Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

POOR POOR MANAGEMENT AND SERVICE

By GARY on 1/19/2018 at 6:37 PM. Helped by NICOHL JOE.

3 WEEK AFTER BUYING NEW TIRES FOR $ 550.00+ AT ST AUGUSTINE VOLKSWAGEN ON U.S 1 MY DAUGHTER GOT A NAIL IN THE CENTER OF TIRE . SO AS ALL KIDS DO , CALL DAD, SHE DID . I TOLD HER TO MEET ME AT THE V.W SERVICE DEPARTMENT AT VOLKSWAGEN . WHEN ARRIVING I WENT INTO THE SERVICE COUNTER AND ASKED THEM TO REMOVE NAIL / PATCH . AT THAT TIME I WAS TOLD WE NO LONGER REPAIR TIRES , AND I SAID I JUST GOT THEM FROM YOU 3 WEEKS AGO AND I ONLY HAVE 1, 034 MILES ON THEM . THE OTHER REP SAID WE CAN SELL YOU A NEW TIRE , BUT OUR POLICY HAS CHANGED WE NO LONGER REPAIR THEM''AT THAT TIME I ASKED IF THE GENERAL MANAGER OR OWNER IS IN . I WAS TOLD MAYBE YOU CAN CHECK UP FRONT DO UNDERSTAND BEHIND THE GLASS LESS 7' FEET AWAY IS THE SERVICE MANAGER. WHEN I WENT UP FRONT TO SEE THE G M / OWNER I WAS TOLD THAT HE'S NOT IN . AT THAT TIME I ASKED THE SALES REP THAT I WAS WORKING A NEW CAR DEAL WITH TO HAVE THE G M / OWNER CALL ME . 2 DAYS AFTER THE TIRE WAS REPAIRED HE DID CALL. LAUGH OUT LOUD. NOW BEFORE I LEFT I WENT BACK TO SERVICE DEPARTMENT AND ASKED WHAT WAS THE POLICY WHEN I GOT MY TIRES ? IT WAS FREE ROTATION AND WE WOULD HAVE REPAIRED THE TIRE UNLESS IT WAS ON SIDEWALL . AND AGAIN THE SERVICE MANAGER JUST SITTING BEHIND THE GLASS .

I would not recommend this dealer.