Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad follow up from Maggie and no interest to sell

By GD on 3/27/2019 at 10:41 PM.

Did not follow through with pricing. Did not try to see what I wanted when she couldn't deliver on color or pricing. I felt disconnected with the conversation between us. Didn't bother to go the dealership. I was off puted by her non reactive mannerisms. Didn't try to earn my business. No professionalism whatsoever. Not coming here again. No stars earned here but I have no choice to put one at least.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Amy on 3/25/2019 at 1:57 AM. Helped by Joey Quintero.

I had my car serviced at Patriot Hyundai a couple of weeks ago. I was very pleased with everything. Joey was very professional and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING SERVICE

By Happyworld on 2/5/2019 at 12:00 AM.

MAGGIE WAS VERY HANDS ON ,SHE MADE IT SO EASY FOR ME TO ENJOY THE PROCESS OF BUYING A NEW CAR SUCH A GREAT PERSON THANK YOU MAGGIE YOU ARE THE BEST

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best ever

By Newcar on 2/4/2019 at 12:23 AM.

ali made it alll sooo easy and worked with my and delivered the car to me and just soooo gret!!!thank you for making it alllll so easy and no stress!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warrenty repair on axels and oil change.

By Pasadenaben on 11/13/2018 at 7:20 PM. Helped by Joey.

Fast and professional care. From the moment I drove up to the time I left, Special arrangements were made so I could leave my car overnight was appreciated.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Bad Salesmen

By LPDC on 11/13/2018 at 7:48 PM.

When I contacted Winn Hyundai, from nothern California I told the person on the phone I wanted to talk to a sales manager. Ali Rawji who was on the phone told me he was the fleet manager. So I said ok I will work with you. I told him I was calling from nothern California and told him what I wanted to pay for a Genesis. Well it turned out Ali was not a manager of any kind. He lied to me. It went down hill from there. He told me a price for the car I wanted but when the papers were emailed to me the price was different. Hi lies just continued to the point I decided I would go to another dealership. But be fore I did I saw the reviews on Jane Namkung. So I called her and told her about my bad experience with Ali Rawji. She took over my request. With in a few hours we had finalized on an agreement. I purchased the car. Jane was fantastic to work with. I can not true fully rate the dealer as a whole. My good experience was with Jane Narnkung.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Satisfied

By Tobi33 on 10/16/2018 at 3:38 AM.

We had a very good experience vehicle shopping at Win Hyundai. Neil castro was very helpful and courteous. He didn't pressure us into purchasing a vehicle, but was very helpful as he assisted us in making the right purchase. We are very pleased with our vehicle and wanted to say "Thank you!" Neil castro for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Very satisfied

By Karen Hernandez on 10/10/2018 at 9:46 PM.

Stan you where awesome thank you so much for all the help and all the patient you had for us even though it took us almost a week to deciding once again thank you for our new family car 😊😊😊😊😊😊😊😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Newcar on 9/7/2018 at 2:09 AM. Helped by Daniel Rodas.

My visit to Win Hyundai was a great experience, my salesmen Manny and Daniel were very informative and helpful. I love my new car and would recommend this dealership.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Settling car purchase discrepancy- Excellent Amir Nassif

By Ramesh on 8/25/2018 at 4:19 PM.

I bought Elantra, 7 weeks back. There was a discrepancy in the billing. I was promised to get the refund check but struggled to get it until I met Amir Nassif. Though he was not involved in the purchase or any other discussions, he took the responsibility on behalf of WinHyundai and settled the issue within 4 days. Apart from the money it involved, the customer considerations he showed in hearing the issue and settling it amicably is worth mentioning. Great customer care from a Sales person. Who said that all sales person are alike and shows the other face after sales. Here is the man who is very genuine and customer oriented EVEN AFTER SALES !!!! Hats off to him. Thank you Amir. Regards, Ramesh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like Royalty

By King and Queen for a day on 8/8/2018 at 8:04 PM. Helped by Raymond Zabala.

