Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Service!

By Amy and Brian on 6/22/2017 at 1:33 AM. Helped by Rod Cook.

I have received nothing buy exceptional customer service at Walker Volkswagen! This is my second time purchasing a vehicle from this dealership and it is worth the 2 hour travel time from Plattsburgh, New York. There are closer Volkswagen dealerships, but working with Rod Cook is such a pleasure, that we wouldn't consider going anywhere else! All of the employees (including the service and financing departments) are welcoming and I would describe the process as extremely low pressure. Even going back for regularly scheduled service such as oil changes is like being welcomed back by old friends. This is the best car buying experience I've personally ever experienced!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By MartyFunkhouser on 2/20/2016 at 12:01 PM. Helped by Connor, Paul.

Had a great experience at Walker VW! Moved from CA to VT recently and wanted to get into an AWD SUV. Traded in my 2015 Golf for a new 2016 Tiguan and felt the pressure was low and the negotiation was fair. I came into the deal with some negative equity on my trade since I was trying to get out of my lease, but Connor and Paul made things easy for me. From start to finish I felt well taken care of. I didn't mind the drive from Burlington for the level of customer service I received and will be returning for future service intervals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By Far The Best Customer Service I Received!!!!!!!!!!!!!!!!

By ASHMR86 on 2/22/2015 at 11:56 PM.

Jon Cassel was so friendly and he was not pushy at all. Jon was very accommodating to me needs. Not only did I receive exceptional service with a smile, Jon exhausted all options with me and made sure that I understood each and every one of them. Walker Mazda Volkswagen is where I will tell anyone to go to for honest costumer service. Purchasing a vehicle is a huge step and Jon had patience and polite. Thank you Walker Mazda Volkswagen for making my experience easy and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service -- worth the long trip from NY!

By DrBHK on 10/22/2014 at 9:43 PM.

My wife and I drove from Plattsburgh, NY -- PAST another Mazda dealer in Burlington, VT -- to work with Jon Cassel (Assistant Sales Manager) and Paul LaRoche (Finance Manager) at Walker in Barre, VT. We purchased a 2015 Mazda3 i Touring (manual 6-speed). Jon Cassel was an exceptional salesperson, creating a positive environment of trust and support. This allowed us to make very good decisions which benefited both ourselves and the dealership in the long run. This Mazda3 is our first new car, and the Walker experience is one that will be our standard for car dealerships in the future. We would definitely return to Walker, as well, for any potential purchases! Paul LaRoche was also excellent with his support, providing transparent financial advice and options. We recommend Jon Cassel and Paul LaRoche without reservation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always reliable

By diprevo on 6/18/2014 at 8:19 PM.

My family has used the service department at Walker Imports for many years and for several cars both VW and Mazda. The service department (Dennis or Terry) always returns phone calls in a timely manner. The service advice has been reliable and reasonable for the age/condition of the car. The service is performed as promised. Just plain, good reliable service all around. It is hard to find these days. We have owned up to 7 cars at a time but have always considered Walker to provide the best service as compared to the service departments for our other vehicles (and some of those are "luxury" brands.) Keep up the great work and we will continue to refer other customers to you. Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

Found the VW Beetle TDI Convertible with the colors that...

By joetex on 7/23/2013 at 2:59 AM. Helped by Nate Tucker.

Found the VW Beetle TDI Convertible with the colors that we were looking for online, swapped e-mails with Tyler Griffiths and took the trip up to Barre from Long Island, New York by Amtrak to pick it up. Thoroughly enjoyed the experience with Tyler who was great as well as Mike Nicastro with whom I extended the warranty. Nate from their parts department sold us the cover for the car as well. Experience was pressure free, price was fair and it was a pleasure dealing with everyone who we came into contact with. Wonderful people to work with!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rod was the most personable car salesperson that I have...

By tdiowner2010 on 3/28/2013 at 8:26 PM.

