Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good Service

By cathythornsbury on 8/16/2019 at 4:57 PM.

Very good service. I would take my car again and will do so for service. Thank you for working with me in a positive way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good experience

By MARTHA.WHITAKER on 8/15/2019 at 2:34 PM.

best customer service around. Great price and friendly sales people. We have bought at least 8 cars from Greg How and he always takes care of us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By RHEAH4 on 8/13/2019 at 12:13 AM.

Wouldn’t buy any where else, Love the service I get from Bruce Walters. Bruce Walters always treats me like family. They go above and beyond!!!!

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
1   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

GOOD SERVICE, NOT SO GOOD CUSTOMER SERVICE

By PHILLIP_MCKENZIE on 8/8/2019 at 5:25 PM. Helped by Service Department.

My car was taken back and serviced in a very timely manner. The only problem was that I was treated rudely by the female person in the Service Department. I was a little late getting there because a car wreck had blocked all four lanes of US 23, but the service person was not very understanding about the. I would have been early had it not been for the wreck. I was supposed to get my initial oil change and tire rotation on my new Malibu that I purchased in December. She informed me that because I was late that they would not have time to do my tire rotation. Actually I was only 15 minutes late and stood in front of her another 15 minutes while she finished a phone call. She was rude and unfriendly. However, when my car was finished, the worker who returned my keys and had me sign the paperwork, was very friendly. I don't know either of their names. The service would have received a perfect score had it not been for the rudeness of that one employee.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast and Effective Serice

By REZZ93 on 8/1/2019 at 4:53 PM. Helped by Service Desk.

My routine service call was handled quickly and all items were accomplished. My truck was taken in to the service area fast and it was finished in about an hour.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t bother going here!

By Kbranti1 on 7/27/2019 at 2:37 PM. Helped by None of them.

We went to Walter’s because they had quite a few cars we were interested in. We waited out front for 25 minutes and could see five salesmen standing inside a small office that was set off from the main lobby and not one of them came out to help us. We left to go to Tim Short.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Experience!

By KEVINJANE on 7/17/2019 at 4:36 AM. Helped by Johnny May.

Everyone was very friendly and made me feel welcome. They answered all of my questions. I never felt pressured in any way while making decisions about my vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Patrick purchase

By DGPATRICK22 on 7/5/2019 at 12:18 PM. Helped by Josh Greiner & Shane Yates.

Very friendly, good to work with and very fast from beginning to end. Walters had just what I was looking for at a good price.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome.

By Papa098 on 7/3/2019 at 10:38 PM.

This is the first time in over 40 years that I have purchased a vehicle from Walters. We were actually looking at another vehicle at another dealer and I went on line. I told my husband "Hey, lets just go look." Kevin was great and Joe also made us feel very welcomed. Awesome experience,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By HARLEYDAVIDSON2008SP on 7/3/2019 at 5:48 PM. Helped by Ryan hall.

Above and beyond my expectations outstanding service and attention to my needs and made my dreams come true and I would recommend them to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By T_BONE72183 on 6/24/2019 at 11:00 PM.

I dropped my truck off. I needed to get back to work and they had a worker return me to work. Very convenient for me and excellent work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

BUY A NEW CAR

By JERRYBLUETAYLOR on 6/20/2019 at 10:51 PM. Helped by Matt Sturgill.

Mr. Josh Williamson was very helpful in the purchase of our new vehicle. He showed us how to work all the new technology on our vehicle. Josh was very friendly not only to me but also my wife. He made our decision more pleasant in our purchase. We could of not asked for a better salesman. Thank you for everything your did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior

By roger.mccomas on 6/19/2019 at 9:30 PM. Helped by Matt Vanhoose.

Yesterday, I took my vehicle in for service and received prompt service. Not only did one of the Clerk’s save me money, Matt took the time to talk to me about my concerns and the fact that they couldn’t reproduce them but assured me that my vehicles was in safe condition. Upon closing out for the day, Matt informed me of a couple coupon that I could use to get a rebate.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Purchase of New 2019 Yukon

By MBROWN34 on 6/11/2019 at 3:46 PM.

Loved working with Gregg Hogg, he went the extra mile to secure a vehicle that was supposed to be available but wasn’t when we first visited. Gregg was attentive to our request not to be pressured. He allowed us to dictate the speed of the over experience and that we greatly appreciated. Gregg Hogg called to follow up after a promise was made and he kept the experience loose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service appt on vehicle

By christine.blackburn on 6/10/2019 at 4:00 PM.

very good service. very short wait. Employees very helpful and friendly. I have always received excellent service from everyone from Receptionist to Salesman to service .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By CARROLLJOANN on 6/7/2019 at 12:54 PM.

Greg was very friendly and took time to explain car details. Everyone worked as a team to help make the sale happen. Great team work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service

By libby_jeff1986 on 5/29/2019 at 11:50 PM. Helped by Shane Yates.

Never disappointed from sales to service. Top notch always. Have recommended Walters to all friends and family . Have purchased several vehicles from Manager Joe Yates. Wouldn’t go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.Taylor Justice is the best.

By TRACYSYCK2 on 5/23/2019 at 5:12 PM. Helped by Chris Brown installed weather mats.

The whole team made it a pleasant experience. Josh made the paperwork painless! Will definitely feel comfortable recommending this place to friends and family! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By vincerat on 5/16/2019 at 11:08 PM.

Very helpful and quick. I would recommend this dealership to anyone. Very easy to deal with. Salesman was very helpful in showing us several vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By christine.blackburn on 5/7/2019 at 3:55 PM.

Everyone was very helpful and the whole buying process did not take long at all. Got a very good deal on my vehicle. Was impressed with everyone involved in my deal.

I would recommend this dealer.