Went to the Service Dept of Win Hyundai in El Monte and felt like royalty. Raymond was our Service Advisor and he made my husband and I feel like a King and Queen. Not only was Raymond professional and courteous when we met him at 8:00 am for our Saturday appointment, he also welcomed our Win Hyundai coupon without hesitation and took the time to speak with us about few observations and concerns we had on our 6-year old vehicle, answering our questions thoroughly and patiently. Raymond even allowed us to speak with the Service Technician performing the service on our vehicle, so that we both could be confident that our observations and concerns were clearly addressed. With that out the way, we were then treated to free coffee, donuts and popcorn with our HD movie while we waited for our service (which seemed like minutes - lost track of time enjoying the movie!). When the work was done, we received the car back washed and ready to go. With workers like Raymond Zabala and his team on staff, it's easy to see why the Win Hyundai of El Monte remains in the running. Thank you Win Hyundai. Signed - Royal Customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time leasing!

By JenGoRo on 7/9/2018 at 4:11 AM.

This was my first time leasing a car and Jane was very helpful with the entire process. I had a lot of questions at first because I was unsure whether leasing was the best option for me, but she was very patient and gave me all the answers I needed. Thanks Jane!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First timer satisfied with experience.

By Happy chaparito on 7/7/2018 at 10:01 PM.

Jane was very helpful, patience and understanding about my situation. She took the time to explain every single detail of my transaction and contract. Tgis type of transactions are very scary and intimidated. However Jane made feel like family. Thank you Jane for everything you did. God bless you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience 👍

By Jeamealam3 on 7/4/2018 at 3:06 PM. Helped by Jimmy from Finance.

Excellent service from the dealer. Everybody were friendly and accomodating. I will recommend to my family and friends. Will do business with them again in the future 👍

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bad experience with Kevin Smith

By georgegomez on 7/2/2018 at 8:57 PM.

General Sales Manager Kevin Smith, reacted unprofessional and disrespectful to my 65 year old father right before signing financial documents. My father requested to please verify the color of the vehicle he was purchasing, when Mr. Smith came up to us and told us with an arrogant tone of voice stating that the dealership has expended a lot of time looking for a deal for us and that car (with the wrong color) was already being washed and prep. He also stated that the deal they offered us was applicable only to the vehicle we test drove and that to the specific color my father asked for. I rate one start to the dealer ship because i can not rate Zero. Note: 30 minutes later the salesman called and tried to apologized on behave of his Manager. I am filling a formal complaint to the State Attorney General and the Better Business Bureau.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Internet Sales Staff and they treated me well!

By RAK on 6/3/2018 at 10:24 AM.

The online purchasing experience was wonderful. Staff was responsive and polite. Several options were given and was never rushed into making my decision. Will refer my family and friends!! Maggie is great!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Win always come through

By Rick234 on 6/1/2018 at 5:07 PM. Helped by Raymond Zavala.

We took our car in for a recall part. Raymond Zavala took care of us. He is our guy at Win. He gives us great service to our cars. We bring both our Elantra and our Sonata in to Win for services. Raymond very efficient and knowledgeable. Also very professional and polite. We will continue taking our cars to Win. Thank you, Erlinda T.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In my time of need

By Thenry47 on 5/1/2018 at 4:40 PM. Helped by Valerie Machado.

When my engine went out due to a recall and my car shut off on the highway. Win was there immediately from roadside service to, providing a rental to quick repair and service. Win had my car for literally 5 days as promised and had her back to me in record time. Valarie in the Service Dept was amazing throughout the entire process. Thank you again for all that you’ve done. Whatever reservations I had went out the window. I’m a forever customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By Ray C on 4/10/2018 at 6:52 PM.

Jane, she helped us a lot to purchase a new vehicle here. Absolutely I'd like to recommend my friends to visit here to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thrilled with Jane

By newcar on 4/8/2018 at 9:17 PM.

Fantastic! Honest and transparent. This was my first new car purchase and she made it uncomplicated. No time wasted and no gimmicks. Car was flawless.

I would recommend this dealer.