Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
2  
Quality of Work
2  
Service
2.8  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful customer service with the service center

By UpsetVWcustomer on 4/11/2019 at 5:38 PM. Helped by David Aguilar, Paul.

Never take your car here! I brought my car to get the engine light diagnosed. When I went to pick up the car, they had damaged it (it was hit on the back left, see picture). They denied doing any damage. I had them look at video footage and they realized there was NO damage to the car when I dropped it off originally. They agreed to fix it for me. However, when I went to pick up the car again, there was MORE damage and they hadn't fixed the entire car! They only fixed part of it (the black plastic part was still broken!). It took a ton of haggling back and forth to get them to agree to fix the rest of it. I had to wait at the dealership for 3 hours. Additionally, their staff was rude and insulting to me and accused me of only taking my car to them to get diagnosed for free and then having pep boys work on it. This is completely untrue! They had sent me a coupon for a free diagnosis. After it was diagnosed, I decided to sell the car instead of getting it fixed. I have spent hundreds of dollars at this dealership for oil changes, engine diagnosis, and air bag repairs. They accused me of not being a "regular customer". Even if it was the first time I was going there, if you damage someone's car, you should fix it immediately and not insult the customer. I have never been treated with such disrespect. I would NEVER go here again! The guys that work in the service center are rude and disrespectful. They also put down other service centers (ie: pep boys and jiffy lube) and say that other service centers are incompetent and don't know what they're doing. The guys that work here are egotistical and arrogant and think they know everything. Clearly they don't know how to give good customer service.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Amazing customer service

By Kay Boonchai on 8/2/2017 at 4:11 PM. Helped by Clayton.

I'm very pleased with customer service at this dealer. Clayton was amazing. I had to leave my car to get service while on vacation. He texted me and keep me updated about my car during the week. I got my car fixed ahead of schedule and they let me leave it there until I get back. Anya was also wonderful and very helpful. I'm a happy camper.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

New GM is Horrible

By firefighterao on 8/2/2017 at 2:58 AM. Helped by Agnes Gilford (GM) and Onya.

DO NOT PURCHASE A CAR FROM THEM. I purchased a brand new car, and after signing the papers, I find out that the car stereo is broken. They loaned me a car and after one month I still had not recieved my new car. The GM given me less then 24 hours to return the loaner car and now expects my wife and to get back and forth from work in one car. I work in LA and my wife works in Anaheim. This place played me. DO NOT GO HERE...To top this the GM Agnus Gilford did not even come out of her office when I went back and returned the vehicle. What type of leadership is this dealership setting to the other employees. If your looking for a VW go to HB VW. Not only did I get the same car but we got free car washes for a year and a HB city parking pass. That is a sweet gift. GGVW 2 Thumbs down. HBVW AWESOME .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nathan is amazing!

By Jesrey2 on 4/8/2017 at 5:06 AM. Helped by Nathan T..

I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and from work everyday & because of this, my two year old car already had 50k miles on it! Nathan ended up getting me a great deal that allowed me to trade in my car for a brand new, upgraded version with a lease deal that totally fits my needs and makes more sense considering my driving habits. Nathan is very thoughtful and really looks out for the customer's best interest. If buying a car from here, always ask for Nathan! I always leave happy and confident in my buying decision after working with him. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer

By Jonno714 on 1/4/2017 at 11:10 PM. Helped by Jeremy Jones, Zhong Ren.

Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my lease. They definitely cared about my situation and aimed to help me. Highly recommend this dealer over the others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car lease

By Vbonus on 11/10/2016 at 12:18 AM. Helped by Zhong.

Zhong was very helpful and patient. He did not rush through the process and took time to go through everything. He was also very nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience

By Grandpa on 8/8/2016 at 5:09 PM.

I was asked to help my granddaughter in her purchase of a car that she found at VW of Garden Grove. The salesman, Walter Uston, was very courteous and personable. He expedited the process and we were out of the dealership within an hour, which is unprecedented in my experience. My granddaughter is extremely happy with her car and I would certainly recommend this dealership and Walter to anyone.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Lovin' It!

By rady on 8/7/2016 at 4:38 AM.

We are so please with our car and with the service we received during the purchasing process. Everyone was helpful, friendly, and informative. We've recommended Walter to many of our friends and acquaintances!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, Friendly, A great Experience.

By joeydilon on 8/6/2016 at 3:48 AM.

I'm very happy with my New VW. The car is a champ. The sales people at Volkswagen Garden Grove are like family. Walter treated me very well and I could not be happy. I'm a very satisfied customer. joey sandoval

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Go to Maaz

By Francis on 7/15/2016 at 1:33 AM.

Maaz was very helpful in aiding us in our recent purchase at gg vw. He took the time to go over the different types of golfs they had available and made it much easier to decide what we really wanted. Overall peasant experience at gg at vw and would recommend others to purchase their new vehicles there.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not very honest.

By wingman624 on 10/20/2015 at 1:52 AM. Helped by romero.

Took my VW to this dealer to check out an electrical problem that prevented me from driving the car. When I called to find out what was wrong they stated it needed a new battery. Problem was that they didn't tell me until after they had installed the new one that the old battery was still serviceable and that I could have driven my car to my regular mechanic so to get a second opinion. They charged me over $200 for a battery with a very limited warranty. I could have purchase the same quality of part for half the price with warranty that was longer with no exclusions. So because of their lack of disclosure prior to starting the work I overpaid for an inferior product.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best in OC/LA

By slavzatoka on 6/9/2015 at 7:56 PM. Helped by Gene, Jim, Ramiro, Joseph,.

