Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Liars with no integrity. The dealers are snakes

By Ed on 6/21/2019 at 6:10 PM. Helped by Kevin (Owner).

Doug Murphy, a senior sales representative, sold my friend a car that was above fair market price at a terrible rate and added a bunch of unnecessary fees to the contract and laughed all the way to the bank. When I reproached him about it to fight for my friend, he started spouting out her private information (exact credit score and credit status) breaking privacy policy. He continued to try to sell me the deal on the phone despite telling him my desire to have him cut the contract. The advertisement this Honda places on their site gives people a false sense of security about buying a car as it promises that Honda will take back the car no questions asked within 3 days or 300 miles. Doug Murphy blatantly told me that it was a marketing tactic and, along with Honda, refuses to honor that deal within even the first 24 hours (there was also an attempt mere hours after the contract was signed to return but Doug Murphy gave my friend the runaround) and instead they demand fees for cancellation of the contract after having taken advantage of a first time buyer. There is no heart and no integrity here. Buyer beware, they do not care about you or your needs. Shop for a car anywhere else, you’ll get treated with more respect than what the rude employees are reluctant to give and your private information will be in much safer hands with anyone else

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest, unprofessional. Worst experience at a car lot

By MNutter on 2/18/2019 at 7:06 PM. Helped by Kevin.

My husband and I bought a car with Honda. The car we purchased was a lemon and they refused to stand by what they sold us. They are fine to deal with if your buying something but when things go wrong they will treat you terribly. Doug was condescending and rude to me as I voiced my options on the issue. Kevin the sells manager yelled in my husbands face just when we thought things couldn’t get worse. It’s difficult to fully discribe how stressful this has all been. I’m writing these reviews so others don’t make the same mistake that we did and purchase a car through Honda.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Dept

By monte1001 on 8/17/2018 at 9:10 PM.

I drove to Walla Walla from Grays Harbor Aug 4th with my 2011 CRV. It was really warm but when I tried to use AC it wouldn't work. Monday the 6th I arrived at their Service Dept and met Svc writer Rob Harmon who turned my vehicle over to a tech. Long story short the serious problem was repaired perfectly in a relatively short time. A BIG PLUS...My Honda extended warranty covered the $850 cost of repair. I worked for a Honda Dealer years ago and am VERY impressed with the work that was done by Rob Harmon and his crew at Walla Walla Valley Honda. Everyone I spoke to seems both friendly and professional to the point I will buy my next vehicle there!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent all the way around!

By John S on 7/1/2018 at 2:53 AM.

I just purchased a used vehicle here with Erick Melgoza, after seeing the good reviews already posted online about him, and after searching across the country for the best value vehicle I was interested in, and for the best price, with this dealership basically in my own backyard. Worth the effort to find the vehicle I bought, straight forward purchasing process; I road a bus about an hour of the total distance to the dealership,, then they drove the other 2 hours, picked me up and drove 2 hours back to the dealership, where we were able to finalize my deal. Erick was very helpful, taking additional care to fix a couple minor issues with the car, then putting an additional $15 gas in. Fernando in Finance was excellent, quick and to the point but helpful to understand the warranty options and pricing. I had pre-qualified financing before heading to the dealership with my own lender, and there was minimal time taken to prepare and sign the docs. Great experience overall, just as I had seen in the other reviews. Thanks guys for a smooth purchase process!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt very much at ease.

By Old Sparky on 5/29/2018 at 2:19 PM.

Our 2018 Civic was the 18th Honda car we have purchased. Mark was very open and honest plus being very helpful. I did not feel pressured. We have always bought manual transmissions except for our 2007 Odyssey which only comes with automatic. My cousin Marvin Hansen recommended Mark Waldrop. We live 250 miles from Walla Walla Valley Honda and we feel it was worth the trip to come this far. We wanted a white 6 speed manual LX sedan and Mark went at great lengths to find one here in the Northwest. The price was what we wanted to pay right from the start. Just like "old times" buying Hondas from Jack Clawson Honda in Fresno, CA for 30 years. We bought our first new 1972 Honda Car from Clawson. Mark Waldrop is my kind of car salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place in the Walla Walla valley!

By Jesus E on 5/9/2018 at 2:27 AM.

