Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Job Allen

By Passatt on 7/19/2019 at 9:46 AM. Helped by Allen.

Allen gave great customer service he kept us updated on vehicle repair and it was finished on expected date he did a awesome great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By Temporary on 7/12/2019 at 2:32 PM. Helped by Alana.

Two reasons made this a great experience and they’re pretty much equal. Those reasons are I found the specific car I have been looking for and the sales person Alana could not have been any better. She Welcomed me and treated me like an old friend. The arrival time to driving away was amazingly short.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fastest car buying experience

By bikemtns on 6/27/2019 at 11:27 PM. Helped by Alana Escobedo.

Top shelf dealership and a top shelf sales person Alana. Highly recommend. Everyone was super friendly and even the lady at the front desk had time to speak and make us feel welcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Satisfied

By Snorm11 on 6/18/2019 at 3:04 AM. Helped by Cole Luna and Joe Luna.

We made a 2 hour trip to purchase an Audi A4, due to the diligence and responsiveness of Cole Luna. He went above and beyond to show us extra pictures of the car. Upon arrival, it was everything we expected and more. Thanks, Cole!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Marietta was AWESOME

By Beau from Smyrna on 6/15/2019 at 3:48 AM. Helped by Alana, JC, I forgot the guy that came to pick me up’s name (my bad!. He was from Dallas and a Cowboys fan, but I don’t hold that against him! Great job!.

I was in a situation with a broken down car that wasn’t worth repairing and VW Marietta came through in the Clutch! Alana sent someone to come pick me up from my house and got me to the dealership to get a deal done so I could still make it to work. Great job, and thank you very much.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great job

By VWbabe on 6/14/2019 at 4:20 PM. Helped by Robert in service and Ali in parts.

Due to car battery failure which was covered under warranty i experienced great customer service and battery issue was handled superbly KEEP UP THE GOOD WORK

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Knowleagable, Patient and Fun!

By BallFamily on 6/10/2019 at 7:13 PM. Helped by Alana Escobedo, JC Chuma, Jon Couch.

I showed up just minutes before closing on a Saturday and they still treated me at if I was the first customer of the day. I had called ahead so they had the car I inquired about ready to go. I changed my mind and Alana didn't skip a beat. She grabbed the new keys and we took it out (a few thousand $$ more helped I'm sure, lol). She was raised on VW and was a wealth of knowledge to help me with my first diesel AND first VW purchase. The finance manager was on his way to catch a flight, yet he was calm, friendly and didn't rush me to complete the paperwork. I was thoroughly impressed with their customer service, Volkswagen's CPO program and I love my new car!! Thank you Alana and everyone at Volkswagen of Marietta! You will be our first stop next time we are in the market for another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service. Best around

By Hubs on 6/5/2019 at 5:05 PM. Helped by Brad, saragrace and Petyo..

I will not go anywhere else. This dealership has always taken care of me. From the friendly knowledgeable service staff to the technicians it’s the only place you should go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stayed Until 100% Satisfied

By blissfullywell on 6/2/2019 at 7:02 PM. Helped by Alana Escobedo and JC (Chump?).

Alana and JC stayed late on Friday night until we were satisfied with which car we wanted and how much we wanted to pay. Alana went above and beyond to help us when we first came on a Thursday night. We emailed back and forth on Friday as she answered all of my questions. Then we returned on Friday evening to make our purchase. Despite an 8 o’clock close time, she stayed until 10:30 until we closed our deal. An awesome experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall repair

By Joe on 5/30/2019 at 9:00 PM. Helped by Robert Grimes.

Got recall repair done quickly and efficiently. Thanks. Pleasant friendly quick as promised Robert was friendly and helpful and looked at all tgst I mentioned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on a busy day (Friday before Memorial Day)

By Freeman on 5/27/2019 at 7:25 PM. Helped by Robert Grimes (Service Advisor).

Recently, I have been experiencing low battery voltages after short and long drives. Although the service department was fully booked with appointments on 5/24, Robert had my battery replaced and the alternator checked in a timely matter!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

VW Team Review

By DannyJ on 5/27/2019 at 5:34 PM. Helped by Tate and my Awesome Alabama football friend! They are always professional and friendly..

Great service team. Staff is always willing to silent to our auto concerns. We currently own 3 VW vehicles and may purchase again. Keep up the good work. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super helpful and knowledgeable staff. Alana is awesome.

By tkimball on 5/23/2019 at 5:19 PM. Helped by Alana and Amanda.

Alana is awesome, super nice, and accommodating! Amanda in finance did an amazing job explaining error me. The whole experience was very pleasant and easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always great service

By TerriR on 5/22/2019 at 10:57 PM. Helped by Robert.

It is never a happy time when your vehicle needs work. I actually drive from Douglas County to Cobb County to have my car service. Robert is always pleasant and helpful with very detailed breakdown of services needed. The service Forman is also top notch. This is the only place to have my VW Jetta Hybrid serviced. In a nutshell “I trust them”

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
3   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick Service/Nice waiting area

By Dee on 5/18/2019 at 2:40 PM. Helped by Brad.

The service is quick with easy drop off area. The waiting area has refreshments and a tv with free WiFi. I didn’t have any issues and everything quoted over the phone was the same at pick up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone Treated The Same

By gsb4lcr3541 on 5/16/2019 at 2:29 AM. Helped by Jeffrey Schwaeber.

I was amazed that my car was serviced so fast. I thought because I had a recall that the dealer would place other people paying to have their cars serviced ahead of me. That was not the case.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Greatest Experience buying any new car

By Carguy 2019 on 5/14/2019 at 10:50 PM. Helped by Silvija Ani and CJ.

Greatest experience thanks to Silvija Ani. There was no pressure. She was knowledgeable, patient, answered all questions. I recommend Volkswagen Marietta and highly recommend Silvija.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert

By Tony123 on 5/13/2019 at 5:57 PM. Helped by Robert.

Excellent customer service and very professional. Robert kept me informed of the progress of the service. He has a great attitude and obviously enjoys his job.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

JC is Excellent

By Gables2018 on 4/18/2019 at 12:49 AM. Helped by Bill.

Great Salesman Bill JC Extremely Excellent Service. I was very pleased with my vehicle and the service that was provided. I can’t ask for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service for Safety Recall

By Mingming on 3/25/2019 at 12:59 PM. Helped by Brenda Shelley.

Brenda is a great service advisor! She helped me to schedule the safety recall service very quickly. In the mean time, she even gave me a free Tiguan to drive since my car needed two days to finish the replacement and I need to drive to work. Thanks for her excellent services!

I would recommend this dealer.