Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

Shady sales tactics

By Unhappy19 on 9/1/2019 at 5:08 AM. Helped by Bobby Hornsby and his manger Kate.

If I tell you I’ve shopped around and know exactly what car I want and am just looking far a blue one, don’t lie to me that you have it. Better yet don’t show me the white one when we agreed I was coming in to see the blue one you said you had and ask for $1000 to maybe find a blue one. Probably just doing what your manager taught you but how will that be a pleasant buying experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awsome experience!

By KimCory19 on 8/26/2019 at 5:57 PM.

Diane Baldwin and the entire team at Walker's were amazing to work with. Diane really made the experience of purchasing a new car a smooth and enjoyable one! I would like to personally thank you for my new Subaru Crosstrek. I could not be happier! Kim Cory/ Joseph (Dan) Cory

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By barsana on 8/23/2019 at 9:58 PM. Helped by Robert Duitch.

We bought our new Ascent from Walkers about 3 weeks back. The sales man Robert Duitch had very good technical expertise on Subaru AWD and Turbo Charge technologies and was comfortable in answering all my nerdy husband's questions. On our day of purchase, we noticed a small unfinished paint problem on that car, and they immediately placed a service order to fix in the next week. I noticed that the folks in this place are very friendly to work with and took care of all our enquiries genuinely. I have already recommended this place to few of my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING Dealership

By Mejia7 on 8/5/2019 at 8:02 AM.

I had a 2016 Subaru Forrester, Touring trim fully loaded but with over 100K on the odometer. I had been shopping other dealers from Olympia, WA to Puyallup, WA and all told me with my excellent credit, value of my trade in, what I still owed on the financing of my 2016 and the high mileage that I would have to put 2-5K down and would be looking at over $750 monthly payments. Princess Bohannon along with the rest of the staff at Walkers Renton, welcomed me with a no hassle, no pressure full service professional sale. They were great to work with and treated me with respect. They not only beat the other dealers payments by more than $150 less a month, they did it with zero down. Let me say that again ZERO out of pocket, over $150 LESS a month, they gave me a HIGHER VALUE for my trade in and the price of my new 2019 fully loaded Forrester Sport, was priced more than 2K LESS than the other dealers. Walker Renton Subaru would be/is a blessing to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Upgrading my Outback. Thanks, Diane!

By kgilstad on 7/22/2019 at 3:21 PM.

I went to Walker's Renton Subaru with an idea of what I wanted to do. Diane listened to all of my ideas and helped me figure out the best option for me. She never felt pushy and made it a great experience. I felt that she advocated well for me and gave me a good deal without me having to get frustrated, etc.. Everyone I met with was great and presented me with options, but pressure me. I am a couple days out and have no buyers remorse or thoughts of "what did I just commit to?!". I have already mentioned Diane's name to a couple people if they are interested in buying a Subaru! During this process, my old Outback was in the shop for a recall update. Kim was awesome and helped us locate my old car to swap over my belongings to my new car. She was super helpful and great to interact with. Thank you, Diane (and everyone else who helped me with this purchase!)!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sent my financing to the wrong bank

By Tjcostigan10 on 7/20/2019 at 7:37 PM. Helped by Edward Solo, Jordan DeLong.

I used a car buying service through my credit union BCU. Had everything set up through them to avoid any of the hassle of car buying because I hate buying cars. Met with Edward Solo who was very nice and we took the vehicle out. I had done my homework and after the drive I knew it was the car for me. Started the paperwork and I gave him all the pay that I had via my banking institution (including my true car price and financing) he came back after a little While with the paperwork and said my rate was higher. I didn’t think anything of it and thought I would take it up my with my lender later. Well after all was said and done I found my financing was submitted to another credit union BECU not BCU! Now I should have double checked the paperwork but how does that get messed up. So now I have multiple credit checks and another line of credit on a banking institution I didn’t want to be in. I missed out on the financing deal and cash back deal I was being offered. Don’t know if it was accidental or on purpose but I’m very disappointed. Long story short: double and triple check your paperwork in case they’re trying to get one over on you. Update to this review 8/10/19: when I purchased the car the right rear tire had a low pressure light they told me that it was just filled and the light should clear. Well took it into a tire shop and the tire is splitting so now I’m out $300 for a new tire. Crappy inspection done by them (if at all) do not buy a car from them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome people!

By Jules on 7/18/2019 at 3:22 AM. Helped by Ray Shepherd.

My boyfriend and I went to walkers 2 times, once just to look and the second time to actually buy a car! Both times the staff were incredibly friendly and helpful. When we went to actually purchase the car we had 2 trade ins and everyone was super helpful! My boyfriend wasn’t the greatest at stickshift yet but Michael taught him and helped him get a feel for the car so he could actually see how it drove. Ray Shepherd was the salesman who helped us purchase the vehicle. He was super friendly and funny. We just instantly felt comfortable and we weren’t pressured into buying a car we didn’t want!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Dani Espinda on 7/18/2019 at 12:12 AM.

