Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and support

By Mili on 12/13/2018 at 2:55 PM. Helped by Michael Froelich.

Michalel was excellent helping me getting the car that I like it, he was very nice and patient with me, he has a great experience and knowledge of the Volvo cars , great person nice to do business with him , Love mi cv-60 2019 thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Customer Service is Not Dead!

By HPulido on 11/12/2018 at 7:11 PM. Helped by Barry Shelnutt.

I have to say smoothest car buying experience I have ever encountered. I am have been looking at what my next vehicle should be and pretty much wanted it all on a limited budget. I had been to a couple of car lots and regretted my approach of being open to sales opinions on what car would work best for my needs. Then I found Barry Shelnutt at Volvo Austin. We talked about my needs and what I wanted and he took me to the perfect match. We looked at a couple of different versions and weighed long term pros and cons. Once we got the price, there was no back and forth, knowing high end of KBB trade in value, I told him what I would accept on my Camry and whilst he inspected that vehicle I pulled up the value on my future Certified XCV60. The internet pricing marked wasn't far off the value and Autotrader had only one lower in NY! They gave me the trade in offer as well as worked with my counter offer on the Volvo that was it. No back and forth, no haggling. In fact, the purchase and finance processes were so streamlined that Barry and I had a chance to visit and really get to know one another while the cleaned my new car up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New XC 60 - Fantastic Experience

By Terry K. King on 11/1/2018 at 8:20 PM. Helped by Michael Frolich.

Volvo of Austin was able to pull forward our existing lease, at a better price in a higher end vehicle for a fantastic user experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sales person Emmitt Vick is absolutely remarkable at his job

By Guy H. on 10/27/2018 at 2:27 PM. Helped by Emmett Vick.

I recently stopped by Volvo of Austin and met with Emmett Vick. I have met a lot of sales people over the years and Emmitt is surely at the top of the list. I was treated with respect and kindness by someone with a wealth of knowledge about the cars he sells; he was an absolute pleasure to be around. Emmett is confident in his product and therefore is not pushy or brash, he has endless enthusiasm and is very forthcoming in sharing his knowledge of even the smallest details of the Volvo cars. I'm thankful I was greeted by Emmett and if you go there I hope you get to work with him too.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold a vehicles with bad brakes and rotors

By CD42 on 10/12/2018 at 5:31 PM. Helped by Berry.

Our salesman’s name was Berry and when I test drove the FJ I told him the brakes were bad. He told me if they were they would change them. When we went to pick the vehicle up he told me they had changed the brakes. Not true! We bought the FJ in July and I should of not had to change the brakes and rotors in early October.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Felt So Taken Care Of

By Ann-MarieR on 10/12/2018 at 12:21 AM. Helped by Emmett Vick.

I ordered a Volvo XC40 in July, which took a couple of months to deliver due to it being a new, popular model. Emmett Vick kept me apprised of where my car was in the delivery process, and when it finally arrived, took such good care of me. He explained the purchase process (which went seamlessly), and more importantly, sat with me in the car and explained everything in a clear and patient manner. He even endured my sense of humor! Emmett made sure I was comfortable with all the features of the vehicle. And most of all, he said if I thought of anything after I left, not to hesitate to call him. I cannot give Emmett a high enough endorsement, and also the dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLENT!!

By Renee97 on 9/10/2018 at 1:14 AM. Helped by Emmitt.

I bought a brand new Volvo XC90 Inscription from Emmitt at Roger Beasley. Emmitt was the BEST salesman I have ever had at a dealership - and my husband and I have owned 10 cars in 20 years. My last car was a basic minivan; no bells or whistles so obviously this car was a HUGE change. Emmitt knew everything about this car and it's complicated technology. He was so helpful and always responded to texts and calls immediately. Thanks to his knowledge of the car, and his ability to explain it's details to me, I was compelled to select the Volvo over the Range Rover and Jaguar SUV. Overall very pleased with the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing was so easy and quick!

By amonch on 9/3/2018 at 10:11 PM. Helped by Emmett Vick, Shannon Stoppenhagen.

I've never had an easier time getting a new car, much less, probably the nicest car I've ever had. I stopped in one day to just look at the S90. I heard it was a wonderful car and I wanted to see it for myself. I was also considering a BMW, but once I saw the S90, I knew that was the one I wanted. I informed my salesman, Emmett Vick that I was just looking and I couldn't move on a car until I turned in my lease that was due in a month. He showed me everything the car could do. His knowledge of the car was impeccable and he didn't pressure me at all. A week later, I found out I could turn in my car early, so late at night, I happened to text Emmett figuring he would call me in the morning. We carried on a conversation right then and he called me the next morning. Emmett and the sales manager, Shannon Stoppenhagen worked with me on my budget and met my price request. I came in the dealership at 2pm and I was out of the sales office, all papers signed, by 3:30!! I can't thank the people enough at Volvo Cars of Austin for making this experience easy and FAST!! Now my wife wants a Volvo as soon as we turn in her Honda next year! What a great dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Impeccable experience -- note new address is 7216 N 1-35

By TXMomPilot on 9/1/2018 at 6:38 PM. Helped by Michael Frohlich.

They've recently moved to the new location at 7216 N I-35 and that's where I visited them to purchase our 2019 XC60 T8. I worked with Michael Frohlich for what was honestly one of the lowest pressure and highest satisfaction car purchasing processes I have ever done. As a married mom shopping for and purchasing the car alone, male salesmen at other places condescended and asked when I'd be bringing my husband in and BS like that. No such treatment here -- Michael and all other staff with whom I interacted were professional, courteous and friendly. The dealership is comfortable and attractive. The process was efficient (yes, an EFFICIENT auto purchase!) and low-stress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ashley77 on 8/30/2018 at 5:38 PM. Helped by Shannon!.

