Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  
Service
2.8  

Dealer Reviews

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Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

No respect for customers AFTER the deal is made.

By Disappointed! on 2/15/2018 at 1:13 AM. Helped by Jared Swineheart.

I am that guy that buys a new vehicle every couple years. I bought a new Subaru from Waikem and it went as good as any other dealer. A year later I wanted a truck and found exactly what I wanted. This one had some minor issues they agreed to repair on the "We owe" form. Fix a couple scratches, add weather tech floor mats and new tires because the current tires were down to the wear marker. A couple weeks later I returned to pick up my truck and found the following: The tires were replaced but not new, the floor mats weren't for the correct year and the scratches were buffed, but still there. Their service manager tried to lie and tap dance around the tires, but it is simple. If the little tabs aren't there, they aren't new! DUH! Overall it was okay, but a lackluster car buying experience. Fast forward a couple years and it was time to buy a new truck. Clearly "Take-em Waikem" was not even an option so I went to a dealership with a better reputation in Massillon. Greatest experience ever! When I purchased my new Chevy truck I was told I had a refund on my extended service contract and had to return to Waiken to process the refund. I was told by Jared Swineheart, Finance Manager, (half of the last name is correct, the other half is clearly missing.) that I should have it in six weeks. I did not. I called at week seven and Jared then told me not to worry about it until week eight. Week eight came, my refund did not and Jared ignored four voicemails from me inquiring as to if there was anything I needed to do. I contacted the extended service company and was told they issued the check to Waikem on January 8th. Here we are at February 14th, I call and had to fight to speak to Jared. He asked for an updated address which I had already given him once in person and again when I called on week seven. He told me he may not have received any of my four voicemails as he shares the office with another crook, my bad, employee. I get the sharing of the office, but the voicemail was personalized with his name. I believe this is referred to as a lie? Something I have come to realize must be part of their training program. George Sr would be very disappointed in the disaster of uncaring and unorganized liars his offspring have embraced and tolerated. Bottom line, I will NEVER go there or allow anyone I care about go there. Those I don't like, I will send them in droves! I honestly think JD Buy-rider has a more credible group of employees. Complete opposite of their commercials and what George's business model was. STAY AWAY!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome!

By Lori Schwartz on 2/9/2018 at 2:35 PM. Helped by Mo Malka (Salesman), Jarod (Finance) and Kent the manager, all very very nice to deal with. Mo is a wonderful person to deal with!.

If you need a car, come to Waikem and see Mo, he is the nicest and very professional salesman. We are totally happy with the transaction and love the car we bought.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new honda accord

By bryan braun on 1/22/2018 at 3:55 PM. Helped by Eric Biggie.

went to see about getting the new honda accord, and during my time there i was treated very well by our salesman Eric Biggie. At the end of the day, went home with the car we wanted and will go back again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free!!!

By C and R on 1/21/2018 at 2:02 PM. Helped by Duane Carnathan.

I got my price for the 2018 Honda CR V online, through Sara with Waikem Honda. My husband and I were very pleased w the price, as it was much lower than another dealership in Akron! We took the online price to the dealership the next day (12/20/2018) . Duane Carnathan gave us that online price , stress free, with no haggling. Duane was a very nice person to deal with. It felt like he treated my husband and myself like family. I would very much so recommend anyone looking for a new honda, take a look at Waikem Honda. Thank you Duane Carnathan. Cindy and Roger.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, I was taken care of by the best

By Johnson 123 on 12/21/2017 at 12:05 PM. Helped by Duane Carnathan.

I bought a 2007 Chevy cobalt and Duane Carnathan helped me do just that, I mean he really took care of me. When a problem arrived he took care of it, if you stop by ask for Duane

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buy

By Danick58 on 12/16/2017 at 10:52 PM. Helped by Mo Malka.

Mo Malka was great. He did an excellent job explaining everything. I went in for an oil change on my car and ended up buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people

By Marcis on 12/6/2017 at 12:37 AM. Helped by Molly Phillips Brian Russ.

We live 2 hours away and Molly Phillips was so kind and friendly! She took care of us like we were family. Everyone made this experience so fun and easy no pressure and very helpful. Other car dealers should take lessons off of them Thanks also to Brian Russ he really was so helpful and kind. Can’t say enough about this experience👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Molly Phillips was awesome!!!!

