Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
3.4  
Price
3.4  
Quality of Work
4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department excellent

By RUSSWilliams on 7/6/2017 at 4:57 PM. Helped by BILL, HOWARD, AND OTHERS!.

I had a 2000 s-40 i was selling and the key was stuck in the ignition. On its face, this appears to be a simple problem, but think again. Bill Connelly, Service Advisor for very little money, fixed my problem. Other mechanics could not figure it out. Thank you! 5 stars, highly recommended. Russ Williams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Buying Experience

By Buyer In The Know on 3/30/2017 at 12:49 PM. Helped by Corey Donato.

Volvo of Melbourne is a fantastic dealership. Every aspect of my car purchase was a pleasant experience. From my initial contact with Corey via phone and internet I could sense that I had found a dealership that was different than most. I live 80 miles away in Stuart so it was important to me to be able to negotiate and nail down an out the door price with no surprises. And Mark was indispensable as he agreed to personally inspect the pre owned XC70 I was interested in and assure me that it was indeed a clean and well cared for automobile. And once I was at the dealership I was treated with kindness and respect by a staff that took a genuine interest in making sure I was satisfied with my purchase. I highly recommend this dealer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Greedy and Lack of respect

By Logan Rinehart on 6/28/2016 at 2:32 AM. Helped by Lauren Sundquist, Darrell Sundquist.

After passing a sleek new S60 on the road, I decided to look into a new Volvo during my car search. On a national level, Volvo advertised a price and features that I couldn't pass up. Living in Melbourne, of course I contacted my local Volvo dealer for an actual quote, anticipating the price may fluctuate a little. I immediately received a response from Lauren requesting additional info to draw up a quote. After many back and forth emails coming from two different email addresses, I finally had a quote of $100 MORE per month than advertised with the same features and terms. When I asked for an explanation, the only response I received was that the advertised price doesn't include "taxes and fees" -- a whopping $100 extra a month in "taxes and fees"! When I asked Lauren to provide me with options to reduce the price (removing premier packages, features, model year, etc.), she responded by asking what monthly lease payment I could afford. I went ahead and gave her my MAX price, which was only $50 per month less than her quote, and she stopped responding to me. I reached out to Wallace Volvo in Stuart (out of curiosity at this point) and they quoted me the EXACT advertised price INCLUDING taxes and fees. Volvo of Melbourne is a rip off. Do yourself a favor and drive a little to save A LOT. I saved $3,500 with Wallace Volvo and the customer service was incredible. Oh, by the way... don't bother contacting the General Manager of Melbourne Volvo. I looked up his contact info to let him know about my experience with Lauren; it turns out they share a last name.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Bad experience with used Mercedes

By Annoyed on 4/14/2016 at 8:18 PM. Helped by Don't remember the names.

My wife and I bought a low mileage Mercedes convertible from Subaru-Volvo of Melbourne. The price was good – that’s what the one star is for. The service and lack of promise keeping is why there are not more stars. As example there was a door trim that was loose. They promised to repair it and they did. But it did not hold. We took the car to a body shop that looked at the repair and laughed – said it looked like a kid stuffed glue into the opening. Went back to Subaru-Volvo and they said too bad. Other issues included having the car ready when they said it would be ready and it wasn't, and so on. We’ll never go back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So simple

By Swiss on 8/29/2015 at 2:13 AM. Helped by Frank, Shannon, Darrell, Katie, jenni.

This was a hassle free buying experience. I felt at home with the amazing staff. I will stick with them in the future for sure. Love definitely makes a Subaru a Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

XC-60 Purchase

By MikeB on 5/12/2015 at 3:35 PM. Helped by Lauren.

Deal was made over the phone. Upon arrival, it was as previously presented. Most of the paperwork was done in advance and delivery the most pleasant I have experienced in Florida.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Not Interested in Selling Volvos?

By dshorthouse on 12/26/2014 at 8:29 PM. Helped by TrCatherine Britt.

I recently was in the market for an SUV and through a lot of research I the Volvo XC60 made my shortlist. I went into this dealer and there were only two sales people available and I had to wait to be finally helped by a Subaru sales associate. She know nothing about the car and very little about Volvo sales. She offered for me to drive a XC60, but not the level of trim that I wanted. I drove the car and was impressed with it enough to want to come back and checkout a fully loaded model. The next trip out I looked at BMW and Audi and wanted to then drive the Volvo for comparison and I contacted the sales person to see if I could drive the loaded version of the car. It was about 30 minutes prior to Volvo's dealerships closing. She said that she would not have time to help me and gave no alternative to seeing what I might have purchased. I have since purchased an Audi Q5 TDI and am VERY happy!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By DGSmithOrl on 12/2/2014 at 4:20 PM. Helped by Lauren.

Lauren is amazing to work with and makes the car buying experience enjoyable. My first interaction with Lauren and Volvo of Melbourne was like a breath of fresh air. Lauren listened to exactly what we needed and worked hard to find the perfect solution. Thanks so much Lauren. We will definitely share our experience with anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They EARNED my business!

By boca1988 on 11/9/2014 at 5:19 PM. Helped by Lauren, Frank,.

