Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great people, excellent service!

By Nelson Garreta on 9/29/2017 at 8:28 PM. Helped by Kalindi McAlpine.

My experience at Volkswagen of Gainesville has been the best ever in my life. I am so grateful about getting my new car there and the professional treatment they gave me. Mrs. Kalindi McAlpine, you are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to Buy a Car

By Little4300 on 9/27/2017 at 8:08 PM.

Customer Rep Thomas Arnett make it so simple for me to walk in and buy a great used vehicle for my college student. He found a car on their lot that had our price point and low mileage. He acknowledged that I wanted to allow my student to co-sign our loan so that he could earn some credit cred (!), and along with the Finance Director, made it happen! From the time we walked in the door until the time we left with a new (used) car, it was about 3 hours which was exceptional and so appreciated. Personnel kept checking on us to make sure we were comfortable. After going home, I realized I had made a mistake in judgement regarding extended overages. Panicked, the next day, I call the Finance director and he had a "no problem" attitude. Even sent someone to the credit union to retrieve my loan application before it was serviced. Can't say enough about Volkswagen. This last purchase has our family driving 3 very safe and attractive used vehicles. We are Volkswagen customers for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amber Vital

By Katelynn on 9/18/2017 at 12:12 AM.

Amber Vital is one of the best service advisors ever. She is professional and provides excellent customer service. I always know I am doing the right thing when I take my car to her and its being taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience!

By Cheshire Hardcastle on 9/17/2017 at 5:49 PM.

I worked with Amber and she was really great. She is very personal and competent and happy to help! The entire staff were friendly as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT

By Chris4201 on 9/16/2017 at 5:41 PM.

Had a great experience with Brad had all thing in order to make this an easy process. I enjoyed the customer service experience at the dealership

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service department

By Jbrown on 9/16/2017 at 7:59 PM.

We had to get out Volkswagen serviced recently at Volkswagen of Gainesville. Amber was out service advisor and did an amazing job. She was very friendly, and explained everything that needed to be done to our vehicle. They dealership had to keep the vehicle overnight waiting for parts to stove. When we were away from the dealership Amber kept us informed on what was going on with our car. One of the best service advisors that we habe had at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Under hurricane Irma pressure

By Pilug on 9/14/2017 at 8:46 PM. Helped by Matthew Howell, Dale Pellegrino and Paul Acevedo.

Visiting Gainesville due to evacuation from south Florida due to hurricane, my car was doing a funny noise and behavior. Decided to have it checked at Volkswagen of Gainesville even though no malfunction light was on. They found the problem using their technology and the part to be replaced was not in stock. Knowing the hurricane was coming next day and I was going to be stranded without my car and not knowing when the part was going to arrive , the did the impossible to get the part the same day!! The whole team was friendly!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in a world filled with mediocrity....

By Jrodfl80 on 9/12/2017 at 8:55 PM.

Brad and this dealership will go above and beyond to win/earn your business! They are very generous when it comes to your trade, which is extremely hard to find as most all dealerships have moved to this auction model when your trade is in question. It took me 6 month's of searching to find VW of Gainesville. I live about 2.5 hour from this dealer and they will remain my dealer of choice!!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Overall Experience

Funny Problems

By Scorpio on 9/8/2017 at 9:01 PM.

I bought a used car that supposedly had a 100 point inspection. It actually had a number of problems that should have been caught in such an inspiration then I had to get them fixed and pay for it. Not a good experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful Service Staff

By MWood on 8/29/2017 at 5:41 AM.

I had my car towed into VW of G'ville late Thursday night. I was greeted by MIsty Melvin with a smile and immediate attention. She made each interaction whether in person or by phone a positive and competent moment. I was towed in around 15 minutes before the close of her day and she treated me with respect and without a trace of annoyance. She held her word about calling the next day when she had news of my car's issue and costs. I valued her honesty and compassion. She also made my issue seem like she had an emotional investment in it, even though I know she was working with many others beside me. From drop off to pick up I knew I was in good hands. It was my first time using this service center, I chose it based on a coupon and I'm glad I did! My car runs great again to this service team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional Sales - Friendly, Low-Pressure Staff

By Jm57 on 8/22/2017 at 1:30 AM. Helped by Paul Acevedo.