Rod was the most personable car salesperson that I have ever worked with. He balanced the exact kind of pressure, honesty, and follow through that I needed to purchase a used vehicle. I walked away from what he thought was the perfect car and deal for me. A week later, after listening to me about the exact car that I was looking for, he called to let me know that the car arrived. It was obvious that he was looking out for my best interest while giving me the best possible deal that I could have. Rod went above and beyond by syncing the blue tooth and giving me the time of day to explain all features of the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jon took the time to talk with me about cars, let me sit...

By webbconnection on 3/1/2013 at 8:22 PM.

Jon took the time to talk with me about cars, let me sit in the vehicles and gave me an honest recommendation. He also was knowledgeable and had an answer for every question I had. I felt like I was working with a true professional. Thanks Jon.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My 03Miata had been at the dealer where I bought it for ...

By Donna Packard on 1/28/2013 at 10:02 PM.

My 03Miata had been at the dealer where I bought it for three weeks. They just let it sit there and didn't work on it. Not interested after realizing I didn't want to buy a new car. I like the older Miatas. I had been charged a lot and it wasn't fixed. It quit half way home. I'm a Miata car club member and members speak highly of Walker. We love our little cars and I thought mine was dead with only 28,000 miles. I am grateful to Walker for such efficiency, did exactly what they said they would, calling me letting me know what they found etc. I was so relieved. if I do buy another Miata it will be from Walker. thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went into Walker Mazda today a little bit petrified....

By ParadiseDaze on 1/12/2013 at 7:09 PM.

I went into Walker Mazda today a little bit petrified. I'm a first time car buyer and I am EXTREMELY attached to my current vehicle. I was referred to Paul by a coworker/friend of mine and he introduced me to John. John was very patient with me, given that I was kind of a nervous wreck! He took me on a test drive, then made sure that the ultimate vehicle I decided upon was exactly what I wanted. He was patient and kind, and let me take all the time I needed to make this decision. He acknowledged that it was a big move (getting a new car) and I didn't feel pressured even once. I feel like they gave me a fair trade in value on my current car and were completely accommodating in getting me the exact vehicle I wanted. I really appreciate their time and patience and would highly recommend them to new and seasoned car buyers alike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tyler Griffiths was a huge help. Generous with his time...

By debramorse on 12/26/2012 at 11:05 PM.

Tyler Griffiths was a huge help. Generous with his time and attention. I was able to test drive all the cars I wished. He prepared the cars by brushing off the snow - It was a very snowy day. I would highly recommend this dealership because they aim to please.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin was awesome. My daughter is relocating to...

By whalenvt on 8/11/2012 at 5:12 PM. Helped by Kyle Palmer Whalen.

Justin was awesome. My daughter is relocating to California in a few days, and we went scouting cars for her to buy once she settled in Calif. We explained our situation to Justin, and he was extremely helpful. He wasn't the stereotypical car salesman we encountered elsewhere, who had no time for us once they discovered they weren't going to make a sale that day. He spent a great deal of time with us, answering all our questions and helping us narrow her decision to the Mazda Miata. He was able to get us into one to see how it fit, and allowed us to drive it to get the complete experience. He was great, and I am happy to recommend him to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Needless to say, Walker is the best Volkswagen dealership...

By xmbeckham on 7/23/2012 at 7:35 PM. Helped by Xiaoyu Feng.

Needless to say, Walker is the best Volkswagen dealership in Vermont. While shopping for my new Tiguan, I tried Shearer in South Burlington, Kenney Motors in Rutland, and Walker. Though Kenney offered the lowest quote, it tried to rip me off through Finance (I'll say they are not very honest dealers); the sales consultant of Shearer was rude and pushy. Among these three, Walker is most friendly and hassle-free, and their price was also quite competitive. Tyler and Paul are very patient and helpful, and thanks to their help, I finally got approved by VW credit for 0% apr and first payment waived. Finally, Walker also does a good job in following up with your purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nathan should be recognized for his customer service...

By vermont1 on 4/25/2012 at 5:59 PM.

Nathan should be recognized for his customer service approach with customers. He is professional, gets to the point and has an uncanny ability to get to the real objection. As a sales representative myself, I know how challenging it can be to close a sale- I will highly recommend Nathan to anyone that crosses my path.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From the first email, Tyler was a great help and very...

