAARNOLD0717 on 2/16/2019 at 12:35 AM.

From the sales person to the finance office, this was the best car buying experience that we have ever had. Everyone we encountered was so helpful and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, Personalized Service

By SmithFam5 on 2/15/2019 at 1:30 AM. Helped by Jose.

I can’t say enough about how wonderfully we were treated at VW of Gainesville. Jessica contacted us after we requested more information on a car we saw online. She asked questions that helped her determine if the car would be a good fit for us. She then took the time to make two personalized videos of the car to share how the car met our needs. The only day we had available to see the car was a Sunday. It happened to be Jessica’s day off, but she came in to meet us and take us on a test drive. She asked questions about our daughter (we were looking for a car for her) and even FaceTimed with her while we tested out the car so she could see it too. Naonne, the Internet Sales Manager, talked numbers with us and helped us reach a deal that worked. The dealership did not have a Finance Manager in that Sunday, but made arrangements for someone from onet of their other dealerships to come in and help us secure financing so we could take the car home that day (which was great because we live five hours away)! We were treated like family. It was the best car buying experience we’ve ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By eefassbender on 2/9/2019 at 6:47 PM.

VW of Gainesville and Shane made my car buying experience very pleasant! All the employees are very polite and welcoming, and they are willing to do everything they can for their customers. I couldn’t have asked for a better first experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By miltonpayne13 on 2/8/2019 at 9:28 PM.

They are very understanding in what you want and very friendly and just the best customer service all together. I would definitely recommend my friends to go there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We wet treat very well i had two good sale men shane and bra

By Peace v.w.708 on 2/7/2019 at 9:10 PM.

Our time at the dealer ship was great had a great two. sale men. Shane and brad.they both were great made sure they ment everything I needed

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Good but not enough

By Gvbbarrera on 2/4/2019 at 11:16 PM.

Morgan auto group it’s still the same cheap and bad company, more than 6 hours to buy a car and also no carpets in my brand new Volkswagen Tiguan, I keep calling the dealer for my carpets because they promised me that but they don’t answer the phone, bad for them on this, the only good thing it’s about the people and the experience, otherwise they need to get better with everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience !

By GVBBARRERA1987 on 2/2/2019 at 10:12 PM.

I loved the service , the wait not so much! But I already knew I was going to need to wait a long time . I love the car, stilling wishing I could have had Sirius XM like in my Jetta. But brennon service was great!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

From Great to the Worst

By Tia718 on 1/24/2019 at 6:30 PM.

I recently purchased a brand new vehicle from this dealership on December 5th. The buying process was great it was easy and efficient (probably due to the fact that they were getting paid $$$). A day after my purchase I noticed that my brand new car had damage to the improper removal of window stickers. I called to have the piece replaced and was told to come in it would be replaced. Now, noted I live about a little over a hour away from this dealership..... I arrived at the dealership it was looked at and within 5 minutes was told the part would be ordered I would have to make a second trip. A little annoyed but went with it. Got a call a week later saying the part came in and to make an appointment. I made the appointment for service the 29th of December. When I arrived I was told by the service department the wrong part was ordered. Another trip wasted gas and time with no fixed part. I was told I would get a phone call once the part was ordered and was in hand and possible leave with a full tank of gas (for my troubles). Still, on January 24th almost a full month later I have gotten a phone call from the dealership. I have made 3 phone calls myself to find out what is going on and I get no answers or responses from the vm left for the service department. The sales department wants and strives for excellent service (so they advertise) but to be honest if I would have know it was going to be this much of a hassle I would have purchased my vehicle at a dealership closer to home (even though the pricing was a bit more) to have top customer service. I have an offer for a free first oil change and car wash.... I might just forget about that offer and pay at a closer location if that means I can get sincere customer service. Never again will I make the mistake to do business with this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Happy customer on 1/21/2019 at 8:19 PM.

No stress experience. It is great to make a purchase without hassle and runaround. Nathan and Naonne were great to work with. I highly recommend Gainesville VW for a vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fly Deli Guy / SUBOLOGIST

By RAYATAY on 1/21/2019 at 1:58 PM.

Y'all got me an awesome ride & my entire world has been opened up to new places to go visit & traveling has been so much smoother than before. Sincerely, FLY DELI GUY SUBOLOGIST

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Nyu762 on 1/20/2019 at 9:53 PM.

This is the best dealership I have been in the last ten years. They care about you they listen to you in regard to the type of car you are looking for and they pick a car that fit's your budget. This new management is on point. And now I own a Volkswagen for the first time 2014 TDI luv it. Thank you. And. That new manager Mr. Nathan the best compassionate and trustworthy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer service not an option at this dealer

By Charles on 1/16/2019 at 10:08 PM. Helped by Entire service and parts department..