My wife and I were in search of a Jeep Wrangler and happened to come across a used Jeep Wrangler Sahara at Volkswagen of Gainesville. My wife contacted the dealership and spoke with Wayne whom verified the options, answered her questions, and got us numbers, promptly and knowledgeably. We drove over an hour to the dealership and arrived close to closing and were still allowed not only to test drive the Wrangler, but were given the opportunity to drive it overnight which helped to solidify our decision to purchase a Jeep. The Jeep was in great condition and very clean for having not been detailed. Again, we did arrive late and gave them short notice. Before leaving Volkswagen we were introduced to the manager, Paul, and another salesman, Ben, whom were both very friendly. Upon the return of the Jeep, we were treated by Ben whom was very low pressure and asked for our opinions. We noted some of the minor things we noticed to Ben whom took notes, marked the cosmetic blemishes we pointed out, and presented them to Wayne on Monday as he did not work that Sunday. We were contacted Monday morning by Wayne who asked us what our thoughts were on the Jeep and again verified the notes we made with Ben. We were told that they were willing to rectify the blemishes if we did decide to purchase the vehicle. Although my wife and I did not purchase a vehicle from Volkswagen of Gainesville, we were impressed with their exceptional services. Our choice not to buy from their dealership was simply because we decided we wanted a newer model Jeep than the one they had on their lot. We sincerely thank the staff who worked with us through the process and will be recommending this dealership in the future.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Informative!

By Faithful1 on 8/3/2017 at 3:34 PM.

On Saturday July 30th I came in to inquire about a pre-owned vehicle, Brad was very professional and courteous. He shared his knowledge on the manufacturer and some statistics about the vehicle yet he respected my opinions and concerns. He was also hospitable and provided a refreshing beverage for my son and I. We also went for a test drive during that time he explained many of the car's features. Although, I did not purchase the vehicle, I am requesting that he be recognized for his dedication to provide excellent customer service. He is truly an asset to your company. God Bless, Sheila Cobb

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They saved our vacation!

By Dlncnco on 7/29/2017 at 11:32 PM.

They helped us with our car after a dealer in Tallahassee performed faulty service on our car by making us a top priority when we arrived🤗🤗🤗

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Honest service

By Person on 7/29/2017 at 10:29 PM. Helped by Amber Vital.

Service department is always really friendly and helpful. Brought my car in for an oil change ready to use a coupon from their website, when Amber noticed I had a free oil change. She verified it with someone and told me, which was amazing because I had no idea and she could have easily not said anything.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great! I would go back.

By Cindy on 7/25/2017 at 8:42 PM.

James Peters was really helpful as we considered buying a jetta. The only reason we did not was because we could not afford to do so at this time. His manager Russell was also really great. I will go back when I can afford to do so and need another call. Thanks so much for all of their time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership

By WillSmith on 7/26/2017 at 9:08 PM.

I brought my 2015 Passat in for service, and my service advisor Misty took great care of me as always. She always goes above and beyond her job to take care of the customer and make them feel comfortable and understand the service and repairs. I had some concerns and asked to speak to the service manager Andy. It was a busy day and Andy came and took me to his office and discussed my issues. I have never had a service manager take that much time out of his busy day to resolve my issues. I will always take my Passat to the dealership. -Thanks Andy and Misty. William Smith

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice and helpful service staff

By Chancymae on 6/19/2017 at 10:28 PM. Helped by Amber Vital.

The service assistant Amber was extremely kind and went out of her way to help me. She kept me updated on my car and even had the technician get on the phone and explain what was wrong with my car. You could tell she really knew her job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!!!!!!

By CHRISTIN on 6/17/2017 at 4:42 PM.

I HAD SUCH A GREAT EXPERIENCE PURCHASING MY PASSAT. MY HUSBAND WAS NOT ABLE TO COME WITH ME AND THE SALES STAFF FROM BEGINNING TO END COULD NOT HAVE MADE ME FEEL MORE COMFORABLE. AND MY HUSBAND WAS SO HAPPY WITH THE PRICE HE WENT BACK 3 WEEKS LATER AND PURCHASE A NEW CAR HIMSELF.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience, friendly sales people

By Betsy on 6/17/2017 at 12:52 AM.

Purchased a used Passat for my son for high school graduation. Kyle was wonderful, spent hours test driving with us, was genuine and kind, low pressure. Wayne assisted with the sale and coordination of getting the car serviced and minor bodywork done as well as getting the new keys in time for graduation, he was genuinely caring and responsive to my concerns. Price was a little high but eventually the GM worked with me to meet my budget. Dealership lost the key at time of purchase and had to wait for new key to come from Germany. They were able to get the new key just in time for Kyle to present the car with a big red bow to my son as he walked out of graduation! Kyle and Wayne really went the extra mile to make the experience exceptional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service center

By Ryan on 6/12/2017 at 12:50 PM.

Misty goes above and beyond to make sure my vehicle is in good shape and to keep me aware of future issues before they become emergencies.

I would recommend this dealer.