By Drewuca on 4/17/2012 at 12:18 AM.

From the first email, Tyler was a great help and very knowledgable. My wife and I got to the dealership about 45 minutes before they closed to demo a new Passat. We walked out of the dealer 1 1/2 hours after they were suppose to close, with a new VW Passat. Loved the car and loved the service! Customer service is the best in the business and the sales people are willing to go the extra mile to gain your business. If you are looking for a completely hassle-free and low stress car buying experience, this is the dealership for you!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wow, what a great experience! My wife and I were referred...

By rlacroix10 on 2/25/2012 at 1:01 PM. Helped by Justin Brummert, Mike Mason.

Wow, what a great experience! My wife and I were referred to Justin by two of my clients and they pointed me in the right direction. Justin and Mike were honest, friendly and most importantly listened to our needs and concerns and found a car that met all of our criteria. They cared more about the relationship than the sale, which wasn't normal for us when purchasing cars in the past. I highly recommend you stop here first if you are looking for a new, or used car! - Ryan LaCroix

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We checked local VW dealers in the Burl area for the...

By kevbarron165 on 11/8/2011 at 3:50 PM. Helped by Tyler Griffiths, Paul LaRoche, Mark Nicastro.

We checked local VW dealers in the Burl area for the Jetta we wanted, we not only couldn't find it but were told our chances of getting the car in the color and options we wanted were very slim. We did some internet searching and came across Walker Motors. It's not too far out of Burlington so we continued to search their website. The website is very informative and easy to use. We requested a price and Tyler got back to us very quickly and when we told him of our wants he immediately began to search for a car that came close. Well, he hit it spot on. The color, options and delivery time were unbelievable. Within 2 days they had our car at the dealership and went over it to make sure it was what we wanted. Both Mark Nicastro and Paul LaRoche assisted with the sale and financing and were extremely wonderful to work with. Both of these men deserve high praise. Our overall experience wes great, sales and office staff are very professional and low pressure. They are more interested in what the customer wants and needs rather than making a high pressure sale and pushing you out the door. I am very glad we found Walker Motors and will not hesitate to send anyone their way with confidence that they will be treated better than any other dealership we had previously visited. Again, if you are looking for a new VW look no further than Walker Motors you will be glad you stopped in. Kevin and Lisa Barron Milton,Vt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

I briefly stopped in To Walker VW only because my son...

By kathyjt on 11/6/2011 at 1:47 AM. Helped by Tyler Griffiths.

I briefly stopped in To Walker VW only because my son encouraged me to view the VW Tiguan. My first thought was that I didn't want a VW, I had all but decided on the Honda CRV. Your Staff member Tyler was quite knowledgeable about the car and in particular about the safety ratings which were very impressive to me. At first glance the Tiguan was appealing, but I quickly left to view the CRV which was the original plan. Driving the CRV All I could think about was getting back to Walker to test drive the Tiguan. It was clearly the nicer car by a long stretch, and Tyler had created the nicer, more relaxing environment as well. I needed some more information from him. This time I drove the car which was exceptionally nice, and Tyler answered the rest of my questions. I left the dealership excited that I had found by next car! Thanks Tyler, it was lovely to meet you today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great shopping and purchasing experience. I dealt with...

By ukulelekevin on 10/20/2011 at 1:15 AM. Helped by 2.

Great shopping and purchasing experience. I dealt with Tyler Griffiths, who handles the internet side of inquiries. Tyler responded promptly and informatively, and pulled my deal together very quickly and hassle-free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service we were provided by Justin at Walkers was...

By arubalcaba on 10/5/2011 at 6:33 PM. Helped by Justin Brummert.

The service we were provided by Justin at Walkers was great, he took the time to discuss with us buying options, leasing options and also did not make us feel pressured to buy that day, even though that is all I wanted to do. We had a great experience with Walkers and Justin has been excellent to deal with!

I would recommend this dealer.