Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car buyer

By jenntown4 on 8/14/2019 at 2:03 PM. Helped by Jose Alfaro.

I had a wonderful experience with Jose at Wagner Kia! This was my first time buying a car and Jose delivered exceptional customer service. I had been to about 5 dealerships in the area prior, but did not feel comfortable at any of them in terms of trusting the salesman and not feeling like I was being walked all over. Jose walked me through my options and test drove two great cars with me - I ended up buying a beautiful and clean 2016 Kia Sportage. The finance lady - whose name is slipping my mind - was also amazing in explaining in depth what I was signing and what I could expect in terms of payment etc. Overall great experience and I highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review-Car Salesman Dave Caraballo

By Kayla on 8/2/2019 at 2:56 PM.

I just recently traded my car in for a 2016 Kia Optima. I was lucky enough to have Dave Caraballo as my salesman. Best dealership experience I have had so far. He made it super easy from the start, welcoming me and made me feel at ease through a situation that can sometimes be stressful. Dave was honest and laid back through the whole process. He explained every detail of the car to me, all the features and taught me how they worked. I had been to another dealership before and they didn't take any time explaining anything to me so I was very appreciative of this. When I picked up my car he was wanting to show me again the walk through of the car and explained more things to me. He had everything ready to go so it was an easy transaction. He's only a call/text away and already has been willing to help at any time of the day. I highly recommend Dave and I've already told many people about him. Overall- awesome experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They want you to be satisfied

By Fred on 7/7/2019 at 7:06 PM.

I bought a used 2018 Cadillac CTS . They took me through it and got it ready to my satisfaction. They later called and offered any help I might need to better understand everything the car has to offer. I got a good car, good service and a good deal at a good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Inventory!

By acb on 6/20/2019 at 12:41 PM.

Besides the great inventory, the staff was kind and attentive. Granted we took time working out a deal but it was the first and last dealership we went to. Nick Webster was great! Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommended

By Mpg1987 on 6/4/2019 at 6:43 PM.

I would definitely recommended Wagner Kia. Professional knowledgeable and polite. Everyone always trying to make more money off you but Wagner works with you to make sure you are comfortable at the price you like.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shirley was great

By Tommy3480 on 5/19/2019 at 5:02 PM.

Shirley was great it was a quick and easy process and everything went smooth. I am very happy with the dealership and everyone I met there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally Positive Experience

By gemwriter on 5/11/2019 at 11:03 AM.

Ordering my new Soul from this dealership was an incredibly smooth process. The staff and manager bent over backwards to make the sale painless--a rarity when buying a new car! This is my second Soul, but first time with this dealership. I highly recommend Wagner Kia of Shrewsbury. Their level of customer service is second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wagner Kia does it right!

By Olbull on 5/9/2019 at 8:03 PM. Helped by Mary Como a true professional.

From the time you make first contact to the end of the transaction its top shelf all the way. Why buy anywhere else. Value and quality under the same roof.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with and got a great deal

By Hnorris on 5/3/2019 at 7:06 PM.

The salesman who I worked with got me a great deal and was very helpful. He was even willing to pick me up at another dealership to return my previously leased vehicle and bring me to Kia to get my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!

By DDKK on 4/29/2019 at 9:21 PM.

Walked in knew what we wanted and how much we wanted to spend, left with exactly what we were looking for! Nick and Shaun were helpful and made our buying experience seamless! Highly recommended!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly Easy experience

By WoMak9 on 4/26/2019 at 9:06 PM.

Best buying experience I have had. I got to drive home the same day. Dave was very friendly and made the process easy. I will recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service

By mikecardin on 4/11/2019 at 9:23 PM.

David was an excellent support throughout the entire car buying process and I would definitely recommend anyone to go to Wagner Kia for their next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See Petar in sales for a great buying experience

By Karen M on 3/31/2019 at 5:26 PM. Helped by Sean.

We just bought our new car from Petar and are very happy with the service we received He made the entire process easy and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy from Nick!

By NickCannoli on 3/26/2019 at 11:24 PM.

Looking for a new or used car, go see Nick Webster at Wagner Kia in Shrewsbury, MA and you'll get the best deal possible!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Dealership. Avoid Edwin.

By AverageJoe on 3/23/2019 at 12:30 PM. Helped by Joe Chang.

I went to Wagner to test drive a CPO Kia Sorento with the intent to purchase if nothing was wrong with the vehicle. I made an appointment. When I got to Wagner there was an "event" going on and the place was manic. They did not remember my appointment and did not have the car ready to drive. I did have the pleasure of working with Zulimar who is very sweet and genuinely interested in helping me. When I was ready to talk prices, however, Edwin approached us and that's when the visit went sour. He was aggressive, pushy, rushed, and made it very clear that it was a busy day and he did not want our business because we were firm on our price (cash). He actually told us to go to another dealer! So we walked out. The next day, I get a call from Edwin asking if we were still interested in the vehicle. I said yes, if you meet our price. He said he could do it if I came up $100. I agreed and he said he would run it by the General Manager and then call me back. Never called me back. Instead, he sent a curt e-mail basically stating that I had to agree to finance with them or the price would be increased another 2K! That was a very unprofessional move in my opinion. I e-mailed the General Manager, Joe, to inform him of the sullied "deal" and his unprofessional staff. Then I got a call from Joe. This is where I became impressed with the dealership again. Talking with Joe was like talking with a friend. He apologized and worked with me on purchasing the car in a very straightforward manner. I wish I had be able to work with him from the start! It was obvious that he cared about his business and clients. Overall, I do think it is a good dealership and I was just unfortunate enough to come on the wrong day and speak with the wrong person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thrilled and Amazed by my Experience

By NurseCortny on 3/20/2019 at 1:28 AM.

