Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.3  
Quality of Work
4.5  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great Test Drive

By Dennis and Nancy on 11/18/2017 at 6:03 PM. Helped by Luis Monacada.

My wife and I visited IA Volvo of Orland Park for a test drive on a 2018 XC 60 Inscription. Luis Monacada took us on the road and expertly showed us all of the features / capabilities the vehicle has to offer and deserves a 5 Star Rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Sales Personnel.

By Cynthia Holden on 11/16/2017 at 7:41 PM. Helped by Luis Moncada.

I was sitting in the showroom waiting for my mom's car to be serviced. I walked around and spotted the "car of my dreams". Yes, I am in the market for a new car. No, I was never going to purchase a Volvo...until Luis Moncada sold me on the S90 T6 INSCRIPTION. Luis patiently explained the difference between the Inscription and the Momentum. I am planning to purchase one within the next 2 months. Too bad for Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience

By Lbruck123 on 11/6/2017 at 9:53 PM. Helped by John Fasano.

Recently bought a used Volvo XC90 from them and they were great! Would highly recommend to friends and family! Will be making future purchase with them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Luca on 11/11/2017 at 2:05 AM. Helped by Jordan Bania, Jon Fasano.

I had a great buying experience. Jordan was extremely friendly and wonderful to work with. She was incredibly patient with me throughout the purchase process. I never felt pushed. Additionally, I worked with Jon. Jon was also very friendly and easy to work with. Both were also very responsive whenever I had questions. I would for sure recommend this dealership to others looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Lny21 on 11/10/2017 at 5:36 PM. Helped by Steve.

Steve Peterson was a friendly, courteous, and helpful sales person. I am very happy with the service and help I received in the purchase of my new vehicle! I would recommend going to see Steve to purchase you next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Steve Peterson; Experience and Knowlege

By NancyP on 11/8/2017 at 12:48 AM. Helped by Steve Peterson.

As a single, hardworking mom of 4....trust is important to me along with spending my money well. Steve Peterson was our sales guy, he was very understanding and knowledgeable, humorous, spending our money wisely; looking for the best bang for our buck....he even gave my youngest son, Joe a quick course on driving a stick. I would trust and recommend Steve Peterson for his experience and outstanding customer service. Thanks Steve!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service from Steve Peterson

By Krystal on 11/7/2017 at 4:53 PM. Helped by Steve Peterson.

Steve helped me purchase my first car. My vehicle was literally falling apart at the wheels. He was so concerned for my safety he convinced his higher ups to let me trade in my crap vehicle for $1000 to cover the downpayment on my brand new car because he didn't want me driving my vehicle at the time any longer as a safety concern. This was a huge financial weight off my shoulders. Steve spent 6+ hours with me that day. He really goes above and beyond and caress for his customers. Took the time to explain everything in detail to me as far as paperwork and the process. Even helped me with the insurance. Great guy!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superior Customer Service

By sflo on 11/6/2017 at 9:58 PM. Helped by Jordan Bania.

I was wowed by her customer service, i came a long way to come to this dealer and was extremely impressed on how i was treated. I felt like she really wanted to go out of her way to help me find the best deal. And her knowledge of her inventory to find me the best product was outstanding!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Experience

By Raezack on 11/6/2017 at 9:39 PM. Helped by Jordan Bania.

I had the best experience with one of your employees. She was friendly, smart and knowledgeable about the company and the cars. I felt very at ease working with her through this experience. My very first new car. You should hire more woman like her. Thanks for everything Jordan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HANDS DOWN THE BEST OF THE BEST

By James T. Simmons on 11/6/2017 at 9:03 PM. Helped by Jordan.

I had came into this dealership as a new customer. I was greeted at the door by a very professional female saleswoman by the name of Jordan. Since the minute I walked in, until the minute I left, I was treated with the up most respect and courtesy. she had all the answers to any questions and concerns I had. I've never met such a driven and highly motivated saleswoman, until I met Jordan at Volvo. Jordan has endless knowledge of the Volvo brand. She went on to explain all of the vehicles options, equipment, as well as all the trim levels, which made my visit quick and to the point, wasting no time. Jordan was very confident in her brand. Jordan made sure that all of my needs and wants for a vehicle sale were met. Making my decision extremely easy. I left the dealership with a master degree in Volvo vehicles, due to Jordan's extensive knowledge in her brand. Jordan and her team of co-workers made my experience at Volvo 2nd to none. I will forever buy cars from Jordan at volvo of Orland Park!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Quality of Service from Beginning to End...never again

By XC90 Owner on 8/24/2017 at 4:44 PM. Helped by Kathy and Service Desk Manager - Joe.

Unfortunately you cannot trust what the repair service area says/quotes when getting service on your vehicle here. When arriving to make payment, the two times I went there, it exceeded what was agreed on in the diagnosis callback. One of the charges was +300.00. The Service Desk personnel will swear they called with the updated charge. Please don't think to get the manager involved, the attempt laced with canned service speak with no substance. Be prepared - getting the vehicle back at the estimated day the Repair Dept. stated will also an adventure. I live in the S. Suburbs, but am forced to take may vehicle to the near North Side for service because the experience, though expensive and time consuming, is thorugh, clearly stated and efficient. Lastly, the two friend including myself who TRIED to initially buy vehicles from this location (remember we are all South Suburban residents) had such a bad experience with miscommunication within the Sales Dept., two of us purchased from North Chicago and the third person ordered his on-line, traveled overseas to pick it up (wonderful experience) and drove it to where it would be shipped to the US. Most of you wont believe my few accounts at this location, so do what I did - try them, rate your experience from beginning to end....if your total experience is not to the standards that you hold for the purchase of your vehicle, give them the benefit of doubt - consider it a fluke, then try them again and hopefully you will come to your own conclusion.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

I took my Volvo to have a part replaced. I have made 3...

