Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Poor service, poor location, no pride...

By John Galt on 6/23/2016 at 12:12 PM. Helped by Steve O'Reilly, LuLu Mansfield.

Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady and crooked

By meash on 11/29/2014 at 8:52 PM. Helped by Andy.

I purchased a vechile from Butler in May 2014. I asked was the vehicle ever involved in an accident. I was told no on more than one occasion. Two months later on a routine oil change I was told I need to replace two tires and my car was involved in a severe accident. I took the car back to the dealer when the used car manager told me there was nothing wrong with my car after a test drive. I insisted the vecihle be given a thorough inspection because I now had water leaking on the floor board. Butler took my vehicle and told me they would contact back in a few days. Three weeks latet after multiple attempts I was informed I was driving around on a bent tire rod. Don't buy or service your vehicle at this location. They are dishonest and crooks.

I would not recommend this dealer.