Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.7  
Quality of Work
4.5  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst manner to the customer

By Worst VW experience on 4/7/2019 at 5:37 PM.

I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously disrespectful. Asking for much higher monthly payment than the previous car. Moreover their tone was full of insult. Offered me a car of 8600 miles already driven, higher than March 2019 rate. They were saying April has no better deal than March 2019. But in the official website of VW can see different picture. I have 2 other cars from VW. Wishing to terminate the transactions with them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By RC on 4/3/2019 at 7:26 PM.

very helpful, kind, courteous and professional staff. highly recommended if your looking for a dealership with customer service in mind. thank you everyone at Huntington VW.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do Not Trust Service Dept! Paid for work that was never done

By VeeDub Driver on 3/26/2019 at 12:58 AM. Helped by Wilson Cardoza.

I am writing to warn anyone bringing their vehicle to this dealership for service - to be sure to check that they actually do the work they charge you for. I brought my car in for an oil change and tire rotation. I had recently replaced my rear passenger tire because of a torn sidewall. When I went to get my car, I noticed that the new tire was STILL on the rear passenger side. I asked the service manager, Wilson Cardoza if they had rotated my tires since I had just paid for a tire rotation. He said yes. When I brought him out to show him the rear tire still in the same spot, he said he had to ask the service technician. After about 15 minutes he came out to tell me that the service tech had been distracted while he was working on my car and had "forgotten" to rotate the tires. This is unacceptable! First that I paid for work not done and then to tell me that the tech was distracted - this doesn't make me feel any better or safer. To make up for it, they tried to bribe me with a free car detailing. No thanks. I will never go back to Huntington VW, even though it is near my house. I would rather drive further to Smithtown VW, where at least they will not lie to my face.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Rachel S. on 3/22/2019 at 11:44 PM. Helped by Dan Watts.

This is my first VW. I'm sure that I'm sticking with VW from now on, and with this dealership! Dan Watts in Sales helped me choose my new car and Freddie helped me get the best possible interest rate for my lease! Dan, I'll see you soon for the Tiguan for my parents!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Scam incentive

By Jeff on 3/21/2019 at 2:46 PM.

The sales rep advised me that he could not advise me whether I would be eligible for VW's low interest rate financing until the financing dept ran my credit score After I agreed upon the terms of my purchase, I subsequently met with financing and was advised for the first time that despite the fact that my credit score made me eligible for the promotional rate, they were not participating in VW's low interest rate promotion, or, not offering the promotion to me, because they had already given me a "good deal" on the purchase price. The difference in interest rate completely negated the "good deal" that they had given me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deal

By John C on 3/17/2019 at 9:32 PM.

This is my 3rd time dealing with Jose for new 2019 Tiguan SE 4 motion. Previously he helped me leasing Passat & Jetta and it was absolutely best deal. He is courteous and professional sales consultant you can really trust. He is not hiding anything and you can tell he is really working hard for you to get you best deal available or beyond. It's always pleasant experience with Jose and VW at Huntington.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Help

By Freddy1961 on 2/26/2019 at 8:25 PM. Helped by Wilson Cardoza.

I leased a 2018 Volkswagen Passat in July 2018. It had a problem with leaking oil. The service advisor Wilson Cardoza recommended a repair which would take the entire day. The repair was done well and when promised. He gave me a loaner 2019 Jetta. At the end of the day he even cleared the snow off my car. I would highly recommend taking my car to VW of Huntington. Ask for Wilson Cardoza.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Horrible service after brand new car broke down

By Allison F on 2/13/2019 at 7:56 PM.

This is the worst dealership I have ever dealt with. We purchased our Atlas here in 2017. The car broke down (still under warrantee) and it was towed to them. It's been sitting in their parking lot for a month. I have to call to find out updates. No one gives a courtesy call to say what's going on. They refuse to help get a loaner vehicle to me despite me asking many, many times. If you buy a car from these people and something goes wrong, they will literally do as little as they can possibly do. Do not give these people your money. They all pretend not to know anything and just pass you around to other people. The customer service is horrendous. They are very nice when you buy the car but after that they could care less about you. I have lost hours and hours of my time trying to call these people to get answers and all they do is give me the runaround. Please beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase 2018 VW Tiguan SEL Premium

By dlisberger on 11/4/2018 at 3:54 AM.