Simply put these guys are the best! Fernando had helped us so much with the finance side. It goes beyond words! He even helped us fix something that was our fault in the first place. (We were convinced to purchase a vehicle at a different dealership that did not fit our needs and over priced warranty's?). As well as getting our Honda Odyssey? payments down even further then I thought possible! He has been very honest and best of all he has tried so hard to make our dreams come true! Doug was the best sales man I have had the luxury of working with. He did not push us to get a vehicle rather asked us what our needs were what our budget was and did everything he could and succeeded! By far the most relaxing experience purchasing vehicles I have ever had! Did I mention they are the best?! They? get 10 stars in my book! Oh and they happen to be the number one honda dealership in the area not just based on me but given to them by the Honda Corporation! Go see what they can do for you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING

By Osieauna on 4/30/2018 at 5:23 AM.

I have bought three cars now through Walla Walla Valley Honda including two brand new and my first car being used. The service was nothing better exceptional, they are always fast and so helpful with everything. Each time I worked with Mark, and even today he still messages me and checks in on me and the car! I am forever grateful that I walked in and stumbled across Mark a few years back, he has made this process so much easier even for a young person like me doing it on her own! Thank you Mark!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beggars CAN be choosers here

By Megan Espana on 5/3/2018 at 4:48 AM.

We got into a contract with another dealership here in town that we were really regretting. It was for a vehicle that just didn't suit our family's needs so we went to WWVH, told them what we needed and they made it happen. We don't even have amazing credit! It's just average ;) They took on our one month old loan from the other dealership, and got us into an Odyessy! My dream van!!! There needs to be an option for a 100 stars rating, because this place is 100 percent THE BEST! If you have a vehicle you are not happy with, go to Honda and see what they can work out for you. If you have crappy credit, just go and see what they can do. They are completely honest, will not try to rip you off or try to sell you something you can't afford. Their employees are so kind. They truly care about their customers, and want to help people get what they need for the price they need. One in a million as far as I am concerned. I will never go anywhere else for a vehicle ever again! Fernando and Doug were the two lovely men we worked with, and I highly recommend them to anyone and everyone. Fernando is a genuis at finance, and Doug is very knowledgeable and fun to work with! You all need a raise! Also, WWVH needs the slogan "Where beggars CAN be choosers!" Much love to you all and thank you Soo much for everything you did to get us what we needed! God bless!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable staff with no sales pressure

By wujedo on 5/2/2018 at 4:35 PM.

Mark Waldrop assisted us with the purchase of our 2018 Honda CR-V. Throughout the test drive process, we were educated on all the features of this vehicle. Mark offered to be of assistance anytime we had questions about the features of the car in the future. We requested specific details in exterior and interior color and features we wished to add to this vehicle. Within a very short time period, the car was sent to this dealership. Bob Parrish assisted us with the purchasing of the vehicle and licensing. Within a few weeks, the license plates were sent to the dealership and we were called promptly. Before we drove off from the dealership lot, Mark programmed the car by syncing my cell phone to blue tooth and all the other programmable features of the car....taking up to 30 minutes to finish and review all the features of the car before driving off. Very happy with the service of the staff and of course the reliability of this new CR-V!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy car buying experience!

By Neil Family on 4/30/2018 at 1:11 PM.

Great people, great dealership. Makes car buying a breeze!! We love our CRV!! We have saved so much money between gas mileage and cost of our car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By NABOB on 4/30/2018 at 4:59 AM.

Everyone my brother and I worked with buying the vehicle went out of their way to make it a very pleasing experience and to get us the best financing available. I would recommend this dealership and all of the employees that we dealt with personally, named or not, anytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly the best ever

By Megan Espana on 4/19/2018 at 5:36 AM.

These guys are hands down the BEST around. I can't say enough nice things about this place! We needed to save money on our monthly payment so we traded in a 2008 Odyssey, and they got us into a 2015 Civic for almost $100 less a month! The civic only has 40 k miles on it. Unlike most dealerships, they don't try to get you to buy something you can't afford. You tell them your price range, and they stick to it. They even got us a fantastic interest rate, which in our experience is difficult to find. Their finance guy Fernando and our sales man Doug worked a miracle and we couldn't be more great ful! If you need a miracle, look here first!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very informative

By Jim jones on 4/11/2018 at 11:21 PM.

