Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick & easy, painless process.

By saselc1 on 5/4/2019 at 4:26 PM. Helped by Cody Colosimo.

We had the pleasure of working with Cody Colosimo. He was super informative of the truck we drove. Great energy & made the whole truck-buying process incredibly painless. We highly recommend him, & the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Professional, friendly, team

By Artemis on 5/1/2019 at 6:09 PM. Helped by The used car manager.

My son and I went to the dealership to just "look" for a car for when my current lease was up. Ashley Ferdinand and his team were very helpful in resolving my issue and getting me into the new Volvo XC90 that I wanted right away. The only thing I would suggest for improvement would be for the team to be upfront and informative of Volvo manufacturing promotions. I had to bring this information to the team which created an environment of a little distrust on my part. Over all, I would suggest Ashley and the team to people I know, yet advise them to do their own homework as well for getting the fairest price for the vehicle they are looking to purchase. I gave them 4 stars which I always do when filling out a survey since I save the 5th star for people who go above and beyond. They are still an excellent deanship and I would buy from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Purchase

By HenryN on 4/29/2019 at 8:40 PM.

Very happy with my car purchase experience at this dealership. Everyone was friendly and professional. Tyler was especially very helpful. First time for me to purchase the car sight unseen from far away. Tyler and staff helped put together the package, met me and delivered my beautiful car at a nearby airport. Will be back for future car purchase and would highly recommend to anyone. Great prices and amazing staff!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Volvo cars of Naples

By Mel78 on 4/26/2019 at 11:31 PM.

Best experience and it all started with Spencer Suddeth. From start to finish ( and it all started with a response to an email inquiry)Spencer was an absolute gentleman, a man of his word, and most of all honest which is hard to find in a car salesman. Spencer also went above and beyond to help me purchase this car including coming in on his day off and having the car detailed and serviced prior to purchase! And the car I purchased wasn’t even a Volvo! This was by far the best car buying experience I’ve ever had. I can’t recommend, or thank Mr. Suddeth enough for the hard work and effort he put in to help me purchase this car, as well as Joe Pitingolo ( I do hope that cardinal stops flying into your window) and Theresa Milhizser for the follow up call. Amazing car buying experience! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Perfect!

By suvguy on 4/18/2019 at 3:59 PM.

We had shopped a few comparable SUVs and had a plan in mind. However, after viewing all the options , we selected an XC90 to fit our needs. We arrived at this selection with the help of a friendly and knowledgeable sales staff. No pressure sales pitch just answered our questions. The delivery phase was handled in the same manner as the presentation of all the options was very detailed. Great product, great staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Happy Customer on 4/12/2019 at 12:10 PM.

My husband & I had a wonderful experience dealing with sales agent Tyler Biffer. He was extremely knowledgeable & not a "high pressure" sales person. I would highly recommend Volvo Cars of Naples & Tyler. It was a wonderful car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Joe on 4/8/2019 at 11:13 AM.

First of all, the car is excellent and the price was very good. There was no hard sell. The whole process to pick up the car was only about an hour. Carolina was very knowledgeable and did a great job explaining all of the features of the car. I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Listening to the customer

By Volvo fan on 4/6/2019 at 10:36 PM.

Carolina Hernandez was an exceptionally helpful agent. More listening than selling, she quickly understood the perspective of my wife and myself and simply made our new purchase happen. We did not anticipate at first that we would be buying that day, but quickly realized that this was our car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Responsive and gently mannered

By RPRIORE412 on 3/30/2019 at 2:22 PM.

Carolina was delightful.. knowledgeable and gentle in her manner. Very patient with an 84 year old and his wife. Friends are in awe with S60. Have shared with them my great experiences at Volvo and in particular with Carolina and Joe. Good luck in your new location.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A pleasant experience

By Margaret on 3/26/2019 at 3:29 PM.

We made several visits to Volvo Cars of Naples. Each time everyone was friendly and happy to answer any of our questions. They helped me find exactly the car I wanted. Tyler was responsive to my emails. It was altogether a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By CJ on 3/21/2019 at 10:18 PM.

Carolina Hernandez and Joe Parisi worked together to get us our dream car. They made the process short and sweet and we received our beautiful car way ahead of schedule. We will definitely go back to Carolina for our next car. Thank you !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Volvo experience

By Les s on 3/12/2019 at 4:40 PM.

This was third car I purchased with Tyler’s help. He is tenacious and helped us find the exact car we wanted. I wholeheartedly recommend him t anyone seeking professional service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always Satisfied

By Vic M on 3/9/2019 at 3:02 AM.

The whole team there is service oriented. I have dealt with luxury car dealers for many years now. They rate among the best in my experiences

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Well pleased

By Judy Price on 3/6/2019 at 4:29 PM.

Mark did a very good job of taking care of ALL my present questions. I'm sure there will be more. He is an Excellent sales man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By bbuczko on 3/4/2019 at 6:54 PM.

The staff at Volvo cars of Naples were excellent to deal with. We had a couple of concerns with the used car we purchased and they were more than welcome to check it out again after we had brought it home. Our salesperson Carolina was a pleasure to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By MarkO on 2/21/2019 at 1:19 PM.

Don't hesitate to work with the team at this dealership, including Spencer, who did an outstanding job! Very happy with the experience and my wife LOVES her new car, which we purchased sight unseen..phew! :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service!

By Naples, Tom123 on 2/9/2019 at 3:46 PM.

I just purchased my first Volvo and it was an easy and pleasant experience. In particular, Mark Guilbault’s style and follow-ups made a difference and moved me to buy my Volvo (vs. a competitor car). As the Sales Manager, Joe Pitingolo, demonstrated his commitment to customer service and satisfaction, which I appreciated. I would recommend Volvo Cars of Naples to anyone interested in purchasing a great car from great people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer I have ever purchased from!

By providan on 1/26/2019 at 8:01 PM.

They are polite, not pushy, meticulous with the vehicle and it's a beautiful showroom and offices. I would recommend this dealership to friends & family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Volvo girl, Karen on 1/25/2019 at 7:58 PM.

I recently leased my second Volvo from this dealership. I decided to lease another Volvo because of the superior product, a 2019 S60, and the excellent customer service. My new Volvo is sporty, has all the safety features I need and has a great infotainment system with a touch screen. Everyone was very helpful in the leasing process including the General Manager, Joe Parisi, the Sales Manager, Joe Pitingoli and the Sales Consultant, Carolina Hernandez. I would highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent Volvo Dealership

By teddy2019 on 1/25/2019 at 5:23 PM.

Recently bought my first Volvo, an XC40, from Volvo Cars of Naples. I had an excellent experience. Tyler was my sales agent and he was patient, knowledgeable and very easy to work with. I also appreciate that he has reached out to me on several occasions to be sure that I'm enjoying the car and have no questions. Everyone that I encountered at this dealership was a pleasure to deal with.

I would recommend this dealer.