Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buyer! (2019 Tiguan SEL)

By BrookeC12 on 12/7/2018 at 1:17 PM.

So, I was a first time buyer. I searched and searched for the perfect vehicle, because I tend on keeping it until basically the wheels fall off. After seeing the Tiguan SEL 2019, I knew I had found the one. I test drove it and immediately fell in love. Now, it was time for the hard part.. making and finding the perfect deal. I first talked to a dealership in JAX, but they weren't able to make that great of a deal, even when I asked, so I showed Nathan at Volkswagen of Gainesville and asked if they could beat it. Obviously, they did that and more!! I was so full of stress and I finally said, "you know what, if you take X, I'll come today" and Nathan responded with see you tonight! They were patient, easy going, and understanding. Nathan was not your typical car dealer for sure. He made the whole process exciting and fun, plus, he never pushed me towards anything, just reassured me that he only wanted me to be happy with the choice I make and that he would help in any way he could! We went in, signed the paperwork, met with Woody, the person who deals with the finance (who was also great), then drove off! I would 100% recommend Nathan at Volkswagen of Gainesville! You will not be disappointed, I can assure you! Being a first time buyer, I was nervous & stressed, but he made the whole process easy and was able to get me exactly where I wanted to be in terms of price and payments!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Habanero Orange Jetta

By Tia718 on 12/6/2018 at 2:40 AM.

I must say my experience was the BEST with Nathan. He was kind, courteous, and very eager to get me into my new car with ease. The dealership wasn’t like most with being pushy and making me want to make a decision within 2.5 seconds. This was my first experience with this dealership and could honestly say would not go anywhere else but VW of Gainesville!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent excellent experience!

By Holly Schulthess on 11/29/2018 at 10:28 PM.

Again the best car buying experience! Second purchase in two years! Won’t be going to another salesman or company! This is where I will send all my family and friends to!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By nsanchez on 11/27/2018 at 8:06 PM.

The customer service was wonderful, everyone worked hard to get you what you needed. I absolutely loved the car I got from there. I would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Once again, Nate never lets me down

By 98beetle on 11/26/2018 at 11:34 PM.

Best car experience again! I purchased a new jetta last year and wanted to upgrade to a Passat this year. Nate had all my paperwork completed and the car ready on my arrival. In and out in an hour. It truly is so easy to work with this dealership. I will not go anywhere else. They are the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Gerard is the man

By Jordan mattern on 11/25/2018 at 2:03 PM.

NICK GERAD is the only salesman I have met that works for the customer. I had issues with my truck that I bought and Nick was right beside me and my wife the entire time helping us figure out a solution. I dont know what we would've done without Nick on our side. He constantly kept us updated and put us in contact with the people who could solve the issue. NICK is hardworking, passionate, and truly cared about us as customers. We would reccomend Nick to anyone interested in a car. I will never buy another vehicle but through Nick Gerard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made Us Feel Appreciated and At Home

By uf_gator_88@yahoo.com on 11/24/2018 at 11:28 PM.

We came to get service on our 2013 Beetle and were greeted by the service team and our service advisor Ernie. They took care of us very well and quickly completed work that another dealer was going to charge us a lot more for. During our wait we struck up a conversation with Nick Gerard. He made us feel very much at home during our wait. He asked if we were interned in test driving a car. Though we hadn’t really considered buying one today, he walked us through the process in such a great way that we decided to purchase a 2018 Tiguan SE. Everyone treated us great, but Nick made it a fun experienc to buy a car. My thanks to him and everyone at Volkswagen of Gainesville!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks a bunch!

By FSUNOLE92 on 11/24/2018 at 11:28 PM.

My husband and I went in to get work done on our VW Beetle. We were treated very well by all of the staff, from the service department to the dealers. We intended to look at some cars but didn’t go in thinking we’d get a new car. Nick Gerard took us on a test drive and worked with us to give us a great offer on a new vehicle. We didn’t feel pressured into our decision and we were made to feel comfortable with whatever decision we came to. We ended up purchasing a Tiguan from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By MADISONSTATEN2016 on 11/22/2018 at 9:13 PM. Helped by General manager could not remember his name.

Anthony was an awesome salesman and was extremely pleased with the customer service and patience they had with getting me my perfect car. General manager went above and beyond to get me in the perfect car and was very friendly. Helped me get an awesome deal! So very pleased with everyone! Highly recommend Volkswagen of Gainesville!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Experience

By aydendunn1 on 11/22/2018 at 5:00 AM.

