Dealer Reviews

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Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

I took my Volvo to have a part replaced. I have made 3...

By Volvo1978 on 10/29/2013 at 2:41 PM. Helped by Joe and Parts Manager.

I took my Volvo to have a part replaced. I have made 3 trips 1st to pay for the parts , 2nd time to have the part put on the car which was the wrong part - 3rd time to have the part put on. Well now there is a missing part for the car. So I called the service dept to see why that part was never ordered after being placed into Joe's vociemail 5 times in 1 day I got a return call from a semi rude JOE. Not my fault you are short staffed as I was advised. Joe said I did not ask for the cover to be ordered, I advised the part and service that i need the whole thing replaced its not my place to know with the parts need to ordered. So today I called back and spoke with the partys manager and I was advised I need to come back again and pay for the part before they will order it. I Asked the part manager why is not was ordered in the 1st place and he said you did not ask for it. If I am replacing the whole thing would that not be included. Custimer Service is very poor here. They would not odered the18 part without me coming up there to pay for it. I am not driving back to this delaer another 2 time to have this issue correct. I will take my car to Volvo of Lisle. I have been a customer here for 8 Years. I will never set foot in this dealer again. My new volvo in the spting with come from a different dealer that is FOR SURE. Very Unhappy Customers

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Price

Called up Volvo and spoke to a wonderful Service Advisor...

By MsBuxx on 8/3/2013 at 4:16 PM. Helped by Joe Klimek.

Called up Volvo and spoke to a wonderful Service Advisor named Joe. He guided and advised me as a professional would do. I brought my car in and rolled out the next day in my S80 happy as can be! I will always bring my car in for authentic Volvo service and hope I have Joe to take care of me each and every time! Great job team Volvo or Orland Park!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The International Autos Volvo dealership in Orland Park...

By nelsonroyc on 8/10/2012 at 2:30 PM. Helped by Kevin Kuhrt, Jememy Netzer, Mark Wilson and Billie.

The International Autos Volvo dealership in Orland Park has proven to me that quality and customer service is alive and well. I bought my Volvo there in 2008 and because of the customer care and service that I received, I bought one for my wife as well. The service staff consisting of Kevin Kuhrt, Jeremy Netzer and Mark Wilson are outstanding. I am always greeted in a professional manner and the service they provide is top-notch. My wife recently had a problem where her car wouldn't start. She called Volvo and the service department dispatched a service truck out to her immediately. They brought her car into the dealership, made sure she was OK and returned it to her within an hour. All of the service people should be commended for their outstanding concerns, service and professionalism in their job. They are one of the biggest assets in the dealerships operation and I will always buy a Volvo from them in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have never more confident and pleased with the service...

By nelsonroyc on 5/1/2012 at 5:15 PM. Helped by Kevin, Mark, Rose, Jeramie, Billy, Art.

I have never more confident and pleased with the service that I have been provided with from the dealership. They know me on a first name basis, know the history of my car and always offer the best suggestions to keep it in excellent shape. From Art the sales person, to all of the service people to Billy the porter, I feel special every time I bring my car in for service. My wife had a problem when I was out of town recently and she called I.A. for support. They called a tow truck for her, analysis'd the problem and had her on her way within hours. All made sure that she was taken care of in a very professional manner that my wife had nothing but praise for this outstanding group of people. I will always buy my cars from this company and know that I am important to them.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I was very happy with the sales associate. He was kind...

By mbourrell on 4/1/2012 at 6:06 PM. Helped by Scott, Ray.

I was very happy with the sales associate. He was kind and helpful. He did everything he could to accomodate my wants. However, I was not happy with the finance associate. I live in a different state and when he figured my taxes he did them wrong. I had to go back to the dealership to resign all the paperwork a week later. Then he ended up over charging me $530. It took several phone calls and visits to get my money back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have worked with this dealership for a number of years...

By J. De la Cruz on 4/1/2012 at 5:35 PM. Helped by Jeremy and Kevin from the Volvo service dept.

I have worked with this dealership for a number of years and I have always received excellent service from them especially from Jeremy and Kevin.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Last year my Volvo wagon had a leak in one of the tires. ...

By lovemyvolvo on 3/30/2012 at 7:23 PM. Helped by I don't remember.

Last year my Volvo wagon had a leak in one of the tires. I had 25,000 miles on the car. After waiting 90 minutes, my tire had been replaced w/ a new tire of the same brand. While I was paying my bill, I was informed that the other 3 tires all looked bad. So, they were lousy tires to begin with that were on a vehicle I paid $36,000 for. I asked why I wasn't told this before the tire was replaced because I would have chosen a better grade tire. 6 months later, I went to NTB and got 4 new Michelin tires. Last month I was in for service for a warranty item and stated that my warranty would be running out soon and would they please check the car over real well. Instead, they tried to sell me an extended warranty. Tacky lack of diplomacy.

I would not recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Every Time I come in for service I get "bent...

By fjtraina on 3/30/2012 at 6:54 PM. Helped by 6.

Every Time I come in for service I get "bent over" on the price. I can easily afford a new Volvo but I can not afford to service it. Try to get out of that place after routine service without paying $500.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were very cordial towards me and respected me. I had...

By klinmore on 2/25/2012 at 6:53 PM. Helped by 2.

They were very cordial towards me and respected me. I had a trade in and it turned out that they gave me more than I expected. They also had this program that gave me more money just for trading in my Lexus. They were able to get my payments to an amount I can afford. The finance manager was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I have had in many 7years of car...

By Rick F on 1/29/2012 at 11:43 AM. Helped by 2.

The best experience I have had in many 7years of car buying they made it simple and quick. The salesman and the finance manager worked quickly and together. The only time I saw the manager of the store was after I made the purchase and he came up to me and thanked me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Walked in looking to purchase a new XC90 and was greeted...

By 44815 on 1/23/2011 at 3:51 PM. Helped by Brian?.

Walked in looking to purchase a new XC90 and was greeted by an elderly salesman who seemed uninterested in helping me. I asked him about a vehicle I had seen on their website, and his response was "well, are you going to buy, or are you just looking?" I am a 31 year old man who has bought over 10 cars from dealers of different makes and models. I could not believe how rude this gentleman was. He tried to locate the vehicle, but found it was being viewed by another customer. I asked him to see a comparable vehicle and he said he would try and find one. 10 minutes later I still found myself waiting for him to return. I just got up and left. I wouldnt reccomend this dealer to anyone. I worked in dealerships for 10 years, and have NEVER been treated as bad as I have at International Autos in Orland Park. There is no customer service whatsoever, and it seemed like I was just inconveniencing them. I would rather drive to the east coast to buy a car than to buy from here.

I would not recommend this dealer.