Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2  
Friendliness
5  
Overall Experience
2  
Price
2  
Quality of Work
5  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

3.6  

3   Customer Service
5   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

Picking my pocket

By Disgruntled on 3/23/2019 at 5:31 AM. Helped by A lady.....

How come every time I bring my vehicle in for service and EVERY time they find something that needs to be fixed? I took it elsewhere for another opinion and the mechanic there showed me that what was ‘leaking’ was minor, and a very common occurrence. It was not necessary to fix it at this point and he told me when it would be necessary to fix it. His quote was 1/2 of what Volvo was charging. This mechanic also went through the vehicle and the first thing he said was what excellent condition it was in. Not a single leak.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Used Volvo inquiry

By Disgrntled on 6/11/2018 at 4:41 AM. Helped by Sam H..

If you are buying new, they jump through hoops; if you are buying used, those jumps turn in to a slow saunter. If you need to buy here, seek help with anyone other than Sam H. His customer service/people skills need work. My recent experience with them (as a four time returning customer), was via an email inquiring into a specific used Volvo. Four days ago..! No response received yet despite an emailed promise of a response "within one business day". Not very encouraging for anyone thinking of spending their money there...

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Looked at a used Rav4. Bought it else where

By JP on 9/11/2016 at 5:05 AM. Helped by Rick Livermore & Jordy Kupina.

Started looking for a used Rav4 V6. The dealer had one on their lot for more than 5 months. The vehicle was in excellent shape with minor wear and tear as expected. I spent a week negotiating a fair price. Thought we had settle on a price with Rick. Rick was always prompt and courteous with his responses and I made my final offer pending the sales managers approval. I contacted the sales manager the day after when I had not heard back from them. Jordy the sales manager then informed me that they wanted me to pay for the repairs the Volvo had done to the RAV4. I was surprised that they would ask the next buyer to pay for damage the previous owner had done. I also know they used this against the previous owner to de-value the trade in allowance. This bumped my offered price up an additional $800.00 over the price I thought we had settled on. Jordy wouldn't budge on the price. After waiting a few more days to see if they would change their mind, I receive a call from another dealer. LA Mazda who had offered me a model year newer RAV4 V6 with similar mileage and for $2000.00 less and it included all the taxes. 2 Months after purchasing my RAV4 from LA Mazda, the other RAV4 was still on Volvo of Edmonton's lot.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They have courtesy car service,professional sales people,...

By wimp1946 on 2/19/2012 at 6:52 PM. Helped by Andrew, Gee.

They have courtesy car service,professional sales people, excellent service centre, wash your car when service is finished for free, good prices, excellent product, recommend looking at the XC60 awesome vehicle

I would recommend this dealer.