Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.3  
Friendliness
3.4  
Overall Experience
3.3  
Price
3.1  
Quality of Work
3.3  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience. Glenn Landstrom does a great!

By Shelbym on 12/4/2018 at 2:26 AM. Helped by Joe Bryant.

Today I purchased a Subaru Outback Limited from Wallace Imports in Johnson City, TN. This is the first time I have ever purchased a vehicle from them. Glenn Landstrom was the sales representative . Glenn was really Knowledgeable on the vehicle I purchased. He did not put a lot of pressure on me and made me feel very comfortable. After closing the deal, Glenn went through the entire car explaining all of the features and how to operate everything. He was very passionate about the Subaru Outback Limited. I have purchased many vehicles in my 55 years of driving and Glenn Landstrom one of the best sales representatives that I have dealt with. If and when I’m ready for another automobile I will go to Glenn and Wallace Imports. Joe Bryant Sales Manger was also very helpful.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service all around

By Car78 on 8/4/2018 at 9:01 PM. Helped by Several.

Had oil changed and they didn’t tighten drain plug, when I called they said I had to pay to have it towed in. Inquired about a car over the phone and asked a question, was told he would get back to me. He never di but a couple of other people called me. No communication or follow through

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stan Hilliard is awesome!!

By Williams, leontoni on 7/9/2018 at 9:08 PM. Helped by Stan Hilliard.

I had to finally accept the reality of replacing the most reliable car I have known, and Stan Hilliard helped make it easy... What an awesome guy!! I have never given a car salesman a hug at the end of a sales transaction!! N-E-V-E-R!!! Our time with Stan reminds me of the times I visited with my Grandfathers... We even met another satisfied customer of Stan’s who was having their vehicle serviced who also spoke highly of Stan’s excellent service as well... Wallace Subaru is fortunate to have such a personable employee!!! Thanks again Stan!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan Witt is the Man!!

By alexpj1201 on 6/12/2018 at 2:01 AM. Helped by Dan Witt.

Dan Witt is the man! I just finished RT school and started working in the hospital and knew I needed a reliable vehicle. I was so overwhelmed looking for the perfect car. I test drove a Subaru Forester at Wallace Subaru in Johnson City and immediately fell in love! That was the easy part. Being a first time car owner, I was really dreading the whole striking a deal business aspect. I had heard horror stories... Dan put my fears to rest! In no way did he push me to make a choice. He really made me feel like he had my best interest in mind. I was trading in my 2013 Civic and when they brought me the first offer he saw on my face how disappointed/ offended I was. He looked me in the eyes and said, “Alex we will figure this out. Your car is worth more than this. Tell me what you want and I will fight for you.” And fought for me he did. I could not be any happier with my first adult purchase. I am so blessed that Dan was apart of my experience. If you want an honest/tell you like it is, non-pushy, all around awesome guy to be your car salesman.. ask for Dan Witt at Wallace Subaru in Johnson City.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beau Hicks Rocks!

By Xionisys on 4/10/2018 at 6:22 PM. Helped by Beau Hicks.

I had an awesome experience, Beau Hicks is the best! He treats every customer like family, not just another number and no pressure to buy.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By Jordan423 on 1/18/2018 at 4:09 PM. Helped by Idk.

Ok I went to get an airbag replaced, and when we went to pick up the car the windshield was cracked, and wouldn’t pay.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammer!

By MsMiss on 9/12/2017 at 2:09 AM. Helped by Don't remember.

Said an ad from another group was theirs and they would give us the advertised deal. They flip flopped all around to try and make it look as is we wouldn't know. I guess because we were women they thought we were stupid!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buy Experiences Of Our Life

By DarbyOlene on 8/14/2017 at 1:28 PM. Helped by Jeff Alpern and Nathan Beall.

A Subaru is a Subaru no matter where you make your purchase. But a Subaru from Wallace in Johnson City is the best car buying experience you will ever have. I don't know anyone who "enjoys" a 4-5 hour process of purchasing a new car. It's long, it's typically tedious and let's face it, there is a car salesman stereotype for a reason...But not at Wallace. We have never been so thrilled and relaxed purchasing a new vehicle as we have been the last two visits to Wallace. We can accredit this specifically to two salesmen...Jeff Alpern and Nathan Beall. Their exemplary service the first time was why we came back to buy our second vehicle and these guys were just as remarkable during our second purchase last month. They are warm, welcoming, honest, and they genuinely care about their customers. They spent hours making sure we got what we wanted at the price we wanted it, made sure we were fed and coffee'd throughout the process and then took more time from their day to be sure I knew how to use all of my new safety features. They set me up so that when I drove off of the lot I knew exactly what all of the buttons and bells and whistles were. And when you drive off of the lot, you're not fogotten. They are readily available and happy to help out with your needs no matter how small. I genuinely can't say enough good things about these guys, they set the bar high! Don't waste your time, energy or money car shopping anywhere else.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A flip flopper

By Amy on 8/8/2017 at 4:58 PM. Helped by Barry.