By Ashley Salapack on 11/28/2017 at 12:58 AM. Helped by molly phillips.

we have purchased several cars from waikem and they are great!!! huge shutout to Molly for going above and beyond and helping with all the finance! she's so nice, helpful and really does what she can to get you the car!!! would def recommend!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The got me the exact car I wanted at the price I wanted.

By Ron on 10/10/2017 at 3:19 PM. Helped by Duane Carnathan.

After an extended investigation, I knew the car I wanted. I approached a half dozen NE Ohio Honda dealers and was most impressed with the Waikem dealership and the salesman - Duane Carnathan. I highly recommend them both.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buy your new car with in-person process of elimination!

By kidlucky1224 on 10/9/2017 at 5:27 PM. Helped by Duane Carnathan.

I went to 6-7 dealerships to seek the car and deal I wanted. Buying a car is never fun (at least for me), but the dealer I had at Waikem certainly made it more interesting and reassuring of my final decision. I just bought a 2017 Honda Civic EX from them, and I couldn't be more satisfied. Patience is always a must though. Anyways, my dealer was Duane Carnathan, who is not only very kind, but does not hound you with calls and emails like most dealers I've met. Maybe, it is just a Honda thing, because Kia doesn't stop pestering you. This man was so awesome such that he went with me to put the car of my interest side-by-side with other considerations. We compared all the cars, and I was able to easily point out pros and cons with aid of my initial online research. I like process of elimination which is exactly what was established. No other dealer did anything close to this method. I had one dealer shake my hand saying congratulations on your new car, and I never said yes to him! He showed me a price and never said anything else. Are you serious!? Duane basically gave me 75% of my research and was patient and friendly the entire time. If you buy a car at Waikem Honda, look for him right away. He never pressured me or put me in an uncomfortable situation once. He talks the talk, but can also walk the walk. I am very thankful there are people like him in the world.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience

By crosstrac17 on 10/6/2017 at 1:22 AM. Helped by Chad Furbay.

I have to say the guys’s at Waikem Honda were AWESOME! Chad Furbay was the best and made an unwanted experience less stressful and easy i really appreciate all the help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Don Kleinhenz on 10/4/2017 at 2:27 PM. Helped by Cory Durbin.

Cory patiently spent the day showing me several models I was considering. He answered all my questions and I never felt any pressure. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car

By Michaels.amanda on 9/30/2017 at 10:12 PM. Helped by Dustin shahan.

I went to Waikem Honda to buy my first brand new car. The process was easy and the car is exactly what I wanted. Dustin made sure I knew everything there was to love about the car. Thank you for helping me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car sale

By Deer_hunt on 9/30/2017 at 9:52 PM. Helped by Dustin Shahan.

I had the best car buying exeperience at WAIKEM honda. It was painless and I walked away with a car I love with and an even better payment! Thank you dustin for helping us out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun very happy

By Honda on 9/30/2017 at 9:37 PM. Helped by Dustin.

Dustin did everything he said he would do during the car buying process. He went over all the features with me. I’m very happy with Dustin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car!

By Astroman on 9/15/2017 at 7:26 PM. Helped by Brian Russ.

My mother and my daughter both have cars from Waikem Honda. Now I have one too! Love my new Accord! Thanks Brian for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive, Thorough, Fast

By joan chojnowski on 9/5/2017 at 10:37 PM. Helped by Eric Biggie, Rob Roth.

Having owned Honda Accord in the past, I knew what I wanted. Eric Biggie was friendly and informative. He quickly and efficiently got me into the car I wanted. Rob was equally pleasant and efficient getting the financial paperwork completed. Overall a very good experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful

By Samantha R on 8/31/2017 at 6:57 PM. Helped by Dustin shahan.

I recently purchased a car from waikem Honda. My husband and I have researched for the car we were looking for and went to a few dealerships. When we went to waikem we knew we would be purchasing our car from them! Our salesman dustin was so helpful and knowledgeable about every car we looked at. We left waikem with the perfect car and a smile on our face! Thank you so much for an amazing experience and the perfect car for our family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Journeyrocks on 8/31/2017 at 6:41 PM. Helped by Dustin shahan.

Recently purchased my first brand new car! The salesmen dustin Shahan was so helpful and patient with us! He found us the car of our dreams! We would recommend waikem HONDA to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous

By Joaadd on 8/2/2017 at 9:43 PM. Helped by Brian Russ, Jarod Swinehart.

Brian Russ was an awesome salesman to work with and provided respectful and courteous service. It was a pleasurable experience and I left feeling great about my purchase. I will go to Brian for my next car!

I would recommend this dealer.