Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service by Bryan

By danita on 7/13/2019 at 10:50 AM. Helped by Bryan.

My service was thorough and very timely. I appreciate the attention I received when I arrived in the bay. Bryan was still servicing another customer, so someone else processed my check in - great team work. As soon as Bryan was available, he turned his attention to my vehicle. He had me in & out in a relatively short amount of time. Best service I've received at Toyota. Thanx Bryan!!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Fast Service

By phylisecea.owens on 6/29/2019 at 7:42 PM.

Brian got me in and out this last visit which I greatly appreciated! I was just in for regular routine maintenance and he kept it real and honest with me about what my vehicle needed at the time. Thanks Brian!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank and all of Waldorf Toyota’s staff were wonderful!!!

By Domo on 6/25/2019 at 1:47 PM. Helped by Demi in finance and Magic were great!!!.

Frank and all of Waldorf Toyota’s staff were wonderful and I would high recommend them to all my friends and family. The whole process was seamless and I would definitely come back. Thank you again for a pleasant experience. A +++ rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a Camry hybrid

By al woodward on 6/24/2019 at 9:22 PM. Helped by Kaceedra Mittchell, and 2 others.

very professional service; very courteous service; I would recommend this dealership to anyone good communication through text, email, and calls; everything done on time very well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Trade in and purchase

By triple_c on 6/14/2019 at 9:23 PM.

Working with Frank was easy and pressure-free! This is my 2nd purchase through Frank and Waldorf Toyota and I would recommend them! I wish it wasn't so far from home though...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota service

By Bigb on 5/23/2019 at 10:28 PM.

Picked the day and time for my convenience showed up and was promptly greeted was then given an approximate timeframe for the work which was met quick and friendly service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and excellent customer service

By Cas on 6/2/2019 at 8:12 PM. Helped by Jeremy Forris, Dawn Williams, Mr. Adeyeye.

We received professional and excellent customer service. Our buying experience was great. We highly recommend Waldorf Toyota, the sales team are very courteous and experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Camry LE Purchase

By beamer858 on 5/31/2019 at 5:05 PM. Helped by In addition to those noted below. I worked with Michael Adeyeye, Jeremy (Sales), optional purchase plans discussed by a nice young lady whose name I don't recall her name.

In addition to those noted below. I worked with Michael Adeyeye (Finance), Jeremy ? (Sales), optional purchase plans were discussed by a nice young lady whose name I don't recall her name. All were professional, awesome to work with and superbly knowledgable. Negotiations were pointed and polite and we both concluded happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By Anthony on 5/30/2019 at 5:50 PM. Helped by Brianna Grimes. Lawrence.

Good experience at the Waldorf Toyota! Very knowledgeable! Great people and good rates as week. I would definitely recommend their store to a friend. Lawrence and Brianna are great!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchase of 2019 Tundra

By Yorkshire, Tony on 5/31/2019 at 9:51 AM. Helped by Michael Adeyeye.

The overall service and presentation of what was available was wonderful. My wife wanted to step back and make a comparison because the Tundra selected was a demo. The only thing that bothered me was after having the truck washed and presented, I didn't notice a vertical scratch on the passenger side of the truck until the next morning. The truck was parked in my driveway and there were no stops from the dealership, so the scratch was already there, but I couldn't see it in the twilight. After the deal was closed and we were presented to the finance person, Michael Adeyeye, we were exhausted, having just returned from Atlanta, GA., but Michael's since of humor helped make the financial plunge less stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Aand on 5/26/2019 at 3:48 PM. Helped by Scotty.

The entire experience was great from start to finish. I definitely recommend this dealership for any of your service needs. I have two Toyotas and I always get them serviced there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience with the purchase

By NNNVVV on 5/17/2019 at 3:16 PM.

Had a wonderful experience with my car purchase at Waldorf. I told them on the phone exactly what kind of car I want and how much I want to pay for and ask them if they are willing to work with me. They were professional, courteous, and show they really want your business. Two other dealers would not negotiate with me over the phone and only encourage me to come in for a “test drive.” Waldorf worked with me, Matt was great and got me a great deal on my car. I save time and money. Ask for Matt. He’s great. Will purchase my car from them again.

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Overall Experience
1   Price

Disappointed

By Disappointment on 5/16/2019 at 8:04 PM.

After agreeing to $3200.00 of recommended repairs, which included radiator replacement, the mechanic recommended to have my water pump replaced, do to hearing noise. This recommendation was after he fixed everything. The cost of replacing a water pump is $1700.00. I asked the dealership for a discount and they didn’t offer me any discount, despite being a customer for over 12 years and purchasing three cars from this dealership. I guess my loyalty was not valued; therefore, I will give my loyalty to another dealer who values customer loyalty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a new vehicle.

By wilmon57 on 5/14/2019 at 11:51 PM.

Excellent with no pressure to buy. The staff was friendly and professional.I will gladly tell friends and family who are searching for a new vehicle come to Waldorf Toyota. Willie & Monica Tate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wladorf Toyota Review

By satisfiedcustomer on 5/8/2019 at 4:27 PM. Helped by See review above for names.

Fast, quick, and accurate service in all departments, from sales associate to manager, to trade-in, to financing- all rated 10/10. No pressures from our sales agent, Patricia Coffman, who was knowledgeable and patient with all our questions. Brianna Grimes of finance efficiently prepared all our paperwork and got everything done in 30 minutes, allowing us to make another appointment we had for the day. The next day, Patricia was off, and Jeremy Fortis kindly volunteered to show us the features on our new RAV4. He was very knowledgeable and thorough and helped us set up radio and safety features quickly. The sales manager (didn't get his card) worked with us to get a decent price for our new vehicle and another woman (didn't get her card) who sold us underscoring, was also knowledgeable and willing to work within our budget.. Overall, we were quite happy with the experience and our new RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and free check up plus wheel rotation

By Penny @2013 on 4/27/2019 at 3:37 PM.

Greeted in a professional manner. Reviewed my reason for appointment. Given estimated time for service and directed to waiting room. Came into waiting room and escorted me to check out.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

On Time

By Sunshine on 4/28/2019 at 6:12 PM. Helped by Ms. Tammy Kuntz.

Arrival at the service department, approached by Ms. Kuntz, pleasant. Had a question that was answered and resolved, discussed the reason for having the service that day, the vehicle was taken back and was received in a timely manner. Service statement received with explanation. Ms. Kunitz, very approachable and knowledgeable about her work. Keep up the good service and I will continue to do business with your establishment.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great service

By Fr. Andy on 4/27/2019 at 5:38 PM. Helped by Tammy Kuntz.

I am always grateful to come to this dealership for my car, especially to meet a friend, Frank McGeady. Today, in particular, Ms. Tammy Kuntz was the one who received me. She was very polite, very accommodating and very efficient. God bless you all.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Overall Experience

Basic Maintenance

By G4 on 4/27/2019 at 3:50 PM. Helped by Can’t remember.

Was great but my wife was told 1.5 hours and ended up being there 3+ hours and no one even gave a heads up via text or call it was gonna take longer. Ended missing two important business meetings aka cost us two customers. Argh. Communication is the key to good customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept. Is excellent and trust worthy

By Xlmts2012 on 4/27/2019 at 2:31 PM. Helped by Jerry Gibbons as a tech..

There prices reflect there quality of work. You pay for what you get in this world and these guys are top notch, and stand behind there service. Sales dept. Is great too. Request Jerry as a tech. He is honest and his quality of work is the greatest. See Frank in sales if your buying a vehicle. He is also honest and will get you the best deal.

I would recommend this dealer.