Volkswagen of Gainesville was extremely customer-oriented and went above and beyond with regards to service, especially Nick. Although our sale took quite a long time, Nick kept the time we spent there interesting and fun. He was extremely personable and accommodating, and offered vital tips throughout the sales process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By James on 11/20/2018 at 7:50 PM.

Contacted through the internet and Nick sent me an email answering my questions. At the dealership I dealt with both Nick and Anthony. Very attentive and helpful. Woody in finance was great too. Appreciated the professionalism across the board.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Dealership review

By A.Hagan on 11/18/2018 at 7:48 PM.

My husband and I went to purchase a truck, however, prayed and were at peace if it didn’t work out it didn’t work out. We made that clear to our salesmen, but they continued to attempt to encourage us to purchase a vehicle we were not interested in. We feel the ego of the establishment got in the way of customer service. We ended up using a more local dealership which we felt much more at peace with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Derek on 11/16/2018 at 8:18 PM.

From the time we pulled into the parking lot we was greated with the most professional and courtesy staff. Everyone we spoke to ask if there was anything we needed to make our visit better. Thanks for a great visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By FT on 11/14/2018 at 12:07 AM.

After being in sales for over 10 years and now as a public service professional for over 15 years it is rare to find a salesman like Nick that is honest and willing to fight for you as a customer to get the best deal with no pressure of making a sale. Nick was able to help me find out about information on the vehicle that I was trading that the dealership I purchased it from failed to disclose. I really can't thank Nick enough for his efforts. I would only purchase a vehicle from Nick without a shadow of a doubt, he makes you feel like he's truly your best friend.

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
4   Overall Experience

Great guy !

By Gators1971 on 11/13/2018 at 12:28 AM.

Nick was a true professional ! He worked extremely hard to find me a truck. He went ABOVE and BEYOND ! A lot of salesman get lazy when the going gets tough with inventory ( I wanted a very specific truck ) but not Nick, the guy used every resource he had available to him and that impressed the heck out of me ! They don't make sales people like him any more, you can tell right away he listens to the customers wants and needs and goes all out to try and make it happen. Thanks for everything Nick I will be sure to send you as many referrals as I can.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Pleased but displeased all in the same breath

By Gatordocs on 11/9/2018 at 3:59 AM.

My husband & I were a bit anxious about making this type of purchase as our last experience was very disheartening. Nick's assistance changed all that. He helped us with answers to our many questions and his straight forward yet humorous approach coupled with his level of knowledge put us at ease very quickly. It was the perfect combination of business and pleasure and a total breath of fresh air. We did end up purchasing a vehicle elsewhere, but only because the atmosphere changed drastically upon the interruption by the manager, I believe "Tony" that just changed the entire dynamic of our experience. Bravo to Nick for for helping us to change our frame of mind as it pertains to the car buying process! We were sorry to go elsewhere as we felt Nick had earned our loyalty at that point. Unfortunately our car buying experience out of town wasn't nearly as entertaining or relaxing, but ultimately we are happy with the price of the Tiguan we purchased. Hey, Nick, just for the record- it wasn't you, it was him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nick is the reason i bought my truck

By Jordan mattern on 11/8/2018 at 9:37 PM.

Dealing with nick was the best car buying experience i have had. He made it fun night for my wife and i buying our truck. If i need anything Nick and volkeswagon are quick to help. I would go through Nick for any car buying you need.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No haggle with no hassle

By TimMarian on 11/8/2018 at 1:26 PM.

Thank you Nick and the VW of Gainesville team!!! After looking at several cars at several dealerships, it was the customer service, warranty and overall quality performance by their team that won us over. Nick and the team are family now. Every buyer should seriously consider VW of Gainesville for their next purchase!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great fast and professional

By Sexxybleyes on 11/7/2018 at 1:20 PM. Helped by Joe and scott in finance were awesome.

Great professional service above and beyond to help me with purchasing my vehicle also picked up my vehicle and took it to service when issues arised would definitely recommend to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks VW of Gainesville!!

By Viv on 11/3/2018 at 5:15 PM.

Great experience overall. These guys, sales and finance teams, will do whatever it takes to make the customer happy and get to your numbers. I was a first time car buyer and they were very patient and guided me thru all the process. They even stayed after hours to explain everything and make us feel comfortable in closing the deal.

I would recommend this dealer.