I came in to test drive and then received the best car salesman service I’ve ever had in my life from Emmett Vick. He’s super knowledgeable and always willing to go the extra mile to get you exactly what you are looking for or to answer any question you might have. Definitely go see him if you are considering a Volvo! Both my mother and I, bought our cars from him and we will definitely be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Nletzer100 on 8/30/2018 at 12:25 PM. Helped by Emmett Vick.

Emmett Vick over at Volvo of Austin is a phenomenal individual to do business with. He is deeply knowledgeable about the vehicles and is a great person to execute a transaction with. Post purchase he spent a ton of time walking my wife and I through her new car and getting everything personalized for her. Won’t shop for Volvos anywhere else.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding experience!

By Lovescars on 7/25/2018 at 6:06 PM. Helped by Emmett Vick.

Had the recent great experience of dealing with Emmett Vick while considering my next ride. Emmett seeks to match a car precisely to a client’s needs, with an educated and personal approach second to none. He is passionate about cars and driving and therefore is able to discuss a wide variety of vehicles, as opposed to knowing a lot of information on just one line of cars. Cannot recommend highly enough. We arrived 90minutes before closing and he stayed with us til well after closing time to ensure we had the chance to drive everything that interested us. I learned more about general advances in technology in one visit with Emmett than all the other car dealer visits combined. He is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the 8 hour drive!

By Kellee123 on 8/18/2017 at 1:21 AM. Helped by Emmett Vick and John Lank.

It was a true pleasure to work with Emmett Vick on the purchase of my XC70 Wagon purchase. We communicated for nearly 2 weeks comparing multiple wagons they had on the lot in Austin. When I was finally ready to pull the trigger on the purchase, Emmett executed everything for us before we even arrived! Emmett was actually out of town at a family funeral the Saturday we drove in. He set us up with John Lank who was also such a nice guy and a pleasure to work with. This was our second purchase from Volvo of Austin (formerly Roger Beasley Volvo) and we will make the drive again in the future when we are ready for another wagon! Emmett will be the man that we call for another easy peasy car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, no pressure, knowledgable

By Hristo on 6/24/2017 at 4:07 PM. Helped by Emmett Vick.

Had great experience purchasing a Volvo XC90 2017 - with help from Emmett Vick. Two test drives, absolutely no pressure to purchase the vehicle. Was able to perform direct comparison against competitor vehicles - Audi, Infinity, etc. If you are looking for a simple, straightforward way to purchase a vehicle then Volvo Austin + Emmett is an excellent place to check out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best Sales Person I Have EVER Met

By zlillge on 6/17/2017 at 5:23 AM. Helped by Emmett Vick.

I have purchased many vehicles over the years and dealt with many sales people. I have come to know what I like and dislike. My sales person was Emmett Vick, he was AMAZING. He made me feel valued and that I was a priority. I live out of town and when I got to the dealership everything was ready to go, I was literally in and out. He did however take his time explaining the many features of my new XC90, Emmett even encouraged me to call or text him on his personal cellphone if I had any questions about my new car. He has been fabulous! If you are in the Austin area, I highly recommend stopping by to see Emmett at Volvo Cars of Austin!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Very rude service department

By not buying a volvo ever again on 10/20/2016 at 10:19 PM. Helped by Service team.

I got a 2017 XC90. XC90 cars are riddled with issues and there is also a recall on the car which I was not made aware of at the time of purchase. When I contacted the service team, to fix the issues on the car, they were not at all helpful. There was no loaner car provided and I was asked to wait until the car got fixed. The best he said he could do in his own words was offer "free coffee". Terrible service experience. Would not recommend going to this dealership. Please don't get the XC90. Its a great looking car riddled with issues.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy with my purchase and my dealer was fantastic

By Lizstripe on 7/26/2016 at 2:41 PM. Helped by Michael Frohlich.

I walked in knowing exactly what I wanted and was in and out with my new dream car! Michael Frohlich went above and beyond for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable and Not Aggressive

By SusanaG on 6/2/2016 at 7:17 PM. Helped by Michael Fröhlich and Shannon Stoppenhaggen.

I have been looking at XC70 for a year. I searched on all the websites and found Roger Beasley. Their prices were lower. Finally, asked for a quote on an XC70 and it was the best price. Michael Frohlich called and gave us a good deal on the volvo and our trade-in. I drove to volvo and bought the car. The Sales Manager, Shannon, didn't sell me anything I didn't need. Shannon and Michael were two good representatives of Roger Beasley! I would buy another volvo from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant experience - No pushy salesman!

By hjchristie on 5/2/2016 at 5:57 PM. Helped by James Hicks.

My car was totaled so I was on the search for a new one. I test drove almost every car out there (Honda, Toyota, Nissan, Mazda, BMW, Audi, Acura, Subaru, Mercedes and Volvo). After going back and forth between two different makes and models, I chose a Volvo XC60. A big thanks goes out to James Hicks of Volvo Austin for patiently helping me. Overall, I loved my experience -- especially that nothing was pushed on me that I didn't want. Thank you! Only thing I would note is their dealership's building is out of date BUT they are supposed to break ground soon on a new dealership. So that's a plus! :)

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
2   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Bad Salesperson

By SBLOUNT01 on 3/8/2016 at 12:08 AM. Helped by Linda.

We had purchased a Volvo from Roger Beasley before, but, unfortunately, would not recommend Salesperson Linda. We went back to Roger Beasley, but Linda just seemed that she was more worried about her commission than making the whole shopping experience pleasurable so we took our business elsewhere.

I would not recommend this dealer.