Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We're newbies to Volvo & staff here is honest and attentive.

By JMG2018 on 6/30/2018 at 4:08 PM.

After spending over a month looking at other car brands, we purchased our 2016 XC60 last month. We researched the brand and dealership reviews in advance and selected our dealership and salesperson based on the reviews we found. We waited until now to add our review in order to capture our overall experience. We were fans of another brand but now we are newbies to Volvo. We really like it! We can honestly attest to the professionalism, attentiveness and kindness of the staff in this dealership. Harry Peek assisted us with the purchase and was very patient with us throughout the process. Ron Belson processed our paperwork and it was indeed a pleasant experience. There were no surprises after our initial signature. The service afterwards was excellent, Eric Hand was very attentive. The service included a oil change and replacement a couple of parts under warranty. The only matter we were a bit disappointed with is that the used car could of been detailed better for the purchase but other than that our overall experience was and has been excellent. -John & Marie G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Seeing what Volvo offers in the XC60, they're hard to beat!

By naples nick on 6/29/2018 at 7:19 PM.

I was looking a three other manufactures and went to Volvo first, and it stopped there. The no pressure approach and car won me over.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Volvo S90- just WOW

By K9CRZ on 6/25/2018 at 9:15 PM.

My first stop in the car shopping process started at Naples Volvo... and it ended up being my last stop. I worked with Robert Dorsey who patiently presented the many features of the different models. I didn't feel pushed or expected to purchase. I was given all the time I needed. It's obvious Robert takes great pride in his job and the Volvo vehicles. I was also considering an Audi or Genesis. My new S90 is the most amazing ride I tested and the safety features make me feel safer than I ever have in a car. I absolutely LOVE my new car and I doubt I will ever drive anything else. It's beautiful, speedy and comfortable as one could want. Blows away my previous Lincoln. Robert, thank you so much for being amazing and answering all my questions pre and post purchase. EVERYONE I came in contact with at Naples Volvo was kind and respectful. It really was a great experience and I AM A VERY HAPPY 1ST TIME VOLVO OWNER :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience we've ever had!

By julesInParadise on 6/15/2018 at 11:02 AM. Helped by Genesis Lucio, Service Coordinator.

NEW first time Volvo car buying experience was --friendly, pressure free, honest, very educational. They are very service oriented. They encourage to ask questions and provided answers. Other dealers should follow their example. Our Sales Consultant, Carolina Hernandez and their Service folks were very helpful in getting us setup and familiar with all the new technology and safety features that the XC60 has to offer. The XC60 is the perfect SUV. Definitely a cut above the rest we looked at! Thank you Volvo Cars of Naples!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Lex1210 on 6/13/2018 at 6:52 PM.

We recently purchased an Tc 90 from Harry. We absolutely love the car and cannot say enough about the outstanding customer service and knowledge of everyone at the dealership. We will definitely purchase another vehicle from Volvo of Naples in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Very friendly

By Churchnaples on 6/3/2018 at 11:37 AM.

Very accommodating! Tyler was a pleasure to work with. He was willing to show us many different cars. Never felt he was frustrated with us. For a new model he knew the car well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Pauly1119 on 5/29/2018 at 11:42 PM.

I purchased a used car from this dealer and could not be happier. Joe Russo was my agent and was very responsive and kept in contact with me till the deal was done. Would absolutely recommend them and hope to do business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By mk on 5/29/2018 at 7:15 PM.

I just purchased a 2018 XC60 thanks to our Sales Representative Carolina. She was terrific - from the search for the exact vehicle we wanted to the test drive, explanation of features and not being pushy for us to decide on the spot. We had been to other dealerships and from the moment we entered the showroom, Volvo Cars of Naples was the best to work with. Everyone we met there has been friendly, knowledgeable and helpful. Carolina has been great during the search process, during the purchase process, delivery and now after we own it. Carolina and Chris helped us through programming some of the features to the settings of our liking. Carolina is totally devoted to making sure we are happy with our purchase and will support us through the learning process for all the features. I will refer any of our friends who are in the market for a new car to Volvo of Naples and especially to Salesperson Carolina Hernandez.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have had in a car dealership

By Brynnb on 5/27/2018 at 8:50 PM.

I recently leased an XC90 and Spencer Suddeth was who helped me. He Was extremely knowledgeable and far from pushy. The dealership was impeccable and everyone extremely friendly. Spencer went above and beyond to accommodate me and my schedule, offering to meet me with the car I was thinking of getting. I was also able to text his personal number when I had time between my kids and work. I would absolutely recommend Spencer at Volvo, and purchase from him again. The entire experience was enjoyable

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Above and beyond

By ZoomZoom on 5/26/2018 at 1:08 PM.

