Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3.6  
Overall Experience
3  
Price
2.9  
Quality of Work
3  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good service by a technician

By Maria Z. on 10/25/2017 at 2:34 AM. Helped by Daniel.

I had talked to Daniel one of the mechanics at VW about getting a nail in my tire and he had told me that he would look at my car for me and told me that I had a nail in my rear passenger tire. He had looked at the tire and told me that recommended that since I had repaired it twice that I had needed a new tire so I talked with the dealership and got my tire replaced. Daniel was a good car technician and wanted to thank him for doing good work and for helping me fix my car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service

By Darren Gardner on 10/4/2017 at 10:10 PM. Helped by Mike Poremba.

These guys are horrible. They charged me for a diagnostic on two separate systems totaling almost $700.00 then couldn’t tell me the issue. The service manager/Director Mike Poremba is extremely rude and does not value you as a customer. I would not recommend anyone to go to this place. They will not have your best interest at Heart and will just tell you to go away and leave you on hold for long amounts of time. I would have received better service under a tree than I received from these people. Mike also sent me outside to go get my car knowing that the dashboard was taken apar, the battery was dead and cars were blocking it from being moved.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

2nd experience trumps 1st

By WJH on 9/28/2017 at 10:42 PM. Helped by Brian Lucas.

My 1st experience with the service center seemed just fine and should have after the $979 bill. But within 2 weeks the skid plate fell off and although they were the only ones to work on the car, it was my fault. They insisted I ran over something and tore it off. Well for that to have happened, I would have been sitting on the side of the road waiting for AAA. Needless to say if the skid plate comes loose as you are doing 70 mph on 295 then forces of nature will take care of removing it for you. And although a quick search shows skid plates for $72, it was my fault and I ran over something. Mind you this happened mid-day on Sunday on my way to work... no traffic and no road debris. My reaction, put the plate back in the car and I will take care of it myself. Needless to say I will no longer seek service there and may seriously consider trading out of a VS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service, Second to None!

By Jaderosie on 1/1/2017 at 7:48 PM. Helped by Brian Lucas.

I have been a VW owner for many years, and have visited several VW dealers. Among the dealerships visited, VW of Orange park, ranks head and shoulders above others in all aspects especially: timely greeting of customers, outstanding customer service whether large or small transaction , knowledge of VW, and all service is rendered with a courteous and professional attitude Brian Lucas is among the service technicians who consistently provide such service, and is indeed a valuable asset to VW of Orange Park, and the VW family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service Visit

By bigtreegc1 on 10/24/2016 at 4:56 PM. Helped by Bryan, Mike (Svc Mgr), Mr Larry..

Always a great visit. I have always been treated like family and getting my performance car worked by performance specialist has been great for me. Maybe they cost a bit more than others, but the exceptional service and treatment is well worth the money. Thank you for making feel at ease and taking care of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent! The most pleasant ever!

By Raquel2656 on 6/7/2016 at 8:16 PM. Helped by douglas Bennett, kevin evans.

Great people, excellent service! From Sales Manager Kevin Evans, Doug Bennett, the greatest sales person ever met, F& I, Woody (sorry can't remember your last name). To all the other people in the back we do not get to meet, Thank you. I had a difficult situation and little time and was able to resolve issues and purchase my new 2016 Passat in 2 hours.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Service - Can Never accurately figure out the problem!

By halfpint on 4/15/2016 at 8:52 PM. Helped by Too many to list.

I have used the service department and I have not received an accurate diagnosis on my vehicle problems. I took it in and they claim they fixed the problem, but I had to take it right back, When they looked at it again the said that the one of the ignition coils need to be replaced. They said this was a $15 part and the service would be complimentary. Well that was in July and just the other day my car quit working again. Guess what needed to be fixed? The ignition coil and guess what I had to pay! They warranty their service for one year, but because it was complimentary they don't honor the warranty! WHAT!!!! I paid for service that didn't fix my car so they gave me a free $15 part and the same problem happened less than a year later. Really! I would not recommend using their service department. I had to take my car in five times in the past couple of years and each time I had to deal with a new service person because they all seem to leave. That should be a red flag! AVOID VW OF ORANGE PARK!!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad experience and vehicle not fixed

By Unhappy customer on 2/9/2016 at 4:37 PM. Helped by Edward goes by ed.

