Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
3.9  
Overall Experience
3.9  
Price
4.3  
Quality of Work
3.9  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service experience!

By smartin212 on 8/10/2019 at 1:27 PM. Helped by Service manager and general manager.

One star only because the sales process was relatively pain free and Norma in finance was very helpful. Service department and senior management are a disaster. Bought car with new set of Hankook tires, all four are scalloped, noisy, and trashed after 10,000 from an obvious manufacturing defect. Hankook warranties the tire for 60,000. Service blamed this on road conditions and was totally uninterested in trying to help as only they can approach Hankook for a remedy. So lesson learned, do your homework before buying here.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great value on certified tdi's

By countrybobforpresident on 6/1/2019 at 1:03 AM. Helped by Arnold Bennett.

Although I haven't completed a purchase here yet , Volkswagen of North Attleboro seems to do a thorough job of reconditioning before you buy the car and have the best prices flat. The Certified cars are especially a great value with the high reconditioning standards that go beyond just replacing what's visibly worn and a comprehensive 2 year warrantee. The dealer was willing to work to find a good trade value for my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service all the way around

By dblack80 on 11/30/2018 at 3:00 AM. Helped by Chris Wall, Amber, Eddie.

Excellent service all of the way around. From the initial conversation with Amber in the internet sales department, to working with Chris Wall and our awesome sales person Eddie. We can not say enough great things about our experience. We have been looking for a new car, in particular a new Atlas. Comparing the price to other dealerships they were very competitive. Enough for us to make the 45 minute drive to the dealership. Chris was very personable, friendly and knowledgeable on the phone and in person and Eddie was the best car sales person I have ever dealt with. Eddie is a no b.s kind of guy which is nice and refreshing. He was not pushy at all and he really emphasizes putting the customer first. He has exceptional customer service. We were in finance about an hour past closing on a Saturday and Eddie sat and waited for us the whole time to walk us out! The day we picked up the car, Eddie showed us the ins and outsm,had the car inspected and we were ready to go. This dealership believes in what they sell, and most if not all of the employees drive Volkswagens. Thank you again and we love our new Atlas. I would recommend North Attelboro Volkswagen to everyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service is totally incompetent and dangerous

By Charlie on 7/7/2018 at 4:36 PM. Helped by Tim.

I had been bringing multiple cars to this dealer for years. I brought a brand new VW in with concerns about the handling/steering. The dealer assured me they had examined every aspect of the vehicle with great care, and that the vehicle was fine and handling properly. I eventually found out from a different dealer that the vehicle had a defective steering rack that could have resulted in a catastrophic loss of control on the highway. So, VW of North Attleboro completely missed a potentially fatal flaw in the vehicle that they assured me was fine. When I informed Tim (the service rep at North Attleboro) what was wrong with the vehicle, he said the problem must have been intermittent. Interesting argument: the steering rack was defective each day I attempted to drive the car, miraculously fixed itself just for the day the car was at the dealer, then broke again the next day. How stupid do they thing people are? If you wish to endanger your life with utterly incompetent service, then bring your car to VW of North Attleboro. Otherwise, go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer ever

By ROSEMARY STEELE on 3/14/2018 at 2:53 AM. Helped by Thomas, John, Paul and Jack.

I wish that I could rate not 5 stars but 10 stars to this dealer because the staff is amazing, very professional and I would like to say thank you to everyone that helped me and my husband with our new passats. I will definitely recommend this dealer to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most professional sales staff I have ever met

By Anna Jetta on 3/10/2018 at 12:48 PM. Helped by George.

Very happy today because of a great team over at VW Attleboro. George and his managers did make everything work with me being upside down on my trade and having low payment requirements in about 4 hours total - that's with getting new plates! They did make sure I am meeting all of my needs. I used to be a sales person myself and I can tell these guys really care for them customers! It's a family owned place too! See George he is the best!! Well done team THANK YOU SO MUCH

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a vehicle

By BillH on 2/23/2018 at 6:01 PM. Helped by John Bigelow, Jack DaFonseca, Norma Jean Lechan, Chris Walls and Paul Valenti.