I called Friday to ask about using a coupon from another Subaru dealership. I told them at the amount and they said that they would honor it and I could just come by next week. I come by today and they tell me that they will not honor it and will only give me a token discount. The manager that said yes the other day is exact same manager that said no today. To me that does not seem like very good customer service. If they want to keep customers they need to honor their word.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was Amazing!

By Cobbler1 on 8/4/2017 at 4:20 PM. Helped by Glenn.

Glenn was an amazing sellsman. He made sure I was covered and taken care of properly. It was wonderful customer service. I couldn't have asked for better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience over all others for buying a car!

By Grant123 on 5/11/2017 at 2:25 PM. Helped by Stan Hilliard, finance person can't remember his name.

First of all we never felt pressue! From our salesman to the finance of our Subaru was very pleasant! Stan Hilliard salesman is the MAN!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional sales and service at Wallace Subaru JC

By Mark and Diana Singleton on 5/10/2017 at 7:30 PM. Helped by Ben Lacey.

Just got our 10th Subaru. 5 so far with Ben Lacey at Wallace Subaru in Johnson City. This time we leased our car. Ben always works hard to please. He's the best. He attends to every detail and never lets us down. We are very happy with our new Outback. In three years we will be going right back to Ben because we know he will take care of us and put us in a Subaru we will love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding car deal, I'm now a lifetime loyal customer!!

By AmyL25 on 4/25/2017 at 12:40 AM. Helped by Jeff Alpern and Nathan Beall.

While purchasing my second Subaru Outback, Jeff and Nathan very willing to work with me. They got me the car I needed at the price I wanted! They were very professional and knowledgeable about the car. Both were a pleasure to work with and made my overall experience of purchasing a new car pleasant and exciting! Would recommend these guys to anyone!!! Best dealership I have dealt with and the only one I will deal with in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great straightforward negotiations and honest upfront prices

By david on 4/18/2017 at 7:26 PM. Helped by Travis Wolfenbarger.

Had looked for days for a vehicle and had visited several dealerships for Toyota and Subaru. We sent email and asked for out-the-door price and got just that in a timely manner. When we arrived to pick up the 2017 Forrester it was exactly what we were told and expected. The price was better than any we had received and after test driving we sealed the deal with Travis Wolfenbarger, our salesperson. Travis should be giving lessons to other dealerships/salespeople about how to conduct business in an honest and straightforward manner. He even stayed late to make sure we were well informed about our vehicle. Oh, if all my business dealings were like this!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st time car buyer! Was AWESOME

By Martha Keys on 4/6/2017 at 1:39 PM. Helped by Beau Hicks and Jeff Alpern.

I want to give a big HUG THANK YOU! to Beau Hicks and Jeff Alpern..they both went above and beyond helping me pick out a car, get approved for car and setting me up when I came to pick it up! I will always remember the kindness you bot showed! Thank you for making this gals 1st..real easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wallace Subaru of JC: Best Dealership in the Area

By Mark and Diana Singleton on 2/11/2017 at 6:18 PM. Helped by Ben Lacey.

My husband and I always drive from Lebanon, VA to Johnson City to Wallace Subaru. The dealership is exceptional and Ben Lacey, our salesman, is always outstanding. Over the years he has come to know us and he knows what we expect and he always works tirelessly to meet our needs. He leaves no stone unturned to make sure we are happy. The dealership takes pride in their service after the sale and we always know we can trust them. We look forward to going back soon to trade vehicles.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Do not waste your time with this dealership.

By Vickie on 1/15/2017 at 4:42 PM. Helped by Witt.

They will not work with you.Offered me a ridiculous trade in value for my 2 year old vehicle.Would not come down on the vehicle (Crosstrek) we were wanting to trade for.Went directly to another Subaru dealer and traded that same day.Horrible Dealership!

I would not recommend this dealer.

Overall Rating

2.0  

3   Friendliness
1   Overall Experience

No call back

By Amy Cannon on 12/28/2016 at 11:12 PM. Helped by John.

My husband and I test drove a used Traverse. After returning we informed the salesman that the car jerked when it was put in drive. The salesman said, he would talk to the mechanic and let us know about the vehicle by Thursday (this was on a Tuesday) we NEVER herd back AT ALL! Left us to believe we should not buy from a company that will not call customers back, so why buy from this place!? No excuse for this at all!! Even if the vehicle would not be fixed, the honesty and phone call would have been enough to continue exploring options there. Not now!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By ABurlingham on 12/13/2016 at 12:59 AM. Helped by Jeff Alpern.

Wallace Subaru and Jeff Alpern are fantastic!! We had a wonderful experience purchasing our first Subaru with Jeff's help!!! He is an awesome salesman and has been very helpful with all my questions!!! I would totally recommend everyone to go see Jeff at Wallace Subaru!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Nw Outback for our family!

By Wilson on 8/31/2015 at 12:45 AM. Helped by Stan Hilliard.

Great experience! Stan Hilliard tracked our new Outback from the factory to the dealership. He went the extra mile to get the most for my trade-in

I would recommend this dealer.