I feel vw stated it was the crankshaft to get paid by the warranty and never fixed the issue with my car. The check engine light is still on with the same issue. A diagnostic should tell everything thats wrong the first time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Tony M on 10/25/2015 at 6:45 PM. Helped by Ryan, and Michael at the Service Department.

I had my 2013 CC serviced a few days ago, and as always, mt experience with Service Agent Ryan and Service Manager Michael was first rate. My wife drives the CC and she loves it. I love how the Service department at VW of Orange Park keeps it running like new. Thank you guys!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE OF MY FAMILY'S LIFE!

By Tanyas on 10/22/2015 at 10:13 PM. Helped by Kevin the manager.

Worst experience of our life buying a NEW VW Passat. Bought the car in August. Traded in a Nissan for it. 3 MONTHS LATER we received a letter in the mail from the DMV stating that my tags would soon be revoked from my Nissan altima. (That we don't have) Come to find out our car IS NOT EVEN xxxxING registered AT THE DMV! So we call the dealership and KEVIN the manager tells us that everything will be handled. We call the next day and the DMV have not received ANYTHING AT FREAKING ALL, but received the stuff that we sent. Kevin said he sent it, but HE LIED, THERE WAS NO PROOF WHAT SO EVER. Our insurance faxed an fs1 form 4 times to the DMV and to the dealership! I called the dealership BACK AGAIN and KEVIN once again lied and said everything was sent in. So we call the DMV and STILL NOTHING. We get in contact with Terry in accounting and she said the same thing, but guess what??? They are all xxxxing liars. So here we are thinking everything is okay since the DMV said they were trying to fix it and then there is anoyher letter stating that cops will be coming to my house to take the tags from my car October 25, 2015. Remind you, we bought the car in AUGUST. to top that off we got a second letter stating that the Nissan altima insurance was cancelled 8-24-15 with USAA insurance. That's funny because that car was covered by GEICO!!!! WHAT THE xxxx ARE THESE PEOPLE DOING? I called the DMV AGAIN today and the car is still not registered and has no owner. So ever since I drove off the lot, my car has been illegal as xxxx to drive. We have had the run around for a week now with Kevin and the DMV. Nothing is resolved. The dealership has 30 days to turn in the tag transfer and well its been wayyy longer. Guess they will be getting a fine once the dmv inspector finds this out! Volkswagen of Orange park is nothing but a lying and scandalous dealership. NOBODY AND I MEAN NOBODY SHOULD EVER xxxxING GO THERE!!!!!!! Needless to say my car is no good, the paper work was never filled, and this dealership is a piece of xxxx. Volkswagen is a xxxxty place to ever buy a car. Everyone is so unprofessional. Terry called my husband one day this week and they got into it because she was so rude. I tried calling back to see what needed to be done and these were her EXACT WORDS " Yes I just spoke to him and he was rude so I don't want to deal with this deal and I'm not going to and hung up!!!!" What a business woman huh? And as for Kevin the manager ha, he's a LIAR and will say anything to get you off his back.. My name is Tanya Smith and if anyone has anything to say you can call me at 910-874-2292.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job!

By dktmoorejr on 1/7/2015 at 3:16 PM. Helped by Kevin Francis, Sara, KT.

I traded a 2009 Cadillac CTS for my second 2014 VW Jetta TDI, that I have bought from VW of Orange Park. The experience from the first purchase is what brought me back for the second purchase. The Jetta TDI gets exceptional fuel mileage, and the car drive like a true German engineered vehicle. I will be back in about 2 years, to buy another VW vehicle, when my 14 year turns 16. Dan, KT, Kevin, and Sara worked together, to make the deal make sense and affordable. Thanks guys.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kevin to the Rescue! !!

By Wynetta on 12/18/2014 at 11:33 AM. Helped by Kevin Francis.