By Volvo1978 on 10/29/2013 at 2:41 PM. Helped by Joe and Parts Manager.

I took my Volvo to have a part replaced. I have made 3 trips 1st to pay for the parts , 2nd time to have the part put on the car which was the wrong part - 3rd time to have the part put on. Well now there is a missing part for the car. So I called the service dept to see why that part was never ordered after being placed into Joe's vociemail 5 times in 1 day I got a return call from a semi rude JOE. Not my fault you are short staffed as I was advised. Joe said I did not ask for the cover to be ordered, I advised the part and service that i need the whole thing replaced its not my place to know with the parts need to ordered. So today I called back and spoke with the partys manager and I was advised I need to come back again and pay for the part before they will order it. I Asked the part manager why is not was ordered in the 1st place and he said you did not ask for it. If I am replacing the whole thing would that not be included. Custimer Service is very poor here. They would not odered the18 part without me coming up there to pay for it. I am not driving back to this delaer another 2 time to have this issue correct. I will take my car to Volvo of Lisle. I have been a customer here for 8 Years. I will never set foot in this dealer again. My new volvo in the spting with come from a different dealer that is FOR SURE. Very Unhappy Customers

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Price

Called up Volvo and spoke to a wonderful Service Advisor...

By MsBuxx on 8/3/2013 at 4:16 PM. Helped by Joe Klimek.

Called up Volvo and spoke to a wonderful Service Advisor named Joe. He guided and advised me as a professional would do. I brought my car in and rolled out the next day in my S80 happy as can be! I will always bring my car in for authentic Volvo service and hope I have Joe to take care of me each and every time! Great job team Volvo or Orland Park!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The International Autos Volvo dealership in Orland Park...

By nelsonroyc on 8/10/2012 at 2:30 PM. Helped by Kevin Kuhrt, Jememy Netzer, Mark Wilson and Billie.

The International Autos Volvo dealership in Orland Park has proven to me that quality and customer service is alive and well. I bought my Volvo there in 2008 and because of the customer care and service that I received, I bought one for my wife as well. The service staff consisting of Kevin Kuhrt, Jeremy Netzer and Mark Wilson are outstanding. I am always greeted in a professional manner and the service they provide is top-notch. My wife recently had a problem where her car wouldn't start. She called Volvo and the service department dispatched a service truck out to her immediately. They brought her car into the dealership, made sure she was OK and returned it to her within an hour. All of the service people should be commended for their outstanding concerns, service and professionalism in their job. They are one of the biggest assets in the dealerships operation and I will always buy a Volvo from them in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have never more confident and pleased with the service...

By nelsonroyc on 5/1/2012 at 5:15 PM. Helped by Kevin, Mark, Rose, Jeramie, Billy, Art.

I have never more confident and pleased with the service that I have been provided with from the dealership. They know me on a first name basis, know the history of my car and always offer the best suggestions to keep it in excellent shape. From Art the sales person, to all of the service people to Billy the porter, I feel special every time I bring my car in for service. My wife had a problem when I was out of town recently and she called I.A. for support. They called a tow truck for her, analysis'd the problem and had her on her way within hours. All made sure that she was taken care of in a very professional manner that my wife had nothing but praise for this outstanding group of people. I will always buy my cars from this company and know that I am important to them.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I was very happy with the sales associate. He was kind...

By mbourrell on 4/1/2012 at 6:06 PM. Helped by Scott, Ray.

I was very happy with the sales associate. He was kind and helpful. He did everything he could to accomodate my wants. However, I was not happy with the finance associate. I live in a different state and when he figured my taxes he did them wrong. I had to go back to the dealership to resign all the paperwork a week later. Then he ended up over charging me $530. It took several phone calls and visits to get my money back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have worked with this dealership for a number of years...

By J. De la Cruz on 4/1/2012 at 5:35 PM. Helped by Jeremy and Kevin from the Volvo service dept.

I have worked with this dealership for a number of years and I have always received excellent service from them especially from Jeremy and Kevin.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Last year my Volvo wagon had a leak in one of the tires. ...

By lovemyvolvo on 3/30/2012 at 7:23 PM. Helped by I don't remember.

Last year my Volvo wagon had a leak in one of the tires. I had 25,000 miles on the car. After waiting 90 minutes, my tire had been replaced w/ a new tire of the same brand. While I was paying my bill, I was informed that the other 3 tires all looked bad. So, they were lousy tires to begin with that were on a vehicle I paid $36,000 for. I asked why I wasn't told this before the tire was replaced because I would have chosen a better grade tire. 6 months later, I went to NTB and got 4 new Michelin tires. Last month I was in for service for a warranty item and stated that my warranty would be running out soon and would they please check the car over real well. Instead, they tried to sell me an extended warranty. Tacky lack of diplomacy.

I would not recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Every Time I come in for service I get "bent...

By fjtraina on 3/30/2012 at 6:54 PM. Helped by 6.

Every Time I come in for service I get "bent over" on the price. I can easily afford a new Volvo but I can not afford to service it. Try to get out of that place after routine service without paying $500.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were very cordial towards me and respected me. I had...

By klinmore on 2/25/2012 at 6:53 PM. Helped by 2.

They were very cordial towards me and respected me. I had a trade in and it turned out that they gave me more than I expected. They also had this program that gave me more money just for trading in my Lexus. They were able to get my payments to an amount I can afford. The finance manager was very helpful.

I would recommend this dealer.