Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.8  
Overall Experience
4  
Price
4.1  
Quality of Work
4.5  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest service

By Heidi Mattie on 9/3/2019 at 4:42 PM.

I believe that the Puyallup dealership was dishonest about the fact that my fuel pump was faulty. I had trouble starting it and took it in three times before they correctly diagnosed it. This is the same make and model as other Jettas that had the same issue, so why it took three separate visits to diagnose seems unlikely to be forthcoming. I would like to note that the service desk was very helpful and professional. My issue is with the car service only.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sanchizzle Strikes Again...

By PoshSpider40694 on 8/10/2019 at 5:29 AM. Helped by Sanchizzle.

My wife and I visited this dealership in hopes of finding her next car, and we were looking for something reliable and a good deal. We stumbled a a Subaru Crosstrek in their used lot, and were quickly taken back by how wonderful this car was and the price it was listed at. Not only did Sanchizzle knock a few bucks off, but overall went above and beyond to look out for our best interest. We ended up walking away feeling great about our decision and showed up two days later to find a spotless, geourgous Subaru waiting for us. Thanks, Sanchez. Hoping to do business again soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By ABooke on 6/28/2019 at 5:58 PM. Helped by Bryce Morton, Jeff Whittal.

We came to look at a specific vehicle (2012 Touareg) on June 22nd and while waiting for it to come back from a drive, we got to check out a couple other models. The sales professional (Jeff) was very knowledgeable about Volkswagen products and enjoyable to converse with. He sent us out on our test drive and we decided that we liked the car and wanted to buy it. The sales process is straight forward. They shared the history of the car (Carfax), and we talked money. We discussed options for Gap (which we need because USAA doesn't have this available on older cars). They offered other add-ons but we declined these. Financing was easily obtained and we understood how we got to that specific lender. The process was one of the most straight forward that I have ever been involved in. We would be willing to shop for cars in Puyallup again even if it is about 2 hours one way. I have never had a deal be as straight forward in my multiple years of car purchasing experience and Jeff's enthusiasm for what he sells was refreshing. We would buy another car from Jeff. He is a newer sales representative but was such a nice person to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Car Guy on 6/13/2019 at 4:11 PM. Helped by Moriah.

Had a detail appointment and Moriah was on point. She was so helpful and courteous, she got me in a loaner for the day. Jason was very accommodating as well. Would recommend VW of Puyallup to anyone

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Simple

By Best Truck on 6/10/2019 at 9:54 PM.

Looked for a used F150 for quite awhile. Found a great clean one online at VW Puyallup. Being two hours away from the store, I called sales and was direct to Romy. He answered all my questions, sent photos, tracked down all the truck specifications, promptly. The folk’s were more than fair allowing me to test drive the truck home. The purchase was so easy we did most of it on the phone while I was returning back to the dealer. I was out the door in less than a hour. All the people treated well and I’d recommend VW Puyallup if you see something of interest. All the best to the group and Romy, easiest car purchase I’ve ever made. Cheers!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Not a great experience

By Katy A on 5/14/2019 at 10:47 PM. Helped by Bryce in Finance.

My experience with VW of Puyallup wasn't great. First of all, I waited 3 hours for my finance appointment after being told I'd be in and out in an hour. They worked so hard to sell me warranties that I left feeling exhausted. I was also misinformed about a payment during that appointment and ended up not getting a refund that I expected per a contract that was signed during the appointment, which apparently was negated by the very next contract signed minutes later. Very disappointing. In speaking with the general manager I realized that VW of Puyallup does not care if they satisfy their customers. I certainly won't be back to buy my next car here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Jettared on 4/2/2019 at 6:19 PM.

I had been eyeing a car for about a week and I couldn't wait to go test drive it and see it in person. From the moment we got there till the moment we left we had the best experience at a dealership. Shawn was so awesome and down to earth. She made me feel comfortable as soon as I sat down to make a deal with her. She even stayed late until after we were done with finance and hung out with our son. Thank you so much Shawn and Puyallup Volkswagon! You guys rock and I am so in love with my car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased Atlas we wanted.

By Coach on 11/27/2018 at 5:14 AM. Helped by Jeff and Shawn.

We were greeted by Jeff and he was very helpful and enthusiastic. Shawn took over and helped us through the purchasing process. Treated us like we were important and explained and answered all our questions. Ended up with the perfect car for our family.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Overall Experience

Too busy for customers

By marvel85 on 9/14/2018 at 8:39 PM.

This review is merely criticizing customer service. No work was performed on my car. I took my car in because of a check engine light. I just wanted to have them take a look at it even if they couldn't fix it right there, I wanted to make sure driving the car was okay, but they said I had to make an appointment to get it diagnosed. They had no appointments for this week and the last appointment they had available for any day is 13:00, which I found ridiculous because I'm sure very few people have all morning available. Their solution: come back next Saturday. I ended up going to Larson and they took my car right away and found a cable disconnected...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service Department!