I traveled to Wagner Kia to test drive a Toyota RAV4 I found on their beautiful website. As a life-long Toyota owner I was certain of one thing - I was buying a Toyota or nothing else. When I got there, the RAV4 was being cleaned (I arrived early), so I decided to test drive a Kia Niro for comparison sake. After a lengthy ride around Shrewsbury, I returned to the dealership and immediately told David, my sales representative, that I no longer wanted to drive the RAV4. I was hooked. I worked with David and Shaun to put a plan together for what I could afford. No matter what request I made it was honored. I was surprised at how easy the process was and how incredibly laid back the staff was. No pressure at all. They even took two of my old clunker Toyota’s off my hands at incredible trade value! Eventually I met with Chontell to finish up financing paperwork, and before I knew it I was driving away in my very own Kia Niro at 50+ MPG. I couldn’t be happier with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Impressed!

By Jim C on 3/18/2019 at 7:15 PM. Helped by David Caraballo, Sean Girouard, Chontel.

I was very impressed with the treatment, respect and no-pressure attitude of the sales team when I purchased my new Kia Sorento. David Caraballo, the Sales Consultant. is very knowledgeable regarding all the options of each vehicle. He did everything he could to make my car buying experience a very positive one. He was very polite and took the time to walk me through the sales process. If I had questions regarding my vehicle and called David, he would return my calls within an hour, even on his day off. Sean Girouard, the sales manager, spend a lot of time with me and helped me find a price that fit my budget. When the color I wanted was not on the lot Sean found me the color I wanted. Chontel, the Finance Manager, took great care of me , also. This is my second Wagner Kia SUV I have purchased. The service dept. is great, too. I have returned to Wagner Kia to buy a new SUV because I am always treated fairly and courteously.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic service and not pushy

By marko88 on 3/6/2019 at 10:22 PM. Helped by Jeremy, Petar, Chontel.

Bought a CPO Kia Optima. The staff was amazing. Especially Jeremy who helped me with everything and made my first car buying experience as pleasant as it can get. No one is pushy, which is a rarity these days.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By silviaanders on 2/22/2019 at 9:30 PM. Helped by Zulimar Ramirez.

My representative Zulimar Ramirez went above and beyond getting me into a new vehicle. She couldn’t have done a better job! Thank you so much. I will always come back for any vehicle that I will ever purchase!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammed

By Joecampbell on 2/12/2019 at 12:19 AM. Helped by Zulimar, Sean, Jim.

I guess I’ll start at the beginning.. I first looked at a 2010 Ford F-150 Lariat at Carmax, it was nice and was going for 18000 with similar mileage. However, the previous owner smoked and there was a burn mark in the headliner, so I opted to check out Wagner Kia in shrewsbury. I test drove a 2010 f-150 lariat asking $25k online. The vehicle seemed to be in good shape during the test drive, so I asked if there was problems with any components. The answer was no. I proceeded to purchase the vehicle IN FULL for 22k after paper work. They wouldn’t drop the price further because a mechanic offered the same price as my slightly lower offer at 20k and Sean, the sales manager, inferred that they’d rather give it to the mechanic for that price.... So after everything is settled Sunday December 2nd, I drove it off the lot Tuesday with a promise for an inspection that Saturday. After I drove it for the 3ish days I realized the heated seats don’t work, the blinker on the mirror has several LED lights out, the tailgate doesn’t lock with the key, and the spare tire is frozen up under the truck; the service manager told me they won’t fix that. Even though the saleswoman said everything was working just fine.. The weird thing is, that’s not even the worst part. Within the month, the “check brakes” light was on. Being a blue collar worker, I hop under the truck and see that the ebrake is hanging down below the rear brake system. So I call them, 4 times.. voicemails and all. Finally, I show up and tell them my brake system is failing and that *this is probably what it is*. They give me a rental of an extremely cheap Kia (probably a $12000 car) and send me on my way. I drive it for 3 days and wonder why an ebrake cable is taking so long to replace (my father owned a mechanic business for 30 years)... I called 3 times inquiring about the status and left messages with no response. After work I go down to the dealer to talk to them, the service manager (Jim I believe) tells me he’s been too busy to answer me. I told him it’s absolute bull crap that it’s taken multiple days to complete a 3 hour job, he apologizes left and right and tells me that if “they don’t call in the morning, definitely call and talk to the other manager”. I get a call in the morning saying that my truck was “safe enough to drive for now” and that the part was going to be in the following Friday.. I don’t know of any dealer that would take a week and a half to get and ebrake cable and abs sensor for a FORD. The guy working says that they will definitely call me on Friday to schedule and appointment when it comes in and that I’m a priority. No phone call, no answer when I call. Now I’m noticing more... my 4 wheel drive doesn’t work correctly, my transmission is slamming when it shifts, and it sounds like my engine manifold is rotted out and leaking. I’m calling again in the morning and if I don’t get an answer or an appointment to fix all of this I’m calling my lawyer.

I would not recommend this dealer.