Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently service excellence!

By maan on 11/11/2017 at 3:31 AM.

Consistently service excellence! Always going above and beyond for customer service.Am not going anywhere except this awesome place!Highly recommended to friends and family.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad dog on the office

By Lrojas on 11/5/2017 at 9:11 AM.

Bad experience, they care more about a dog. That they have in the office which is very un professional to have animals on office. I ask to clean the car because it was duty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and communication excellent!

By jackie1s on 9/23/2017 at 8:40 PM.

My service experience was excellent! The service writer made sure I had transportation and kept me informed for the entire time that my car was being worked on!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Stressful because accounting had a hard time adjing my bill

By Brenda on 8/19/2017 at 4:19 PM.

The service department was very helpful. Accounting reversed a tire charge, took 4 days to take it off of my credit card.to Shoddy business!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great service!

By Lori1661 on 6/24/2017 at 5:51 PM.

I've always had great service here. Luc is excellent and keeps me informed of what's going on. I feel it's a bit pricey but that's probably typical for dealers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2ok mile service

By Bill on 4/17/2017 at 6:23 PM.

I brought in for service my 2016 touareg and the dealer did a great job and got it done on a timely basis. thank you

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service

By cookie on 3/31/2017 at 9:21 PM.

Very satisfied with the customer service and work done. Car was cleaned before pick up. Had to order part so was not done til next day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MR.Bob does it again!

By Penelope B. on 3/5/2017 at 6:13 PM.

I can always count on the staff for recommendations and keeping me up to date on my VW...EXTREMELY satisfied with this dealership and would buy from here once more based on the great customer service Mr. Bob provides...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BOB KILBY Does it again,

By Penelope B. on 11/27/2016 at 4:13 AM.

EXCELLENT CUSTOMER SERVICE! BEST PRICE! DEALING WITH THE SERVICE DEPARMENT IS ALWAYS A PLEASURE! CUSTOMER SERVICE EXCELS IN THIS VW DEALERSHIP....THE CUSTOMER COMES FIRST!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Mush on 10/2/2016 at 5:03 PM.

Called that morning for an appointment and was scheduled to come in within an hour. As always... speedy service & friendly staff. Loved the coffee choices as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled maintenance

By MsChristinaM50 on 9/4/2016 at 4:57 PM.

Bob is always kind, helpful and knowledgeable. My vehicle is always ready when they say, and drop off / pick up service is a great perk!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience no hassle

By Mlerman79 on 7/28/2016 at 4:29 PM.

I have bad credit and contacted Stockton vw about a used beetle they had for sale. The sales people where really nice and informed me that it could take a while to get answer from bank. So they told us to go home and they give us a call first thing in the morning. The next morning they called us to come back down. Unforntuly they weren't able to get us into the used bettle without a huge down payment but instead got us into a brand new Jetta . This is by far the best hassle free experience I ever had with buying a car. The sales lady chatted with us the whole time we were wa,icing for finance . And the finance larger was very nice and quick on all the paperwork. I highly recommend anyone looking to buy a car to go here.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Good job on the recall.

By David Scheffer on 7/25/2016 at 12:49 AM. Helped by n/a.

They were very quick and had us in and out with the job done right. We have had good experiences in the past with the service here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT CUSTOMER SERVICE

By Penelope B. on 7/23/2016 at 7:14 PM. Helped by BOB KILBY,LUC HOANG AND RICHARD.

This is my third VW ...because the service staff...Bob Kilby/Luc Hoang and Richard in the detail department are the best in Stockton...I return to this dealership as a committed VW owner...a company is only the best when it's staff is the best...Thank You! Penelope B.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mush on 5/3/2016 at 7:07 PM. Helped by Luc Hoang.

I thought that having to pay for an upgrade to my computer system was downright ridiculous. I felt it was a way VW was trying to recoup costs from their diesel mishap. VW trying to nickle dime customers is not cool. However..... Luc made things right and I left happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always pleased

By VwGirl on 4/13/2016 at 2:44 PM. Helped by Bob Kilby.

I bring my vehicle here for service.. And everyone is always so accommodating. Even though I never need it, the offer to drop me off to wherever I need to go... When I lick up my car, they explain in detail what was required and what they took care of on the vehicle. Thanks for the great service...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fine job.

By MissBergie on 4/11/2016 at 6:37 AM. Helped by Bob Kilby.

Everything was up-to-par. The wait time was a little longer than I wanted, but no real problems. The staff was friendly. They waiting room comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, Awesome, Wonderful

By Tim C on 3/16/2016 at 7:17 PM. Helped by Bob.

I always take my daughter's car to Bob and his team because I know that I will receive excellent service. They treat me with respect and they always let me know what my options are and what I can expect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice transaction

By Cooljetta on 3/2/2016 at 5:03 PM. Helped by Alberto, Ghisel, Carol.

The salesman Alberto was low key and friendly. The same was true for Ghisele , the manager and Carol, in finance. Came back the next day and leased a Jetta Sport.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By cellis1216 on 2/12/2016 at 6:48 PM. Helped by Mike.

I brought my car in for a smog check. It was done quickly, car was filled up with gas and was washed. Could bot ask for better service.

I would recommend this dealer.