We met Kevin explained our need and limitations. After a few phone conversations, Kevin called to say he had want we needed. He found the perfect car for my Mama's birthday present. The process was painless. No long wait. He made our Mama happy. Kevin made us realize that even it this world of madness, there are still people who listen and care. THANKS for everything, Kevin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales/Management

By lkspioneer on 12/18/2014 at 1:14 AM. Helped by Glenn Hannah.

My salesman, Glenn Hannah, was very professional but laid back. I never felt any pressure to make a purchase but all my questions were answered. I test drove several cars several times and Glen along with the management staff at Orange Park VW continued to be patient with me until I had made my decision. I feel that the price I paid for the car I bought, while maybe not the lowest I could have found, was certainly fair. When I finally made the purchase, Glenn personally delivered the papers to my husband for signature. Would also like to mention Daniel Skelton, Ron Atkin, and Mike Hall who assured me that their chief concern was that I was happy with my choice and did everything they could to make sure that that was the case. Finally, I would like to thank Sarah Hickox, the fiance manager who was great to work with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

2014 Jettas

By stixman911 on 11/14/2014 at 3:00 PM. Helped by Kevin Francis.

Kevin and Dan were great from the moment we walked in. My wife and I were both looking for brand new cars and they both worked endlessly to make sure we got exactly what we were looking for!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By rusty.evans.777 on 12/14/2014 at 1:21 AM. Helped by Kevin Francis, and Christine Fleeman.

This by far was the most pleasant car buying experience that my wife and I have ever had. Our salesman was knowledgeable, very friendly, and not pushy at all. Finance Manager Christine was personable and handled our paperwork very efficiently. Dealership was very pleasant to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

Fast, Honest service

By danp86831 on 12/4/2014 at 1:00 AM. Helped by Kevin Rogers Francis.

The representative was extremely knowledgeable and helped me find the right car at the price I was planning to spend. I was very happy with all of the staff. They made the process very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT AWESOME OUTSTANDING

By Lady Spidell on 12/3/2014 at 7:53 PM. Helped by Kevin Francis, Sarah Hickox.

EXCELLENT. If you want an EXCELLENT car purchase experience, then go VW of Orange Park and request KEVIN FRANCIS. He is a honest professional, who listens and then delivers. We went to a previous dealership and weren't very happy with there service. Very thankful for coming to VW of Orange Park where you find awesome service from beginning to end of the purchase. Wow..2015 VW Jetta it is a beautiful car. I highly recommend KEVIN FRANCIS. We would like to thank the team KEVIN FRANCIS, DANIEL SKELTON, and SARAH HICKOX.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

peace of mind all the time.

By yellowbus101 on 12/2/2014 at 8:46 PM. Helped by Steve.

This has been the best service department of any car i have ever owned. From start to finish, nothing but top notch hassle free operation. All work explained and carried out with professional and worry-free care. Hands down bar none two thumbs up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Value, Service, Satisfaction

By USMC/NAVY on 12/2/2014 at 3:09 AM. Helped by Jessica, Kevin, Sara.

Experience from beginning to end was wonderful. Jessica in sales was great, you wouldn't have guessed we were her first sale. She was very pleasant, patient and I see her being a top sales person. The sales managers Kevin and Dan were more then generous with the numbers and got them where I needed them to be. Last but not least Sara had all the finance paperwork ready to go and we had the best finance rate @ 1.9% . Everything was signed and we had our car on the road in no time. We went to look at Volkswagen but would you believe we bought a Subaru Imprezza? They have a great used car selection as well and they treat you the same whether you buy new or used. They also stand behind any use car they sell as if it was a new VW. I felt very comfortable and had no worries buying another make from them. My wife is already making plans to trade in our other vehicle. We look forward to another great experience. Thank you Jessica, Kevin, Dan and Sara

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By kenzie11667 on 11/29/2014 at 3:36 PM. Helped by Kevin Francis.

Every step of leasing my new car at VW of Orange Park was delightful! Every single person we interacted with was friendly, welcoming, and exceedingly helpful! I came in with a budget and the team worked together to put me in a car I thought I could never afford. I couldn't have imagined a better experience! Kevin Francis was my sales person

I would recommend this dealer.