Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Misleading

By MNHerb on 12/6/2017 at 1:50 PM. Helped by Larry.

I purchased a Ford Fiesta here in April, 2017. I had an extensive conversation with the used car salesman about the condition of the vehicle as it was for my disabled daughter. He said the car was In great condition and showed me a Carfax report with only a few minor things on it. I bought the car and within a few months was having transmission problems. I took it to a Ford dealer and was told this car had a history of transmission problems. It already had been serviced three previous times with an average cost of $2,000 per time. it is my opinion that they knew about these problems. The Walser network certainly could get aceesss to service records. I will never shop at a Walser dealer again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous customer service! Honest and friendly staff!

By SUVmama on 8/22/2017 at 1:12 AM. Helped by Kelly Morrisette.

We have bought both of our kids their cars from Kelly Morrisette here at Walser. She helped us pick an appropriate car for each of our kids and make sure that they were comfortable in the car, answered all of our questions, and gave us many cars to choose from. When it came down for us to choose, Kelly M helped us figure out what was important to us and my kids! That was impressive! We were not rushed! Our questions and concerns were answered and my kids, my husband and myself have been very pleased with the service, our cars purchased and their ability to make a stressful situation of buying a car, very peaceful and overall, a positive experience! Thank you! We will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest experience of my life😁😁😁

By Mikedemps on 8/5/2017 at 2:58 PM. Helped by Larry and Randy.

Larry and Randy did everything in their power to get me my dream car. I have horrible credit and decent income and they managed to do what 15 other dealerships couldn't. When I tell you they worked a miracle I'm not exaggerating😁

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm referring ALL my friends to Walser Experienced Autos

By SaturnAura09 on 5/24/2017 at 4:32 AM. Helped by Jim , Kelly.

I went into the dealership with little to no hope of getting a car. I'll be honest, times get rough and I was trying to get a car with a recent repossession on my credit history! Jim & Kelly went ABOVE AND BEYOND to help me get a car that not only fit my personality, but also fit my wallet! Not once did I ever feel judged about the situation I found myself in. Kelly kept reminding me that "Life happens!" Which I found very comforting. Jim was so patient and let me test drive car after car until I found the one! Both Kelly & Jim made this the best car buying experience I've ever had! Buying a car can be very stressful! With the help of Walser Experienced Autos, it won't be 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By dallasveryown on 4/7/2017 at 7:49 PM. Helped by Larry Lesniak.

Larry did a wonderful job assisting me in finding the vehicle that suited for me best. I definitely would recommend anyone who's looking to purchase a vehicle to stop by, and look for Larry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great personable dealer

By Borgfam5 on 2/25/2017 at 2:29 AM. Helped by Larry Lesniak.

Larry Lesniak helped us in our car buying process. He was great with our whole family (little ones too!). No pressure, very kind, honest, polite, and curtious. Would love to work with him again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly Welcome

By Tom Schaffer on 2/17/2017 at 12:36 AM. Helped by Larry Lesniak.

I always wanted a corvette and after searching for a few evenings and mading some inquire, I soon leaned that I did not want to buy from a private seller, as what they told me about their cars never matched up with Car Fax. I found a Vette at Walser Experienced Autos and made a call. Larry Lesniak answered my call and after only asking a couple of questions, he offered to send me the Car Fax report on the car. I went to look at the car and Larry greeted me at the door and went over the car with me and I took the car for a spin and came back very happy with the cars appearance, performance and condition. The only thing left was to negotiate the deal. Larry was great to deal with and we settled on a price that I felt very comfortable with. Friendly, that's Larry, as we talked for more than half an hour, after the paper work was done. Larry even gave me a followup call to make sure I was happy with the car and service and I am very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Beth on 1/26/2017 at 9:05 AM. Helped by Dhylan perez.

Went to buy a car for my niece and Dhylan helped us. He answered all our questions and was very patient with us. The car works greats. Got a great deal. Very good service.he took a lot of time to help us out to buy the right car for a college student.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I am not a kid, and you're not my dad

By vangsai on 12/31/2016 at 7:14 AM. Helped by The guy with the attitude.

I was in need of a car and came across this dealer through Walser Auto website. From the moment the guy answer my call to when nothing could be done, he pretty much told me that I was never going to ever get approve by "anyone" with my credit, income, and money down. He talked to me like he was my dad, telling me what to do, spitting words with attitude, and straight up changing his offer the 2nd time I called. I will never ever go to this place again even if they offered me a FREE CAR. To the guy who helped me whom I forgot his name, FYI, I got approved at another dealer and they will be seeing me again in the near future.

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Heartless Crooks

By starwitness on 5/19/2016 at 10:02 PM. Helped by Kelly, Randy.

Honestly this was one of the worst experiences of my life. I was near tears and they sensed my weakness and exploited it. They completely lowballed me on my trade-in and would not budge, then sold me a used car for way more than I should have paid for it after refusing my counter offer (discovered the cost inflation later after I realized the "market value" print-outs they showed me only included the highest end of the price range for that car in the market) that ended up smelling like smoke once the weather warmed up. After I got it home and washed it, there was also some back-end scrapes/chips in the paint that had been obscured by winter slush and dirt. I am young, female, and was alone and in need of a car, and I felt completely taken advantage of. Women who take advantage of other women should be ashamed of themselves. I would never recommend this place to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Chanay on 5/9/2016 at 9:01 PM. Helped by Jim Martin, Kelly, Randy.

