Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIARS

By Blackkman1969 on 2/1/2019 at 9:53 PM. Helped by Brian/Norm.

Will not fix issues under warranty and pass the buck every time you talk to them ! Especially Brian/Norm after I get out of this car they will never get anymore of my money and have ruined my interest in VW and Customerservice.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not truthful. Bought 20,000.used car.

By Shnnnguy on 1/6/2019 at 4:57 PM. Helped by Heather Rice.

Was told car would be fixed. 6 times to them.they act like, what ,who are you,who told you we will fix ,come back.x6 I paid full asking price. With trade worth $5000, given 1500...ok test drive service lights on and told they would fix.now there car is broken down $6500. To fix and they have my good car and I have anew car note and broken car.my kids THANKS you

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st VW

By Dstuck on 9/25/2018 at 7:00 PM. Helped by Heather.

Easy to work with, friendly staff. Dealership was very clean and everyone was professional. Financing process was easy to understand and straightforward. Will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By abreezy on 9/19/2018 at 11:17 PM. Helped by Krista/Ryan.

Krista was great and everyone was very nice and willing to help me when I was in a very tough situation after totaling my previous vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome,Great,professional, attentive,and Honor's their word

By Zenobia Jones,36 on 9/15/2018 at 2:30 PM. Helped by Charlene Byrd, Krista Reuter and Ryan the finance manager.

They showed all those characteristics in just a short period of time. They were so attentive kept you informed of everything that was taken place. All questions was answered before you even had to inquire. My experience there was above and beyond perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic from start to finish....

By MBynum80 on 9/13/2018 at 8:56 PM. Helped by Steven, Ryan.

I rolled in at 10 minutes till 6:00 thinking they were closed and Steven came out. He offered to stay over and let me test drive a new Jetta! I graciously said no and came back the next day. Needless to say, I drove it, loved it, and got a fantastic deal from the sales they are running right now. I drove it home! Great group of people at VW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Deja Vu

By Bob M on 9/7/2018 at 1:54 PM. Helped by Brian, Sean..

We live in S.C. Our first encounter with Marion VW was a year ago when we picked up a badly contaminated load of diesel in my Touareg. We had it towed from MO on a Sunday afternoon and Brian arranged a hotel, ride there and back, then had us back on the road by 10am the next morning. We arrived in Denver just in time for the birth of our twin grandsons. Yesterday, driving to Denver for their first birthday the check engine light came on in my wife’s 2013 Touareg TDI. We called Brian from Paducah and he had the problem diagnosed and we were back on the road in an hour. This dealer defines service. Thanks, again.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Service of Vehicle

By Jbmac on 8/8/2018 at 5:52 PM. Helped by Brian Evans.

Brian was great to deal with. Friendly and very helpful. If he didn’t know the answer he knew where to find it. Will come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Period!

By michael72 on 5/7/2018 at 7:16 PM. Helped by Brian Evans.

I drive from Tennessee to Illinois to have my Jetta Sportwagen service every 10K miles and the tires rotated every 5K miles, They have always taken my car into the shop right after I arrive and perform the service quickly. The facility is beautiful and super clean. They provide beverages and snacks. There is an area stocked with toys for kids. All of the personnel are friendly and helpful. The best car dealership I've ever experienced and I'm 72 years old so you can imagine that I've seen a few.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Lies and very rude!

By Rfitz on 4/21/2018 at 10:58 AM. Helped by Management..

They will say anything to get you to sign then not follow through! Upper management is very rude and talks to you like trash. Promise you items that the car needed and then never get them!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new VW Jetta

By Shaun1978 on 3/29/2018 at 10:11 AM. Helped by Antonio, Lawrence and Ashlee.

The entire experience was noteworthy compared to past car dealership experiences I’ve had. Even though it was close to closing time, everyone made me feel welcome and no one rushed me to make a decision. All the financing options were explained to me in easy to interpret terms and the decisions were left for me to make without feeling pressured one way or another.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Sandy on 2/22/2018 at 2:45 PM. Helped by Norm Lach.

Great service. Good atmosphere to wait For service to be completed. Good advice for car care. Help with the most cost effective decisions. Two more words.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Dept. Ever.

By sallyc on 2/13/2018 at 12:41 AM. Helped by Brian.

The Service Dept. is very thorough and helpful. Brian the Manager is very considerate of customer time and periodically updates the status of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the car

By Atlas happy on 2/6/2018 at 2:31 PM. Helped by Antonio.

Antonio was great, very knowledgeable and friendly! Dealership was clean and a great place for kids to wait, which everyone knows they don’t do well and car buying takes time! They have a great and clean play area with toys, puzzles, books, tv, and snacks!!! Our 2 year old was in heaven while we looked, talked numbers and waited to sign papers. I was very impressed with how friendly the whole staff was, made our buying experience wonderful! Of course we love our new car, I’d highly recommend a visit to this dealership before deciding on a car! Ask for Antonio, he goes above and beyond, he not only skipped his lunch break to help us but also offered to stay late to deliver our car and come in on his day off to help run us through the whole car. I’d definitely recommend him to everyone I know!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Jacari09 on 2/4/2018 at 1:34 AM. Helped by Lawrence, Greer.

I am very pleased with my service at Volkswagen of Marion. The staff was very friendly and helpful. I would highly recommend the company to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!!!

By DAWNNADINE on 2/6/2018 at 1:57 AM. Helped by Scott Phelps and Ryan Dare.

I give the dealership 5 stars, because they definitely listened to what I wanted and tried their hardest to get me in a price range I love and a car I love even more. Scott Phelps did an amazing job not only showing me cars, but also getting me the best price for me. I would most definitely recommend everyone to come there. I will also be recommending them have Scott Phelps as their salesmen!! I absolutely love my car and I couldn’t be happier!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Vsm5252 on 1/18/2018 at 5:44 PM. Helped by Brian.

Did not have an apppointment but got right in. Answered all questions Took time to check out special features on this new car. They met alll my needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Atlas Purchase Process

By Happy Atlas Owner on 12/11/2017 at 4:52 PM. Helped by Scott Phelps and Ryan Reed.

I did my homework ahead of time and knew what I wanted. I went to the dealership. They were patient and not pushy. They made the buying experience relatively painless. So far, I am enjoying my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and inspection

By Judy1951 on 11/28/2017 at 4:36 PM. Helped by 2.

Very efficient and polite. Gave great explanations of what was done pleased with timing and getting me in at the last minute a big thanks to all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Sheena85 on 11/13/2017 at 11:11 PM. Helped by Brian Evans.

Fast, friendly, very clean and stocked waiting room. My kids love going with they have a great playroom, and a variety of drinks and snacks!

I would recommend this dealer.