Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Staff

By sklinect on 11/20/2017 at 5:15 PM. Helped by Josh Haney and Don Warner.

The staff at Waikem Kia and Hyundai were very knowledgeable about the vehicles and features that come with them. They value you as a person, not just as a sale. They are not aggressive in trying to push you into a sale if you were still unsure. I test drove a few of the cars three times before finally making my decision on the one I was most comfortable in. They are helpful, considerate, and caring towards the needs of their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive, helpful, honest, and patient!

By vparry95 on 11/19/2017 at 8:18 PM. Helped by Ron Brunty.

This was my first time purchasing a car without the help from my parents. I was nervous going in, because being young I didn't know what to expect, or if I would be taken advantage of. Ronald (Ron) Brunty was my sales associate, and he worked with me for 5 hours or more talking me through every little detail, and ensuring I felt comfortable with my decisions. It's always an uneasy feeling doing something this big for the first time, and not knowing what to expect or know. I would recommend Ron and just the Waikem dealership in general to anyone. It's nice going to a dealership that doesn't pressure you into something you don't want. I'm very happy, and feel confident in my decision!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By ccsc70 on 11/14/2017 at 5:15 PM. Helped by Vaughn West; Don Warner.

We were greeted promptly by the Sales Manager (Don Warner) who I have talked to on previous visits. He turned us over to Vaughn West who is the best car sales consultant we have ever worked with on a new car. He was very attentive to our needs and price point and placed us in exactly what we were looking for, Was a nice experience. Waikem is a great place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

customer service is everything

By kennethj.freeman2 on 11/9/2017 at 5:39 PM. Helped by Mr.Steve Turner.

my experience with waikem hyundai was pleasant , Mr Steve Turner did a excellent job . I felt like family after the our purchase . Very pleased with all aspect of our experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place to purchase a vehicle.

By oldpaths on 11/9/2017 at 5:23 PM. Helped by Robert McHue.

I loved the profession service and lack of high pressure that was given so that I could make my own choices and had time to think things over. I felt the sales person really cared that I purchased the right vehicle for my needs. He was very thorough and explained everything I needed to know and answered any questions I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer

By clark0070 on 11/8/2017 at 5:19 PM. Helped by Vaughn West and Don.

Waimea is a great place to shop for a new car. Everyone is very knowledgeable and doesn’t pressure you in any way. I know if I would have a question regarding my new car, I can call Waimea and I would get an answer quickly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

18 Sonata limited

By jm1206 on 11/5/2017 at 5:20 PM. Helped by Don Warner, Lee Giavasis.

Always feel comfortable with this dealership, I have been leasing for quite some time and they always come through. By far the best price and customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Santa Fe

By mindawg13 on 11/5/2017 at 5:15 PM. Helped by Gary Grant.

This was the best experience I’ve ever had buying a car. This is my 3rd Hyundai and I love the quality of their products. I have recommended waikem to 2 friends looking for their next vehicle already and will continue to send people to this dealer. Keep up the good work guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai Tucson

By lorikumpus on 10/27/2017 at 4:31 PM. Helped by Vaughn West.

Vaughn is an amazing gentleman that goes above and beyond. He makes you feel like you are a part of the family. Outstanding personality. No pressure. He has the “BEST” delivery skills ;). I highly recommend anyone, if you go to Hyundai, ask for Vaughn.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Helpful

By Christina Porinchok on 10/25/2017 at 6:27 PM. Helped by Steve Turner, Josh Tracy.

Was looking for a used vehicle and even tho they sold Hyundai's, Steve and Josh were super nice and showed us a Nissan Altima...they helped us find a car that would fit our budget AND was in great shape!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

No pressure purchase experience

By gfrob1944 on 10/23/2017 at 4:18 PM.

I felt relaxed throughout the entire process. Never felt pressured in any way whatsoever. All of the people involved in helping me make this purchase were very concerned with me getting what I wanted. i have already recommended the dealership to friends because of the way I was treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

.

By lmann1064 on 10/12/2017 at 4:58 PM. Helped by Lee Giavasis , was great working with Lee.

Was a great experience at Waikken Hyundai ,the reason we went back to Hyundai is that we have a 2007 entourage and has been the of the best vehicle we have owed and still to .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By pmatus on 10/12/2017 at 4:34 PM. Helped by Vaughn West.

I am extremely pleased with the experience I had while purchasing my new Elantra. I am a returning customer because my experience in the past was so pleasant. Everyone makes me feel like family. My salesperson is professional and knowledgeable and showed me exactly what I wanted to see. He also confirmed that what I THOUGHT I wanted was what I REALLY wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best there is!

By ksittons on 10/11/2017 at 4:27 PM. Helped by Lee.

Waikem Hyundai and Lee has been the best dealership and salesperson I've ever had! Excellent experience and I will be back. Happy I went there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was excellant

By kbs4203 on 10/6/2017 at 4:17 PM.

Our experience was excellant , our saleman was Bob Mchue was very knowiedgeable about our Santa Fe and let us take our time on buying our car, we would recommend Bob Mchue to our friends

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Service dept.

By hershbob on 10/3/2017 at 4:24 PM.

My only issue is the service Dept. had an oil change appointment at 8am on a sat. And didn't get out of there till 10:45am never went back for oil change again. Felt that was way to long just for oil and tire rotation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

L Kuntz

By leekuntz on 9/29/2017 at 4:19 PM. Helped by Patrick Digaciomo.

Nice job. They helped work through mechanics of new vehicle lease. I tested various vehicles from this dealership which sells multiple brands and was very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect!

By tlstanton on 9/28/2017 at 4:31 PM. Helped by Ron Brunty.

I would definitely do it again! This is my first experience with a Hyundai and Ron and the rest of the staff that worked with us were true professionals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Kmoledor on 9/25/2017 at 6:46 PM. Helped by Vaughn West.

We had a great experience at Waikem. Our sales consultant, Vaughn West, went above and beyond to assure that our needs/desires were met. At Waikem, the whole team makes you feel like you're family. I would highly recommend them (and especially Vaughn) for anyone looking to buy or lease a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Hyundai Sonata

By Meg1983 on 9/21/2017 at 8:05 PM. Helped by Steve Turner.

I recently bought a new 2018 Hyundai Sonata at Waikem dealership on Lincoln way massillon Ohio from Steve Turner this past week. I'm very satisfied with my new car purchase.. Steve walked me through everything on my new car , very helpful and very nice .. I also will be going back to get all my new car maintenance done there ,the autobody shop seemed very clean , helpful and professional . If I have any friends or family looking for a new car I will send them there and tell them to ask for Steve Turner! Thanks again !!

I would recommend this dealer.