Shopped around LI are for the best possible deal and was helped by Eli Polanco. He was professional and straight forward. When we arrived to the dealership he showered us all of the car features, processed our purchase and we were on our way! Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease Experience

By Tbosley0825 on 10/18/2018 at 6:05 PM.

I went to VW for an oil change and a factory recall for my 2015 Passat and came back with a 2018 Passat GT. Thanks to Eliezer Polanco I LOOOVVVEE my new car Thank You..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices and service. No bs/No pressure/No drama

By NYCGuy on 10/15/2018 at 7:39 PM.

The other reviews are true. Do your research online and know exactly what you want in trim, color, and model. Have a general idea what you can afford and your FICO score. Next, contact VW Huntington and schedule an appointment with Mr. Eliexer Polanco. Listen to me and listen to me carefully if you want a positive VW purchase experience and save money. Eli is a professional and it is 100% true that he is an awesome man to work with if you are in the market for a VW. Bring printouts with the model # you are interested in so the man can help you. If you are truly serious in your purchase then you will get an honest TRUE price at this VW dealership unlike other places. No gimmick, no pressure, no bs, no drama. In the end, we finished our process with Mr. Fred Recchia and he clearly explained the final closing process along with the other service optional packages that are available. Some of the packages are worth considering if you think you need a loaner and service support. They even accepted my credit card for the deposit plus at closing so that I didn't have to run to my bank for a certified check. Overall, we purchased the VW at a fantastic price. I highly recommend this VW dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

eliexer polanco and fred recchia

By vwbus on 10/11/2018 at 10:27 PM.

this dealership is the best and easiest to work with. we have leased 3 cars this year from them this year.Eli and Fred not only made sure we got the best value for our money but the car was prepped and perfectly finished and delivered on time. My son and daughter in law have had the same experience with these 2 gentleman. no hidden costs just the real deal. wouldn't go to another dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Nikkima912 on 9/24/2018 at 5:58 PM.

This is the fourth car that I have leased with Eli. He is the best salesman ever! I will not go anywhere else to get my cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!!!

By Oscar on 9/1/2018 at 5:44 PM.

Eliezer Polanco was so very helpful in finding the right car. A wonderful place to shop for a car. I would recommend Volkswagen of Huntington to everyone when they are looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

gave the best deal

By stevet on 8/31/2018 at 12:22 PM.

gave the best price of 4 dealerships I worked with and threw in extras at no cost, friendly and no pressure on sale. s s

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Mlogan2k18 on 8/30/2018 at 5:25 PM.

Eli was very helpful, professional and patient. He made my first car purchase a pleasant experience. I had no problem test driving any of the cars and I would highly recommend Eli and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new Jetta

By CPettit93 on 9/1/2018 at 12:37 AM.

I bought a 2019 Jetta from Volkswagen of Huntington with the help of salesman Jose Silverio and Fred Recchia in Finance. After having negative experiences at other VW on Long Island I came here after being reccomended by friends. Fred and Jose were both extremely knowledgeable and both of them are very honest. They made the process of buying a car so easy I reccomend anyone and everyone looking at VW to come here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure start to finish

By Madness on 8/26/2018 at 4:00 PM. Helped by Delivery guy Chris was awesome patient went over every detail of the car.

I just purchased my first Volkswagen from Huntington Volkswagen. I had the pleasure of meeting Jim Doyle who was courteous and professional in every way. I wanted the Volkswagen Beetle convertible but by the time I got there (same day) it was sold. He told me they had another coming in and he would call which he did before the car got off the trailer. Needless to say I am very happy with my new car but also so pleased with the customer service experience I had. Jim's commitment to his customers is evident. I plan on holding onto my car for many years but would recommend Huntington VW and specifically Jim Doyle to anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Rachsap on 8/26/2018 at 2:18 PM.

My 4th lease with this dealership. Happy customer. Will return and highly recommended them if you are in the market for a new car! Very satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Shawn!

By Pjb123 on 8/24/2018 at 12:24 PM.

We have gotten about 4 cars from Shawn Baron. He is top notch and totally professional. Absolutely no complaints and I will continue to recommend him.

I would recommend this dealer.