We showed up a few minutes before closing "just to look" at a used car on their lot. Ended up purchasing it after much sole-searching. Kept everyone there late, but never heard a complaint or detected any attitude. Salesperson was especially wonderful, helpful, and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By ORLNaples on 5/22/2018 at 1:48 AM.

Purchased new 2018 Volvo XC60 - Sales team did a great job locating the car I wanted with all the features I was looking for! The team made the buying experience very enjoyable for me and my wife.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people, new location and great cars

By Denise1 on 5/20/2018 at 1:19 PM.

Just purchased a new xc60 and love It! Great people to work with...friendly, positive attitudes and no pressure. Our third new Volvo and certainly not our last. ,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By RR1979 on 5/20/2018 at 1:20 AM.

I went in looking at a Volvo I seen online with my finance company and Harry was very attentive from the second I met him. They were very busy but he made me feel like I was the only person who mattered. First time buying a luxury car and more than I have ever spent on a car buy made it worth and I will be back for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional sales personnel

By Wally727 on 5/3/2018 at 11:54 PM.

My son and I had an exceptional experience at Volvo car of Naples. Spencer and Tyler made our experience very special and hassle free. From following up with our question and going above and beyond to get us everything we needed to get the vehicles we wanted. Couldn’t have asked for a better team to get us in our very first Volvo’s. In addition the special attention and dedication for us to be able to navigate thru all the awesome features our vehicles has. Highly recommended this awesome team and dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Volvo Cars of Naples

By Love that Volvo on 5/5/2018 at 11:03 PM.

Volvo Cars of Naples Review It is with great pleasure that I am writing this review on the Volvo dealership in Naples, FL and especially the salesman, Spencer Sudduth. After reading about and researching the new Volvo XC40, I decided this was the car I wanted. Unfortunately, there were none to be had in dealerships near me. I went on line and found that Naples, FL had several, so I contacted them and that was the start of a very pleasant experience. They had the exact car I wanted and Spencer couldn’t do enough to make that vehicle mine - from driving 4 hours to deliver it, to helping with the insurance broker and renting a car to drive 4 hours back to Naples. He also continues to keep in touch to answer any questions and to give instructions on the many capabilities of this vehicle. I highly recommend Volvo Cars of Naples and of course, don’t forget to ask for Spencer Sudduth for your sales person. If you have never owned a Volvo, make Volvo your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful sales person!!!!

By Tracie boodle on 5/3/2018 at 10:37 PM.

My husband & I had the BEST EXPERIENCE @ Naples Volvo!!!!! Our salesperson was Carolina, she was fantastic!! Made the whole process so easy! We are now Volvo people for life!! We will never go to another dealership other than Volvo of Naples Florida.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of Pre-owner car

By silverXC60 on 4/28/2018 at 1:13 AM.

I was looking for a previously-owned XC Volvo. Initially they had a nice car with low mileage, but I didn't like the black interior. I asked the salesman to keep an eye out for a similar one with a lighter interior. He kept in touch with me, had one or two which didn't fit the bill, but last week the right one came along, he called and it is now in my garage. Seamless and the salesman (Alex) was extremely helpful and took care of everything in a nice way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch Car dealership

By jtennis20 on 4/25/2018 at 6:20 PM.

Very easy to do business withCarolina was very professional .Spencer was very knowledgeable in explaining the features of the XC90 that i bought. i was happy with the overall experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New location with well-informed, low-key staff

By Denny on 4/24/2018 at 10:12 PM.

I was comparison-shopping among 4 brands for a small luxury SUV/crossover. Volvo of Naples had superior cars at competitive prices, and their sales staff was low-key. I leased a new XC40 from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volvo Cars of Naples Exerience

By wmjfrey on 4/24/2018 at 9:49 PM.

I saw an add on Cars.com for a used 2013 Lexus. I decided to visit the dealership on a Thursday afternoon. I was greeted by a sharp young man, Robert Dorsey, a recent US Air Force returnee, which was given away by his continually calling me "Sir". He was charming and professional. I couldn't help admire the fact that we have some really good kids guiding the future of our country. Robert told me to come back anytime and he would have car detailed and in front of the dealership ready for a test drive. I did some research on the car, mainly the Car Fax report, and I noticed that Volvo Cars of Naples had put new tires and battery on the car and had inspected it thoroughly. So on Saturday, I called Robert and asked him to get the car ready for a test drive. The rest was easy. I drove the car and decided to purchase it for cash, no trade in. The closing was fast and easy. It was like I had a cheering section. It was all hands on board to get the insurance coverage, paperwork, payment and dealer service options. I left a deposit on Saturday and paid in full the next Tuesday and off I went. Robert has followed up with a phone call asking me how I was doing and today I received a personal handwritten note from him and other members of the dealership thanking me for my business. I couldn't ask for more. Great place. There was never any pressure of any sort. It was a pleasure. I wish them great success.

I would recommend this dealer.