I gave a 1 star rating because 0 was not an option. When I go to a dealer for a key replacement and am told it will be 3 to 5 business days and 2 weeks later I call and they have no record of it, makes me a little angry. When the service managers solution is to tell me the person I did all my work with is no longer there and they are getting around to his paperwork does not make me feel like I really need to go here. When i say I should probably go somewhere else and the response from the service manager is "go ahead", it kind of tells you how they really feel about customers. Glad I got my VW from a dealer that actually knows what customer service is about. Which was not VW of Gainesville.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Nathan Foreman!!!

By Jrock_904 on 1/12/2019 at 8:08 PM.

Nathan Foreman was very helpful in the whole process of purchasing our vehicle. Went above and beyond to make sure everything went as smooth as possible. Always just a phone call or text away, if I ever had a question or problem. I highly recommend him for any car purchase, and the Gainesville dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By tleegovols on 1/13/2019 at 2:50 AM.

My buying experience was very painless. I contacted Brennan Rowe about a couple of different cars I was interested in buying. She was very helpful with my questions and was very helpful with setting an appointment, convenient for me to come in and look at the cars. She had all the keys to the potential cars and had them ready to show me. I made my decision, went back to work and when I returned, all the paperwork was ready for me to sign and I was in and out in under an hour. Two thumbs up to Bre, the used car manager, the finance manager, and Kevin, the GM. They all made me feel welcome and made it painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fly Service Guys

By RAYATAY on 1/11/2019 at 9:59 PM. Helped by The lady that drove me home to get my key fob & bring me back to the dealership..

The purchase was superior of the 2015 VW Jetta turbo sedan that Anthony sold me. I'm excited in telling all my friends about it too.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

the WORST VW dealer service center I've even been

By wyc123 on 1/11/2019 at 4:00 PM.

I bought my 2012 VW eos almost brand new in 2012 and have done every service and repair at VW dealer service center. I absolutely enjoy my experience in Evanston IL and Tarrytown NY. However, the only two times I did service at the Gainesville vw are both TERRIBLE. The first time I did my 50,000 mile service there in May 2018. After driving for a month I had oil leak and it turned out to be they didn't tighten up the oil filter cap. Seriously? My oil level was very low at that point. I don't know how unprofessional could a dealership service center be. Now I am up to the 60,000 mile service and I also have the airbag recall so I'm dumb enough to come here again. It was all great at the beginning, One lady came out to great me helped me with my appointment. She was very nice and friendly. After dropping off my car, she offered the shuttler service to take me to work and it would only take a few minutes for the driver to arrive. I went to the waiting area and waited. 15 minutes past I walked back to the counter, she called the driver and told me he would be here in 5 mins. I went back and wait again. 15 minutes later I went to the counter, another gentleman called the driver but he didn't answer the phone. At this point I'm losing my patience. I have never had to wait for more than 5 minutes at any other dealer for a shuttle ride. I was in a hurry back to work. If they would've told me the driver is not available, I could've taken a Uber back to work. I told the lady who helped me at first that she should've told me it will take a long time. She said "ma'm, I have no control of my shuttle driver." wow you have only one shuttle driver and you don't care about your customers. I'm sorry but I have never been treated like this ever at any other vw dealer. I took a Uber back to work and I don't think I will ever come here for any kind of service ever. In addition, for my previous service experience in Chicago, they always washed my car after any service. For here, you get nothing but unprofessional staff and people who don't care about their business. If this is how you do your business, I'm sorry I will not waste my money and time here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank youuuuuu VW

By dowalker1 on 1/10/2019 at 8:28 PM.

When waking into vw I was very intimidated. It’s a beautiful place that I though would laugh at me for even trying to get a car from them. Boy was I wrong. I sat down with someone that made me feel like we were two buddy’s. They worked with me on what I could get into and not once made me feel like a number throughout the whole process. They even helped me get my rental back and made made sure everything was taken care of. Even when it was after hours, I never felt rushed. I can say I am forever a VW girl! Thank you Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING Experience

By MSPERRY80 on 1/10/2019 at 7:58 PM.

Every person that i encountered from the salesman, the office manager, the financial guru, and the receptionist were all very pleasant. They all were very welcoming and very willing to help in any way they could, they even babysat my 2 year old while I signed papers LOL. Best car buying experience ever!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and easy

By Linda Charlene on 1/9/2019 at 8:49 PM. Helped by The receptionist was very nice..

I called to see if the car I saw online was available and Breanna said yes and I told her I’d be there in roughly an hour. When I arrived she had the car preptfor me to take a test drive. I test drive the car and signed the paperwork and was on my way in less than 2 hours. Woody was easy to deal with in finance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They aim to please.

By Happy car buyer on 1/6/2019 at 8:26 PM. Helped by Harriet.

Everyone we dealt with at Gainesville VW went out of their way to satisfy our questions and concerns. Each one we encountered greeted us and inquired about our comfort and desires. Our search for a reliable auto for a family member was a successful experience.

I would recommend this dealer.