Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service, Great Deal and Real Service

By Jeff on 10/12/2019 at 6:56 PM.

Thank you Peter for the great deal, honest service and upfront pricing. He delivered on service, helped us select a great vehicle and as a first time Volvo owner I was impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful, great service

By Bmore1 on 10/7/2019 at 9:04 PM.

I would recommend Volvo of Silver Spring to anyone looking to purchase a car. Iris, Noah and Diego were all great to work with and went above and beyond to get me the specific car I wanted at a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My advisor Jose is always friendly and professional....

By Victoria on 10/2/2019 at 11:57 PM.

My advisor Jose is always friendly and professional. Always keeps me updated with my vehicle when I drop it off for service. He is the best..

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My visit here to Volvo cars was amazing Mabel took care...

By Flaco on 9/30/2019 at 8:29 PM.

My visit here to Volvo cars was amazing Mabel took care of me and she has lots of knowledge about the 2019 Volvo XC90 I was looking at she made me feel very comfortable like I was at home I definitely recommend this Volvo dealer in silver spring Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Iris was knowledgeable, professional, and personable....

By Mykia on 10/1/2019 at 2:34 AM.

Iris was knowledgeable, professional, and personable. Eddie was attentive and accommodating. Wyman was friendly and patient after several questions. Great brand and even greater service.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Used Volvo XC90 Purchase

By NJ on 9/30/2019 at 1:30 PM.

Iris was very responsive to me and my requests (ie additional photos of the vehicle), especially accommodating that I was not local to the area. Iris and the other staff were very nice and I appreciated their help. I wish the process to purchase was quicker but overall had a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service

By Tamara on 9/26/2019 at 11:07 PM.

Abraham was very consistent with me. He made sure all my questions were answered and followed through on things that I inquired about. He made the car buying experience a great one for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Kalu on 9/26/2019 at 7:34 PM.

Great customer service skills!!! She took her time to go over all the most important things. She is just a great person. I definitely recommend working with her.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Couldn't Imagine a Better Buying Experience :)

By Vroom Vroom Volvo on 9/26/2019 at 3:04 PM.

We were in the market for a used Volvo and were lucky enough to have Gerard as our sales associate. He was super friendly, helpful, and took the time to listen to our preferences. What I liked the most about Gerard: 1. He was patient and only showed us cars that fit our preferences and budget. 2. He offered us a good deal on both of our trade-ins. 3. His customer service is first class. I would recommend Gerard and Volvo dealership to anyone looking for a great deal on a wonderful Volvo. We purchased a 2017 Volvo XC60 and couldn't be happier :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service provide for Jose Espejo

By AM on 9/25/2019 at 5:12 PM.

Excellent service provide for Jose Espejo keep me informed with the repairs and car was clean when returning to me,very satisfied with service Volvo Silver Spring

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Good service with individuals, lacking in quality of vehicle

By JonPP on 9/20/2019 at 3:45 PM.

I recently bought a 2017 Volvo XC60 from the dealership. Gerard was very friendly, they also came to pick me up at the car rental place. I had asked the car to be detailed prior to me picking up, including the exterior chrome and headliner of the inside. I made note of that days prior to me picking up the vehicle and it still wasn't done. I hope the dealership will correct this when I come in for an IOU that we have. Once rectified, I would push this to a great transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience & service

By Mhb009 on 9/20/2019 at 2:31 AM.

We shipped our car from overseas to this dealership as part of a Volvo program and are very happy with the service we received. The car was inspected from top to bottom, systems updated, thoroughly cleaned, and delivered with a full tank of gas. The process couldn’t have been easier working with Neal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and great service

By Terpish on 9/16/2019 at 3:34 PM.

Leased my first Volvo from this dealership and I'll be back. The GM, Ed, worked hard and was very patient with me to ensure I got the deal and car that I wanted. Iris was kind, professional, knowledgeable, and just plain awesome before, during, and after the sale. This is a dealership that gets it and wants to make you happy. I called a number of Volvo dealerships in the area but only this one had the prices, the follow through, and the customer service to earn my business. Give them a try!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent by all metrics!

By Bill G on 9/14/2019 at 6:26 PM.

I just leased my 4th Volo from Volvo Cars Silver Spring and I give the dealership my highest rating based on the consistently superior customer service that I've received on each and every visit I've made there over more than a decade. I've worked with the same great team of Iris Harley/sales, Noah Greaney/gsm, Ed Sarecky/gm and for the first time Wyman Chow/finance. I have always felt that my needs and desires as a valued customer were always uppermost in their minds and that's really what keeps me coming back and why I will continue doing business with Volvo Cars Silver Spring. Kudos to my Volvo team, keep up the great work! Bill G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible, professional and friendly service

By Miguel Delgado on 9/6/2019 at 6:50 PM.

Abraham helped us, he explained everything patiently and very friendly. He was very profesional and super nice treated us very nicely. Me and my wife are more than thankful for all the help he gave us. Thank you very much Abraham. I really recommend this dealer and i recommend sales representative Abraham Blandon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership

By Lpb797 on 9/12/2019 at 11:42 PM. Helped by Steve (mechanic).

The honesty of the service dept.,Mgr Joe Devlin, mechanic Steve. A new 2019 SUV was sold by Neal Hyman. The reputation of the service dept. was the reason that the person was referred to Silver Spring Volvo.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Honest Abe

By TB on 9/11/2019 at 6:47 PM.

Abraham was very personable and friendly. He was able to work around my busy schedule to make sure I got the car that I wanted. There were no frills like you think of a car salesman. Abe was polite, honest and down to earth. He made the buying process very easy and I enjoyed building a rapport with Abraham. If you’re in the market for a Volvo see Abraham.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and fast service

By William Burke on 9/8/2019 at 12:53 AM.

Jose was so professional and the work was done quickly, a great service/repair experience! Jose kept me updated on the service/repair progress and gave articulate explanations for all. The loaner car and cashier experience was smooth and fast as well. Just great service all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience on my first Volvo

By Calista on 9/7/2019 at 4:17 PM.

I had a great experience with Silver Spring Volvo from start to finish. I had previously started a discussion on a new SUV with two other dealers, one Volvo and one BMW. By comparison, Peter and Diego were welcoming, attentive and responsive, and were able to match their approach to where I was in my car selection journey. They understood my priorities and aimed high to ensure I saw the stronger match in a Volvo, not only my first Volvo but also my first SUV. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Volvo XC40

By Nancy on 9/4/2019 at 9:53 PM.

Peter helped us make a decision which car to buy. We had questions whether to purchase a XC40 or a sedan, whether to lease or buy, whether to wait for a car or buy one on the lot. Peter was informative and patient with all of our questions. Ultimately we leased a XC40 that was on the lot.

I would recommend this dealer.