By Janel699 on 6/28/2018 at 3:01 AM.

Words cannot describe this amazing service department. Fixed my car and are AAAA++++ KNOWLEDGE AND ARE TRUST WORTHY PLACE TO DO BUSINESS. Thanks again awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Buying Experience

By Islanders on 6/6/2018 at 10:18 PM. Helped by Giovanni Dwayne Rowell.

We had an amazing experience buying our Tiguan. Giovanni was informative,professional and friendly. The day was long as there were many customers looking and buying . He was attentive to us the entire time. Finance was also informative and helpful. We appreciate the stress free environment and will send family and friends to Volkswagen of Puyallup! Thank you! Pat and Pam Prouty

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair prices and not pushy salesmen

By Sliceoflife on 3/31/2018 at 2:04 AM.

We had a great experience with John Staley and Daniel. Very happy with price and service we received! Do not recommend Ed Siou though. He tried not to honor the offers that were listed on their website.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Jetta

By Jamezl on 3/28/2018 at 11:51 PM. Helped by David Barnave.

They make you feel like family. The prices are fair. People are friendly. Recommended this dealership to anyone that's looking to buy a new car,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Alltrack

By Patrea on 2/13/2018 at 5:28 AM.

Romy was quick, knowledgeable and patient with us. We had two young toddlers with us and he just rolled with it. We are very happy with our purchase.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Lack of honesty from manager. Rude to his employees.

By honestabe on 1/15/2018 at 11:19 PM. Helped by Don't know the employees names.

To lie to your potential customers when evidence to the lie is in the glovebox of the vehicle is not good salemanship. Our salesman was polite and was not the problem, but the manager WAS! First of all, it's not good business to reprimand a salesman in front of customers. If you have an issue with one of them, take it behind closed doors! I think the comment heard was "I am the manager, YOU are the salesman, and don't forget that!" Said loudly enough for the entire lobby to hear! Rude! Second of all, to tell us a car just came in yesterday from California and you didn't have a chance to detail it out was found to be an outright lie since the paperwork of someone else who bought it a week before and returned it was in the glovebox! Honesty goes a long way! Needless to say, we did NOT buy the car!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Degrading women

By Dara on 5/13/2017 at 5:25 PM. Helped by Shawn Yi.

I went yesterday with a preapproval letter from my credit union for the new Atlas. As I was finishing up probably the easiest sale they had, the financing agent, Shawn Yi, made a "joke" of how I would be earning a higher salary if I were a man. He continued to "joke" about how women get paid less than men. I walked out of that dealership and will take my business elsewhere. I am a hard working, single mother of young women. There is no tolerance for that kind of "humor".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A GREAT EXPERIENCE...

By Heidi Mattie on 5/11/2017 at 3:19 PM. Helped by Seva, Laura.

Seva was our salesperson and he was so friendly and knowledgeable and made the whole process go smoothly. We will definitely be getting our next car here after our lease is up. Laura also made the finance process very easy and was great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SUCH AN AMAZING EXPERIENCE

By patrick.down on 3/4/2017 at 4:39 PM. Helped by Haley Harnish, Beth, shawn.

Great dealership. Supportive Ownership. And people who care. VW puyallup really went above and beyond our expectations. Thank you so much for the OUTSTANDING customer service. Knowledge about our car. Laughs and relatability along the way. We are very pleased and thankful for your HARD WORK!! Shout out to Haley HArnish. What a hard working and driven manager!! Beth, you made this whole process understanding our car and feeling confident in what we were paying for 110%. You were amazing. Keep up the hard work. Shawn, one of the best finance guys out there. We appreciate you for working hard in getting us the best rate. And the best part keeping a positive attitude the whole time. Overall, the experience is one i would highly recommend to my friends, family, and for you who are reading reviews to narrow down a dealership.

I would recommend this dealer.

Overall Rating

3.5  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Quality of Work

McScratchy

By 6263 on 1/9/2017 at 6:54 PM. Helped by Nice ladies.

The service department desk is top notch.......The service my car received was sub par. I took my car in to have a factory recall/defect taken care of. When I picked up my car from the dealer the exterior was peppered with grease smudges one of which covered a fresh large scratch on the doorsill! I can't imagine how much worse it would have been if they "hand washed" it. Come on Puyallup VW you've got to try a little harder. Doesn't VW have enough troubles?

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent Customer Experience

By Veer Singh on 11/4/2016 at 5:44 AM. Helped by Romy Duran.

Excellent customer service provided by Romy. He is your guy if you are looking for a car. Very friendly, knowledgeable and jolly person. Overall experience was very good. Dealership has nice cars and staff is friendly as well. I would suggest Romy as your salesperson as he knows what he is doing. Highly Recommended

I would recommend this dealer.