Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By rivaldowillem on 2/16/2018 at 1:25 AM. Helped by Brandon Douglas.

I had a great experience purchasing a car from VW of South Charlotte, I purchased a CPO 2016 VW Black Passat. Brandon Douglas helped me a bunch throughout this entire purchase. I wasn't very happy during my first visit due to certain reasons, however the sales manager Moe and The owner Mark actually reached out to me and helped me out. Everything was handled very professionally, such a great buying experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thoroughly explained service visit

By lake wylielibrary on 2/14/2018 at 4:57 PM. Helped by Brandon Chestnutt.

Mr. Chestnutt was very pleasant and gave thorough, good information about my service visit. The only complaint (minor) I have is: I asked if the tv in the waiting area could be tuned to the channel showing the olympics. Was told 'no, the channel cannot be changed'. So, don't know if that meant physically it stays on 1 channel. or you do not want to open the door to channel requests. I can understand that could be a slippery slope. But heck, it is the olympics. Well, anyway, it was good service on my car. thanks and have a nice day. Nancy Monts-Rayfield Rock Hill, SC

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Real service

By Shelfish4 on 2/9/2018 at 4:29 PM. Helped by Al Condrey.

I always deal with Al Condrey and he is exceptional. He always contacts me for follow up and explains everything that is being done. He has a great personality and is very upbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Met every one of my needs!

By SuzanneD on 2/5/2018 at 5:09 PM.

I started with an inquiry via the live chat option and that led to an amazing car purchase experience! Sabrina is very knowledgeable, very patient and very responsive. Working with Chris in finance was also a very good experience. I love my new Atlas and I had a great experience buying it at VW of South Charlotte!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Exoerience

By PaulS on 2/4/2018 at 12:13 AM.

We were extremely pleased with our salesman, Spiros. He was professional, knowledgeable, friendly and easy to work with during the entire process. Everyone at the dealership was helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful staff

By beanie on 2/2/2018 at 12:21 AM.

I've recently purchased a car from VW of South Charlotte. Staff was very friendly and helpful. They didn't hesitate to spend as much time as needed answering all my questions. They were knowledgable and professional. I would recommend this dealership to a friend. I worked with Sam and Spiros in particular. Sam was honest and patient. Spiros was friendly, passionate about the product and didn't hesitate to go the extra mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By RandallB01 on 1/28/2018 at 3:09 PM.

I would highly recommend VW South Charlotte not only for great vehicles (Atlas) but also their commitment to the customer. I would recommend Sabrina Stewart for her knowledge of the vehicles and the ease of getting a deal done. I also worked with Moe and Chris and they too were excellent. Go see Sabrina, Moe and Chris and get that new VW from VW South Charlotte.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great services

By Kglady247 on 1/27/2018 at 3:55 PM.

I couldn’t be happier how Spiros made sure that I would be happy with the car I would purchase and was patient will I made sure to get the car of my dreams. I couldn’t be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasantly pleased

By Indy Jules on 1/27/2018 at 1:57 PM.

Test drove, made a decision, financed .....drove home. Great experience in purchasing a new Volkswagen The staff was excellent to work with. Felt no pressure just knowledge. Great dealership. Cannot wait to work with the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new car

By Kdittman on 1/26/2018 at 8:04 PM.

Sabrina was awesome! I told her the vehicle that I truly wanted and she was able to help me out to make it happen. I came with a lease that I wasn't happy with and left with the car that I now love without a lease!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Karthik on 1/25/2018 at 5:30 PM.

The management and the team was so goodl. They were so friendly and was helpful. they stayed till 11:30pm to get all the stuffs cleared for me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a Golf GTI from Drew

By ApplePieIceCream on 1/25/2018 at 6:59 AM. Helped by The General Manager stopped by and thanked me for my business..

Go see Drew Woods! Volkswagen of South Charlotte was just down the street from me and I was looking to trade my 2015 Z71 Custom Sport for a Golf GTI to lower my payment, save money on fuel, and still have some fun. The buying experience was pleasant and wasn't too long. I wanted a wheel and tire warranty, because with all the new construction in Charlotte there are lots of road hazards. There was an impressive factory warranty on the car as well. There was a nice Truck they just took in. I got a few rebates and discounts and got a fair amount for my trade. Finding the right car is the hard part but I knew exactly what I wanted and Drew hooked it up, a manual transmission and a deal. I'd buy from there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Good experience!

By jettaguy on 1/23/2018 at 1:37 AM.

Saleswoman was very professional and had good product knowledge. Was very courteous on the follow up phone calls. Would deal with her in future purchases!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous experience!

By New Tiguan Driver on 1/17/2018 at 5:10 PM.

From the moment we walked in it was a great experience. From sales to finance to simple questions they were not pushy and quite helpful. Highly recommend considering this dealership for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I bought a GTI

By Manuelzal2 on 1/17/2018 at 6:31 AM.

We are very very greatfull to Drew. He was extremely nice and polite and show us the exact car that we wanted. Helped us with all the paper work and financing, plus some extra stuff. he was very professional and knew what he was doing. Took us for a test drive, and show us all the features that the car has. It was one of the best experiences we ever had and we will 100% recomend Drew and Volkswagen South Charlotte to any of our friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular Service Call

By dan28202 on 1/16/2018 at 10:40 PM.

I've purchased three cars from this dealership and have never had a bad experience. John has been my service person for the past several trips in and he's amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straightforward, Honest, Efficient.

By nickstem on 1/14/2018 at 10:05 PM.

I saw the car I wanted online and live out of town but from the time I called to the day I drove the car home, the sales rep, and management, Kasey Hardt and Moe Borno was entirely professional and straightforward, There was no hassling. Any questions were taken care of remotely, and when I got to town, the paperwork and financing was efficient and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience!

By Gage on 1/14/2018 at 1:53 PM. Helped by Joshua Hinea.

John Keating and and Joshua Hines are both the main reason I come to VW South Charlotte. Those two as a team make visiting the dealer a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Jared C Vesselov on 1/8/2018 at 8:10 PM.

Thank you so much VW south Charlotte ! What a great experience! Best place to buy a car! What a nice staff with very great prices on cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales expereince

By Buck7019 on 1/6/2018 at 6:05 PM.

Patient and thorough educators. Now that we own a VW the team has made us feel a part of their family. Highly recommend seeking out Ryan to help narrow your selection and then teach the finer points of being VW owner/operator. Oh- one last thing. You need to seek out and at least shake their manager, Mo Borno’s, busy hand.

I would recommend this dealer.