My car had seen its better days and with poor credit and no money to put down, Walser was able to get me in a car that I fell in love with while keeping me within my budget. Lots of patience from Jim while test driving many vehicles and Kelly worked hard to get my financing approved! Great group of people to work with!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible!

By wendyl on 8/27/2015 at 3:30 PM. Helped by I worked with many employees.

We have now purchased 3 vehicles from Walser. The first one we had some issues with but decided to get another car from them. The 2nd one was fantastic until someone rear ended me, so of course we would naturally go back to them. This experience was the WORST!!! We bought a 2008 Honda Accord, we get a call a couple of days later saying we needed to get in ASAP because an employee wrote down the wrong mileage and our Carfax would be marked under "mileage fraud" if we did not get it fixed. Than we get a phone call a couple weeks later saying that our plates were ready for pickup, although my car was already issued new plates before I bought it. They kept telling me I was wrong and that these were my new plates, then I brought it up to them that I have physical proof from their pictures showing my car had plates and the Carfax had shown the plates we issued before I bought my car. They finally realized the error they made after fighting me and returned my money back. They said everything was ok, until a couple of months later we went to the DMV and doubled checked which plates were supposed to be issued to my car, and I was driving with INVALID plates for 3 months!!!! We called them explaining and again they were fighting us, they still had the new plates that were issued to my car so they put them on. Also not to mention I know they knew the car had a "tick" to it, but I didn't know about it because they always started the car and it only does this noise when you start it up. Now I just paid about $12,000 for this car and now I have to put another $500 to get this car fixed. I will NEVER buy a car again from a Walser dealer, and I will tell everyone I know to never shop there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WONDERFUL!!

By MakBrum on 5/18/2015 at 7:26 PM. Helped by Kerry Culver Randy Kvale Kelly Morrisette.

I went into Experiened Autos, due to a car my brother had seen in there lot. This was my very first car I have ever purchased on my own, so I was really nervous about being overwhelmed with new car buying experiences. I called and talked to Kelly and set an appointment. I went in to go test drive the car, I sat with Kerry Culver and he explained everything to me in a stressfree enviroment. He was great help and he did not pressure me into buying the car, I fell in love with the car and decided to go to my bank and buy it that day. They were very helpful and I would and have recommended people to come purchase their next car at this dealership.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Beware!

By Alliel on 4/23/2014 at 3:36 AM. Helped by Don't remember.

Don't buy a car from here!! I bought a 2007 Ford Fusion with 106,000 miles on it for $7,500. Less than two months later the reverse went out. I had to replace the transmission which set me back another $2,800. I am a full time college student. After buying this car I am going to have to take at least 1 semester off school in order to work and pay off the transmission. Thanks Walser Experienced Autos!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was buying my first car, the whole experience of...

By life4art12 on 11/5/2012 at 5:06 PM. Helped by Kelly, Mark, and Randy.

I was buying my first car, the whole experience of investing in your first car was overwhelming as it is and the first few cars we looked at other dealerships were horrifying, made the whole experience of looking for a car dreadful and not fun. Only if I knew there would be better choices at Walser Experienced I would have just started there and not wasted my time at the other dealerships. Everyone at the dealership was helpful and understanding, when we walked in even though Mark was helping us, others offered us refreshments and made sure we were taken care of. throughout the process Mark explained the whole process and walked me through it. Because we bought it on a Friday couple maintenance check ups needed to be done, but the mechanics are not there on Saturdays, however they sent my car to other Walser store and got it all ready for delivery. After a day of driving it I had couple questions on my car, Kelly told me to common in and they will get it checked out. Because the car was sent to another Walser store the mechanics made sure everything was fixed and even explained to me what all tests they were running and what is normal and where my car was at. Overall I would recommend this dealership to everyone looking for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our son was looking for his first car, and the first few...

By hrgddss on 10/31/2012 at 6:19 PM. Helped by Kelly, mgr and Mark Albers.

Our son was looking for his first car, and the first few we looked at were AWFUL. So we looked to our favorite salesman at Walser Burnsville Mazda to help us out. Scott Myers, at Walser Mazda sent us to the Walser Experienced Autos, also in Burnsville. The 'experience' was all we could have hoped for. The lot was full of options, more than was on the website, and the staff was beyond helpful. Mark Albers was able to get him into a great vehicle, in his price range and the process was very easy and as stress free as possible. They only sell nice cars, at reasonable prices and the 'no haggle, no hassle' pricing helped narrow the field really quickly. The car was ready to be picked up on schedule after some routine maintenance was done. It was checked tip to tailgate, clean and he loves it ! The dealership was busy, cars coming in and going out, the sales staff was pleasant and really knew their stuff. Kelly the manager, was their for her sales people, and managed to talk to everyone in the office, staff and customers alike. We will recommend Walser Experienced Autos to anyone looking for a car with experience, and of course, Walser Mazda for any new car needs.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

I stopped in and ended up dealing with Larry on a used...

By dave819 on 8/8/2012 at 2:44 AM. Helped by Larry.

I stopped in and ended up dealing with Larry on a used car. He was extremely helpful, friendly and low/no pressure. The most impressive aspect of shopping from Walser was the 3 day money back guarantee. After driving the car for a couple days, we realized it just wasn't the car for us. I anticipated that the employees would make the return a very difficult process. After we explained our reasons for the return, the manager did not require that we complete lots of paperwork, and did not pressure us to attempt to select another car before leaving. It was a simple, pain free process. I will definitely shop at this dealership again.

I would recommend this dealer.