When I called into Walla Walla valley Honda, I spoke with Jordan and he knew exactly what we were asking for and then some! It’s very nice to know there are still people out there like that

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service--every time

By pammy47 on 3/27/2018 at 4:57 PM.

The staff is prompt and extremely pleasant and helpful. They return calls promptly and the service very seldom takes as long as estimated. It's always a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!

By NurseGregory on 3/26/2018 at 12:34 AM.

Best car buying experience ever. I was looking at the dealership in the TriCities. Not happy with trade offer so sent a message to Walla Walla Valley Honda. I was called within one hour. They asked me exactly what I was looking for and expecting. I told them. Bottom line their first offer was $3500 more and the 2018 Honda Accord Sport 1.5L was at invoice. $4000 net different from other offer. I also received a lifetime powertrain warranty. I walked into the dealer and I never felt like I was having to negotiate back and forth for the car I wanted. Erick was my salesman. He was as professional and knowledgeable as could be. I am highly impressed. Thank you Erick! I’m letting everyone know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WONDERFUL

By Happy Seniors on 2/1/2018 at 7:57 PM.

Our purchase of a new Honda was effortless, pleasant, and completely without stress. The staff was so courteous, and helpful, and made sure that we had every single bit of information that we needed. EVERY I WAS DOTTED AND EVERY T WAS CROSSED!!! Also, they had cookies for our pup :0)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Jenna Wright on 12/30/2017 at 3:24 AM.

I had a great experience with Erick. I'm from out of state but it was definitely worth the drive for excellent customer service. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience at a dealership ever

By Wrxfan509 on 12/29/2017 at 2:32 AM.

I have owned a hand full of cars and by for this was the best time I've had doing it. The salesman went above and beyond to earn my business. I'm hoping to hold on to this vehicle but if i trade in again this will be my dealership. Mark is a standard every salesman should reach for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealership wow

By abby1996 on 12/1/2017 at 3:10 PM. Helped by Alexa pince.

First of all I do not like car dealerships. The first week of October I started looking on the internet at car dealerships here in Walla Walla I found one car at a dealership it was a great car for the right price but the heater core was out that would it cost money so I continued my quest I had been hearing some great things about the Honda dealership here in Walla Walla but I had always heard that once a car dealership gets a used car they immediately sell it to either a used car dealer or they take it to the auction and sell it there but I decided to go online and see what the Honda dealership here in Walla Walla had and to my surprise they actually had used cars for sale so the quest for a car stop at the Honda dealership for almost 2 months I kept looking or the internet for a car I did see some so I contacted mark less than 24 hours later Mark contacted me and asked me what I wanted or needed and I told him and he asked me what my credit rating was like and as I told him my friends lawyer said that you will never be able to buy a new car until you're 75 years of age so for the next two months working I would be in contact once every 2 to 3 weeks letting me know what kind of used cars were available so about a week ago mark call me and told me that they had a Chevy Blazer in and you wanted me to come in and look at it but because of things that I was doing I couldn't make it in the Blazer sold but he told me that there was two cars left that he wanted me to come in and look at so 4 days ago I went in and looked at both of the cars the first one I drove was okay but needed a front end alignment and the second one was a 1997 Buick LeSabre and that it had over 119,000 miles on it so I decided to buy the car and only paid$470 and some change and as I said at the first part of this I do not like car dealerships mark and the sales manager and please forgive me I can't remember your first name but mark and the rest of the guys and Alexa made it pain free and worry-free if anyone that's reading this message is looking for a car or possibly a used car do not hesitate go to the Honda dealership first here in Walla Walla before you go anywhere else be prepared for an experience that you have never had when you go into a dealership especially a new car dealership and the only other word that I can say is the following (wow) Phillip coffman

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience, very open and honest.

By Happy Driver on 11/29/2017 at 6:51 PM.

My son and I arrived two hours before closing the day before Thanksgiving. Mark was able to identify a number of vehicles that fit our needs and easily answered questions that we had. We ended up selecting a great car and the although I'm sure Mark may have been thinking about heading out for the night to be with family he provided great service and my son ended up with a safe quality car.

I would recommend this dealer.