I am 50 years old, so this is not my first auto purchase, in fact between my wife and kids cars, I have purchased in excess of 30 vehicles maybe more however I don't believe that my business was ever valued more than it was during this purchase. From the first interaction with Lauren in sales to the folks that I worked with to picking up my vehicle, (Lauren was out of town) it was nothing short of fantastic. A big shout out to Frank as well. They valued my business and made me feel like family. I have had some high end new vehicles, BMW, Porsche, Jaguar and Mercedes and again, they valued my business more and treated me better. We have all experienced sales people and dealerships that make you feel that you are lucky to buy a car from us, not here. Not at all! I can't say enough good things about this dealership. They have accommodated me at every turn. I would highly recommend them, in fact I drove 2 hours each way to do business with them. They have price, service and people. What more could you ask for. Congratulations folks as I am a very demanding, but reasonable customer. Basically, a pain in the a$$. You exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch, down to earth dealership

By Billh1203 on 9/6/2014 at 2:21 AM. Helped by Lauren, Josh, Larry and Frank.

My second time purchasing from this dealership, I'm a customer for life. No pressure, informative and friendly team who actually listen to what you need and work hard it get it for you. The follow up was excellent and when I told them I needed the process to be quick because of a business engagement, I was out of there in record time. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience

By holly7979 on 4/18/2014 at 11:03 PM. Helped by laura,bill,frank.

This dealership is awesome. Everyone i encountered were extremely nice and accommodating. Would do business with them again! !! Thanks everyone at Volvo of Melbourne for every thing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I cannot say enough about the fantastic service we...

By add60093 on 3/3/2014 at 8:58 PM. Helped by Lauren Curtis, Frank Lugiano.

I cannot say enough about the fantastic service we received from Lauren and Frank. Not only did they find the car we wanted with the right options, but the price they gave us was unbeatable. The car was also delivered to my house, what service. I highly recommend this dealership, and if you want to buy a Volvo in Florida this is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The level of service and communication i received was...

By stevea31 on 11/2/2013 at 9:55 PM. Helped by Lauren Curtis, Frank Lugiano.

The level of service and communication i received was friendly, professional and efficient. I am very satifies with the buyiong experience and I will highly recommend the dealership and staff to my contacts!! Thak you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ms. Curtis was very informative in providing current...

By GodisGracious on 9/23/2013 at 11:39 PM. Helped by Lauren Curtis, Lou Osborne.

Ms. Curtis was very informative in providing current inventory availability for we were looking for. Mr. Lou Osborne was very customer-oriented in his presentation, right there with all the vital info about each vehicle, and passionate about customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This dealership and the people we dealt with were very...

By Ksullivan1463 on 8/7/2013 at 6:07 PM. Helped by Lauren and Frank.

This dealership and the people we dealt with were very professional, courteous and meet our needs. Lauren even stayed late on an evening and communicated with us via phone to ensure the deal went through. Frank has helped and answered every question posed to him. Couldn't have asked for a better experience. We are Volvo for life!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership was persistant in wanting our business and as...

By volvoofmelbourne on 6/29/2013 at 11:57 AM. Helped by Lauren Curtis, Frank Lugiano, Darrell Sunquist.

Dealership was persistant in wanting our business and as a result included a great price, delivery to our home, and instructional review on how to operate all accessories. After delivery of the car the followup customer service has been great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome purchase experience. Frank requested much of my...

By marmitch64 on 5/6/2013 at 1:17 PM. Helped by Frank Lugiano.

Awesome purchase experience. Frank requested much of my information via email/texting ahead of our arrival to the dealership which expedited the process and made it very enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We felt as if we were treated very special, unlike any...

By SNDRacing on 2/9/2013 at 2:30 AM. Helped by All of them were awesome!.

We felt as if we were treated very special, unlike any other car buying experience before. They made the deal we asked for happen and then even exceeded it with extra options. They gave us more for our trade in than expected. They found a car in the color we wanted in SC and made calls to get it here for the right price. They took care of all the paperwork to minimize our time spent. They were very easy in letting us test drive a car and even giving us a car to drive until ours was ready. They answered every question. They were all professional, enthusiastic and helpful. We really couldn't ask for a better buying experience. Everything was first class. Steve and Denise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

live in Orlando, there is a Volvo in my area...

By hhowe727 on 7/27/2012 at 4:15 PM. Helped by Lauren Curtis.

live in Orlando, there is a Volvo in my area but...traveling to Melbourne to purchase my 2013 Volvo was THE BEST DECISION!!! I found my 2013 S60 online. Lauren, the Internet Sales Manager, contacted me immediately regarding the vehicle I wanted. Upon arrival, Lauren greeted me and we took the vehicle for a test drive. Lauren answered ALL of my questions. She did not make me feel the pressure or anxiety that I have felt at other dealerships. This took some time and Lauren was very patient with me. When I was ready to make the deal, it was late, but she arranged for the paperwork to be brought to my home in Orlando to save me the drive to Melbourne. She also offered to deliver my AWESOME 2013 S60 to me in Orlando! Service at its best! I had my windows tinted and the vehicle was not right away. Lauren sent photos and kept me posted on the process. Seriously, if you want to get the best deal and service you will EVER get from a car dealership, go to Volvo of Melbourme!!! This car purchase process was so very different from any other experience. Lauren wants to get you in the car you want at the best price possible and is available to you with any questions even after your purchase. I am quite pleased with Lauren and the team at Volvo at Melbourne.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have to give kudos to Lauren and Dave, as well as...

By Mhudgins75 on 7/26/2012 at 12:04 AM. Helped by Lauren and Dave Roberts.

I have to give kudos to Lauren and Dave, as well as everyone else I interacted with at the dealership. I inquired online about a lease, and Laurent got back with me promptly. She worked my payments to where I wanted to be and I couldn't be happier with my car. While Lauren had everything ready, when I got there Dave was very through explaining everything about the car, and there is alot to learn! The paperwork was as quick and painless as it could be. Truly my best interaction with a car dealership ever. They will have my business for years to come. Worth a drive from Orlando.

I would recommend this dealer.