Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.3  
Friendliness
2.7  
Overall Experience
2.3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Want to Lease ask for Becky Shasteen

By Realtor on 5/21/2018 at 3:00 PM. Helped by Becky, Dallas and Charles and the woman that greeted us. Forgot her name. :-(.

When I spoke with Dallas and he recommended that we speak with Becky she was willing to come in on her day off to meet with us. I was so impressed with the service my husband and I received not only from Becky but from Dallas and Charles. They were all very professional and willing to help and provide us with the up most care we ever received from a car dealership. I highly recommend this dealership. We have become a fan of Wallace dealership in Stuart.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wallace auto group

By Annie on 12/31/2016 at 2:48 AM. Helped by Mark.

Bought a truck at this dealership. Dealer sold original truck we were going to buy while we were at the dealership! We chose a different truck that they would not negotiate with us on the price but decided to go ahead and purchase. We paid cash, no trade-in and it took 4 hours to do the paperwork. Will never buy a vehicle from Wallace again. Dealer has become so big they have forgotten what good customer service is.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Poor Management!!

By Poor Management on 12/14/2016 at 3:07 AM. Helped by Johnny.

The dealership held a vehicle for 3 days for another buyer with a deposit. I called because the vehicle was still on their website,,,did not sell. The salesman took my deposit and said they would hold the vehicle for me. He called me back a little later and said someone else wanted the vehicle. They got into their vehicle and started driving to the dealership. The salesman felt they should get the vehicle sold to them because they were driving at that point with no deposit. I called the General Manager (GM) and explained to him what happened. The GM said he would call me back. I still have not received a call back! The vehicle is still on their website a few days later. POOR Management!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service on my new truck

By Cals silverado on 9/18/2016 at 2:13 PM.

Always a pleasure doing business with Wallace service Don Hamilton is very professional and courteous. I always feel comfortable dealing with him and know he understands what I want done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure - Easy transaction.

By Steve on 9/17/2016 at 12:57 PM. Helped by Tommy Faillace.

This was the 3rd purchase I have worked with my salesman Tommy Faillace. He is always accommodating and pleasant to work with. The entire team including Debbie in Finance make the experience a great one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Anthony Ward...

By Chrissy on 9/14/2016 at 6:44 PM. Helped by Anthony Ward.

He made the process easy and was a true professional...he helped me find the right vehicle for my needs and I absolutely love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERRY easy and painless they had the car they said they at t

By Jeff on 9/7/2016 at 10:26 PM. Helped by Internet salesman was the best.

Best car buying experience I have had in years people were great price and service was fantastic. Great sales staff did everything they could to make sure I was completely satisfied !!!! GREAT JOB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent costumer service

By Gerardo Aranda on 9/5/2016 at 9:42 PM. Helped by José López.

The sales person : Jose is an excellent person that makes you feel that you have known for a long time. He was helpful from the time we arrived to the dealer until we left. We recommend Jose and the dealer we the people we know. Gracias Jose

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and relaxed

By Jasonm1 on 9/4/2016 at 5:52 PM. Helped by Becky Sheehan.

My experience was great. Becky was a delight to work with and made the car buying experience easy and relaxed. Will recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome

By Dcs123 on 8/27/2016 at 12:30 PM. Helped by Don.

Very professional and on time for appointment. Concerned about my experience with the car and made sure that the service included everything needed.i will come back for sure

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Chris1 on 8/16/2016 at 12:53 AM. Helped by Hector.

Great service. Hard working and team oriented to help deliver great customer satisfaction . Went out of their way to get me the vehicle I wanted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

just got a service and even got an appointment on Saturday

By skipsc on 8/14/2016 at 3:17 PM. Helped by Steve.

was on time service and was complete as promised. I don't much more to add since it was just an oil change and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

reliable and friendly

By scubapete on 8/6/2016 at 8:00 PM. Helped by Steve.

Since moving to FL 3 years ago I have been going to this dealership for service. have found the employees to be very courteous and dependable. When my car goes in for service I know that the job will be done right the first time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BRAKE JOB

By JULIO on 7/12/2016 at 9:29 PM. Helped by DON HAMILTON ALWAYS EXCELLENT.

ON TIME GOOD JOB,REASONABLE.PRICE FINISHED ON TIME .BRAKES NOW WORK WELL.WAS DRVEN BACK HOME,CALLED FOR PROGRESS REPORT,ADVISED TO COME AND PICK UP CAR.CAR WASHED!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and friendly

By Papou on 7/11/2016 at 7:25 PM. Helped by Doug West.

ease of obtaining service and comfort level in the service waiting area. Knowledge of not only the service agent but of all that I spoke with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Gandalph on 6/26/2016 at 7:16 PM. Helped by Lee Smith, Mark Adams, Ed Vossen.

Great team of sales and service personnel. A few small hitches along the way were handled very professionally and efficiently by the team I worked with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great.

By Rosieph on 6/14/2016 at 9:52 AM. Helped by Steve with the red shirt..

This Dealership goes above all. They help their customer the best way to help them with there service. They are very helpful to attend to your needs. Keep it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and courteous

By JEFFSCHEVYTRUCK on 6/12/2016 at 8:03 PM. Helped by johnny, steve.

Great experience at the wallace dealership. Everyone was helpful and friendly. I would highly recommend this chevrolet dealership. The dealership has a good selection of trucks to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy Customer Service Experience

By Bendsneyder on 6/5/2016 at 7:15 AM. Helped by Tim.

Tim was thoughtful, patient and very helpful, I highly recommend him to my friends and family. The experience was quick and smooth. The Bendsneyder Family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car repaired while on vacation

By Jprince4 on 5/29/2016 at 12:42 AM. Helped by Doug West.

I had just arrived at my sister's house in Port St Lucie Fl. My 2012 Equinox was stalling out on the way to Fl. I call Wallace Chevy and explained the problem. They gave me an appointment the next morning. Upon arrival Doug West checked the problem codes. He took my information and within a couple hours my vehicle was fixed. The good news was that the part was under warranty. Every one that I spoke with at the dealership in person or on the phone were very polite and professional,

I would recommend this dealer.