Diane at Walkers Renton Subaru in Renton helped us buy our second Subaru, this time for our daughter. She was helpful and the overall experience was excellent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By yo19 on 7/11/2019 at 6:27 AM. Helped by Chery Hale.

It was great experience at the dealership and Chery was very helpful finding what I want. I am happy with my car! Thank you for helping me everything. Overall is great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By js on 6/18/2019 at 6:05 PM. Helped by Victor Villalobos.

I had a wonderful experience working with Victor on the purchase of my new Subaru Ascent. Excellent car and great customer service is what I would say about Walker's Renton Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Arrived happy and left happy

By wilkinsr123 on 6/18/2019 at 2:43 AM. Helped by Chris Williamson, Jade Perry.

Before I arrived at Walker's Renton Subaru, I wasn't completely sure if I was ready to trade-in/purchase a new car or if it would be worth it. The Subaru Consultant, Jade Perry had a fantastic attitude, was helpful and very informative when it came to Subaru's WRX STI (the car I was considering). Both Jade and Chris Williamson were happy to work with me and made sure I was satisfied with the transaction. I appreciate their help and would recommend them to anyone who is interested in purchasing a Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By kelsi94 on 6/8/2019 at 4:30 AM. Helped by Victor, Jennifer.

Very helpful and accommodating dealership. Customer service was fantastic. Victor and Jennifer were both great reps. I walked out of there with a car that I love and price that was good! Very happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new Outback

By Dan on 6/6/2019 at 5:55 PM. Helped by Tre Gordon.

Great car, great people and they worked hard to make me a deal I couldn't refuse. Although it was very much the typical sales approach, ("Let me talk to our finance guy, not sure we can make that work, how about if you do x,y or z?" Etc...). In the end, they did find the deal that worked for me and the experience was pleasant, if you like that sort of thing. I'm overall very happy with the outcome.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Poor service. Poor management.

By Carma on 5/29/2019 at 12:07 AM. Helped by My worst experiences were with the management of the service department.

I bought a used car here. The whole process was a mess. I never got updates and it took way way too long. But also the service department is an absolute dumpster fire. This company doesn't care about its customers or employees. Just about the money in their pockets.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional experience

By Ckersh on 5/23/2019 at 5:15 PM.

I came here for a certified pre owned 2019 Impreza Hatchback and was immediately put into it for a test drive. We found that there were scratches all over the front bumper, so Diane got me an incredible deal on a brand new version of the same car. They detailed it inside and out while I went through the paperwork, and did an incredible job of it. 100% would recommend working with Diane and the rest of their team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Purchasing Experience

By Anthony on 5/21/2019 at 12:26 AM.

Brian was extremely helpful, knowledgeable and eager to make sure we got the exact vehicle we were looking for. He took his time to explain the differences between the various models we were looking at and helped us come to the right decision in choosing our 2019 Subaru Forrester.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Super helpful, quick and easy!

By Theodore_jr on 4/25/2019 at 8:39 PM. Helped by Ray Shepherd.

Ray Shepherd was super helpful and got me into my new Subaru. Trade in was easy and all processing was fast. Would recommend this this dealer to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Service!!!

By YaYa on 4/22/2019 at 5:09 PM. Helped by Jade.

Best experience ever. Everyone was friendly. Acknowledged me and my sister when we drove up. I was particularly impressed with Jade. I had been communicating with her for the past two weeks. She always answered my text messages and emails. I had been mistreated by two other dealerships, and had lost all faith in the car buying system. Jade assured me that that would not be my experience with Walker's Renton. She was absolutely correct. Her cheerful and happy disposition is what really drew me to purchasing a car from Walker's Renton. She didn't treat me like just another customer. It was like talking/dealing with family. She went out of her way to ensure I received the car that I wanted. Presented me with multiple options. She was willing to come in 2 hours early to meet with me. Needless to say, I drove home in my new Subaru Forester Sport, and I could not be happier. Thank you Jade!!! You are a breath of fresh air.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Diane Baldwin is amazing!

By JM on 4/21/2019 at 12:02 AM.

Diane Baldwin is absolutely AMAZING! She makes everything so fast and easy and we can’t imagine working with anyone else. Best experience we’ve ever had at a dealership anywhere in Washington State!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Hanzilla on 4/16/2019 at 12:30 AM.

Live in Puyallup and try to buy local but after a negative experience at the Puyallup dealership was treated with respect at Walker Subaru and Princess Bohannon who made purchasing our new Subaru a pleasure.

I would recommend this dealer.