If you are looking for reliable VW service look no more. VW of Garden Grove is the best in SoCal. I have serviced 4 different cars and the experience was always 5 stars. My great uncle had his favorite GM dealer/service in Anaheim he bought and serviced all of his cars. Loyal to one place. They knew him very well and not only he always got a great service but they were also personable, kind and the whole relationship was based on mutual trust and respect. I though, well, that's not something you these days. That was back in 2000. 15 years later, being a huge VW dub head myself I needed a place to service my car. After trying many options in OC I have no pleasure discussing here, I found VW of Garden Grove Service. Not only my cars get good service, but it's on time and there is no nonsense games other services like to play with customers. If they can fix it, they'll do it. If they can't they'll tell you. Period. Every service advisor I worked with over there exceeded my expectations. Developing a personal relationship with your service not only makes your life easier but also helps the service figure out what you did to car. Read my other review, because I also bought a car from them and I love it. I hope you find this review useful. I rely heavily on online search and online reviews myself. The bottom line: if you like your VW, service it in VW of Garden Grove, and "don't drive like my brother!"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased my 2013 Beetle TDI last December and I could...

By suzette_b on 2/16/2014 at 3:10 PM. Helped by Maaz Tousi.

I purchased my 2013 Beetle TDI last December and I could not be happier. This was the best experience I have ever had. No one was pushy! I was to buy with the price in mind based on my online research, and Jeremy Jones (sales manager) and Maaz Tousi (client advisor) were there to facilitate me and made a way in order to meet "my price". I felt appreciated and respected. I will definitely recommend them to my relatives and friends.

I would recommend this dealer.

Overall Rating

2.7  

3   Customer Service
3   Overall Experience
2   Price

This dealership is not as competitive as they set out to...

By TedPham on 12/30/2013 at 4:02 PM. Helped by Bob Cerami, Amanda White.

This dealership is not as competitive as they set out to be. I don't feel there's any honesty from this place. Last time I received a call from Amanda White, asking me if I was still in the market for a VW when I had already purchased one, she promptly promised that VWOFGG will beat any competitor's price by $300 next time I'm in the market again. So this time around, I remember this offer and contacted them and got correspondence with Mr. Bob. He blatantly said that the $300 deal is no longer available. Worse he will only honor the Costco pricing (which I entered a request through costco) instead of matching or beating a competitor's quote which was ~$2000 lower. This strongly show vwofgg's inflexibilty to do business. I suppose they don't sell that many cars so their prices are flying high above average. I went to another VW dealer down the 55 and got what I wanted without any hassle and was happy with a brand new car :). All in all, if you are loaded and willing to pay the sticker prices, vwofgg is your first and foremost choice.

I would not recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Had a great experience. Easy to deal with and willing to...

By jpolizzi33 on 3/7/2013 at 2:20 AM. Helped by Maaz Tousi.

Had a great experience. Easy to deal with and willing to work with you. Maaz made a great effort to help in anyway he could and was very patient in the month that it took me to get my car. He was never pushy or forceful just very pleasant. VW of garden grove will be getting my business for years to come

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sean Katlen (salesman) highly recommended. Friendly,...

By DickAmes on 1/27/2013 at 4:35 AM. Helped by Sean Katlen.

Sean Katlen (salesman) highly recommended. Friendly, helpful, not at all pushy, good communications, very nice guy. He was also very open about the benefits of the Costco buying program. I regret that VW of Garden Grove did not have a GTI with the color/trim that I wanted, I really wanted to give him my business. Even though I bought elsewhere, I will recommend Sean and VW of Garden Grove to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Today we return to VWGG and trade in my brother Honda...

By khathuy on 12/9/2012 at 5:12 AM. Helped by 4.

Today we return to VWGG and trade in my brother Honda Accord for a new 2013 Passat. The first nice thing that we received was they were willing to pay the same price for the Accord as CarMax. Most dealer doesn't pay as high for the trade-in. 3 weeks ago, we came to this dealer to buy a 2013 Jetta and it was also the best experience that we had. These people, especially Anya, the Sales Manager, Frank, the General Manager and Bob and Sean, the 2 salesmen really went out of their way to make you happy and to earn your business. They were trying really hard to match the price that we were requesting. I heard today that they also just hired Luis, the sales manager that used to work at McKenna VW which is, to my opinion, the best VW Sales Manager that I have dealt to date, well, not counting Anya. We bought 4 VWs at McKenna with Luis but we stopped going to McKenna VW since Luis left the dealer. I recommend this dealer if you need a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is a low pressure yet responsive dealership that...

By Fly2low on 11/10/2012 at 10:21 PM. Helped by Bob Cerami.

This is a low pressure yet responsive dealership that gives me excellent price and service. Bob is helpful and is very easy to deal with. Got 2 cars in 15 months from here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

went looking for a particular car and found it. friendly...

By walwen on 5/24/2012 at 5:29 AM. Helped by michael tellez.

went looking for a particular car and found it. friendly and professional staff. overall experience great. will recommend this dealership to others. have a great day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a excellent experience at the Garden Grove VW! Not...

By Amanda3ooth on 5/17/2012 at 10:41 PM. Helped by Michael.

I had a excellent experience at the Garden Grove VW! Not only was Michael very kind, but he was incredibly informative. Buying a car is a big decision, and having an educated decision always makes the process a but smoother. I can easily say that I would reccommend everyone in the market, to this dealership!

I would recommend this dealer.