Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first VW from Kingston

By Daniel SKOGLUND on 11/22/2017 at 1:55 PM.

This dealership was professional in their process yet friendly and easy going with me during the transaction. Overall, a job well done and much appreciated!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2014 VW GLI Edition 30

By Jonnyjohnson26 on 11/11/2017 at 12:29 AM.

I came from out of state to pick up my car and had a great experience. Everyone is super friendly and it’s a wonderful environment to be in. Thank you MC!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most professional saleswoman I have met

By Megan on 11/9/2017 at 3:52 PM.

Tammy was recommended to me and she is by far the best recommendation I could ever receive. I know nothing about cars or how to buy cars. My recent car just died on me and I needed an efficient car quickly. I was honest with my needs to Tammy and she was honest and directly to the point with me. There was no intimidation and no upselling. She gave me the best deal without having to play the "negotiation dance". She knew exactly what I needed within 3 minutes of talking to me. She made the buying process as smooth as butter. I felt comfortable and extremely confident in my purchase. I will never go to any other sales person other than Tammy! She put my faith back in car sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My fifth VW from VW of Kingston

By Gina66130 on 10/9/2017 at 2:06 AM. Helped by Joe.

Buying a car is always easy and NO stress here. Tammy goes out of her way to find the perfect car for my needs. She knows exactly what I need and what in a car. Its like home I always trade in and pick up the same day buying made easy. I tell all my family and friends to go to Tammy. I bought my Mom a Jetta a few years back easy peasy! Can't get service at other deanships without many trips back and fourth. Tammy and staff go above and beyond to make the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun times and good business

By Amonkey00 on 10/3/2017 at 10:16 PM.

Was great working with Johnny. He helped facilitate a painless transition from my recalled car to a new vehicle And I laughed a lot during the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By latorque73 on 9/25/2017 at 11:59 AM.

Johnny was friendly, informative and accommodating. The experience was seamless and I ended up with the car I had been looking for. He was great at following up with me also.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

2013 GLI

By Webstar90 on 9/15/2017 at 11:22 PM.

I had a good experience with Tammy she was very professional and made sure that I was well taken care of while I was there. I changed the vehicle I was looking at several times until I found one that was best fit for me and everyone was very patient with me.. In the end I was able to pickup my car the same day and was happy with my experience. Tammy is the Bomb.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Passat TDI

By NVD on 9/15/2017 at 5:51 PM.

Thank you Johnny for making my car-buying experience easy and very pleasant. This was my first experience with VW of Kingston and I found the dealership was very nice. They returned my initial internet inquiry within hours of my submitting it, set up the appointment and got me right in for a test drive. Couldn't have been easier.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

2014 Tiguan

By Jason Wells on 9/14/2017 at 7:01 PM.

Our experience at Volkswagen of Kingston was by far the best experience we've ever had at a dealership. Everyone there is friendly, relaxed and helpful. Johnny is great. We were lucky to have him as a salesman. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2015 Passat TDI

By Shannon2015 on 9/14/2017 at 1:29 AM.

I Purchased a new 2015 Passat TDI .Everybody at VW of Kingston that we dealt with was so great.Johnny Casale was the MAN .HE was a joy to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Tiguan 2018

By imal on 9/13/2017 at 10:07 PM.

I purchased a Tiguan 2018. I had a great experience with Volkswagen of Kingston. Johnny was great in explaining all the details. We highly recommend him for your future car purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience

By Jk9081 on 8/27/2017 at 11:00 AM.

It started with checking the website. Chat window opened, the rest is history. From the first email from MC Reopell, Internet Sales Manager, the flow of information between phone calls, text messages and emails, every question was answered within minutes. Great deal and great delivery experience from Rico Rivera.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Johnny is awesome!

By Dana K. on 7/14/2017 at 4:29 PM.

I had a flawless experience with Johnny at Volkswagon of Kingston. As a woman going into this field, it's easy to feel intimidated and worried about being taken advantage of. I felt Johnny was authentic, understanding and no nonsense. I have zero complaints and feel I was in good hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They had the car I wanted when others could not, did not.

By Commander-RR on 7/11/2017 at 3:55 AM.

