Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Sheena85 on 11/13/2017 at 11:11 PM. Helped by Brian Evans.

Fast, friendly, very clean and stocked waiting room. My kids love going with they have a great playroom, and a variety of drinks and snacks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, efficient, and thorough

By Tina789 on 11/10/2017 at 4:38 PM. Helped by Brian, Tom.

Brian in the service department was very friendly and thorough when he explained the process at the very beginning of the appointment. My oil would be changed, my tires would be rotated and the technician would also perform a thorough inspection of my car and tires. Should any area of concern be found, I would be advised and solutions presented. I left Marion VW confident I had been given the best possible customer service and the best service on my car for maximum safety and performance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW OF Marion knows customer service

By Cubsfan on 11/7/2017 at 12:39 AM. Helped by Scott Phelps.

I had my first opportunity to work with VW of Marion and salesman Scott Phelps. The best buying experience I have ever had. I didnt have to haggle back and forth, because the deal was really good from the start. I know, buying a car being easy sounds impossible, but it wasn't. Scott let me know about the rebates that were now being offered and I was really wanting to wait, but Scott's timely information encouraged me to take the good deal. Everyone was friendly. I literally agreed on the price over the phone after meeting with him previously at the dealership, sent him what he needed, went in and the paperwork was ready to sign. A great experience. I will be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Install new battery.

By Larry on 10/30/2017 at 6:22 PM. Helped by Bryan Evans.

Call to dealer at 8:30 AM and was told to come over ASAP and they would install a new battery. I did my part they did their part. All done within 45 minutes of Time at the dealership. Can’t get any better than that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Vsm5252 on 10/1/2017 at 2:35 AM. Helped by Brian.

Meets my needs good service. Nice facility. Reasonable prices. Very customer focused. Variety of hours open for service. Meets my needs due to my work schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Pooter$1999 on 9/17/2017 at 3:24 AM. Helped by Lawrence Greer, Ryan Doan.

Because I had good and professional service. I would recommend my friends to buy a car if they are interested in purchasing a vehicle from Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volkswagen Marion il

By Hortont06 on 9/7/2017 at 9:01 PM. Helped by Obadele Oyeilumi.

We had a pleasant experience at Volkswagen in Marion. Everyone was very nice and worked with us to get us in a new car. I would highly recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable staff Steven was very helpful.

By Oncemore123 on 9/7/2017 at 3:27 AM. Helped by Steven Schauf.

Steven did an outstanding job helping me find a car that met my needs and wants. In addition, he took extra time to show me how to use updates unavailable in my previous car. I was very impressed by his concern that I was pleased with my choice. One of the nicest car salesman I have encountered!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer care at the service department

By rgsullivan on 8/26/2017 at 5:05 PM. Helped by Norman.

Norman, the service advisor (at desk) always takes care of me. He is super nice and explains everything perfectly. I have me er waited für more than 45 minutes for my warranty service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Matt on 8/25/2017 at 4:24 PM. Helped by Scott Phelps.

3rd car that s been purchased and my family loves everything about vw of marion and thanks to Scott Phelps for everything he has done.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Car for son

By Kidscar on 8/2/2017 at 8:44 PM. Helped by Steven Schaue.

I had an easy experience working with this dealership and our salesmen. Both treated me with respect. Great warranty on a used vehicle. Thank you!

I would recommend this dealer.