Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4  
Friendliness
4.5  
Overall Experience
4  
Price
4.8  
Quality of Work
4.1  
Service
5  

Dealer Reviews

Show:  

Overall Rating

3.0  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

It all went down hill

By Georgia Peach on 10/23/2018 at 1:14 PM. Helped by Cody and Jason.

I purchased my 2018 Atlas back in August 2018. The overall process was good. My problem is I am still waiting on my license plate and registration. I called and talked to Cody, which was my salesman, warning him my temporary tag was going to expire. He assured me he would mail me a new temporary tag, instead I drove to the dealership to get the temporary tag as the old one had expired. I have yet to receive the new tag that was sent in the mail days before. I have asked them on several occasions where was my license plate and they told me they didn't know and assured me it would be in within the next couple of weeks. I have several people around me who purchased vehicles after me and have received their license plates, so it cant be a problem with the DMV. I don't know what else to do. I have called to speak to other managers, either their voicemail is full or they do not return my calls.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and wonderful staff

By tm77 on 8/18/2018 at 7:31 PM. Helped by Adam, Chris, Cody.

We had a great experience today buying a car. Everyone made the process easy and we got a great deal! I would recommend Volkswagen of Mandeville to anyone who is in the market for a used car.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

NeverAgain

By NeverAgain on 8/3/2018 at 8:09 PM. Helped by Cody.

Needed car for daughter. Bought used one but needed to make 6 separate trips back to dealer to get promised dents fixed, headliner cleaned (did a lousy job), remove smoke smell, spare key, etc. Never did clean car as promised. Sales manager acted haughty and was indignant when we tried to hold his salesperson to the simple promises he made. Luckily we held onto trade-in car’s title as collateral until most of the promised items were fixed, a month after getting the car. Without this, they probably would not have honored any of their promises. I would never recommend this dealer to anyone for anything - sales or service. Reviews on other websites (cars.com) rank the dealer as lousy - and I agree with them. I suspect the reviews on this site to be selectively positive and maybe even faked.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely painless.....no hassle

By James on 5/8/2018 at 8:41 PM. Helped by Ricky and Nate.

Great experience. No hassle. Painless. The staff was very accommodating and made this very easy. Customer service was excellent and the finance process was painless

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jreyes on 4/11/2018 at 1:26 PM. Helped by Cody.

Cody when above and beyond to help me with getting the vehicle for my wife and surprising her. It was a big success thanks again Cody.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best inventory and staff.

By Jack W on 2/23/2018 at 9:42 PM. Helped by Adam, Jason.

They waste no time and know how to address my car needs. The entire sales, finance and service staff are by far the best in southeast Louisiana.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Missions on 2/20/2018 at 9:00 PM. Helped by Service manager.

Super service. Very friendly staff. I would highly recommend them to any of my friends. Definitely will be back. They went out of their way to do a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, fast service.

By M.E. on 2/16/2018 at 11:23 PM. Helped by Usually David..

Pleased with all aspects of dealership and Service department. Employees are professional. Happy they have a car wash. Good, fast service. Very clean facility. Thank you..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My VW experience

By Bcfrazier on 1/18/2018 at 3:06 PM. Helped by Cody and 2 other guys.

I must say this was a fast, very easy no pressure dealership. From the salesperson to finance. I probably would buy from them again. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal on 2017 Tiguan

By Buyertime on 12/19/2017 at 5:10 AM. Helped by Cody Jones.

Came in to look at another car but Cody allowed me to shop the whole inventory and find outstanding deal on 2017. Went over lease and buy deals with zero nonsense.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

End of Lease Service

By Saadet on 12/20/2017 at 11:21 PM. Helped by Adam.

We returned the leased car and wanted to leave for inspection.But I think the stuff only trained for selling cars. He was going to let us go without any paperwork if I didn’t ask for..Eventually I did not leave the car that I responsible there because of their careless attitudes.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No hassle

By Cheriejettagirl on 12/3/2017 at 1:30 AM. Helped by Logan.

This is my 3rd VW I purchased from Northshore VW, the second with Logan being my sales guy. He is a pleasure to work with. He showed me all the features and was very thorough. He went out of his way to make sure I was happy with everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By rebeccacn on 11/17/2017 at 1:26 AM. Helped by Adam Zeringue.

Salesman and finance manager very easy to work with. No hassle on trade-in or price negotiation. Highly recommend to anyone wishing to purchase a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Jessdabest1 on 9/17/2017 at 10:08 PM. Helped by Logan and Jason.

I walked in VW in Mandeville not knowing if I was going to leave out with a new ride and I did. My representative was soooo help, kind, and such a sweetheart he made my dream come true along with the financial department. I would recommend this location to anyone 😍😍😍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy transaction

By Cwb123 on 9/15/2017 at 11:45 AM. Helped by Adam.

Adam did a great job. Everything was explained thoroughly. I didn't have any pushyness that I feel I get from most dealerships. Very easy.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

They refused to honor the agreement made at the time if purc

By Buyer on 2/19/2017 at 10:07 PM. Helped by General Manager.

They agreed to make a repair when I purchased the vehicle but when it broke again they said because they were not told by the other dealership how to repair it correctly I was now responsible for the repair. They admitted it should not have broken again and that they did not repair it correctly but would not stand good for it.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Service

By Nola guy on 3/13/2016 at 3:48 PM. Helped by Service advisor.

I have had numerous issues with the dealership. I was told the transmission needing replacing. I then took the car to another dealership and was told the transmission was fine and have not had any issues with it. Scheduled service done according to VW. Due to being out of alignment two tires wore out prematurely but nothing said regarding this with tires being rotated at every 10,000 mile oil change. Advised a belt needing replacing shortly after being replaced and when this was questioned I was told the mechanic did not check the belt. Why was I told the belt needing replacing before the service history was checked? Very poor customer service to the point of questioning how legit they are. I would not go back for future service as they shown their service is questionable to say the least.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Update

By mls282 on 2/3/2016 at 1:34 AM. Helped by Mark Moore.

I wanted to write an update to my previous review. Initially I did not have the best experience dues to the sales man I worked with. As soon as the General Manager, Mark Moore, found out about my experience he worked quickly to remedy it. He gave me a great deal on the car I wanted and even drove it down to the south shore to meet me with the car. I was about to give up because of the initial experience but I am glad I gave him the opportunity to make things right. I love my new car. VW of Mandeville SMART move hiring Mark Moore! Finally an honest and trustworthy car salesman. I would definitely go back for my next car... but I hope I won't need one for awhile. :)

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Trouble staying on schedule

By tcw on 7/28/2015 at 5:21 PM. Helped by na.

Even though the staff we encountered were all very nice - this dealership has a very hard time with keeping time frames and also communicating in a timely manner. We purchased a car as a graduation gift which ended up being over a week late to be delivered. Then we had to call to track down the new license plate when the temporatry one was at the expiration. Of course they had it but they failed to let us know. Poor service and follow up for such an expensive product to sell!

I would not recommend this dealer.