I helped my sister get a vehicle recently and we bought an Atlas at Volkswagen of North Attleboro. We have shopped around and found our salesman, John Bigelow, was by far the most knowledgeable. His patience, down to earth character and professionalism were all noteworthy. The manager, Jack DaFonseca, was welcoming and helped a great deal with coming up with a price and trade in value that worked for us. The entire management team worked well together to get the car ready and delivered in a short amount of time. At the end of the day, my sister got the SUV t in the exact color combination that she wanted. It is easy to recommend this dealership if you are looking for a good new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

polite and professional service

By tiger2017 on 5/20/2017 at 4:12 PM. Helped by Gerge Gamache, Norma Jean Lechan, Chris Walls.

I bought a used Wolkswagen Jetta yesterday at this dealership. Their service is excellent. I was given full disclosure of the vehicle condition. Their rep George and Financial manager Norma spend the whole day with me solving all issues, preparing documentation, dealing with insurance, etc. The vehicle was thoroughly cleaned for me and is in good condition. I was able to take it home that same day. This my second purchase from this dealership and I highly recommend it to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooked

By North Attleboro Resident on 4/19/2017 at 4:04 PM. Helped by Unknown.

Parts counter is crooked. I went in to replace a wing mirror (someone cracked it, needing to replace the frame, mirror, and housing. Estimate came back at 2 hours worth of labor. It's a 15 minute job at most. They will greatly inflate time needed unless you push back. Crooked.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By M.Beckhaus on 3/10/2017 at 6:08 PM. Helped by Craig Mello, Richard Marcotte.

This has been the easiest service department to deal with, based on my experiences. Craig and Rich have always been very helpful and pleasant. They even call a few days later to follow up, that is awesome customer service! Rich was very patient with me as I asked him lots of questions about service costs as I was considering buying out my lease. I have never had issue with price or repairing items that didn't need repairing (which had been an issue for me in the past with other dealerships) everything has always been very straight forward. The labor rate is comparable to area garages, and with their expert knowledge of all VW's you'd be amiss for not bringing your VW here for repairs. Great job to the Service Team at VW of NA!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 jetta sport

By Markdon1990 on 1/14/2016 at 2:39 PM. Helped by Larry david norma.

I'll start by saying this was my first buy in my life and i had the most memorable experience. The whole staff treated me like royalty in which i trully am not. Norma chris larry vinny david all went above and beyond trying to meet my needs and wants and they did it all. Id recommend anyone to go here and see it for yourself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING VW DEALER

By VWBILL on 1/7/2016 at 4:53 PM. Helped by NORMA,GEORGE ANDCHRIS..

I HAVE BOUGHT 4 VW'S FROM THIS DEALERSHIP.I HAVE FOUND THAT THEY ARE HIGHLY PROFESSIONAL AND VERY KNOWLEDGEABLE OF THEIR PRODUCT. THIS IS NOT ALWAYS THE CASE AT MANY DEALERSHIPS.THE SALES PEOPLE AND MANAGERS TREAT THE CUSTOMERS WITH RESPECT AND HELP IN ANY WAY THEY CAN. THIS IS WHY I KEEP RETURNING TO THIS DEALERSHIP. AS WE ALL KNOW BUYING A CAR CAN BE LIKE A ROOT CANAL.THAT IS NOT THE CASE AT THIS DEALERSHIP. I WOULD AND HAVE RECOMMENDED THE NORTH ATTLEBORO VW DEALERSHIP TO ANY ONE LOOKING TO BUY AN AUTOMOBILE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchase of a vehicle

By Gina on 7/15/2015 at 12:47 AM. Helped by George Gamachi and finance manager (Don't remember her name).