I am 58 years old, have purchased many vehicles in my life time, from many dealerships and private sales. I have also helped in the purchase of vehicles for others in my family. In all my years I have never had a deal go so smooth, so to the letter of exactly what the sales man said would happen. This dealership is twice the drive for me, and worth every minute to have the pleasure of buying this car. I am amazed at their honesty and efficiency. Anthony had sold my son a car after I had sent my son to another dealership and the deal went sour. My son told me about Anthony after he had set a deal with him for his first brand new car, special ordered no less. The deal I was trying to make with another VW dealer went sour also. I contacted yet another local VW dealer and was given pretty much the same story of no avalability. The first dealer told me I could not get a car newer than a 2015 in my price range requirements, and may have to settle for a 2014. They also did not have one on the lot, and wanted me to sign an agreement for them to "find" me one. I declined. The second dealer I spoke to on the phone told me they did not have any cars that fit my requirements. I then took my sons advice and called Anthony at the Kingston dealership. They had several cars that fit my requirements so I went to take a look. Not only did I find 2015's that fit what I wanted, and my price range, but Anthony showed me some 2016 cars that were nicer than what I had been looking at and they were in fact within my price range. The original dealer would not even look for a 2016, telling me they could not get me one at the price I required. The car I was looking for was a Passat, VW's nicest largest car. I found one that was perfect, it rides like a dream, has many gadgets and things that I never expected to have, at the price I requested, something I never felt I could get due to what the other dealers told me. I am so amazingly pleased with the car, my salesman Anthony and the rest of the staff I came in to contact with, one of which was George Moylan. George was very interested in making sure I was completely satisfied with my deal, and car. He took some steps to make sure I was. I have never had such honest down to earth service from any dealer. No issues at all. If this Passat holds up like the Jetta I have had for the past 6 years (not ONE thing went wrong with it), I will be a very happy VW owner again. The reason I turned in the Jetta was it was one of the TDI's with the emission issue. As for the purchase, if you want to deal with a reputable dealer, go to VW in Kingston. If you want to deal with a reputable salesman, ask for Anthony Pappalardi. Thank you Anthony. By the way, the Diner you suggested my wife and I go to for lunch was fantastic. Thank you. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tammy and VW of Kingston are the BEST!

By Jmur67 on 7/7/2017 at 1:47 PM.

Tammy was truly the best sales consultant to work with, and the VW of Kingston dealership is to be commended for their professionalism and interest in creating excellent customer relationships. I discovered this dealership by searching the internet for this exact car. Tammy and VW of Kingston made it worth my while to do business with them. Purchasing our 2015 VW Passat TDI through Tammy, from nearly 2.5 hours away, was a breeze. She did everything she could to make the transaction go smoothly and quickly. She even took me to another dealership to return my lease, waited for that process to go through, and was proactive in expediting it. We will surely be repeat customers of Tammy's and the VW of Kingston dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless car buying process with Johnny and Kingston VW.

By Armand Salmon on 6/30/2017 at 2:24 PM.

I made an appointment mid-afternoon to come see a Jetta and when I arrived, the car was cleaned and ready in the car-port waiting for a test drive. I ended up taking home a different 2017 Jetta a few days later and Johnny kept me informed throughout the entire process via phone and text message. I have always dreaded the car buying experience for the upsell and hidden charges aspects... So it was a real pleasure to work with Johnny with straight answers and no pressure. Funny guy as well =)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier!

By Keith Briar on 6/30/2017 at 1:34 PM.

Johnny and this dealership is an absolute pleasure to work with. No headaches, straightforward and an amazing deal for my new and the my car that I parted with. I would recommend VW of Kingston to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By JenJoe on 6/29/2017 at 9:21 PM.

We were very happy with VW of Kingston's service. Bought a used TDI, polite, respectful and friendly. Follow-up great too. Hope to buy from again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A good salesman and fun

By tangoman63 on 6/29/2017 at 8:23 PM.

Great salesman but much better person .. good humor and fun... I really enjoy to buy my new car with this dealer I was nervous about to buy a new car but Mr Casale make it all easy anf fast .. I have a great time !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By MEM_Yanks81 on 6/29/2017 at 4:58 PM.

This is my 3rd car from VW of Kingston but my 1st time working with Tammy. She was simply amazing-- from the moment I met her to the time I drove my car off of the lot she was superber! Go see Tammy Phillips if you're looking for a VW!

I would recommend this dealer.