I purchased a 2014 Jetta. The dealer, George Gamachi, was very polite and professional during the whole visit and negotiations and explained everything in details. He acted very professionally. The finance manager was also very professional and explained all options in details. When I came to pick up the car, all paperwork was completed in less than two hours. George Gamachi also explained the shortest route back. It was a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A terrific dealer worth making a (2,000 mile) trip for!

By jeff4212 on 5/13/2015 at 8:34 PM. Helped by Sloan Jaffa, Norma Lechan, Chris Wall.

We traveled to Massachusetts from Illinois to purchase the vehicle that the dealership had that matched the criteria we were looking for. With a limited supply, and the good fortune of finding that the dealer had a 2014 with the options, color, and interior we wanted, we took the chance and drove 2,000 miles round-trip to make the purchase. We couldn't be happier with the service we received, and the extremely thorough walk through of the vehicle that Chris Wall provided. Norma was extremely professional, and went above and beyond to make sure that every part of the transaction was taken care of before we even left our house. Sloan coordinated everything wonderfully, and when we found a problem with the air deflector that came with the car, he quickly responded and is presently taking care of resolving the issue. All around, Volkswagen of North Attleboro is a first class dealership and a pleasure to do business with. If down the road we are unable to find the vehicle and the deal we're looking for, we may not think twice before taking a road trip to New England to buy our next VW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By olias on 5/12/2015 at 12:40 AM. Helped by Joe and Chris.

2015 Passat tsi se with car-net service. Staff was great. I am a repeat customer and will likely be again. That does say it all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure sales

By camw on 12/7/2014 at 9:14 PM. Helped by George Gamache & Norma Jean Lechan.

George & Norma worked with me in purchasing a 2015 VW Golf SE TSI, they were fantastic & made the buying process easy with no pressure or BS. George was excellent, when the car was ready for me to pick up he showed me in detail all of the features of the Golf including how to set presets on the touchscreen system. I would absolutely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We LOVE Roy and Norma!!

By Ahallett05 on 5/22/2014 at 5:47 PM. Helped by Roy and Norma.

I just bought my second car from VW OF NA and my sixth VW all together! I always have an amazing experience here! Roy and Norma are amazing and couldn't ask for anything more! I will continue to come back for all my future cars!! thanks guys!! <3 Ashley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased as usual

By Jpsinn on 4/25/2014 at 6:32 PM. Helped by Rohit Singh.

This is the fifth vehicle my family has purchased from VW of North Attleboro, so obviously they are doing something right, They are friendly and do not try to force a sale. Their service is excellent. They are extremely customer friendly. I will continue to do business with them in the future. Try them out you won't be sorry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Love my new VW Passat TDI

By Sbelanger88 on 4/1/2014 at 5:35 PM. Helped by Rohan Singh, Jim Lucido, Christopher Wall.

I decided to try VW of North Attleboro after seeing all the clean diesel TDI commercials. I emailed the dealership and Jim Lucido quickly contacted me to see what my needs were. He was very accommodating offering to drive the vehicles I was interested in down the street to my work, he was very understanding and extremely helpful. When I arrived at the dealership I worked with Rohan Singh on determining which TDI I wanted. He knows his stuff!, he is extremely knowledgeable about VW's! I had countless questions about diesels and he knew all the answers. He was not pushy, nor was Christopher Wall, everyone went out of their way for me. I felt very comfortable the entire time. It was as if I was relaxing with friends/family throughout the entire process. I highly recommend Volkswagen of North Attleboro to anyone whether you are interested in a VW or not, go there and you will fall in love one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh and the staff was excellent, easy, informative, no...

By Kmmartyn on 3/11/2014 at 10:07 PM. Helped by Josh Amaral.

Josh and the staff was excellent, easy, informative, no hassle, no run around. Josh let me test drive the car and gave me tons of great information, he made sure that I was completely comfortable with my decision and he wasn't pushy. They made buying my new car a piece of cake!

I would recommend this dealer.